I had a great experience with Gerber. Everyone was so friendly and kept me informed throughout the repair. My car looks great!! I would highly recommend Gerber to anyone who needs quality repairs. read more

i would not go back or recommend this place. They fix my soin's car back in December last year but 3 months later the bumper was popping out, my son had call multiple times and he even go there and every time they just give us a dumb excuse. Don't recommend it at all read more

I went in to get an estimate on fixing my front bumper. The estimator realigned the bumper in less than 10 minutes. The estimator also cleaned up a grease smudge on the driver side door. AND THIS WAS ALL DONE AT NO CHARGE!!! The next time I need auto body repair I will go Gerber in Buffalo Grove and no where else. read more

Eron and David were outstanding. They both paid attention to the details and were able to resolve the issue quickly and expertly. Highly recommend this Gerber location. A++++ read more

DO NOT TRUST THEIR WORK!!! This review is long over due. I was in an accident in October of 25 and at the suggestion brought my car to Gerber for the repairs. I chose the highest rated Gerber in my area even if it wasn't the closest. Only to receive a call a day after drop off that my car was being taken 45 minutes away cause they actually were too busy to work on my car. So it was brought to a lower rated shop without my consent. Multiple times I was told my car would be ready in a specific day and received NO notice that it was delayed. I got out of work early for pick up and arranged rides with friends. Only to find out my car wasn't even ready. When it was done 3 weeks later they drove (not towed) it back to the WRONG Gerber. So I then had to drive to a third Gerber for pick up. After pick up I took my car to be looked and elsewhere and was told I had severe bad alignment in my front tires -interestingly enough the same part of my car that was hit. I called Gerber to ask if they checked my alignment I was told they couldn't legally tell me, a separate time I was told u can't mess up ur alignment in an accident, I was told they would have someone call me back. I called 4 times and was never given an answer as to the repair. Finally in December tow months after my accident I was called to get my alignment fixed. Only to find out the only place I could go was 50 minutes from my home. Then after my appointment they called saying I owed 500$!!! They had lost my original payment for my deductible. They corrected the situation and offered to try and refund me for my deductible cause of my troubles and to look at my car again. I called after the holidays to go through with the process and never heard back. Now I've had to pay to get my car checked out elsewhere and can't trust my original repairs there. Also found it strange that ok pickup my car magically had a small crack in the windshield after being worked on by a glass shop... read more

Gerber Buffalo Grove overpromises and under-delivers. On Thursday, they promised the repair to be done on Friday. No call from them on Friday. On Saturday, I call and am told the job won't be done til Monday. Disappointed in the delay and in the lack of communication. I expected better. read more

Had a minor fender bender that needed repair. Quality of work I had no complaints about. Communication during the repairs was great as I received updates by texts and the estimator would contact me. My only issue was with the customer service, particular waiting. Working and speaking with the estimator was great, again it was just the amount of time waiting. When I went for the initial estimate there was one person ahead of me. After doing the walk around with the estimator, 3-4 people had come and gone with estimates before my estimator came back with my estimate. Overall I was there for an hour. When I came to drop off the vehicle, had to wait 10 minutes after the front desk called the estimator before they came. Lastly when I came to pick up my repaired vehicle in the morning, there were no other customers and it was 15 minutes after they called for the estimator before I was seen. I understand things may come up and that it is not realistic to be seen right away, but it would be helpful to let the customers know if there is delay or to let customers know if it will be longer than 10-15 minutes versus "they will be with you shortly". Given those three experiences, it did not seem that there was much urgency to assist the customer. Updated review: Hallmark to great customer service is taking customer's feedback and acting upon it. Received a call from the manager who apologized for the experience, implemented action plan and asked what they could do to make things right. I really appreciated the call and great customer service. read more

After 3 months, I'm still trying to get my windshield fully fixed. First job left the rain sensor incorrectly attached, as well as misaligned seals all around the glass. Second attempt took three appointments, and the rain sensor fell off the windshield 24 hours later. I was already having to drive to the Skokie center to do a separate recalibration, and now I'm sitting here waiting because they have NO WAY to fix the screw up from the last appointment. Reaching anyone by phone to set up appointments or bring up issues is never less than an hour-long ordeal, regardless of what time I call, and I frequently wind up talking to someone who can't help me and must wait for another person to call me back, usually hours later. The level of incompetence at both the technician and customer service level is shocking. read more

Thank you Matt and the body shop team here for helping me out before my next car show event. You guys are masters at your craft! read more

Gerber Collision & Glass - a tiny touch up on my Honda Civic Type R - Body Shops Near Me - Buffalo Grove, Illinois

working with Gerber was an absolute pleasure. Despite some hiccups on my end, they were very patient and diligent getting my company vehicle back on the road. Jacqueline was very sweet, and took the time to answer whatever questions i had. she was always extremely thorough with all the information i needed. their text updates were awesome and informed me of every step my vehicle went through. Thank you all so much! it was a very great experience with you. i will absolutely return (hopefully not for my sake) if i ever get into this situation again. read more

I signed up to Yelp just to warn everyone away from this shop. Drivers side fender bender took 2 months to fix and when I picked up the car, the light was cracked and panels out of alignment. I also found the under panel heat shield hanging down, which I asked them to fix. When I picked up the car again, I couldn't see the shield (I didn't go under the car itself) and was told everything was complete. Got home and found the panel loose and DUCT TAPED on to the car (see photo). A major safety issue and illegal practice. I wouldn't take it back there and an appraiser came and found $691 worth of additional work needed to fix what they messed up. The constant lies and shady practices of this shop could have resulted in a significant accident if this had come loose on the highway. AVOID this place!!! read more

Gerber Collision & Glass - Duct taped heat shield - I was not told of this and was given the car as "complete" - Body Shops Near Me - Buffalo Grove, Illinois

I went to Gerber today to get an estimate on a "large paint chip" on the hood of my car. My appt was for 8am. Bob came out to perform the inspection. He asked for my key and told me to wait in the office. 15 min later he brought my car back to me with the chip gone. Tuned out it was a big glob of tar that he removed. I've gone to this Gerber location over the years for true repairs. They do quality work. Very professional. Highly recommend. read more

No one ever wants to deal with the aftermath of a car accident, but Gerber Collision In Buffalo Grove was outstanding. I had the accident pretty far from them but I had used them before to replace a sideview mirror and it was such a great experience and was so happy that they were able to pick up my car from where it was towed. They completed the repairs ahead of schedule and always gave me updates via text and phone calls. They also dealt with my insurance company and made things so easy. It was great to drive my rental car right there and leave it when I picked up my car. I had an extremely positive experience and Miguel and Allison were fantastic and so professional. I don't wish a car accident on anyone, but you will get great service here! read more

Stopped by without an appointment this morning, and really appreciated the service. Thanks so much, and thank you Ian!

Do not go here, please read carefully and do not make the same mistake I did of coming here. My car did not even have extensive damages, yet they pretend to be busy with only 2 cars in the parking lot to be worked on. 1 week turned into 2.5, and now it's almost been 3 weeks to finish a job that could've taken 3 days max. Every time we called they would pretend to be super busy and not give clear details on their snail-paced progress or when it would be done. They would say parts "finally arrived", then 3 days later say they now started working on it, then 3 days later say they're starting to paint, etc. IT SHOULD NOT HAVE TO TAKE THIS LONG. My bumper was barely damaged. Obviously, insurance pays for their hourly work so they act like they're taking so much time to fix an extensive problem, just to squeeze money out of insurance. It should not have taken that long, not to mention be delayed over 3 times because "parts did not arrive on time", or "a test drive still needs to be done". A test drive should not take 4 days. Don't be like me and take people's word or recommendations without reading the reviews--Learn from my mistake instead and save your nerves, time, and money. They apparently have trash reviews and I wish they would've at least tried to improve their service and punctuality, but no. Front desk service is trash, very rude and disrespectful for no reason, I think we spoke to Lilliana and she was very rude. And yet, after all of this, the job is mediocre. I can still see imperfections after all this time spent "working on it". All of this wasted time, stress, and money for nothing. read more

After the accident and called the insurance company I was recommended Gerber and I have been very satisfied with every part of the repair

I had an emergency need on my way too a meeting!! jessica and tom were able to quickly fix my bumper and get me back on the road!!! Thanks team!! read more

They never fail to amaze me with hope good the work is. Me and my family have been going to Gerber since forever when ever we have needed body repair. Around 6 months or so ago they did an excellent job on my 03 Camry with fixing the back end. They made it look new again which I was happy about since it was my mom's car before her passing and has very low miles so I'm trying to keep it looking good. Needless to say I got rear ended again and once again they did an amazing job. They even were able to get it done so quickly it was unbelievable. Can't thank them enough they always go above and beyond with their work. I always recommend them, the work is always amazing. I've gone to other companies and never had the great work like I have here. Plus the customer service is impeccable they keep you up to date on everything, I also love the text message with updates. read more

My daughter brought her Jeep Wrangler to get repaired due to she rear ended someone, also we asked Gerber to install a new windshield due to crack that was not related to the accident. The whole process only took approximately 14 days to complete, which I thought was really fast considering all the work that had to be done! The best part is that Gerber took the time to order on Amazon her the "Angry Eyes" which is a plastic insert that attaches to the head lights to give a mad or angry appearance to the front end, which were damaged in the accident and for Gerber to replace it was so great. Gerber also fixed the windshield with no charge as a courtesy gesture! I was shocked and so pleased! I will always be Gerber customer and will always recommend them!! THANK YOU GERBER FOR A JOB WELL DONE!! read more

A minor bout of poor driving (on my part) caused me to lose a clip which secures the side front body panel. Brought the car in for an estimate with no appointment. Waited just a couple of minutes until Jaime (the estimator) came to take a look. Said she thought it could easily be repaired at no cost. She drove the car into the shop, brought it right back in 10 minutes with the body panel (once again) firmly secured. Wow! Fast and free. Thank you Jaime. read more

My car was badly damaged after a severe thunderstorm. My Allstate agent recommended Gerber, as I would have a "lifetime" warranty on the repair. I can tell you that 7 years later, the paint is peeling. The clear coat finish is gone. Because I stopped being an Allstate customer no "lifetime" warranty for me. It was a poor repair job from day one. After putting the car back together, Gerber did not properly install the window in the lift gate, as the window leaked like crazy. Gerber's fix was to smear a big fat ribbon of black silicon around the inside edge. Ugly repair. So I will forever steer clear of Gerber for any auto paint or collision repair. read more

They say you don't write reviews unless you have a bad experience with a company, which has some truth to it. But I wanted to say I had a good experience with Gerber. It was funny, I first went to the Highland Park shop, they gave me a reasonable estimate. However then I realized that shop was too far for my wife to drive our other car, so I wanted to check with this closer Buffalo Grove shop. Robert gave me a higher estimate (in line with another shop), but when I showed him the Highland Park estimate he was willing to meet it. 'Robert did a great repair on my front bumper. And nice people to work with. read more

Freakin rocks on the expressway. I wish the state troopers would do something about the trucks which leave debris up and down the expressways and highways. This is why millions of people daily report glass cracks to their insurance companies. PEOPLE: If you happen to hear a stone fly at 100 mph into your windshield and you start to worry about a crack, please call your insurance agency and report it. Glass is covered on your insurance and people change windshields and windows often. Called the insurance company on the way into work, they routed my call to Gerber. I got an appointment within three days, they told me it only takes about twenty minutes or less so they can do the job anywhere the car is parked, so long as I am nearby. When the time came the guy came onto the grounds of my job. He said he'd been here just the other day and has done many installs at the same location. It was less than twenty minutes and the work was done lickety split. Just paid the deductible and that was it. When you have a SUV, sports or luxury class car it pays to have a lower deductible. My pal had the same work done, his windshield was as expensive as mine, $700. I paid only $50, his deductible was the standard $500. read more

Typical story: rear ended, insurance involved, recommended Gerber. I would say it was pretty high quality job, although had to come back for taillight not working properly. I can only give 3, based on this, and, more importantly, not communicating with me initially why repairs didn't start immediately, so I lost 3-4 days with my car sitting idly. No one worked on it, while they waited on authorization form to be filled out properly. read more

I had my Acura in for a rear bumper repair this week. Minor damage from a rear end collision that left a small crack and damage to the internal bumper absorber. Dimitri was my estimator. I was told the repair would take four days and the work was completed in two. Dimitri put two techs on the job and the work was flawless. Not only did his crew do an awesome job they also buffed out the entire car and made it look pristine which is hard to do on a black car!! I would recommend Gerber to any one looking for excellent body work!!! Nice job Dimitri and your team as well!! read more

I went in to have them help me with my back window as it fell off track. Robert was so solid, he glued the window back on, told me the memory on the window takes time and left. I was like, do I owe you for you work? Nothing. I was shocked but helps restore my faith in humanity! There is hope! When this old window breaks down again I'm coming right back to do business with them! How nice! read more

Took my 2018 Honda Accord here to repair some fender damage. The staff was very helpful and accommodating. I had to do after hours drop off and pick up and that went very smoothly. The repair itself looks as good as new and my car was returned very clean. No dust of fingerprints like other body shops I've been too. read more

I am customer for life! What a great experience to see how true customer service works. Went in today for work on replacing tail light and fixing number. Service was quick. Manager (Ian) was very accommodating. Job done as when promised. Was very straight forward. You earned my trust and loyalty! I will not go to any other auto body shop from now on. read more

I brought my car in because I could not get my license plate holder off. Jessica met me at the front and got my car in immediately with no wait. After two hours she gave me a call to tell me that my car was good to go. Jerry, did an exceptional job. As a result I'm bringing all of my business to them. I am a repeat customer and a customer for life. GREAT JOB JERRY, GREAT JOB Jess and team!! TOP Notch work guys.....!! read more

Just came from this place... feel so upset. Very bad customer service. Has been waiting for 30min for someone to come to look at my cracked windshield - had to leave as I couldn't wait any longer. Front desk girls spoke to me unwillingly and felt they don't care about me, customer service at all. Feel disappointed and rejected... read more

After getting rear ended in a blizzard I was not a happy camper. Dropped my car off at Gerber the next day They gave me a rough estimate of it being ready and kept to that time. Front office staff very nice ladies. All Good and very happy with the repair they also cleaned a bad mark off my mirror free of charge. Nice people and the price was right. Thank you to the Gerber Team. Good grief I got rear ended again well back to Gerber again once again 5 star service did a great job thanks guys read more

Do not ever go to this place! They messed up my Lexus and completely missed that the subframe was bent! Customer service was rude and un-cooperative! The managers don't give a rats ass about you either! I cannot say how much extra heartache I have dealt with them and insurance companies ! Finally had to take my car to Lexus to get it fixed! Do NOT go there!!! read more

IN PROGRESS: As of this moment, I'm giving this place a 2 star ONLY because they're still working to fix my car, but my actual experience has been short of 2 stars. February 18th, guy in a large Truck mistakes his gas pedal for the brake and nails the back of my little Mazda. Hey, mistakes happen, I get it. February 22nd (17 days ago), during my lunch I brought my car to Gerber after never having been here before. Why did I bring my car to Gerber? Because I'd heard from coworkers and friends that they perform quality work here, even if the price is a bit premium. I also did my due diligence and went on Yelp (of course!) and saw that most complaints were about the lengthy time it takes for repairs. Well I thought to myself "I don't mind it taking a bit longer if they do a decent job". Oh and did I forget to mention BONUS, they have a lifetime (of ownership) guarantee on their work. Can't lose! Right?! When I initially left my favorite little guy (yes I have love for my automobiles), they quoted me a March 11th estimated completion date. OK, I had been prepared for this, I'd read that they sometimes take a long time and sit on cars for a few days before they begin the work. "Not a problem" I say. March 2nd (Wednesday) I get a call letting me know my car is ready for pickup. Excellent! I'm ready to have him back. As soon as my lunch break comes along, I get in my not-so-friendly-on-the-gas-mileage loaner and head to the gas station to fill up on the way. Alright, rental is filled and I'm ready to get my car back. I arrive at Gerber, the girl at the front desk asks me to sign over the check from the insurance company. I tell her I would like to see the car first. She looks at me blankly. I say it again. She says I have to pay now. WHAT?!?!? OK OK, calm down. Sure, I'll play. I actually have to pay them with my credit card because I left the check at home. Cut me a little slack, I wasn't prepared for the car to be ready this quick. Moving on - I walk out to my car to review with one of their employees (names have been erased to protect the [possibly] innocent). Long story short, the car is NOT EVEN CLOSE to being ready. The replacement taillight has water inside, VERY obvious. Ok, that needs to be replaced. Then the trunk doesn't open and close properly, it's mis-shapen. Did I mention the lock cylinder doesn't function and the paint is orange pee?! OMG OMG OMG. Ok, calm down, deep breaths. They tell me they'll get this taken care of right away and call me in a couple of days. I do hear back from them on Friday and they say they're going to need the weekend, waiting on parts and they'll call me Monday. Monday passes... Tuesday passes... Wednesday (today) March 9th they call me and tell me it's ready again. I'll admit I'm a bit apprehensive, but once again, I bounce out of my office at lunch and head to the gas station to go through the same routine. Hopeful that this is the last time I'll have to fill this gas-guzzling rental. I arrive at 11:54am and am told my car will be right out to look over. 12:11pm girl at the desk tells me it will be ready shortly and sorry for the wait. 12:28pm still no car and now I've wasted almost all of my lunch. I tell her this is unacceptable and if the car wasn't ready they should never have called and told me it was. She even had to argue with the guy on the other end of the phone (in the shop) that I had to leave - he couldn't understand why I couldn't wait any longer. SERIOUSLY?!?! My car wasn't ready and YOU told me it was! By now, if you can't tell by my overuse of exclamations, I'm a bit perturbed. I now left for a second time, and for those of you who are counting, a 3rd lunch wasted on this place. One thing I'd like to say I have enjoyed about Gerber is their use of text message updates, when they decide to give me an update that is. I can't always answer my phone at work so a text sometimes ends up being a better use of communication. PLUS it gives me a way of tracking the progress over time. NOTE: I really hope this isn't one of those scenarios where you know you shouldn't complain about bad food because the server is going to do something to it before they bring it back. I just wanted to make sure anyone else potentially looking to bring their car to this place will be well armed with proper feedback. read more

I am not happy. Although I am sure the work will be good, I have received text after text today telling me that my car would be ready by 4. This is after constant updates yesterday. I would not have made plans had a I known that I would receive a phone call at 2:30ish pushing the day back until tomorrow. The constant text updates really reassured me that things were on track. Totally bummed. read more

Terrible shop. They are there to work for the insurance company, not the customer. What they "claimed" as a minor damage $600 actually came out to be more than $3K in damages that they did not diagnose correctly. So insurance claim could not be made because they diagnosed under the deductible amount, but another shop had to redo the work in its entirety because it obviously was much much more damage. Horrible service, rude techs, and greedy business. read more

I would normally bring my car to Platinum repair in Grayslake, but they were back logged and could get to my car for three weeks, so I decided to go to Gerber where they told me they could start on my repairs right away. BIG MISTAKE GOING TO GERBER! My repairs took 3 weeks longer than I was told. So I got my car back at the same time I would have if I brought it to Platinum. Upon inspection there were numerous mistakes that needed to be taken care of (I really wonder if they have ANY quality control at all), so I had to bring the car back in - BIG INCONVENIENCE! Now, I see another mistake where the body panels do not match-up correctly. So, I guess if I want that fixed, I will need to bring my car in YET AGAIN. Please do yourself a favor, and stay away from this Gerber. They do sub standard work, and they over promise and under deliver read more

I just had my Lexus repaired. Took a very long time and the job done was ok. They also lied to me about my headlights. They said that Gerber replaced them with new headlights, but in fact just repaired them. Then they charged me for new headlights and tried to hide the fact they lied. This company doesn't value integrity or honesty. All they care about is their bottom line. So I suggest that future consumers don't take Gerbers' employees word and get a another opinion. And always ask for receipts where parts where purchased! read more

After being rear ended, I had to take my car in to be repaired. I took the suggestion from the other person's insurance "preferred" partner - Gerber Collision & Glass in Buffalo Grove. I can't say enough how smooth the process went. Easy to set an appointment for an estimate, less than 48hrs to get the repairs completed too! There is an Enterprise rent a car inside that gave me a loaner - and everyone was very helpful. I even received text message updates along the way with status updates. I would for sure go back, and would tell friends and family to do the same. read more

After getting rear ended I dropped my car off at Gerber. The staff were very helpful and understanding. They explained everything to me so I could make an informed decision about my repairs. They did a nice job. read more

This was my second time back to this place and I was hesitant as my first experience was horrible. Apparently they have changed their ways. The customer service went from terrible to excellent. They called every week to give me updates and finished ahead of schedule and did a fantastic job. read more