Great selection great prices. Will definitely get our master carpet from them. Very happy with them

All I can say is be SURE you get a knowledgeable person to measure before you purchase. Georgia Carpet Industries is not a return friendly place. I had been a costumer since 2010 and returned a roll of carpet padding today (03/15/23) and they charged me 25%. I was sold twice the carpet and padding needed. I understand they could not take back cut to size carpet, but you would have thought they would take responsibility for telling me to measure wrongly and refund the untouched padding. The woman that is the only one that can handle refunds was very smug and passive aggressive. Though I paid with a check and they electronically removed the funds from the bank instantly she insisted they write me a check for the discounted return. Let's hope the check is good! They must not be doing very much business and need to hold on to every penny. I will let you know if the check clears. Never going back there! read more

fast deliver and good prices. My sales person Breanna was very helpful and she answered all our questions. We will buy from them again.

Poor Customer Service after damages were noted. Don't expect this company to do anything to help you when your products are delivered damaged. $4000 order and one box of flooring was damaged. $100 and they still have not given any credit. Don't listen to the sales pitches for delivery options; they don't stand behind their sales force and what the sales people say. Too bad they don't value customers repeat business. read more

Bad experience. We went there because we thought we would get professional input. Salesperson acted like they knew what we wanted and we bought it based on their input. It was nothing like we asked for and poor quality to boot. They won't take it back or even give us store credit. I would not trust them and will not use them again. (I only gave it one star because it made me) read more

I ordered 2 boxes of vinyl flooring. When I opened one box the planks had rather large pieces of the corner broken off. I have tried to contact them to get this resolved. I am told there is only one person I can speak to, there is no one else I can speak with on this matter. My calls don't get returned. It looks like I am just out the money and will have to see if I can purchase this flooring from somewhere else. I will be contacting my credit card company to see what else I can do. read more

Steve was awesome to work with and saved us 50% compared to our local flooring store in Knoxville. Well worth the 90 minute drive to visit in person! read more

Awesome! We ordered flooring online. The ordering process was so easy. We were able to purchase our flooring for significantly less than our local retailer. Our order arrived within a week and was in excellent condition! Will definitely be a repeat customer! read more

Everything about this transaction was amazing customer service. Steve was my salesman and he stayed in constant contact with me all the way through. I ordered this beautiful Mohwak Revwood Plus Windmill Pine during the Covid-19 shut down across the USA. We ended up driving from Michigan to Georgia to pick it up since there was to much of a chance it would get help up somewhere from a warehouse closing due to the virus. We ended up arriving 10 minutes after the company closed but the manager and owner were still in the building and got us loaded up. Everyone we dealt with from this purchase was just incredible and I would highly recommend for all your flooring needs. read more

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I decided to look into buying my own flooring to save paying a company overhead. I was clueless how to go about it and Claudette was wonderful-very patient and giving very prompt email and phone responses!!! I purchased the Hawthorne FC450 LVT plank and it is just what I wanted! It ended up the great people I used to install it (WSC Floors) actually purchase flooring from them and have a good working relationship with them!! I highly recommend both companies! I got a very fair price by using both of them. And WSC did a very professional and thorough job. They care about the customer and their quality is excellent. read more

Georgia Carpet Industries - Carpeting Near Me - Dalton, Georgia

22/22/2020. The manager on duty was very aggressive and mean. I got his name but was so disturbed by his negative and aggressive attitude I have misplaced the receipt. Just a suggestion he would be the last person I would want to have direct contact with my customers. Buster was incredibly nice, professional and even funny when I made my three separate purchases. I will never return to Georgia Carpet Industries. One bad apple spoiled your business from this paying costumer. I will discourage others to go to any other flooring establishment within a half mile of Georgia Carpet Industries. read more

My daughter and I were searching for area rugs for our new house. Upon arriving we were greeted by a salesman named Adam. As soon as we walked into the rug room, we were told the rugs on the right side of the room were made out of wool and were too expensive for us! Despite the comment, we continued to browse the rugs. Adam stayed in the room about 2 minutes before leaving. Several of their rugs didn't have sizes or prices listed on them and a few were wrapped up. I had already pulled about 5 rugs out of bins to get a better look at them before he walked back in. He stayed about another 2 minutes then left again. I found a 5x8 rug I wanted (which was a great price) and was looking at 9x12 rugs. He NEVER came back in the room to check on us. I had to send my daughter searching for him to find out the price and size of one of the rugs we were interested in. In the end, I had to roll up and carry the rug we wanted and fight to get service! If the rug hadn't been exactly what I was looking for I would have walked out. We went to another store and purchased our larger rug and they offered to roll up and wrap the rug Adam was too busy to help with. Sorry Adam but you lost out! read more

After pricing carpeting locally in Jonesboro, AR, I decided to search online for a possibly lower price on the SAME item. I called Georgia Carpet and spoke with Buster Miller. He quickly gave me a price which was $550 lower than the price I had been quoted at my local carpet store. I ordered the carpeting and rug pad. Georgia Carpet made the carpet into an area rug. I received both rug and pad in 2 weeks. It was so EASY.....and I saved a LOT of $$$$$$! YIPPEEEEEEE!!!!!!! read more

Excellent service. We arrived really too close to closing time on a Saturday. The salesman stayed with us and completed our order without any problems. I recommend them to anyone seeking a DIY project as we were. read more

Background: Purchased $3700 worth of carpeting from Georgia Carpet, located in Dalton Georgia, not including $1700 install fee and $350 cleaning fee. My salesperson Claudette had their "best carpet installer" pick up the carpet that I had ordered in Georgia at their warehouse and bring it to my 10 bedroom vacation house in Kill Devil Hills, NC; an ocean front vacation destination. The installer thought the trip would take 6.5 hours each way, instead it took him and his crew of 4 people, 10.5 hours to get to our vacation house. We were over an hour late getting to a previous appointment, so as soon as the installer arrived we had to run out the door. Since we do not live in the home and our residence is at least a half hour away each way on a non-traffic day, or an hour away otherwise, we did not get back to our vacation home until the next day. When we arrived at our vacation home the next day, we found that the carpet installed was not only the wrong color, but also of a very inferior grade of carpet then what was ordered. I had ordered and paid for a white-top-of-the-line carpet and instead got this dirt brown mediocre carpet. Emailed our salesperson Claudette, she apologized and sent my complaint to Teresa Pike, Georgia Carpet Industries Claims Manager. Teresa's reply was, "I am hoping that you received my previous email. Here are my findings. I see that Claudette here at the store ordered the carpet that you wanted. The manufacturer sent the color wrong to us. In an attempt to correct the issue the offer is replacement carpet with no labor paid. They state the end user should have verified the carpet was correct before installation. The alternative is an allowance to keep of $800.00. Please let me know how you would like for me to proceed. Sincerely, Teresa Pike Claims Manager Georgia Carpet Industries PO Box 2087 Dalton, GA 30722 800-535-8789 Ext. 5408 706-712-5484 Fax" My response to Teresa was: "Hi Teresa, I do not live at the house; I would have no way of knowing whether or not the correct carpet was being installed. That was not my job. When we ordered the carpet from you, we obviously expected you would be sending us the carpet that we ordered. The carpet installer recommended by your sales person came from Dalton Georgia, ten and a half hours away. I paid him an agreed to amount up front for his travel to pick-up, deliver and install the carpet purchased from you. Even if I had known in advance that the carpet that you put on his truck was not the carpet I ordered, at that point, I was still obligated to pay the installer, as he and his 4 helpers had made the ten and a half hour one way trip to our house with what he believed was the correct carpet on the back of his truck. Also, by law, I am not responsible for your mistake as your attorney will tell you, I am to be made whole from your mistake of putting the wrong carpet on the installers truck, including installation of the correct carpet and cleaning fees of $350. The law does not require me to pay another $2000, to be put in the same situation that I would have been in, if you had delivered the right carpet. The law requires you to make me whole. In other words, the correct carpet needs to be installed at our house and the cleaning fees paid out of your pocket to make me whole. You are responsible for providing the correct carpet. Everything subsequent resulted from your error. I mitigated your exposure as quickly as I could by stopping the install for the second house and sending back the remaining carpet upon learning the carpet was brown instead of white. You are responsible for your actions, not me. We followed each step as your firm recommended. I will not accept less than $5,750, the price I paid for this unwanted carpet which includes install and cleaning fees." Teresa Pike from Georgia Carpet replied, "I have reviewed your email and advised the owner here at our location as well as the owner at American Berber, the carpet manufacturer. I am being told by the owner here that end user is responsible for the final review of the carpet before it is installed. Since this is not the case and you are not agreeable with our offer and should you wish to seek litigation please feel free to do so. I will be happy to email you the information for our attorney should you need it. The order from the mill as well as Georgia Carpet Industries stands that we will replace the carpet for you but, no labor will be paid. Sincerely, Teresa Pike Claims Manager Georgia Carpet Industries PO Box 2087 Dalton, GA 30722 800-535-8789 Ext. 5408 706-712-5484 Fax" My question to all of you reading this is, "Since American Berber put the wrong carpet in Georgia Carpets Warehouse, and then in turn, without looking at the label, Georgia Carpet put this wrong carpet on their recommended installer's truck who also failed to look at the label, why is this now my mistake that I need to pay for rectifying?" read more

Our church had a great experience with the order of our carpet. Fast, friendly service with a great price also. Thanks for all the help and also having it shipped to the door of our church!! read more