My Doctor recommended physical therapy for my right knee injury at the SoCal Sports Rehab Facility…read morein Santa Fe Springs. From the first day I attended PT, I was impressed with the place which is clean and organized. I am much more impressed and pleased with the staff; Pip, Britany, Doctor Sally, Claudia, just to name a few. The staff seems very knowledgeable about the physical exercise treatments and show patience to show me the proper way and why to do all of the exercises. The entire staff is very friendly and professional with us patients and make you feel comfortable attending pt and improve the healing process.

My initial intake appointment was great and I felt the evaluation was very thorough and they…read moreunderstood my issue. However I had my first appointment and was basically left alone the majority of the visit. They would show quickly me a stretch and walk away to go work on their computer every single time--often before I even performed it once to see if I was doing it correctly. On my first visit someone should have at least observed me doing each of the exercises once to ensure I'm doing them correctly. At the end they said "you're all done" and I had to ask if I should be doing the exercises at home, which ones I should do, and for how long. They said "you could do some of the exercises we taught you at home every other day" and provided zero printout or guidance. I'm not sure if my experience was a fluke, but this was a really disappointing experience.

I was referred here through Kaiser. Initially the communication was horrible as I left 3 messages…read moreand never received a call back. I went to the website and filled out a form and eventually received a text message. I called the next day and was able to connect to someone who was not sure why no one had responded to my previous messages of the past few weeks. I was 5 min early to my second appointment but they did not take me in until 15 min after my scheduled time. My third appointment I arrived on time but they are out to lunch from 1-2 everyday. They over scheduled and had 7 people waiting for two therapists/aides. The main therapists appear to be very knowledgeable and did help with my leg injury. They gave good advice and what appeared to be an accurate diagnosis. Overall I would say it's good care with poor logistics.

Horrible office the front receptionist has a terrible attitude always appears upset and is very…read morerude. I will never go back my daughter's lab results came back so bad and I never received anything besides a stupid letter weeks later. I had to seek medical treatment elsewhere for her. I have private insurance and expect better service this place is as bad as Kaiser. Do not go there if you want to save yourself the stress and headaches dealing with unprofessional people who hate their job. If I would be able to give them 0 starts I would

I have a pending case, treatments were approved by my insurance. After 3 sessions , I still havey…read moreback issues. They just gave me the minimal sessions and I didn't feel much improvement. I stopped going there because I had a side stitch attack that no longer allow me to continue plus the assistant didn't or couldn't do anything about it just to report it. I reported to my primary Dr to ask for a manual treatment,not just light 15 minute movement. So far I have not gotten an approval. So not sure if I should continue this way.

This location is still open so I'm not sure why it's reported closed (I was just there yesterday…read morefor Physical Therapy). It's very easy to get an appointment there and the staff is very helpful and friendly. The office is clean and there's a lot of equipment. I am receiving therapy here because I had knee surgery. I've been in pain for months and it was a couple of months after I had surgery before my PT was approved. They Physical Therapists have worked with me to rebuild the muscles in my legs. With the exercises in the office along with the exercises that I am supposed to do at home, I'm much stronger and in a lot less pain. I can now take the stairs when I'm out and I can walk much farther. My leg is getting better each day. The only issue that I've had sometimes is parking. It's awful, so allow yourself plenty of time to find parking. There is a parking lot for the medical building, but it's very busy. It's much easier to find parking on the street.

An excellent place (Norwalk location) to visit for physical therapy and occupational theraphy. I…read morehaven't visited other locations. The Norwalk location is a good size and counts with everything you need for your recovery. The only thing missing is a pool for water therapy. However, most people don't need it. All the staff (doctors, therapists, therapy aids, and receptionists) are lovely. They are all knowledgeable, professional, friendly, and caring. They are always willing to help and repeat instructions for those of us that have memory issues. I like this place so much that I am willing to commute 30 miles each way.

I received 8 physical therapy sessions. 1st day I met with Natalie who genuinely was caring. She…read moreasked me questions about my physical issues. She put me in a closed room and assessed me and I saw how she carefully put her plan to action. The injury is in my thoracic, neck, upper extremities, and right arm and hand. Just on that day I went home feeling relief. The following weeks I was treated by Patrich, and then Abel who determined to get my arm to have improved range of motion. When I say determined, I mean he made sure I left that place drastically improved. I whole heartedly can say this is the best team of therapists that I can recommend will do everything they have within them to improve your physical health. I have seen it as they treat the young athletes that come in and the elderly. They are well rounded. The front receptionist Priscilla is also the best! She is very attentive and provides me with all my appointments and reminders. 100% RECOMMENDED.

Took my cousin for an appointment and it went super well. It is a clean and relaxing environment…read more Many cool and effective tools were used! Our doctor did a great job at providing both calming and effective treatment for multiple areas. Staff is so sweet and great at communication.

The team at Reform know exactly how to attack your areas of pain and discomfort. Clean space,…read morelatest and greatest equipment, professional, on time, and explain in detail everything you're going to go through. I highly recommend giving them a shot if you've ever been thinking of chiropractic work.

My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

Great physical therapy facility.They are very kind,knowledgeable,and professional.The facility is…read moreclean as well.I will definitely be back.Especially since I still have four more sessions lol.

If I could rate the clinicians separately from the billing department, the clinicians would easily…read moreget a 10/10. They are genuinely the only reason I continue coming to this location. They have changed my life and helped relieve pain that I had been dealing with for years, and I am incredibly grateful for the care they provide. Unfortunately, my experience with the billing department has been absolutely appalling. Before beginning treatment, I called my insurance multiple times to confirm that my sessions were covered and that payment would not be an issue. I specifically did my due diligence and made sure I understood my coverage before proceeding. I was also assured by the office that my insurance would cover my sessions. I then completed 20+ sessions based on that information, only to be told afterward, "We've been working so hard to get these claims paid, but insurance isn't paying." I'm sorry, but how is that an acceptable answer after 20+ sessions? I had repeatedly confirmed my coverage with my insurance, and when this issue came up, I made another phone call myself and was able to get the issue resolved. ONE phone call. After everything I had been told, I should not have had to fix this myself. What makes this even more unacceptable is the complete lack of communication. I called the billing department multiple times and left several voicemails, yet no one returned my calls. Director Jonathan was eventually the one who called me and informed me that I would have to pay cash for all of the sessions I had previously been told were covered. His phone etiquette and handling of the conversation were extremely disappointing. When I asked for specific numbers, explanations, and details about what had actually been done to resolve the claims, he could not provide me with clear answers. That is incredibly concerning. If you are the director and you are personally calling a patient to tell them they are suddenly responsible for a significant amount of money, I would expect you to actually have answers and be prepared to explain what happened. After the insurance issue was ultimately resolved, I never heard from Jonathan again. Diana was the one who eventually called me to apologize. I then asked a very reasonable question: What can I do moving forward if I need additional sessions, and what can we do to make sure this never happens again? Her response was that she could not tell me that it wouldn't happen again. Honestly, that response was shocking. After everything that had already happened, being told that there was no assurance this same billing nightmare wouldn't happen again is incredibly disappointing and, quite frankly, unacceptable. Patients should not have to repeatedly verify their own insurance coverage, chase down billing departments, leave unanswered voicemails, resolve insurance issues themselves, and then potentially be blindsided by thousands of dollars in charges. I truly love the clinicians here and cannot say enough good things about the care they provide. They have made a real difference in my life. But the billing department and management have handled this situation so poorly that it has completely changed my experience with this location. The clinical care is 10/10. The billing and management experience? Absolutely unacceptable. Do better.

This is one of the smaller physical therapy facilities that I've been to. I flared up an old back…read moreinjury and thought I'd give this place a try. Each visit, I had muscle manipulation by a physical therapist. I had different people each visit and everyone really took the time to explain my injury, what may have happened and how to heal. I appreciated this because this is a life long injury that I wanted to understand. After some muscle manipulation, I started my exercises and ended with stim and a heat pad. The staff are always friendly and very helpful. Overall my experience was pleasant and would likely come back if I ever need treatment. I also tried cupping for the first time!

From front office to the physical therapist's and treatment I've received it has helped me come…read morealong with my rehabilitation rapidly. I am so thankful for their hospitality and look forward to completing to a full recovery!

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

They do not work with most insurances but are very happy to take your money out of pocketread more

The entire team here is excellent! I came in today with lots of stress that was presenting itself…read morein my neck and shoulder area. I'm walking out breathing better and in a more calm state. Thankful for this PT!