Stopped in to get an estimate to repair few scratches on a bumper. Two ladies in the office barely acknowledged me walking in. When I asked if I could get an estimate, I was told that it cannot be done because she is too busy and is in a middle of something, and she has next appointment at 11AM (it is 10:10AM Thursday, not one single other customer around, empty parking lot). Then she says that I have to make an appointment for sometimes next week! You got to be kidding. Customer service at its "best". And she is acting like she was doing me a favor by even talking to me. I went to different body shop which I used few years back located in St Charles. Day and Night experience. Busy place humming with activity. I got an estimate within 15 minutes and planning to set up an appt for doing the repairs soon. If you are looking for even a minimal level of customer service, business where they treat you as a customer, not nuisance, then Gerber Collision in South Elgin is definitely not the place you should even consider. There are many other good, family owned (not franchise or corporate owned) body shops around which will value your business. read more

My experience with Gerber in South Elgin was excellent from start to finish. After being in a somewhat minor but uniquely frustrating car accident with my brand new car where every single person I had to engage with along the way was either incompetent, indifferent, or both, it was a huge relief to come to Gerber for the final leg of the whole ordeal. Selena and Maria were both so friendly and made the entire process really simple- from getting the initial quote to dropping my car off and getting the rental car to keeping me updated on my car's repair status to the final pickup. I really appreciated how communicative Selena was with the twice-weekly updates on the status of my car. I also greatly appreciated how easy the rental car process was. They took care of everything through the rental car company for me, and the rental car company picked me up promptly after I dropped my car off. That whole process was really seamless. Also, most importantly, my car looks as good as new! read more

Horrible customer service at this location. Glad I went somewhere else to do business read more

I cracked into a raccoon damaging my wife's Hyundai Tucson. After reading the Yelp reviews (AFTER I dropped the car off), I was a bit worried. I can honestly say, I had a very good experience at GC&G in South Elgin. I chose this location as it was close to home and a DRP for my insurance carrier. They completed the work on time, had good communication throughout the process, cleaned the outside of the car before it was returned, and they even used paper floor protectors on the inside. In regards to the repair itself, the paint match is spot on, I don't see any over-spray or inconsistencies in the paint or clear coat, looks great! All in all I had a very good experience and I would not hesitate to be a return customer. read more

We brought our truck to this Gerber location after an altercation with with a deer. They did a great job with the repair it was done earlier then expected. When I dropped off the truck I didn't have a ride home so the manager gave me a ride home. After the repair was finished I didn't have a way to pick up my truck because I was driving my spare car, they offered to follow me home and drop off my spare car and drive me back to pick up my truck. We will be using Gerber in the future as well as recommending them too. read more

I wish I could give a negative star rating! I got a quote for 2 separate repairs on the same car. 1 was going to be paid for by the other party's insurance and the 2nd was going to be out of my pocket. I told them on the day of the quote that I can only do the one repair that the other party was paying for and the 2nd will need to be done at another time cause I did not have the money. Finally got around to bringing my SUV in and they ended up fixing both quotes and then tried to claim it ALL on the other parties insurance which prompted the other party's insurance to call me. I talked to the other party's insurance - that did not sound right and by now they were 4 days late for delivery. So I then called this store and asked how much longer. The admin said that they are finished painting and putting back the glass and other parts soon. In shock I said what glass and what paint!?!? I am only have a small plastic part of the bumper repaired, it's plastic and why did you need to pull out the glass that is no where near the bumper?!?! She then handed me the phone to an estimator. He said we repaired the both accidents at the same time. I told him NO!! And repeated myself that I can't pay for the 2nd repair and it is not part of the 1st claim so only fix the 1st claim. He says, "No wonder the insurance gave him a hard time" I said why did you fix the 2nd accident I can not afford to pay $1600 for it and I told you not to do it in the first place!!! He said that it was a long time ago that I got the quote and he forgot and messed up the order. Not my fault they do not have proper documentation in their system. So he worked out a (what he called) fair price and I ended up agreeing to pay it on a credit card cause I still had no money to cover the so called fair price. I bit my tongue and said I will pick up the car when it is ready. Picked up my car on a Saturday and noticed immediately that the paint that they were not supposed to do in the first place did not match the rest of the car and the bumper was misaligned. IMO, it was a hack job. A new estimator said that it was fine the day before during his inspection and asked me what happened?!? I chuckled and said you tell me it sat in your lot and you guys worked on it. He agreed that it was a horrible job and that he used a refurbished bumper and that the paint was two diff tones. He asked if I could leave it immediately and I said no but I can bring it back on Monday. Dropped it off on Monday and they put me into another rental car which I hope they are paying for. 5 days went by and my car was ready now. I picked it up on a Friday and looked at the redo closely... The paint matched and the bumper was 80% aligned so I just took it home cause I did not want to have them try to fix it again. They claimed they used a OEM bumper and that is why the old one did not line up correctly. This was my second visit. Well guess what? There is a third visit. On Sunday I noticed that there was overspray on the complete opposite side of my car where there was no damage!! Can u imagine that? Geez, I went back in that following Monday and he was like "when it rains it pours". I said yep, I have overspray and he did not believe me. I showed him and right away he asked for my keys. He took it to the back and said I will have my guy take care of this right away. Waited about 15mins and the guy came back with my SUV supposedly all done. The estimator looked at it again and saw/felt more overspray. The worker ended up getting liquid clay and some polish rags and did a touch up in that spot again right in the parking lot!! Finally done...not just quite. I see swirl marks and burnt spots where it looks like they used a dirty buffing pad to finish my SUV and the clear coat is not clear looking. I am leaving it alone and bringing it to a detail shop to have them fix it. Horrible as I wanted to use a local place but I went for a so called "name brand" instead. Like my friends say, bigger places worry about quantity not quality. I will never use them again or any other Gerber. read more

Um you should probably pass. Car will be dirty upon pickup. Inside and out. Touch ups that might need to be done on the spot will be done w a paper towel. read more

I had my 2016 Buick Enclave for about 3 months when someone scraped the front driver's side bumper in a parking lot. We took it to Gerber in South Elgin since we had other work on other cars done there. They smoothed out the bumper with heat and filler and repainted it promising me a "Lifetime Guarantee" as long as I owned the car. After about bout 1 1/2 to 2 years I noticed a few spots on the bumper. At first I thought it was bugs. Over time it got very much worse and I realized the paint was chipping. It seemed so obvious it is only chipping where the repairs were done. I took the car in expecting they would repaint the bumper per their "Lifetime Guarantee". Unfortunately the manager didn't even want to look at the car. After a glance he said it was rock chips and there wasn't anything he could do. When I pushed him, he did admit it was strange that the paint was only chipping on the driver's side where the repairs were done, but still wasn't willing to repair the paint. Thank so much Gerber Collision & Glass for the useless "Lifetime Guarantee"! read more

I brought my car here for repairs after a collision, as this was the shop recommended by the other party's insurance (who was paying the full claim). The repair was faster than expected, they were able to arrange a rental car (including pickup from their location and allowing me to leave the car at this location instead of coordinating returning it to the car rental company), and they were in constant communication via email about the status of my repairs. The work on my car was great, and the customer service was friendly and non-condescending (something I've encountered from other shops). I have one other minor repair that my car needs (unrelated to the accident), and I'll definitely be coming back here. I know there are old reviews that were unimpressed with this shop, but as of today, they're aces with me. read more

DO NOT LEAVE YOUR VEHICLE HERE! This has been the worst job and customer service I have ever had in a auto shop or any business. It took them week to take my car in after I called them. Which should of been the first red flag! They took my car in and after a couple days I called to check on my car cause they hadn't bothered to call me and was told by their estimator( wich had the worst customer service. He sounded like he had just woke up and I was bothering him) that it was looking like my car would be ready on a Monday . I called on Tuesday they day after it was suppose to be ready and I was shocked when I was told they had not started working on it cause they thought after the additional damages they found the insurance was gonna total it! Little did they know I had taken it to another shop before I took it there and according to their estimate the card would be fixed for the original estimate by my insurance company. So obviously I was being ripped off. I then talked to the manager( even more rude and lacking customer service) I asked to be explained all the additional charges and why their estimate was soo much more then the other shops estimates and the insurance estimate and she said that I big part of it was because those estimates were done with refurbished parts and the couldn't find any refurbished parts so they would have no other choice then to use premium parts( this is when I knew I was getting scammed and ripped of for sure) I told her I was gonna pull my car out of her lot. She was very upset at this point said I needed to talk to my insurance cause I couldn't do that( she was lying cause I could do that) so I set up the tow for the next day and I met the tow truck driver there and the car was a wreck!! They had already started taking it apart so they just threw all the parts they had taken off in my back seat of my SUV ruining the interior of the car scratching and getting it super dirty with grease stains n dirt. What really got me was that for some reason they decided to remove the whole center console of my car when there was absolutely nothing wrong with the center console and when I turned my car on the sensor for the air bags was going off! This had not been happening and I know because i drove it and of the previous check it had gotten. I was shocked at the manner they treated me as a customer and more shocked in the manner they returned my car. I now have to look into the damages they added to my interior and probably seek some legal help. AVOID yourself the hassle people don't deal with this place! Very disrespectful manager and estimator. I never do this but I had to . I wrote this whole thing mostly to get the attention of the person responding to these bad reviews also. This place now has only 4 reviews and 3 are bad! I think that says alot read more

I'm changing my review to 5 stars - Chuck from Gerber Collision in South Elgin contacted me promptly after posting my review and has offered to do a repair, free of charge, on a pre-existing dent on my car to make up for the previous miscommunication. This is what good customer service is about, would gladly recommend this shop in the future. read more

Brought my Honda CRV in to have the automatic window mechanism replaced for the driver side. I was quoted $350. Upon picking up my car, they said they were able to fix without replacing the part and the cost was only $150. Honda quoted me $450. Would recommend for being honest and doing a good job. I've been driving for 6 months since I picked up the car and had no further problems with the window. read more

I brought my car in to this location after my insurance company recommended it (based on vicinity I assume, cause this place was awful). I was apprehensive from the start cause the estimator immediately started pointing out what he saw as "unrelated damages" on my car in an overbearing tone but I let him continue. Upon completion of his inspection he said that he would not include hood damage in the accident report because he could not explain how it happened (I rear ended someone and the hood was bent back a bit). Anyway, I called my insurance company and the agent agreed the hood damage is understandable; I went to a different repair shop and they said it was consistent with the accident described. Ultimately, the low rating is because the estimator I had to deal with enjoyed a domineering comportment through some misplaced arrogation of perceived power. I will get the hood repaired, just not at this shop. read more