Would give negative stars if I could. My vehicle was involved in a hit in run and I chose Caliber…read moreCollision on Garners Ferry Rd due to it being the closest to me in case my car needed to be towed. Luckily it did not. This was my first experience with being in a hit and run and taking my car to a body shop for repairs. I am writing to express my dissatisfaction with said repairs performed on my vehicle by Caliber Collision. The original completion date I was given for my car was 2 weeks but turned into 3 and a half. I was without my car for a total of three and a half weeks, which caused significant inconvenience and disruption to my daily life. I am 22 years old and am unable to rent a rental car thus having to rely on friends, family and spending an exuberant amount of money on Ubers to get around. Throughout this process, the completion date for my vehicle was changed multiple times. Additionally, there were several instances where incorrect parts for my car were ordered and delivered further delaying the repair timeline. For example I was told that they ordered parts not even for the make or model of my car. Another instance was they ordered two parts for my car but one was missing which pushed the completion date further. I eventually was told to call them each day to see if my car was ready. Each day I called I was placed on a 5-10 min hold, the receptionist did not know who I nor my car was even though I called every day, and sometimes was even just hung up on. Eventually after weeks of waiting, they told me I could pick up my car. Only for them to call later the same day (right before they closed) and once again asked to move my pickup date to the next day. I had to put my foot down and tell them NO. What concerns me most is the lack of consideration shown regarding the impact this situation had on me. Being without a vehicle for this length of time directly affected my ability to get to work and manage my financial responsibilities, including paying my bills. I did not feel that my situation was taken seriously, particularly in my interactions with the general manager. I understand that delays can happen; however, the repeated issues, lack of clear communication, and lack of sympathy made this experience extremely frustrating.

These people are a criminals they took full advantage of my elderly mother who was on fixed income…read moretried to cover up the damage they did and convince her that her car might have to be totaled or owe them allot more money every time she called them they would give her an excuse as to why it was not ready the tech they claim mad ea mistake and did extensive damage to the car than what was already there did not tell her only said it would cost more after inspection due to there alo work now my mother been without her car 2 months and. Since then lost her job due to the stress of the situation had a stint put in heart and more medical bills they refuse to this day tell her when her car will be ready and 1000 more in bedt now due to there sloppy work please don't take care three save your self the stress and money as we are dealing with they are horrible people and will take advantage of you where ever they can Taylor the manager refused to help and will not give you honest answers don't go there

I'd be cautious of reading other comments that are negative. I've had two vehicles that have been…read morerepaired by this location in the last year. Both experiences have been beyond easy and a positive experience. I had used a different company previously, THAT company was horrible, however this location is great. I've received an estimate within 24-48 hours, I received text updates almost daily with the work that was done or if they were waiting on parts. Both cars I've had work done on have come back looking pristine.

It has been 4 weeks and I still do not have a quote being told my car has been in paint and the…read morepaint booth is broken keep in mind every completion date I get is pushed back definitely would not recommend hopefully the body works makes up for the pour costumer service

I have used these guys three different times and they have been great every time. They do beautiful…read morework at a great price. Would recommend them to everyone. The people are wonderful and polite. Can't say enough.

Not a very pleasant experience. Almost as if they did not want me there. Price for the work I…read morewanted done was much higher than all the other places I got estimate from. The female that first looked at my car seemed angry and not sure if they even wanted to do the job. She bought out a guy for advice who never interacted with me to determine what I wanted done. I was not comfortable being there.

If you have kids, you will need Dents Automotive. I have known these guys for more than 20 years…read more This is a small shop off Rosewood and they are indeed the best. Ask for Rin or Rick.

I slid against a hwy guard rail as a car tried to merge into me. A dent in the metal piece in front…read moreof my drivers side door kept me from being able to open my drivers side door more than a foot or so to shimmy out. I stopped by Dents Automotive to get it checked out. They pulled me in and popped it out on the spot! It only took maybe 5minutes. So impressed by this adorable little shop! And I LOVE spending my time and money at local business. Definitely make this your first stop for body work!

If you want an "I know a guy" paint job this is the place for you. Get a warranty in writing and…read morelaminate or they won't stand behind their work.

Brooks was very nice, punctual and did a fantastic job on my car. Someone decided to key the entire…read moreright side of my car... Brooks buffed it out so you can barely see the scratch. He kept me in the loop the whole time he had my car and was easy to work with.

Tony did an excellent job on my car. He performed high quality work and was very flexible with my…read morebusy schedule. He went above and beyond! Not only did he perform body work on a door, but he detailed my car at a reasonable price. He was professional and easy to work with. I will recommend him to my family and friends and will definitely be going back for any of my car needs.