Had an accident with our car. Got rear ended and ended up with $5000 worth of damage. We brought our car to Gerber and they took it immediately to work on it. Spend a couple of weeks getting parts and labor and all that good stuff that goes along with it, but they keep you informed so you know what's going on an estimated date of delivery. Everyone that we counted here has been extremely nice and helpful and I would highly recommend Gerber for any of your repair needs. read more

Gerber Collision & Glass - Damage! - Body Shops Near Me - Valrico, Florida

Hello, let me start by saying if you want your car done right the first time do not bring it to Gerber. They left items that were broken during the accident and left broken. parts of the vehicle were skipped when painted the interior of my car was filthy hand prints, and finger all over the cloth seats and fender glue. filler was used to appear seams closer than they were. screws were left out. Battery was left loose. Parts lined were off more than half inch horrible horrible job. They went as far as saying that that's how the car was made. So if you want your card done right do not bring it to Gerber. They have no idea what they're doing. read more

My car was taken to Valrico,Florida to be repaired after the Hurricaine Milton. A big tree fell on the car. I was told it would take approxiamently 17 days to complete the repair. When it was driven back to my home in Zephyrhills Fl. The repairs werent completed .I called the Shop and give them a list of the things left undone by the Body Shop. Zephyrhills Gerber Collision once again took the Car for more repairs. The Valrico Shop did many things wrong and brought the car to me with dirty interior and repair work left undone. I had to take the car to Gerber Body shop to complete the repair. I will never let Valrico Gerber Collision touch my car again . The technicians there do not know what they are doing.​ read more

The customer service here is horrible. Especially coming from the manager. There are discrepancies with regard to the mileage. And instead of listening, the lady just wants to continue to over talk me. They cannot account for the mileage but can only offer a tank of gas. I should've read the reviews first. They tell the whole story. And No, Jessica I don't need anyone to contact me. Everyone has a boss. read more

I was referred to Gerber through USAA for a minor collision I had with an ottoman on the freeway. I was able to get in and get my quote very quickly (would have been within 24 hours of USAA processing my claim, but my schedule got in the way). Service was completed ahead of schedule and they even gave the exterior a wash for me since the repair prohibits me from going to a car wash for a bit. Very pleased with the work. read more

Great customer service and timely repairs. Would definitely recommend Gerber Collision & Glass. Devon was really great at explaining what was wrong and what needed to be repaired and how long it would take. 10/10 experience. read more

Put my car in the shop for a month and got it back in worst condition. Waited five weeks to get no where, do not trust these people with your car- they will NOT care for it. read more

I brought my car here after being referred by my insurance company. They actually gave me a list of choices to select from for my car repairs, but I am so happy that I chose Gerber Collision on State Road 60. They were such a pleasure to work with and made the whole process a breeze. Their facilities are very nice and the entire staff was helpful and friendly. After setting up the appointment, they kept me informed of the status and my car was finished on no time at all! Not that I ever want to need collision work done again but if I do, I will absolutely go to Gerber Collision and Glass! Highly recommend! read more

Worst experience ever. They had our BMW for TEN WEEKS (3 different trips to their shop). 8 of the 10 weeks was because the original repair was not done correctly. Gerber technicians damaged our vehicle much more than the original slow speed rear-end collision that brought us to them initially. The first repair was done in a reasonable time frame, but we noticed that the rear wiper blade was on upside down. At first, we chuckled about it, until we realized it was the tip of the iceberg. When we tried to open the rear hatch, we heard a horrible crunching sound and the hatch wouldn't open but halfway. It damaged the new hatch and the roof of the car (which was not even damaged in the original accident). They had installed it incorrectly. Obviously, we sent it back to them. They ordered parts, and it was supposed to take them a week to fix it. They promptly put us in a Nissan Sentra that smelled strongly of smoke. We brought in a BMW, but because they were paying for the rental, they gave us a dumpy Sentra as our rental. Thinking it would just be a week, we didn't complain. However, after several weeks, I did complain about the length of the repair time as well as the crappy rental car to the Market Manager, Evan Harris, but all he said is that "he would have to talk to Enterprise about that" - a complete deflection of any responsibility - blame it on the rental car company and no offer to change rental cars. Gerber had our car for EIGHT WEEKS. They promised the car would be ready "next week" at least 5 times, and failed to deliver each time. Each time it was a different excuse related to a part they couldn't seem to locate. I spoke with Evan a few times, when I could get him to return a call, and made it clear that I expected compensation for this extended period of time that they had hijacked our car. In what other line of work can a business just take your personal property and keep it for 2 and a half months because of their faulty work? I asked for compensation for each week after 2 weeks. He said he would talk to his boss and get back to me. He never called or e-mailed me back and has ignored all subsequent attempts to contact him. Clearly, they have no interest in making this right for us and taking responsibility for their shoddy work. So, back to the car... Eventually, the car was ready for us to pick up. In response to my expectation for compensation, they offered us a $100 gift card. That equates to .56 cents per day. What a joke. Nonetheless, we were happy to get the car back. We got it home, and just for fun, I asked my wife to make sure the rear wiper was on right. She turned it on, and of course, it was still on upside down and it scratched paint on the brand new rear hatch. Really? Wow. We opened the back hatch to find that the cargo cover was missing and the cargo area was full of leaves and dusty footprints. So much for it being detailed before they gave it back to us. I called the local branch and Casey, the General Manager said they would have to take the car a THIRD TIME to repaint the damage from the upside down wiper blade. Reluctantly, as you can imagine, we agreed. They got the car back to us in a couple days this time, but the Market Manager, Evan Harris still has not responded to my calls, texts, or e-mails. I guess Gerber thinks it's ok to take someone's personal vehicle when it is their fault and keep it for 8 weeks without compensating us for their shoddy work and long delays without our personal vehicle. Take your car somewhere else!!! Their technical ability is a joke, their sense of urgency and attention to detail are both non-existent. And to top it off, leadership will ignore you if there is a problem - clearly they don't care. A truly horrible experience. read more

BEWARE! When you select your collision company make sure they are already a vendor with the insurance company that's paying the bill. Lesson learned for me. I did not confirm that and since they were not affiliated with the insurance company at fault it took 6 extra days after the car was repaired for me to get my car back. They avoid phone calls and don't return them. Repair work was satisfactory, that's all! read more

Just had a great experience working with Gerber. They were able to get me in, order the parts needed. Had the parts shipped. Received the new hood. Painted it. And installed it all in a few days. Casey (the manager) even managed to work a discount from Nissan to match aftermarket parts. Overall great experience and I'll gladly return if I need more collision work done. read more

Avoid this place! I called and was told I didn't need an apt for an estimate. I went in and of course no one available! I made an apt for the next day. I arrive on time after 30 minutes I told her I had to go. She yells at the guy who was sitting right there at his desk and he helps me right away. Literally he looked at my car for no more than3 minutes and emailed me the quote. While I sat there I heard all sorts of conversations about promised dates not kept and parts delivered by UPS that were missing. I got 3 quotes and this one was right in the middle. I wound up taking to the VW certified body shop as they gave me the best price, $600 less.be sure to check with the body shop certified by your vehicle manufacturer they are not always the most expensive, in my case the least expensive and you know they have to participate in factory training. read more

Our experience with Gerber Collision and Glass couldn't have been better! We made an appointment to bring in our Yukon XL for a repair estimate; we were greeted upon arrival and, within minutes, received what we felt was a very reasonable estimate. We scheduled the repair for a few days later and, at the time, were told it would likely take two days. We left the car one morning and had it back looking like new the very next afternoon. In addition, were kept updated with text messages throughout the process. Both Brandi and Chris were extremely friendly and helpful, making the process as pain-free as possible. In the future, we'll enthusiastically recommend this company, and will never consider taking our automobiles anywhere else. Wonderful service! read more

This is one of the worst repair facilities I've ever done business with! I had to bring my car back 3 times for the same issue! Not only did I have to bring my car back 3 times ,but to really teach me a lesson for not being satisfied with the shitty work they did they decided to steal items out of my car and say "well you should have removed all items from your car if you didn't want then stolen! Sorry sir come again!" Wow! Really??? Really??!! Jimmy Underwood is the manager of this facility and he is unwilling to help his customers. If you use Gerber just learn from my mistakes :1) when they repair your vehicle and it is not to your satisfaction, do not complain! Just take and be happy 2) If you take it back to be done over again ...the right way make sure you remove all items from your car: radio, speakers, sunglasses, expensive wheels and anything else of value because you will get ripped off! Oh and as to cover their ass they are not responsible for lost or stolen items because we can't control our employees from stealing from their customers. read more

Professional and courteous. These guys saved the day when another major glass repair company dropped the ball on me. They came out the next day and were half the price of the other guys. Affordable and friendly service. They guy showed up on time and was done in about 30 minutes. Very pleased with this company and have recommended them to family and friends since. Thank you guys for doing what you do! read more

After having my car for over 4 weeks (with a estimated time of repair for 2 weeks), I had to bring it back 2 additional times for items they missed. on one of those visits, my expensive sunglasses went missing - STOLEN out of my car. I should not have left them in there; however, that does not give anyone the right to steal my personal property. Over the years my family has used this place and been satisfied, but after this experience, we will not return! Terrible!! read more

They did a great job on my car and completed the work as fast as possible! Very professional staff also.

WORST collision place out there!!! Had to bring back my car 4 times. They just couldn't get the job done. After coming back for the 4th time and the job wasn't done right... the manager (Fred) told me it was my fault that they couldn't fix my car. He also told me that if I brought my car back when my lease was due and they said something about the damage he would take care of it then, Which would be 2 years away. Just an AWFUL experience. read more

I have had 3 different cars repaired by them, a total of 5 different repairs, and I will NEVER use them again or recommend them to anyone. They repaired my Explorer that got hit in the rear and pushed into the car in front, so we had front and rear repairs. The front bumper is not level at all, the paint does not match,and when I pointed this out to them, I was told "because the pinstripes are no longer available they painted up to the stripe", so now the paint below the stripe and above the stripe do not match, and they refuse to do any thing about it. My next repair they put a NEW headlight assembly on the pass side, and a reconditioned on the drivers side, now the drivers side has clouded up, I called and asked about this, and was told it is of warranty. Well why use a new light on one side and a recondition on the other side. My last repair was a complete disaster, my truck was hit on the drivers front fender, and front and back doors. I got the truck back only to see the tailgate scratched all the way across it, they looked at the I intake photos, and the scratch was not there when it was dropped off to them. Then they brought it back again, and I took it after another 2 days. Now the problems begin, I had to take it back to repaint the door handles they painted, the paint was peeling off, they reinstalled the old window regulator and motor, and power lock actuator, from a door that was crushed from the accident, I had to take it back to get replaced, next I have had to take it back 3 different times for the left rear door molding falling off. I complained from day 1 about the drivers I side door handle hitting the door panel, they told me they can shave off some of the plastic to stop that, I said no. I later found out after the door lock quit and the panel was taken off, they never reinstalled the screw that holds the handle on, and the plastic that covers the door under the panel had been ripped out and taped back together. I still have a wind noise from the drivers front door, and still waiting to see what is going to happen with the molding that is falling off. There is also a panel at the bottom of the drivers door that is missing clips and is broken, now I have a rear window issue that they tell is not accident related. After stopping there today and explaining the situation, I was told by Fred "if he had of written the estimate he would of totaled it", and he tired of dealing with it. Well fix it right, and won't have to deal with it. Now how safe would you feel if you thought your car may or may not be safe, that is the way I took that statement. On the rear window I had 2 different glass companies look at it and both asked was this in an accident, when I asked why they explained what happened to the glass, it broke the mounting clips which are made into the glass, and it is only broken on the drivers side where it got hit. I forgot to mention that after they replaced the window regulator and Fred brought to me, when I opened the door the window switches where just laying there they never reinstalled them back in the door, they were in the door when it came in. In summary: The quality of their workmanship is below very poor to say the least, their follow up is just as poor, they do not stand behind their work, even tho the warranty states "LIFETIME WARRANTY". Since I got the truck back I have had to take it back no less than 6 times to fix what they did not the first time, and they had it for about 5 weeks to fix it, and not once have the apologized for the problems or for the inconveniences to me read more

I really wanted to give these guys a great review but I honestly can't. Johnathan was amazing throughout the process and I really think that he did his best throughout the whole fiasco. My insurance company told me to bring my car to them (2 year old BMW). Johnathan was really good about giving updates and called me to pick the car up. I get there and the car looked great (had the front bumper, headlight, fog light, left front fender and rim all replaced as well as some paint damage repaired and suspension work. Being that my car was out of commission for a few weeks I was just excited to have the car back. I started to notice a pulsing sound while driving the car. I opened my trunk and find a brand new rim wrapped in its box. I take a closer look at the rim that was supposedly replaced (the wheel took the full force of the accident) and notice that its still sitting on the damaged rim. I had the car towed back in just to be safe and let them know that it was making a weird sound and then picked it up the following day. I also made sure to point out that my cord for my dash cam was removed from the car and I needed it back as I couldn't order a replacement. I had the tech ride along with me just to make sure the sound was gone. It wasn't and the tech agreed that he heard a sound as well. The manager was really apprehensive about taking it back and kept telling me that I didn't understand how the car worked. I left it there again and they keep it for a few more days. Turns out that the suspension was "knocked out" on the opposite side from the force of the accident and they didn't bother to check it. So thats twice that they sent me home driving on a damaged rim and suspension. Bob, the Tampa area manager, reached out to me but I couldn't call him back right away. I tried reaching out to him but was told by Ed that he didn't have any way to contact his own boss. I call BS on that. So they sent my car home with mechanical damage and missing personal items. Still no word on this. I would stay away from this place. I get that everybody makes mistakes but frankly I'm not willing to risk my safety on their mistake. My car still isn't driving correctly and theres not a chance Ill trust them with my vehicle to check it again. read more