Shocked, and so disappointed. This is an approved repair center with our insurance provider. We…read moretook our car in, and the $7,000.00 estimate placed our vehicle in a "totaled" status with my insurance. I decided to get another estimate from another repair center....$4,500.00 less! The new repair center was also shocked and said some things...let's just say I will not repeat them here. I cannot recommend Caliber. Be careful. Bad experience.

Very nice ppl up front. They did a good job. Fast and efficient service from ladies up front in…read moreoffice.

My parents are visiting and had a rock hit their windshield. John W. and his supervisor were so…read morehelpful. The crack was smaller than a dollar bill but too deep to repair. They gave excellent, honest, exceptional advice and service that made my mother comfortable. Highly recommend.

My first time coming to this location and the customer service was poor. The guy who took my…read moreinformation was rude and didn't explain anything to me. I was told that I needed to come back to have my windshield replaced. This interaction was terrible. I would not recommend this location.

Unfortunately my car was involved in an accident in Charlotte and we were referred to Caliber…read moreCollision . The repairs were done on time and kept us informed throughout the experience via text. Glen was our point person and he provided detiled updates. They worked directly with our insurance and also the rental car agency. Overall , a great experience .

They did an awesome job on my car and customer service is really phenomenal. Kept me up to date…read morethrough the entire process

The process was smooth and easy. I recommend this shop if you need one. The repairs were done well.read more

Carolina Collision Center did a fantastic job on our 2021 Subaru Ascent that was in the front end…read morecollision. Needed work/replacement of the hood, bumper, headlight, wheel, quarter panel... and double check any impacts to the structure, suspension, etc. They were very responsive, quick with quotes/updates, up front with their process and potential outcomes. They interfaced with the organization that was paying for the damage, even with some mid-job scope increases (due to additional extent of condition that was found after the panels were opened up). Repainted parts were matched perfectly and clear coat was flawless. Special call out for Andrey on top notch communication, responsiveness, and management of stakeholder expectations. Highly recommended and I would definitely take our cars) back to them in the future for any repair/body work!

This was the first shop I went to in order to receive a quote for the repair of a scratch and dent…read morein my car. I was quoted over half of what ALL other shops and my insurance quoted the damage. They told me they were going to replace parts that don't need to be replaced at all, as well as they might even have to total my car. My car is currently valued at over 30k with about 6k worth of damages. Totaling my car is an absolute scam, and although they do have good reviews, there are also lots of reviews saying basically the same thing I'm saying here, but thank GOD I got out before working with them or signing anything. What really drove me away though was the fact that the person who did my "estimate" wasn't even a tech, and was extremely inconsiderate and rude. My car is fairly new so of course I was upset about the damage, and was just looking to get an idea of what a repair would look like. The woman kept reiterating "wow, this is a new car" over and over again after I told her multiple times that I was very upset regarding damage to a new car and nicely explaining that "yes, I understand it is a newer car." It felt as though she was belittling me the entire time, and then quoted me almost 20k worth of damage. When I expressed that I felt that was high, she insisted that if I went anywhere else that I would be making a mistake and accused me of trying to "cheap out" on a repair. She kept trying to tell me that I should go with them because they are "Honda certified" but there are plenty of other Honda certified repair shops that didn't quote me near this much or treat me with such inconsideration. Fortunately or unfortunately, I've had cars repaired before and I'm not naive to the process but this was hands down THE most unprofessional experience I've ever had.

From start to finish, Body Works Plus exceeded my expectations. The customer service was…read moreoutstanding -- friendly, professional, and genuinely caring. I loved the text updates that kept me informed of every stage of the repair process. I never once had to call for an update because they were always one step ahead. Since my insurance covered a rental, they even arranged for Enterprise to pick me up right from the shop, which made everything so convenient. When I got my car back, it looked brand new -- you would never know it had been damaged. The office staff were warm, knowledgeable, and focused on making sure I was completely happy before leaving. They truly deserve 10 out of 10 across the board! One note for anyone planning repairs: depending on the extent of your damage and your insurance company's process, repairs can take around 3-6 weeks. I dropped my car off on September 25 and picked it up Thursday, November 6. While I wasn't expecting to be without my car that long, the quality of the work and service made it absolutely worth the wait. Highly recommend Body Works Plus -- they set the standard for excellent service and craftsmanship!

Had a minor repair, came in and was taken care of so quickly and professionally!! Highly recommend!!read more

I was at the shop when another person who commented on here and said things that was not true. The…read moreowner is very respectful to everyone, gets everything done. People just expect mechanics to drop the car they are working on to work on theirs. Theres a line and people can follow it or not. Its really not that hard to grasp.

I requested a repair quote. The material prices were 2.5x other quotes. Inapplicable material and…read morelabor was included. I have used them before. I don't question the quality of their work. I question their trustworthiness in pricing. I'm going elsewhere. Unfortunate.

Brought my wife's BMW 4 in after it got scuffed in a parking lot. Nate and John could not have…read morebeen more helpful, I got an estimate asap and the work was done on time and budget exactly as wished. Car looks great again.

We were staying in Home2 Suites when I had an issue with the trailer I was towing. So I called…read moreGoodyear on Piper Station and a mechanic walked next door to the hotel. He quickly fixed my problem, a bent mechanisim on the hitch, and wouldn't accept payment. That's the kind of service and consideration we all appreciate!

Did not do what they said, charged more and did not communicate as they said they would…read more Came back the second day and no one was working the desk. Finally came out and could not locate my key. Really disorganized.