This is a follow up review to supplement a previous review…read more 4/3/2012: Had to take my vehicle into Autobody USA - Southside to repair damage from hitting a deer. Previously I had them repair our two vehicles from hail damage. Went here to get an estimate of damage prior to contacting my insurance company, as I knew they would send me here anyway. (My insurance company uses Autobody USA as a preferred repair facility.) Met with Ted Otten, he wrote up an estimate of damage. I was in and out in ten minutes or so. Contacted my insurance provider and was told to make arrangements with Autobody USA - Southside for the repairs appointment. I called Debi and made arrangements to drop my car off the day before. I dropped the vehicle off and ran some errands with my wife. Only a few hours later Debi called me to tell me my vehicle was finished. I could pick it up later when ever it was convenient! We drove back to find my vehicle was indeed ready, plus it had been washed, vacuumed out and waiting for me! How about that for service!!!? Now that does not mean your vehicle will be ready a full day ahead of schedule, but, that is they way they do business! Should it become necessary for me or anyone I know to need auto body repairs. I will be sending them here! You cannot go wrong with Autobody USA - Southside. Ted & Debi will make sure you are taken care of, are familiar with what you need to do, explain everything to you, give you their guarantee of repairs. THANKS TED & DEBI & THE TECHNICIANS THAT WORK ON MY VEHICLE!

Had our car done from an Accident, and a few weeks after getting it back we noticed paint had run…read moreby the doors and the after market window was very noisy. We setup to return it to be fixed, when we got it back a few days later the manager wanted to argue that the paint can happen and that was the best they could do. How about doing it right the first time and not giving us a BS line about what we may or may not know about paint and clearcoat. Such bad customer service to try to make the customer feel stupid instead of realizing that the job wasn't done well and to try to find a way to fix it. This is what is wrong with Customer service and why people get tired of dealing with this crap. I would NEVER again recommend Southside to ANYONE.

Good work, very professional, and fast. I will be back if I need a rock chip fixed or a windshield…read morereplaced. Not just because they take my car insurance. Wow, they really bug you to buy $29 per windshield wiper. that is the only reason I dinged one star the upsells are a bit aggressive in the reminder texts and at the check-in.

If I could rate 0 stars I would. They came to do my windshield because that is who my insurance…read morerequires for covered glass work. The technician who completed my windshield installed my windshield wipers wrong and now it's impossible to drive when it snows or rains due to the 16 inches it doesn't cover on the drivers side. Contacting the repair shop is nearly impossible and when scheduling with safelite the soonest they have to fix their mistake is 14 days later. They want you to wait 14 days for poor work causing a safety issue with your vehicle? I've just switched insurance companies to ensure I never have to deal with safelite again. Anyone forced to use safelite, may the odds be ever in your favor. If you choose safelite, you deserve what you get.

I just purchased a 2019 Volkswagen Atlas on May16, 2026 from a dealership in Nunica, MI after…read moredriving it home back to Kalamazoo I noticed fluid leaking I thought it was from the radiator because the fluid was clear, 10 days later the check engine light came on saying check my oil level during these ten days I started hearing the brakes squeal. On May 21, 2026, I called Master Mechanics because they specialize in Volkswagen and other European vehicles. They couldn't get it in that day I had to wait until May 27, 2026, because they were booked up and Memorial Day was coming on May 26, 2026, that's when the check engine light came on. I paid 39.95 for them to check out my oil leak issue and I paid 39.95 for them to check out why my brakes was squealing when braking. Well, they said my brakes look fine and that the noise was coming come the belt tensioner. After leaving the shop my brakes were still squealing here and there by the time I get almost home the brakes are squealing more. Well, I had to go into the hospital for a procedure on my heart in two days. I said I will deal with this after my procedure and so I did I called them back and was told to bring it in for a recheck, well the mechanic comes to me outside where I was seating saying it's your brake pads and asks me to get in the vehicle with him while drives so I can show him what I hear while driving so off we go, he says to me I wasn't the mechanic who worked on your vehicle the first time I tell him that the other mechanics said the brakes were fine, so he hears what I was telling him about the brakes squeal noise he says yeah it's definitely your brake pads so we get back to the shop he says to me let me check it out some more so we don't have any more misdiagnose- miscommunications so he takes the vehicle out again with another mechanic in the vehicle with him they get back pull it in the garage, finally he brings the vehicle out and park it I walk over to him, so he's saying he wrote some notes and the men at the counter will be with me shortly eventually I get up to the counter and they guy at the counter says we looked back from when you first brought your vehicle in and we couldn't see the brakes! But it looks like the dealership changed the brake pads but used cheaper ones but yeah it's your brakes pad and we need to scuff your rotors, so I'm livid but I can't afford to get upset or stressed because of my heart failure so know he says and yeah you got another leak going on in the housing area around the oil filter, I paid 493.00 for the belt tensioner that had nothing to do with the squealing noise coming from the brakes because I googled this after I started hearing the squealing noise come back, the fact that I was told they couldn't see my brake issue the first time is insane when they specialize in my brand of vehicle!! I want a refund for that belt tensioner, my trust is out the door with this establishment, not to mention I brought my land rover to them back in the summer of 2024 about some issues I was having with it at that time they were informative and said I needed a new engine and they didn't want to put work into it and charge me for anything because the engine was failing already, which I kind of figured that because my timing chain was making a loud noise at the time. This experience was very irritating; they didn't offer any compensation on their lack concerning my brakes and charging me for something that was not the issue. This is not professionalism at all.

Called to have my FRM reprogrammed on my mini cooper. I was told a diagnostic was needed before any…read moreservice could be rendered as well as added labor cost, and unnecessary service that I didn't need or required. scam service

My daughter was sideswiped in a parking lot and needed body repair for her vehicle. I can not say…read moreenough good things about Sara and Brent in helping to get us through the process of an estimate, making a claim, and repairing the damage. My daughter is in med school working a surgical rotation and her shift hours are before and after closing times of Gerber. We live 2 hours from Kalamazoo, so it made things challenging. Sara and Brent went above and beyond to help us. The repair was completed faster than expected and the car looks great. Another added convenience of choosing this shop for your vehicle needs is that there is an Enterprise rental location right across the street, which makes life even easier.

This was the ABSOLUTE WORST experience we have ever had with a body shop. We dropped our Honda CRV…read moreoff to be repaired due to a collision in July. We were informed that when the estimate was done that only part of the car was estimated and they didn't have the parts for the other side to be properly repaired so they were going to have to figure out what to do next and we would hear from them in 24 hours. We waited 48 hours and we never heard from them. When my husband reached out to find out what was going on. He was given the run around and they even went as far as blaming our insurance company who had stayed in constant communication with us about what was going on from their end. At this point we were paying for a rental car which it turns out we didn't need because the car was just sitting in the parking lot. They never called us to say we could come get the car while they figured things out with our insurance company. In the end, our car sat at the body shop for two weeks with no repairs being done to it and very little communication on what the holdup was. The day before our rental was to be returned we were told the proper estimates had finally been submitted to our insurance company and the car was being totaled out!!! Leaving my husband without a car to get back and forth to his job at WMU. We were out $600 for a rental car we didn't actually need and when we went to go clean out the car of the rest of his belongings we were informed his $400 stereo (which he had received as a gift) had mysteriously been stolen which no one seemed to notice this whole time while the vehicle sat on their property and had a surveillance camera pointing at it! We were told Tim Randall from Denooyer would be looking at security tapes to review what had happened and possibly give us a description of who might have stolen it or what had happened. When my husband called a few weeks later to check back after not hearing anything he was given more of a run around and told they reviewed the tapes for the wrong vehicle so he had to go through and check the security tapes again. It is now October and we still haven't heard a word from them about anything even after we filed a police report which was absolutely no help! So my recommendation is TAKE YOUR BUSINESS ELSEWHERE!! They will not communicate with you properly and there is no personal accountability or responsibility for anything that happens on their property! Instead you may end up like us out $1,000, no vehicle, and no communication from anyone that works for this business. If I could give them 0 's I would have. Update: My husband had contact with Kevin in November and there has been no resolution. This whole ordeal took place between July and August of 2023. I truly don't feel like this is a priority for them to resolve because if it was they wouldn't have taken 8 months to do so. It's truly unacceptable to be treated this way or for a business to be unresponsive when it comes to their shady business practices. These people don't care about doing the right thing as a business or making their own mistakes right! This has become quite obvious to us throughout this whole ordeal as we have been told resolving this type of issue takes time. It takes more than 3 months for ownership to take responsibility and reimburse us for what we lost due to their negligence and lack of communication. I stand on what I said TAKE YOUR BUSINESS ELSEWHERE!!!

Absolutely the BEST auto body work. Came in for a dinged bumper on my Wrangler.....they put on a…read morewhole new bumper AND removed and reinstalled my front tow bar....they detailed the entire vehicle and gave her a bath too! So happy with the service!!!!

Once again Shephard has knocked it out of the park. Had some repair work done... Kept me…read moreup-to-date frequently... And it was beautiful when they were finished. Awesome experience with Katie on the phone and Dave and his staff for fixing my JEEP. Looks brand new!!! Thanks again

Called in for an alignment and they got my vehicle in quickly. The work was done right, and they…read moreshared a few recommendations that felt honest and helpful--never pushy. Great experience and value.

Provided an inspection of the vehicle. Seemed a little pricey but I knew my vehicles status prior…read moreto repairs. Paid it as it was my daughter's car and I needed to know everything is good. It's my daughter. Repairs were made in a timely matter/same day. I will follow up with my daughter as to how the vehicle is performing. I know costs of everything has gone up and I haven't paid to have brakes replaced in nearly 10 years but ouch. My bad as I didn't compare other shops prices as the vehicle is a Mazda and not everybody works on these. Waiting room: 8. Counter staff: 10. Pricing: ?. Quality of work: Will find out soon.

I've had both the fortune and misfortune of having to make use of Blanchard's services over the…read moreyears. It's a bummer is having a damaged vehicle but what's great is these folks do an extraordinary job of fixing what's been damaged. The paint work here is done with great skill and blends nicely with original paint work. Parts are OEM and their timeframe is always efficient and dependable. Jake's also a really good guy and does exactly what's required. Hope I don't have reason to come here again but if the need does arise I'll definitely be back!

I had one of the semi truck tire pieces hit my car on I-94, which knocked the front bumper loose…read moreand dislodged two of my parking sensors. Blanchard Bodyshop was able to get an estimate complete in 2 min, an hour after the accident, and the work done the next day. It was also half of the price of the original estimate when I picked it up. No insurance claim needed. Honest, friendly, efficient, quality service. Thanks! My car looked like new again.

Did a great job on the front bumper of my Silverado. Had it done in 30 mins at a great price. Nice,…read morenew building and nice lady at the front desk. Would recommend.

Lisa is great to deal with, 5/5 fair prices, good work and they got in done in a timely manner.read more