Ordered hardwood flooring for my basement and was very pleased with how I was able to save over the…read moresame thing from Home Depot. My rep was helpful and they sent me out some samples to review on there. I ended up with a waterproofing option because I have pets and so far it has been a breeze to clean. I did the install myself but getting the materials shipped in was not that big of a hassle.

I submitted a sample request through Carpets in Dalton because their website clearly advertises up…read moreto 10 free carpet samples so customers can compare texture and quality before purchasing. After waiting several weeks with no samples, I called to follow up. The salesperson told me, "We're in the business of selling carpet, not giving it away." I explained that my intent was to buy carpet, and that I was specifically trying to determine what type would work best in a home with dogs. I asked if he could recommend suitable carpet types or help me choose samples. His response was essentially, "I don't know what to tell you," and he said the company would not provide the samples. That was especially frustrating because the company's own website explicitly advertises free samples as part of the buying process and says customers can describe what they need if they don't know the exact style. I was actively trying to spend money with this company and was met with zero interest in helping me make a purchase. If your website promotes free samples and assistance choosing carpet, your sales staff should at least be aware of that policy. Very disappointing experience.

We were shopping for tile and hardwood for a remodel of several rooms in our home. Shannon…read moreFossett is your "go to guy" for both of these products. Extremely knowledgeable and helpful with both of these products. Ask for him when you arrive at COD; it would be in your best interest.

Worked with Maria who was knowledgeable and helpful! Have us space to look around and narrow down…read moreour selections. Lots of great furniture choices.

Built our home in TX in June 2021. I HATED the shag-type builder-grade carpet from day one. Fast…read moreforward. . . My wife finally got tired of my complaining about the carpet turning our home from a 10 to a 7 so she finally gave in! We went with Carpet Express because of the reviews, pricing and respect from the salesperson. When it came to installing the beautiful matting and thick pile carpet, we could not be more pleased!!!!!! The installation was done according to our schedule. The installers were professional, kept our home, clean and cleaned up after installation. The installation was PROFESSIONALLY DONE AND CARPET IS BEAUTIFUL!!! If I could give more than 5 stars, I would!!!

Absolute garbage sheet vinyl! Do not buy it. Spent $300 for the product and $300 for shipping. This…read morevinyl flooring rips and tares if you need to move kitchen appliances. I have so many indents in my floor from everything that has been sitting, you can see any nails underneath in the floorboards and god forbid you drop something. This company does not provide specific installation manuals, I requested one repeatedly and after much delay I was sent a generic manual from Google. We had no idea what products and techniques would be best to use to keep this flooring intact. Probably would have been worthless anyway considering the poor quality. Just installed this flooring in the spring and it already needs replaced. So much time and money down the drain. Their website is also a pain, I had to call to have them fix their "bug" so the sale percentage would apply to my cart and I am unable to post my review on the product that I bought due to a reCAPTCHA verification glitch.

I purchased the overstock carpet and it was a spectacular price and excellent quality. They did…read morethe stair binding so when the carpet arrived my installers installed. I also purchased the padding. Customer service was excellent I would not buy carpet anywhere else and Im a G.C. I carpeted a hotel so it was a great pandemic project. If you see a overstock you like jump on it as they go fast! Worth the effort. Very nice people to work with throughout the company.

From the owner: BBB AccreditedWe have always believed that people make a difference and always come first in our…read morebusiness. It just makes good common sense and it's working out good for us. Our relationships with our suppliers have allowed us to provide products that the customer wants at a price that is fair. Dalton Hospitality Carpet Mills believes in dedication, aspiration, and commitment. As a company we work together to be the absolute best. We are dedicated to providing quality products to our hospitality carpet customers whether they need to re-carpet a lobby or install new carpeting in a large, new construction. Integrity: Our reputation is of paramount importance. Honesty and fairness dictate our conduct in all relationships. Continuous Learning and Change: Change brings opportunities and offers us the chance to learn new and innovative methods to better serve our customers. Extraordinary Quality and Service: We constantly seek to understand the needs of our customers and to provide superior service to meet those needs and to earn their trust and confidence. We strive to meet and exceed the expectations of our customers. We deliver quality carpet for hospitality installation anywhere in the country. Our selection includes: Room Carpet Public Spaces Carpet Corridor Carpet Carpet for most any commercial hospitality application

I must say I bought the carpet back in 2009 and still remember it.....best quality, best service…read morethat I still remember and very knowledgeable person to help you choose one for your business.....5star is just not enough

From the owner: We sell commercial carpet at very discounted prices to small and medium size business in the U.S…read more We do not have a retail store but rather sell direct from the manufacturer to the end user which saves lots of money for our customers.

Great selection great prices. Will definitely get our master carpet from them. Very happy with…read morethem

All I can say is be SURE you get a knowledgeable person to measure before you purchase. Georgia…read moreCarpet Industries is not a return friendly place. I had been a costumer since 2010 and returned a roll of carpet padding today (03/15/23) and they charged me 25%. I was sold twice the carpet and padding needed. I understand they could not take back cut to size carpet, but you would have thought they would take responsibility for telling me to measure wrongly and refund the untouched padding. The woman that is the only one that can handle refunds was very smug and passive aggressive. Though I paid with a check and they electronically removed the funds from the bank instantly she insisted they write me a check for the discounted return. Let's hope the check is good! They must not be doing very much business and need to hold on to every penny. I will let you know if the check clears. Never going back there!

I have been doing Business with Doug for 15 years...this man is awesome and loves his business &…read morecustomers alike. Nobody out performs on a personal level like Doug does. He has helped me & my Business over the years and has NEVER let me down. Guy R. Hartford, Owner, Wholesale Carpet Express, Inc Toledo, Ohio, soon to be opening in Ocala, Florida.

Doug Caldwell (owner) and his team at Caldwell carpet definitely goes above and beyond for their…read moreclients. I'm working on a large commercial project requiring several thousand sq yds of quality carpet for the site. I was blown away at how competitive their pricing is to national retailers and to other big name distributors too! Doug was very upfront and honest about the types of carpets and his recommendations on what should be used. I was under the impression that I needed a certain product, but I was wrong. It turns out I could use something else of higher quality at a lessor price to get the job done. It's great to know that there's honest people out there who care about doing the right thing, and not about up-sell or trying to get you to buy the most expensive items. We happily made a large acquisition of commercial carpet, and we look forward to working with him again for future needs. HIGHLY recommended for your carpet needs (residential and commercial) !

Just had carpeting done upstairs this last week. It took them two days and they complained about…read morehow it wasn't their job to take the drawers out of the chester drawers among other things. They was going to leave the job unfinished if a friend of mine hadn't stepped in and told them that they couldn't leave it like that for another week since my mom would had to stay at the local motel during that time which she couldn't have done. I had to pick up after them when they left the first night where they left scraps and thier trash in the house. When I asked them to run the vacuum cleaner to remove the scraps of carpet left behind after the job was done. They refused and said that it was my job to do that. They did move the furniture back in the house.

We love Hank's Carpet!! Excellent prices, service and turn around time from order date was…read moreexceptional. Every one I asked about carpet recommended Hanks. They were not wrong!!

DO NOT BUY FROM THIS COMPANY. They had the vinyl planks I…read morewanted. They were inventory clearance. I was not sure anything went wrong with this product or not. I asked Bob Mathis. He replied all of them are inventory clearance. I bought 40 boxes, 630 Sq Ft. All boxes were mixed with bad and good ones. There were a lot of spots on the vinyl planks. They look like the wood was missing some spots of stain. This is a real technical problem. After I contacted the claim agent, Amber Cantrell. She told me the manufacturer said that was normal! After that, I found the plank had milling problems, the click lock system has a big issue, the planks don't stay flat on the surface. Conclusion, they know the problem but still sell the product as a good ones. They tried to cheat people! STAY AWAY FROM THIS COMPANY.

My sales guy was very nice. HOWEVER, I told him the design I wanted and he told me to order 15%…read moremore to make sure we had enough for the design. Got the flooring only to find out that you cannot do the design we wanted with that flooring at all. We purchased 15% extra for something we cannot do. Then we called the sales guy and he told us that there would be a restocking fee if we returned any flooring. Terrible service and it's the worst to have a sales person who actually doesn't know what they're doing. Really disappointing!