Kim, who has been a point of contact for me on the desk has consistently been dismissive, condescending and has misrepresented information to me many times. I am a person who likes to be informed before making decisions, so I ask a lot of questions given that insurance only provides an annual limit and then everything else is out of pocket I like to plan and prepare. I also am aware that when you have benefits and you don't use them by the end of the year they disappear, so I worked in coordination with the office to understand what was needed to perform seating my implant before my insurance benefits ended at the end of the year 2022. I made an informed decision to go in and have the final crown seated and when I was in their office - in the chair, they began to change the parameters by which I made my decision. They misrepresented contacting my insurance company, misrepresented payment from my insurance company & misrepresented the agreement that we had in place. I know this from correspondence from my insurance company. In the end, Dr. Fujii promised and agreed to the original terms. However, Kim was unbelievably rude and condescending in that process. My commitment was to make a payment of the remaining balance not covered by insurance within two weeks of services provided which shouldn't have been a problem. However, my circumstances changed dramatically as my grandfather died suddenly & I communicated this new challenge to them in an email dated January 17th and told them it was my interest to make good on the payment as soon as possible. I wrote them May 11th that circumstances allowed for the payment to either be made at the end of May or early June and was forthcoming. I never received word from them and instead received a collections notice. I paid the collections company within a week of receiving it which was again early June. The collections office confirmed receipt on June 5th. I phoned into Portland Dental on June 29th to make another appointment because the tooth next to where they seated the crown appears to be cracked and I am in great pain. I was told by Kim that I had been non-communicative that they hadn't received payments, that they wouldn't see me until they had received payment (which they confirmed was at the creditor that they sent it to) and then she insinuated I lied about any email correspondence, and that they had never received any email correspondence. She then spoke over me and was condescending for the length of the phone call. When I asked to have my files so that I could find another dentist to be able to help me she insisted they could only send the records to another dental office and would not send them to me. I pushed to have the files sent to me and she requested an email be sent her for the request to which I responded "you haven't received or acknowledged my previous email correspondence, What would make this different?" And I asked for an email confirmation of receipt of the email that I sent out so that I could begin tracking on finding another dentist and she insinuated yet again that I have not provided previous communications and that I was lying and she said I could prove it to her and send those additional emails again. The email request was sent on June 29, 2023 at 1:09 pm and received an email confirmation from them regarding the request on the same day at 3:23 pm that they had received the request to provide me with my dental records and again she asked for proof of the email correspondence. I have done nothing but try to support them and promote them by referring over 25 friends to them. No one should be treated so callously, which such dismissal, condescension and deceit. Their delay in providing these records, which I believe to be intentional, has caused me undo pain waiting with an aching cavity they were alerted to when I called on June 29th. Legally they are required to provide them within 14 calendar days and I have still not received all records as of July 25th. I left a message with Kim for Dr Fujii to phone me on June 29th and never heard from him. read more

5 Stars for Dr. Fujii. He has a gentle hand and a friendly demeanor and if it were not for his front desk I would be going back. But, something about a receptionist who leaves voicemails and emails with short and rude messages that I have not been in in a while. True i have not however, do you really think that continuing to call me and be far less than friendly is going to want me to rush back??? It's too bad that someone in the front of the house with not great customer service can ruin such an amazing Dentist experience. read more

I grew up in Denver, Colorado and had what I thought was the best dentist in the history of dentists. Nothing hurt, everything was always perfect, and his staff treated my parents and I like family. We went there for 20 years. I even flew back home for my dental appointments after I moved to Portland. After a while, I stopped going entirely (to the dentist, that is). This turned out to be a bad idea. When my teeth began to hurt, I realized that I had to find dental help, and fast. So I started asking around. I asked pretty much everyone I knew for recommendations. Having a good dentist is really important. Having a kind and gentle one is even more important. When the recommendations began rolling in, Dr. Fujii started to come up multiple times. One of my friends actually called him up and scheduled an appointment for me, to my surprise. I think I terrified him with my horrible teeth and gums, but he was kind and told me how to fix them. All of the staff there are upbeat and very kind. I'm scared of going to the dentist, but Dr. Fujii and his team made it all worth it. They helped me fix my teeth and learn about why I need to take care of them. I highly suggest Dr. Fujii, but only if you're a really nice person who would really benefit from an awesome dentist. If you're not, then go elsewhere! read more

Superior work,PR and craftsmanship in taking care of all needs of the public,mysel included,Some people say..gee,I dislike going to the dentist bu I enjoy the professionalism I have experienced and the many suggestions I have received regarding gum and teeth health.Bravo!! Keep up the fine work..Always1 Dr.Marlowe read more

I have really only had 1 traumatic dental experience, and that was when I had my wisdom teeth pulled. Other than that, my twice a year visits to the dentist have been pretty uneventful. I never had braces growing up, only had 1 cavity, and a few sealants every now and then. Its always kinda been a boring experience. However, the first immediate thing I noticed about Dr. Fujii's office was how friendly the staff was. Dr. Fujii remembers my name and details about my life and it blows my mind every time. I feel like I'm on an episode of Cheers, and I'm Norm coming in for my beer and 6 month cleaning. Its like I'm home. I have had to have a crown put in, and he referred me for braces. I knew this was bound to happen at some point in my life, so I faced the music and followed his referral to Dr. Ainslie. Now that I have the braces on, and have gone back in for cleanings, the staff just continues to be great. Its a wonderful experience going to the dentist, because they do what they need to do, and I feel like they would never do anything unnecessary. I trust him and his staff, and they answer any question I have. This office is certainly one of the best in Portland. read more

I went to Dr. Fujii after seeing two glowing reviews here on Yelp. Dr. Fujii's office was beautiful and state of the art. His staff was friendly, but it didn't seem genuine. It seemed forced, like they were trying to have a good time despite something being wrong. He poked my gums and shouted out numbers to his staff. He wasn't gentle. It hurt. And when he was done he told me that I was going to lose teeth if I didn't have root planing done. That my teeth were to the point where I had permanent bone loss and I needed to come in four times to work with his dental hygienist. Dr. Fujii said "I wonder why your teeth are so bad. Did you grow up in a place without flouride?" It seemed like a weird thing to say. I also needed an $800 mouth guard. His receptionist handed me a treatment plan for $4,200 not including the mouth guard. I made my appointment to get a root canal and to start the root planing. I left the office feeling very worried about my teeth. I went home and my partner took a look at the treatment plan and said, "That seems really expensive." So, I shopped around. A friend suggested I get a second opinion with her dentist. 3 weeks later, this dentist said, "The medication you're on causes dry mouth, so it's important that you floss and brush really well before you go to bed. Otherwise you could have tooth decay. " And he came at me with that gum poker, and I said "I already had that done." And he said, I"ll be gentle and he was. He called out numbers that were much lower than the numbers Dr. Fujii called out. I still needed a root canal, but the treatment plan they gave me was $2500. The difference in price on the root canal and crown alone was over $1,000. So, I went to cancel with Dr. Fujii. The receptionist was weird about me cancelling. "When are you going to reschedule?" "I am going with a different dentist." "What did we do wrong?" "I don't want to talk about it." (I didn't. I just wanted off the phone). "Don't you want us to get better?" The tone in her voice was like I had let them down. So, I went to this other dentist. He did a beautiful job on my root canal and crown. He was thorough and clear, and my mouth is in great shape. read more

Place was great, very professional and prompt service. They were able to get me in right away when I needed a root canal done and it was very quick and done well. Staff is very friendly, Jessica was great at cleaning teeth and Misty was able to take impressions without me gagging which is huge for me. Nina at the front is wonderful! Always has a smile on her face and always so friendly. Great practice, and takes away the anxiety of going to the Dentist! read more

I went to Dr. Fujii for the first time this month. I found him under my insurance website, but later found out that there was a misunderstanding and he wasn't a preferred provider for me. I wasn't informed anything about that when I made my initial appointment and gave them my insurance information. When my old X-rays from my previous office weren't sent, I was told by the dental assistant that it was OK because my insurance would cover the X-rays with Dr. Fujii 100%. Two weeks later and I got a bill for $151 for the cleaning and X-rays. My insurance did NOT cover 100% and when I called the office to clear the misunderstanding and see if they were willing to meet me halfway, I was told that I needed to pay the bill in 3 payments or less (even after I explained that I had student loans I needed to pay-off and needed a different payment plan). I will not be coming back and am extremely frustrated by their lack of understanding and customer service (especially in such a difficult economy). read more

Awesome experience for my first visit: x-rays, a cleaning, and a check-up. They were very friendly overall, explaining every part of the procedure, and they had no problem answering my numerous questions. What most impressed me was their use of the ultrasonic cleaning pick, which was much more comfortable than the usual metal scraping pick. Thanks for a great visit! read more

Has taken care of two of my children. Both my girls are exceptionally afraid of needles, etc and he made it quick and easy. He did a great job. read more

The office staff, hygienists, and the doctors are all very nice. The facility is clean and very modern. We moved here from out-of-state and have always had regular dental care. Suddenly every one in the family needs some expensive dental work. I "needed" to have a crown redone which wasn't causing me any problems, but Dr. Fujii saw something on the x-ray so I agreed. Well the crown didn't fit right the first time it was done here (the doctor didn't stay in the room to set it and the tech did) so it had to be redone a few months later. Now I have increased sensitivity to cold and sweets from that crown. I never had any issues before the crown was redone here. read more

Billing department is incompetent. Consistently overbilled. Missed that my health insurance would cover a $1500 procedure. I could go on and on. read more