First time at Gerber Collision, my bumper was damaged and needed repair, the service was quick, the staff was friendly and professional at all times. They were quick and efficient with all the paperwork and back and forth with the insurance. The repair was flawless. Greg really took care of us, he definitely went above and beyond. read more

I was rear ended waiting at the light that meters you onto the freeway in a car I had just purchased (2 months ago). Insurance gave me several body shops to check out. I landed on Gerber and it has been a good experience. I was assigned to Emilee H. and Emilee texted me almost daily with updates. I have learned over the years to be patient....especially when it comes to something like this....the last thing you want to do is to push someone to hurry and do a task as important as your vehicle repairs after an accident. Some parts they had to order were a slight bit delayed and to me that's totally understandable - how could anyone think that every part is readily available? That's not realistic. There are a ton of parts under the body that you don't even realize (I do)....so these shops get unfair reviews. Although the accident was not at all my fault - I have to be fair. When I received word that my car was ready I went to pick it up and again I was ready to maybe see something that was not perfect because I had been rear ended and there was a lot of damage - about the only thing I saw was a small cover on the bumper cover that wasn't snapped into place. I asked Emilee if someone could take care of it and with a smile she had it taken care of in just a minute. Three days later I noticed that a piece of trim a barely a tiny bit loose and went back to see Gerber - as soon as Emilee noticed me she was asking if there was something she could help with and again with a smile she walked outside and looked at the trim....she quickly noticed a small clip was missing and replaced it within three minutes. She was happy to help. This is all you can ask for....Emilee has responded to the two minor things I noticed and handled them immediately. I believe if anything else comes up pertaining to the accident that she will be willing to help no problem at all. That's about all I can ask for. I honestly think that the car looks better than it did before the accident. So thank you to everyone at Gerber and I also feel that they will be there for me. They do really good work. I recommend them if you are searching for a good shop when referred by your insurance company. Ask for Emilee! read more

Horrible customer service. 0 communication and kept delaying the repairs. Not sure if I would use them again.

I have used this shop a few times and the work has always been excellent. Repairs have been top quality and seamless.

THEY DID NOT FIX MY CAR ISSUE And had my car for more than the original date that was said, just for them not to fix the f*cking problem! read more

Brought my car to them and they did a great job on it . The whole team was nice and professional . They kept me informed . Thank you Gerber Collision read more

I'm bummed I didn't read the 1 star reviews before I chose this place to take my car in. After they completed repairs which I will say they did a good job on, however it wasn't until I got home that I noticed the paint on this panel was worn off as if they taped it and the paint started to come off. When I told Ryan, my estimator he got very defensive and said it was sun damage, although I have photos from before I dropped off my car there and clearly that panel was not like that. I have requested to speak with a Manager as I was not getting anywhere with Ryan arguing with me. If they make it right I will fix adjust my review read more

Gerber Collision & Glass - Body Shops Near Me - Escondido, California

Thanks to you Rayan ! Tell your boss what I am saying here now You helped me so well when the other place scared me to death and was not willing to take care of all the repairs and car damages after the scary accident I had ! Also blamed me for my mirror box to be broken when the impact was too bad it broke the ceiling parts too and you discovered that ! I appreciate the way you treated me and the way you took care of my car , you are so responsible and made sure all is perfect before you bring it to me even though a part is missing and you went above and beyond to find it and order it ! well, the cherry on top , was you helping me get my car and return the rental when I needed your help the most in a mess I was dealing with today and delivered the car to my house! Thank you ! really ! I hope i don't need any repair but if I do , I know where to go and I send ur info to all my friends and family ! Thank you for working so responsibly ! people like you change everything in customers mind if you wouldn't find the damage in ceiling I could ended up with bigger danger driving that car ! Rayan , I came over when I hated people in other shop but you were calm and informative , patent and not judgmental ! they way you help your clients made me trust your business and respect everyone in that place knowing my car is in good hands and they won't miss a thing ! Thank you Much respect Baran I wish I could give this business more than 5 stars read more

I was rear ended at the car wash and took my car to Gerber for a new bumper. Emily and Darrell were prompt and efficient and told me they would order the part. I went home and got a call the next day that the part was in. I went in the following day. They called the rental car company and I was on my way home. I got a call and text later that day that my car was ready then dropped off my rental and picked up my car. The process was so easy and stress free I couldn't believe it. I definitely recommend this place if you need collision repair. read more

I needed some body work rear bumper work done and my insurance suggested Gerber. Everyone at Gerber was extremely friendly and professional. Drop off to car rental was coordinated with them and very smooth. They consistently communicated with me on status of repair which I thought was really great. When I picked up the vehicle the manger did the walk through and verification of work. She is super friendly and was very helpful. I highly recommend this body repair shop and think you will not be disappointed!! read more

My Camaro had damage to the front and rear fascia and dings to the passenger door, (pay more attention people, you know who you are). Gerber did a great job with the repairs and matching the paint. Beautiful all around. The Gerber team are polite and professional. I will continue to have them repair my cars when needed. Repair has lifetime guarantee by both Costco American Family, (Connect), and Gerber. Check with your auto insurance carrier. read more

Gerber Collision & Glass - 2013 Rally Yellow - Body Shops Near Me - Escondido, California

Go to Mossy Nissan Collision Center down the street and talk to Joe, he'll take care of you unlike the buffoons at Gerber Collision who used to be Mil Johnson Collision. read more

Someone stole parts of my side mirrors. I took my car to Gerber Collision & GlSs. They replaced the stolen parts and washed my car before returning it. They did an excellent job. read more

Gerber Collision & Glass - Body Shops Near Me - Escondido, California

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We just picked up my sons Subaru, Bryan at Gerber Collision took great care of us and even finished a week earlier than quoted, Gerber workerdirectly with our insurance company and everything went smoothly!! The car looks great, thank you to Ryan and the team at Gerber for taking great care of us. read more

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Great first experience! My car had damage to both doors on the driver side and had to be replaced. Took a few weeks but Ryan did an excellent job sending me regular text updates about the status of my vehicle throughout the whole process. I Picked up my car today and it looks great. They do awesome work! I would definitely recommend Gerber Collision & Glass. read more

My Dodge Caravan just had some work done at Gerber Collision and glass, front and back end. The work was high quality and it was done sooner than expected. Ryan Yatman went above and beyond. very nice to deal with and kept me up to date. thank you! read more

I took my car here since they were on Allstate's recommended good hands repair network list and I'm glad I did. I thought I was going to be paying over $2k for the damage caused to my ride but I ended up paying less than $900. The time estimate was 1 week and I got it back in 5 days. Ryan was my estimator and overall he under promised, and over delivered. Thank you guys.!! oh yeah, and it looks like it never happened! read more

Gerber Collision & Glass - Rules - Body Shops Near Me - Escondido, California

Great people they fixed my car up in a timely manner and had good customer service!..

They were exceptionally helpful, quick, and communicative. They took time to go the extra mile and fix more than what was even initially damaged. Grateful for their customer service. read more

Great great service Very fast and prompt They're very good at what they do Raul is the Best read more

Ryan and the manager and everyone here did such a great job with my car, they handled my car so greatly I'm so appreciative of it. Made my car look brand new I was so happy with the results. read more

I highly recommend Gerber Collision & Glass! I was going through a very stressful time dealing with my insurance's negligence and Gerber collision & Glass professional team made my experience go way smoother. Gerald & Ryan were very professional, they arranged everything with my rental and had constant updates on my vehicle. I sincerely appreciate excellent customer service like this! read more

Great experience with Gerber Collision! I highly recommend! Everybody was super friendly and helpful since the moment I got there! Ryan did an amazing job keeping me updated with my car at all times. Overall great experience!! Thanks again for all your help! read more

Great service and fast! Ryan and the company were so helpful - communicative, responsive, explaining clearly and concisely. And they were done earlier than expected!! Yay Gerber!! thank you! read more

My car got hit and they fixed it and it looks brand new. I was up to date each step of the way as they repaired my car with constant text and communication about where they were in the process. I really appreciated the ease of the entire process read more

Gerber Collision & Glass - After - Body Shops Near Me - Escondido, California

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Awesome customer support ! I was told repairs would take two to three weeks and receive several progress updates. Exactly 2 weeks I received call that car was ready for pickup . Looks like it just came off a new car assembly line! My insurer recommended Gerber and I'm so glad they did . read more

I recommend this shop! It's been a strange year and I have had three different events where I've needed to take more than one of my cars for paint and body work. Not a fun thing for sure. My insurance works with this shop and while you think that it would just be another shop on the list, these people have taken care of me. Ryan always knows the details of what's going on, works closely with my insurance to make sure I'm not on the phone all day, and keeps me up to date on any changes. Since i've had my cars here several times, I can say that the work is not only well done, but also consistent. In one case, where an item that was not originally to be fixed broke as a part of disassembly, they called me to let me know of the issue and ordered the part right away. In another case where we were reviewing the car for intake, we found some additional damage not reported to insurance, and they made the call for me and got it added. I've been so pleased with the work, that I had them add on some additional work for which I paid out of pocket. Many thanks to Ryan and Darryl and all the managers at Gerber Collision Escondido read more

I had to leave a review specifically for Paula. My vehicle needed to be fixed before my newborn got here. I had some issues with scheduling due to lack of staff bc of Covid and what not, which I understood. She was able to get my car in for a repair and was very apologetic for the situation. She is so attentive and has wonderful customer service. She was simply acting as a kind human being that empathized with my situation. She maintained constant communication with updating me on details with my repairs. My car came back looking brand new. Thank you to Paula and the Gerber collision team. I recommended seeing Paula and trusting her with your car! read more

My car got hit while my daughter was driving, I picked up car yesterday and I found my car in it's perfect condition. They did a PERFECT job!! Thanks, guys!!!! read more

My husband and I are incredibly happy with our entire experience at Gerber. My car came out perfectly and Raul was amazing throughout the entire process - he was super communicative and made sure my car was in pristine condition when completed. Couldn't recommend enough! read more

I had my car in their shop this week. These guys are professional, attentive and thoroughly dedicated to excellent service. I was kept aware of their progress by text often. The best part is the repair was flawless and blended perfectly to the surrounding area. Can not imagine any better workmanship. Tommy and his crew are the best! read more

Needed to get an inspection on my Nissan Altima from an accident and had my doubts about this place. I was worried it was going to be overly complicated--it was at first because All-State wrote my information wrong somehow. However, miss Paula Germain was super sweet and her customer service was really refreshing after a long day. A great sense of humor helps a lot, and I would come back to this location if I have any further issues. And thank you again, miss, for your professionalism and hospitality. You've made my day, and you're super dope. Cheers. read more

Service was beyond reproach. Ryan the guy who dealt w me went above and beyond to get me going again. They have a great relationship w local rental companies. By the time I was done w paperwork my rental was there outside ready for me. I had a headlight bumper and some body damage repaired. Ryan said if the new headlight didn't match he would buff up the old one to make them look similar. Really! Little things man make the biggest impressions. For most people/business they may not do that but dang. Huge! It's not so much that it was done, it was offered without being asked. Attention to detail!These guys get it. They have a message/text system that takes the worry off of when your car will be complete. Constant updates , status changes, general information regarding my vehicle. When my vehicle was done, i parked my rental got my new the paperwork n keys to my car and i was out. Seamless. Thank yo Ryan and Gerber for a great experience. read more

Gerber and Paul were amazing! They were professional, organized, kept me posted at every step of the process and did excellent work! Thanks Paul and Gerber! read more

In a pretty upsetting situation, I have to say that Milo Johnson was a bright spot. After being rear ended and then the rear-ender being a liar, I was none to happy, but dealing with the staff at Milo Johnson was cake. Paul did my estimate and was very friendly and the women in the office who I spoke with on the telephone or talked to in person were helpful and friendly as well. My vehicle ended up needing a little more work than anticipated, which was fine since I was paying only my deductible and it took under four days to complete. They made sure I knew it was available to pick up and had the paperwork ready to go. The car looked great and very clean (did you guys even wash the inside??) and I felt really confident with the work done and the warranty provided. I would highly recommend them for body work as the prices were what I feel very reasonable and the staff knowledgeable, professional and friendly. The only negative for me is that they are not open on weekends, but I don't work on weekends either, so how can I complain? read more

this shop has gone from bad to worse. its now gerber colision and glass and they brag about the lifetime warrranty on all there work but i could not even get 6 months out of them. blew me off and tyed to charge me again for a fxxk up that is in need of service now. read more

It was a pleasure to take my car for an evaluation of cost to repair a dent. Tommy was exceptional with customer service. He was attentive, and professional. Businesses need professionals like Tommy! read more

Terrible experience. OVER PROMISED, UNDER DELIVERED. They don't even deserve a 1 star. They are fooling you around. My sunglasses got even stolen. read more

Had front end damage on my 2022 Toyota Corolla Hybrid. Gerber had the car out sooner then promised and did an excellent job on the car.

I had a car accident 2 weeks ago, took my car in the next day and I am amazed with the quality they did!!!!! My car looks better than before they kept me updated on how my car was doing. Overall, one of the best repair centers in Escondido as I am extremely happy with their work. read more

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