German Auto Clinic

(109 reviews)

From making an appointment, the electronic authorization, quick respond and personal contact makes…read moregetting a car serviced an easy, painless and professional Marcia McLean

I don't understand. They have options to ask for quote then they don't provide the quote…read more Ridiculous business not recommended if they can't even manage their yelp business account then they absolutely can't more complicated work like working on a car.

Stress-Free Auto Care

4.6

(350 reviews)

Amazing customer service! Fast and super reliable. Always end up satisfied when bringing my car in,…read moredefinitely recommend !

These guys handled my complicated project very thoroughly…read more I had a Tesla Model Y with an issue that was very difficult to diagnose. The knocking sounds were very quiet, and I honestly did not believe it would be possible to find the problem. But these guys were able to find it, and I am very happy. Thank you very much to them. It took longer than expected, but that is completely understandable for such a complicated diagnostic like mine.

Auto Diagnostics Repair and Services

(65 reviews)

I have a 2019 Lexus ES300, and when I took it to the dealership, they gave me a huge list of…read morerecommended services with a very expensive estimate. I was honestly stressed out and wasn't sure what to do. A friend told me about this shop, so I decided to get a second opinion. That was the best decision I could have made. The staff took their time to go through everything with me and explained each service in a way that actually made sense. They were honest, professional, and never tried to sell me anything I didn't need. They completed the repairs using OEM-quality parts and charged much less than the dealership. The difference in price was unbelievable, and the quality of work was excellent. My Lexus is running great, and I feel much more confident knowing the work was done right. It's rare to find a shop that is both knowledgeable and trustworthy. If you're looking for honest service, fair pricing, and people who genuinely care about their customers, I highly recommend this place.

As a female, let me tell you how rare this is: I found a mechanic shop I actually look forward to…read morevisiting. That's like finding a unicorn that also does oil changes. I brought in a car for a pre-purchase inspection, and the whole team treated me like I was their only customer and I've noticed they treat all their customers the same. They walked me through everything they found in plain English, no scare tactics, no mystery charges, no "well, while we're in there..." upsells. Just honest answers and straight talk. I've met everyone that works there and they're all wonderful. Here's the part that says it all: this shop is a good drive from me, and I've already gone back there for a manufacturer recommended service. Voluntarily and with a smile. I passed probably a dozen other shops on the way, and I didn't even glance at them, not even the one that's literally 3 minutes from my home. To be honest, if I were to move, I would drive up to 2 hours away to see them. When you find people you trust with your car, you don't let a little geography get in the way. I've had many scum bag mechanics try to take me for a fool in the past, NOT this garage though. Love them. Definitely value for money. I wish I could give them 100 stars. Can I leave a tip in the form of a review? Because here it is.

Frank and Paul's Auto Repair

5.0

(208 reviews)

Paul is a very honest businessman. Regarding cars he really…read moreknows his stuff. He kept my Prius running great. 125k without a problem

Paul is one of the most genuinely caring and good-hearted people I've ever met. He will make sure…read moreyou are taken care of no matter what. About a year ago I got quoted $1,400 by Midas to get my axel boots replaced on my Toyota yaris. I called him in desperation-- my parents had brought their cars to him before but I had never brought mine in, but I had heard great things. I left a message and a couple days later he called back and said I could bring in my car early in the morning so he could take a look, no appointment needed despite his crazy busy schedule. He let me know that the issue was not nearly as bad as I had been told and that he could do the job for half of what Midas had quoted me. This was my first experience with him and he has consistently shown how much he truly cares about doing right by people and taking care of their cars honestly and to the best of his ability. I feel like I could trust him with my life. When he retires eventually I will have to go into mourning. If you are not sure whether the wait for an appointment is worth it, ask yourself if you can afford to pay double whatever he will charge you to another mechanic who will not be nearly as thorough as he will be. Recently, when he had to refer me to another shop because I needed a service he doesn't provide, he asked me to still follow up and let him know how it went after the work was done, just out of the pure kindness of his heart. He is a one in a hundred million kind of mechanic.

Diablo Services Auto Repair

(91 reviews)

Honest family run place that saved me thousands of dollars after my car was misdiagnosed by a…read moredealer. Highly recommend this place.

Rare case of people making good work. They know what they are doing and doing it right. Highly…read morerecommend.

Star Mobile Brakes

(136 reviews)

Been using them for years! Another great service from start to finish as always. Ivette is always…read moreprompt with replying and getting me scheduled. Working with me even though I should I probably call instead of messaging through yelp lol. She makes it all seemless for me. Casey is still the man! Brakes and rotors replaced in no time. Communication, professionalism, always on point. Never any issues. Always appreciate you guys, thank you again! Definitely recommend!!!!

They came to our house and did a terrific job repairing the brakes on our Honda CRV. No problems…read moresince the repairs were done. Very happy with their service.

AAMCO Transmissions & Total Car Care

(288 reviews)

Derek is the guy to go to! Very honest man which is something rare in today's world. Will be coming…read morehere for all my transmission needs. As a mom, sometimes we get price gaffled with these types of things especially if we aren't knowledgeable on them! But Derek is very respectful, experienced, and truly knows his stuff. I recommend him to everyone!

Sooo stressful when something up with car! Saw AAMCO did a free "check engine light" diagnostic,…read more and they had great yelp reviews. Glad I went. Derek, the owner, did the diagnostic right then so I could get to work and not stress all day. Gave me the okay to drive; I'll take my car back in soon for a thorough check up and tune-up. I will use AAMCO for my upkeep because Derek seems very legit, it's local, and I want to stay on top of things and maintain my car for the long haul. Nice to go somewhere where the owner is on-site. Felt like the good old days.

M Service

4.1

(113 reviews)

M Service is great -- they do what needs to be done with an honest assessment and no pressure to do…read moreany unnecessary work -- very competent and a pleasure to interact with. We appreciate the ability to drop off early and pick up at the end of the day -- they make the whole process very convenient. Thanks guys!

Thorough and honest service. Highest quality. Was recommended MService by a trusted friend and am…read morevery greatful

Top Shop Auto

4.7

(119 reviews)

This is my go to shop. They have, and continue to take care of my 1972 Datsun 240Z. It's hard to…read morefind good mechanics who know vintage cars, and top shop has master mechanics. As usual, I was kept totally in the loop, and repairs were discussed ahead of time. And the costs were reasonable for the expertise and time spent. Top Shop provides quality service, and the staff are very kind and easy to talk to.

I recently brought my 2003 Ford Focus into Top Shop Auto for what should have been a very…read morestraightforward issue. They charged $280 just to diagnose it, and even then, they weren't able to actually fix the problem because they said they couldn't find the part. For a car as basic and common as a Ford Focus, that didn't sit right with me. What was more disappointing was the overall experience. The communication wasn't helpful, and the attitude felt dismissive rather than solution-oriented. If you're going to charge that much for diagnosis, I would expect clearer answers or at least some guidance on next steps. It also felt like their focus has shifted since moving locations. There seemed to be a lot of attention on vintage and specialty vehicles, and less interest in helping someone with a standard daily driver. At this point, I'm getting a second opinion because I don't feel confident in the diagnosis or the value of the service provided.

Kaiser Auto Care

2.2

(40 reviews)

They always do a great job working on my car. Always go here for oil changes. Very good price for…read moresynthetic oil changes.

Fixed in the same day. Friendly and informative staff that accommodate my schedule and needs.read more

Auto Diagnostics Repair and Services

(65 reviews)

I have a 2019 Lexus ES300, and when I took it to the dealership, they gave me a huge list of…read morerecommended services with a very expensive estimate. I was honestly stressed out and wasn't sure what to do. A friend told me about this shop, so I decided to get a second opinion. That was the best decision I could have made. The staff took their time to go through everything with me and explained each service in a way that actually made sense. They were honest, professional, and never tried to sell me anything I didn't need. They completed the repairs using OEM-quality parts and charged much less than the dealership. The difference in price was unbelievable, and the quality of work was excellent. My Lexus is running great, and I feel much more confident knowing the work was done right. It's rare to find a shop that is both knowledgeable and trustworthy. If you're looking for honest service, fair pricing, and people who genuinely care about their customers, I highly recommend this place.

As a female, let me tell you how rare this is: I found a mechanic shop I actually look forward to…read morevisiting. That's like finding a unicorn that also does oil changes. I brought in a car for a pre-purchase inspection, and the whole team treated me like I was their only customer and I've noticed they treat all their customers the same. They walked me through everything they found in plain English, no scare tactics, no mystery charges, no "well, while we're in there..." upsells. Just honest answers and straight talk. I've met everyone that works there and they're all wonderful. Here's the part that says it all: this shop is a good drive from me, and I've already gone back there for a manufacturer recommended service. Voluntarily and with a smile. I passed probably a dozen other shops on the way, and I didn't even glance at them, not even the one that's literally 3 minutes from my home. To be honest, if I were to move, I would drive up to 2 hours away to see them. When you find people you trust with your car, you don't let a little geography get in the way. I've had many scum bag mechanics try to take me for a fool in the past, NOT this garage though. Love them. Definitely value for money. I wish I could give them 100 stars. Can I leave a tip in the form of a review? Because here it is.

Walnut Creek Smog

(575 reviews)

Excellent, fast, and friendly service! Called on a Tuesday around 12:40pm to book a same day…read moreappointment for a Smog check and was able to get one. I needed to get a Smog certification to get my car registration renewed, and Walnut Creek Smog made the process easy! Check in was quick, and the Smog check was completed in 15 minutes as promised. I've been here twice now, and I'll definitely be back in the future!

This is a hidden gem! I tried to get a smog done at another local shop and when they couldn't take…read moremy car for the second time I jumped on Yelp to find someone who could get my car. My first call was to Walnut Creek Smog and they told me they needed to calibrate the machine and to come in an hour. I showed up and was greeted and they quickly got to work. They smogged my car quickly and were priced fairly. The employee who helped me was super friendly. They just won us over as new customers!

Star Mobile Brakes

See more unrecommended reviews

(136 reviews)

Been using them for years! Another great service from start to finish as always. Ivette is always…read moreprompt with replying and getting me scheduled. Working with me even though I should I probably call instead of messaging through yelp lol. She makes it all seemless for me. Casey is still the man! Brakes and rotors replaced in no time. Communication, professionalism, always on point. Never any issues. Always appreciate you guys, thank you again! Definitely recommend!!!!

They came to our house and did a terrific job repairing the brakes on our Honda CRV. No problems…read moresince the repairs were done. Very happy with their service.

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42 reviews that are not currently recommended

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jay m.

0

2

0

13 years ago

After years of taking my VW to a dealer for repair I learned (yes I'm slow) that they're very good at billing but not all that great in repairing. Thousands of dollars hadn't really fixed a problem and numerous visits hadn't put me into any sort of personal recognition like, hey sorry to see you again ha ha, what can we do for you. So we went in search of better service, reliable care. We wanted to find someone we could trust. We found that in Jose and German Auto Clinic in Walnut Creek. We explained our problem. Jose and his team of techs diagnosed the problem and went on to say, for safety reasons, he would be concerned about these other matters also. Not only was his diagnostic less expensive but it was thorough and into areas that we didn't suspect. He returned with a line item prognosis and cost. We couldn't afford the entire repair so he came up with what we needed to do to keep the car running safely until we could complete it all. Jose and Yolanda kept kept us informed during the entire diagnostic and repair process. Not once was there a "I'll tell him you called." The car was ready on time, on cost. And frankly, it runs better than ever. We now have a car that we know is repaired, safe and will run until we can afford some more repairs; just as importantly, we know we have Jose and his company that knows our car. Jose advised us very honestly, compassionately on how to drive and keep the car going in its old age. So now we have a running car, a safe car and something very rare in the world of consumer economics and modern day life: a car service, A PERSON, we can trust. Trust. What an amazing concept. You'll find it in and from Jose and German Auto Clinic. read more

Navin A.

93

10

29

10 years ago

My 2006 Mini Cooper S, convertible with 23k miles was serviced here. I had not driven it in about 18 months due to me being out of the country. When I called them over the phone and explained that I had not driven the car in a while and needed service, I was given estimate of $200 - $300 dollars over the phone for the service. When I brought the car in and left it there, the estimate rose to over $1100. I was explained that several things needed repaired. After much hesitation, I had it serviced anyways as Jose assured me his work is guaranteed for one year. When I returned to pick up my car a few days later, the first thing I noticed is that my wheel had been damaged to it being hit against a curb. I know 100% that all 4 wheels were in perfect shape because I had them reconditioned before I left the country. Jose denied that he did not damage the wheel so it became a case of "he said, she said" I left the place not happy, especially after forking over more than $1100 and with a damaged wheel. I drove my car to LA a few days later and the "Service Engine Light" came on as well as the tire failure light. I called Jose and his one year guarantee which he promised is not valid because now he says it is only valid for the work he has done. To me, this doe not make sense. Why did I pay over $1100 if the "check engine" light is on after a few days. He said I will have to pay $160 to have it checked out. I made a big mistake taking my car German Auto Clinic. Never again! I have made an appointment with Concord Mini Dealer and Service where I know I will not have issues such as this. read more

Cesar A.

33

7

1

10 years ago

German Auto Clinic made my day! I had an exceptional experience with their service, from beginning to end. I made the mistake of trusting my BMW X3 to an independent/mobile mechanic to perform what we considered to be a relatively "simple" part replacement (like a plug-and-play type of thing), also because it was cheaper. However, my car started making a rattling noise after the procedure. I got in touch with the same mechanic and he simply suggested the possibility of a different type of problem. Well, you know what they say, "you get what you pay for." I took my car to German Auto Clinic around 2:00 PM, my goal was to get an appointment and hopefully an idea of how much it would cost me to try to get the problem fixed. Jose was extremely friendly and truly concerned about what was happening with the car. It was like a puzzle to him, and I could tell he was trying to figure out an honest, effective, and appropriate way of solving the issue. I was very lucky because I was able to just leave my car with him for the rest of the day. When I came back, he provided me with a detailed explanation of what the problem was and how he was able to solve it. He even went the extra mile by checking a few other things that he considered were extremely important. The price was just phenomenal, definitely worth every single dime. You can tell that they really enjoy and love their work. I will bring my X3 and the rest of my future cars to German Auto Clinic, they definitely provide an exceptional service. read more

Glena K.

0

2

0

5 years ago

Jose is lucky that I am not filing a claim with the Better Business Bureau against him. He serviced both of my German cars, (Volkswagens.) Both times he said there was a lot of other work that needed to be done. When he worked on my Passat he wanted to do a lot of engine work, leaky gaskets, spark plugs, etc. Since this was well over a thousand dollars I got a 2nd opinion. The mechanic, (at a VW dealer,) took a look at my car and did a safety inspection and looked specifically at what Jose kept telling me needed to be done. Well, NOTHING, AT ALL, was wrong with my car and they even took pictures to prove it. This crooked mechanic, Jose, just wanted to take advantage of me, as he had already done, and make a lot of money for work that is not needed. The only reason I did not file a claim with BBB is that it would cause a lot of extra work for the service manager at this dealer and they are a good friend of ours. Run, don't walk, away from this horrible dishonest "mechanic." Don't be fooled by his "low-key" attitude towards repairs. read more

Taylor G.

36

1

0

13 years ago

I have been using yelp for years but never signed up to review anything myself. After my experience with German Auto Clinic I felt so compelled, so I am no longer just a lurker... I was in Concord looking at a used car and I wanted to get a pre-purchase inspection. I found German Auto Clinic because they were on the AAA approved list, so I called and told them I was coming from Sacramento to look at a car and wanted them to inspect it. They were so accomodating to my schedule and the fact that I was coming from out of town. Jose is a straight shooter and really knows his stuff. I wish he was in Sacramento so he could work on my car all the time! I cant say enough about how pleased I was with the whole experience, plus today I received a handwritten note thanking me for my business. That is class. I knew Jose was going to be a good guy when I saw his pristine bmw 2002tii in the garage! I give German Auto Clinic my highest recommendation. read more

Mark F.

0

1

0

13 years ago

As you can see from the other review, German Auto Clinic is 5 star in all categores. Locally owned family business, Jose and Yolanda are extremely nice, friendly, thoughful people. They are totally honest, charge very fair prices, and perform the highest quality work anybody could hope for. I have been taking my beloved 1989 535i with manual transmission to them for 15 years. It now has over 350,000 miles on it and is still an absolute JOY to drive. I believe it would have died years ago without tender loving honest affordable care from Jose and his fabulous technicians, John and Dustin. They do great work on non-German cars too. My 1992 Volvo, 2001 Lexus and 2007 Toyota are all taken to German Auto Clinic for service and repairs. I could go on and on. These are wonderful people. Give them a try no matter what brand of auto you drive. You won't be sorry! Mark F. read more

Phyllis R.

3

1

0

15 years ago

GACI was recommended by another mechanic. I'm so grateful for the referral. While car repairs are never fun, Jose, Yolanda, and their crew made the experience one that was as painless as possible. The kind, caring, generous spirit in which they worked with me and my ailing car was more than words could convey. Jose was concerned and went above and beyond in lending me his little orange pick up until my car was ready. He made sure it was safe and didn't give up even when it didn't look too good. Honesty goes a long way with anyone I work with and Jose is that and more. While I would like to say I can't wait to go back again, well, I wouldn't mind visiting to chat, but........ Thank you again!! Phyllis R read more

Doug S.

0

4

0

14 years ago

Our PT Cruiser with 100,000+ miles had suspension and motor mount cracks that were diagnosed by German Auto Clinic during a safety check. I did my research and some competitive bids for the work to repair the problems. I found quotes less expensive and much more expensive but was impressed with German Auto Clinics openness in explaining the work and their use of quality parts. I had them do the repairs, service the brakes, transmission and an oil change. I'm very pleased with the work and the fact that I was shown the damaged parts that were replaced. I highly recommend the German Auto Clinic to do quality work with quality parts. read more

James S.

348

18

1

13 years ago

My wife has been taking her Volkswagens to Jose for years and has been singing his praises. When my Nissan Frontier developed problems with the power steering and A/C, I decided to give Jose a call myself. I cannot say enough about the work and the customer service. He provided me a detailed estimate of the work, preformed the work flawlessly and then charged me exactly what he had estimated the cost to be. Jose even went as far as to pick me up when I could not get to the shop to pick up my truck! I am a new convert to Jose and German Auto Clinic. I will be taking all of my auto repair business there. read more

Quinn B.

106

1

0

10 years ago

Very happy and impressed with Jose at German Auto Clinic. He was referred to us as an expert on older VW Vans. Our 87 VW Vanagon had an issue with the gas line so we called Jose. He was immediately concerned at was I was describing so he squeezed us in shortly after our call. In about an hour and a half he had diagnosed the problem (which lucky for us was a small fix - replacement of two hoses) fixed it and called us for pick up. The problem was resolved quickly, easily and in my opinion at a very reasonable price. I even got some chocolate from Yolanda before leaving the shop! read more

B P.

0

1

0

14 years ago

I just had the best auto experience ever. My Audi A4 just came off warranty and I brought it to Jose for a basic oil service. I also noticed the car was burning old, about a quart every 1000 miles. Jose went above and beyond the call of duty. He called the local dealer and convinced their service manger to fix the oil issues for no charge, also there was a minor recall on the cam shaft which was fixed was as well. This saved me about $2000. Very happy A4 owner Brian P Alamo read more

David G.

0

2

0

15 years ago

Took my older Mercedes to German Auto Clinic for a transmission overhaul. Jose performed the work really well for a reasonable price in a short amount of time. Jose really knows his stuff. Car now runs great and shifts really smooth. Also gave me a list of other items the car needs and let me know what was critical and what isn't. Also made sure I was using the best fluids available. I thoroughly recommend this place and will be taking my car there for all future work. read more

VICTOR H.

0

1

0

17 years ago

i recomend this shop they really take good care of your car ,they are honest people and always explain you diferent options to take care of your car . they always go the extra mile taking care or advicing you if you need something else without charge . they complete the work on the time they promise you and there prices are very fair compare with other shops around the area if you are new in the are this is the place you could trust to leave your baby there. read more

Loren P.

1

2

0

4 years ago

The German Auto Clinic was great in getting my '97 Jaguar XK8 in for service. Jose was very thorough in finding the problem. He also looked over the car generally and found other issues that needed to be addressed. He and his wife Yolanda were very good about keeping me informed of the progress and needed service. They were even great about finding issues that were not addressed by my previous mechanic. read more

Danielle D.

0

1

0

4 years ago

I couldn't find anyone to do a Service B on our Sprinter Van and I really didn't want to have to drive all the way to Pleasanton or Fairfield. Jose offered to service it and then some. A great family owned shop, that we felt were very honest. We appreciated all the advice and input on how to keep our Sprinter out of the shop and on the road. If you have a Sprinter I recommend you check them out! read more

Dianne L.

0

1

0

5 years ago

Jose and Yolanda at German Auto Clinic always go above and beyond when servicing our car and never has mislead us on any repairs our any suggestions on maintaining our car. Anyone who I've talked to are always friendly and courteous and willing to help answer questions. They will always have my business since they have my best interest at heart. Thank you Jose and the German Auto Clinic Team. read more

Scott M.

0

3

1

14 years ago

This mechanic was very helpful and seemed more interested in making sure I was satisfied with my service so that he would in turn receive more business in the future, rather than trying to overcharge me or find other "problems". The experience was simpler and faster than the Audi dealer service sharks I'm used to dealing with. I will be taking my A4 back to Jose when it breaks another part. read more

Thad P.

2

14

4

2 years ago

First saw Jose to service my 2013 Mercedes. I needed the service to sell the car and get a Tesla. When I picked it up, Jose told me I couldn't sell my car there was absolutely nothing wrong with it! I still have my car thanks to Jose and it's still in perfect condition. So thankful I was referred to German Auto. Yolanda and Jose are the best. read more

Richard L.

0

3

0

17 years ago

I have been bringing all of my family vehicles (all Toyotas) to German Auto Clinic for service and repair for several years. The proprietor, Jose Laura, is a skilled and honest man, and I know I can trust his advice and workmanship. He always lets me know what all of my options are with regard to the care and maintenance of my vehicles. Rich Logan read more

C B.

0

2

0

15 years ago

Jose & Yolanda & the crew are the absolute best! Twice I have been stuck in Walnut Creek and they took the time to fix my older Mercedes with a minimum of fuss and absolutely the fairest price I've ever gotten from ANY mechanic! The shop is clean, well-stocked and Jose & his crew go out of their way to fix things right! They ROCK!!!!! read more

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M Service is great -- they do what needs to be done with an honest assessment and no pressure to do…read moreany unnecessary work -- very competent and a pleasure to interact with. We appreciate the ability to drop off early and pick up at the end of the day -- they make the whole process very convenient. Thanks guys!

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Diablo Services Auto Repair

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Honest family run place that saved me thousands of dollars after my car was misdiagnosed by a…read moredealer. Highly recommend this place.

Rare case of people making good work. They know what they are doing and doing it right. Highly…read morerecommend.

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Yes, trustworthy and high quality repair shop. Highly communicative. In particular, I think it's…read moreimportant to note that they truly are experts in German car repair. There's no question about it. My 11 year old car drives like it's brand new. Quite amazing.

Walnut Creek Autopros

(96 reviews)

I took my 2003 Toyota Tacoma in for service because my check engine light wouldn't turn off. I had…read morerecently replaced the battery, but after only two weeks and less than 100 miles, the light was still on. Jeremiah and his team diagnosed the issue, cleared the codes, and let me know that my water pump was on its last legs. They advised me to closely monitor my temperature gauge and strongly consider replacing it sooner rather than later. The check engine light stayed off until I was just 10 miles away from my smog testing appointment. Rather than miss the appointment, I went in and explained that I likely wouldn't pass. I called Walnut Creek Auto Pros, scheduled an appointment to replace the water pump, and asked them to check the EVAP codes as well. After the repairs were completed, I returned to the smog station and passed without issue. Even though they're 35 miles from my home, Walnut Creek Auto Pros is the only shop I trust to work on my truck.

My family has been bringing our cars to Jeremiah for several years now, and we wouldn't go anywhere…read moreelse. If you're looking for an honest mechanic that genuinely cares about the safety of you and your family in your vehicles, look no further than WC Autopros. Everything he does is well-explained, and he lets you know if something is an immediate need or can be delayed a season or later. He will never push an unnecessary repair or replacement. He's also helped my family enormously with sage advice on cars in general, he is very knowledgeable of the industry. How lucky we are here in the Diablo area to have such a trustworthy shop and a friendly, dependable person running it.

European Auto Repair

(57 reviews)

I recently moved to the area and prefer to use indys for most of the work on my cars that are out…read moreof warranty. Carlos and his mechanics have done great work on my 535dX, Z3M, and 911. Everything has been done right the first time. Carlos also did extra research trying to diagnose an electrical issue on the Z3M, only to conclude the dealer had to do it. I appreciated his extra effort.

All work was performed as requested; always with the great care and quality of workmanship. This is…read morea shop you can trust; I've been having our cars serviced there for over 15 years!

Diablo Auto Specialists

(188 reviews)

I'd been going to Diablo Auto Specialists the past couple years and had really good experiences…read morewhen Jon was running things. We had 4 cars we took there and always had confidence in the work. Jon's gone and I'm stunned with the change in service now. They don't offer an online list out of items inspected including pictures showing what they've found, and recommendations for work needing to be done. They don't text you with an estimate. They don't call if you need something replaced; you find out only after you show up. The customer service is gone. But it's worse than that. But what really shocked me up was opening up the hood of my car to add some washer fluid only to notice the air filter housing was still unclipped, which seemed negligent. But opening the housing I discovered the air filter was missing entirely! They serviced my car 5000 miles ago and my car didn't have an air filter put in. I was just planning on taking it in for service but it won't be with them now. I'm livid! I'm done with Diablo Auto Specialists, or Autoworx or whatever name change is going on there. I would never go back and would highly discourage anyone else from going there.

Love Diablo Auto Specialists. They take great care of us and our cars. We have older cars that are…read morein great condition because of them. John always explains everything and is really honest about what absolutely has to be done and what can wait. Also really appreciate that we don't have to hound them about when the cars will be ready. They always keep us in the loop on what's going on. Prices are reasonable and we know that they get it done every time so we save money not chasing a problem. Very very highly recommend Diablo Auto Specialists!

Top Shop Auto

4.7

(119 reviews)

This is my go to shop. They have, and continue to take care of my 1972 Datsun 240Z. It's hard to…read morefind good mechanics who know vintage cars, and top shop has master mechanics. As usual, I was kept totally in the loop, and repairs were discussed ahead of time. And the costs were reasonable for the expertise and time spent. Top Shop provides quality service, and the staff are very kind and easy to talk to.

I recently brought my 2003 Ford Focus into Top Shop Auto for what should have been a very…read morestraightforward issue. They charged $280 just to diagnose it, and even then, they weren't able to actually fix the problem because they said they couldn't find the part. For a car as basic and common as a Ford Focus, that didn't sit right with me. What was more disappointing was the overall experience. The communication wasn't helpful, and the attitude felt dismissive rather than solution-oriented. If you're going to charge that much for diagnosis, I would expect clearer answers or at least some guidance on next steps. It also felt like their focus has shifted since moving locations. There seemed to be a lot of attention on vintage and specialty vehicles, and less interest in helping someone with a standard daily driver. At this point, I'm getting a second opinion because I don't feel confident in the diagnosis or the value of the service provided.

A-1 Brake and Tire