Stopped by twice to get my check engine light read. The first time the engine light was not on when…read morethey checked out my car so it was no charge to me! They got me back in when the light was permanently on and had to change my spark plugs. I know nothing about cars but in no way did I feel taken advantage of. I felt that it was a reasonable price for the work they had to do. Throughout my time there the communication and service was exceptional. I will absolutely be back for any of my car needs

Ledt my car on blocks and ran the engine quite a long time. Shady guy at the desk. Never again.read more

Prices seem to have escalated recently, but when they…read moretrouble shoot and fix your auto they do excellent work. Using them for over 20 years.

What a great facility to have your auto work done. I hade major engine work completed by Import…read moreAuto with zero complaints. It was a tough job and they did what they quoted me with no surprises. You have a new satisified customer!

It is always a pleasure to do business with the folks at this location, the owner is right there…read moremost of the time making decisions and keeping your wait time to a minimum. They are very organized and very fair in their pricing. I asked six other local shops for quotes for the work I needed, and these folks easily saved me almost $200 compared to their next closest competitor. With no sacrifice in quality, why would you go somewhere else? Their waiting room is a little cramped, so I do recommend that you consider having a rideshare or friend available to take you elsewhere while the work is being done, or use their nighttime key drop service which is simple and convenient. They don't do oil changes, and I applaud them for not wasting their time when there are so many other locations that do it simply and inexpensively; this way they can have their mechanics focus on fundamental repair like brakes, exhaust, and other types of suspension or drivetrain work. One thing that should impress you is that the owner has a plaque on the wall in the waiting room with his photo and his personal cell phone number listed; he truly cares about your satisfaction because he understands the best advertising he will ever have is your recommendation. That is to be applauded when so many corporate repair shops are so poorly managed, or managed only to extract the absolute most money out of the consumer.

I Came there with a wired up muffler. I Never looked under to double check after they fixed it…read more Two weeks later, I noticed the muffler was still wired up the way it was when I brought in originally. When I took the vehicle back to confront ..they told me they fixed a completely different area of the muffler system and accused me of wiring the muffler up since it had originally been fixed two weeks previously, which is total fabrication. They never fix the original problem and accused me of fabricating a new problem when they never fix the original problem.

Most honest mechanic I've ever been to. Rick has a life long customer with me. I bought a used car…read moreand within days it started having issues. It needed a rear differential and Rick called me back and advised it was going to cost me more to fix it than the car was worth. Any other mechanic would have done the work and take the money. Great service, prompt and HONEST.

Great service! Awesome customer focus! Fair pricing! This local business has been around since the…read moreeighties! They do excellent work and don't waste time getting your vehicle serviced and back on the road quickly.

If you need muffler or exhaust work, I HIGHLY recommend Ritzman Muffler on Cleveland Massillon Rd…read more The owner is extremely nice, honest, and helpful. He took the time to evaluate my car AND show me what needed to be done. He went above and beyond to help me find the parts I needed. I needed gaskets for my exhaust. I left the shop after the diagnostic in search of the parts. Took the parts back the same day and my car was on the rack within 30 mins. The repair took about another 30 mins. Pricing? REASONABLE and AFFORDABLE! I had to ask him twice for the price bc I couldn't believe it. Car came off the rack acting brand new. They have earned a lifetime customer. Word of mouth is so important, and I have nothing but positive things to say about my experience. Check them out!

Dealer wanted to replace muffler and tailpipe for nearly $1,500. Ritzman cut the rusted coupler,…read morewelded a new sleeve for $60!!

Do not use was recommended by someone. So I took my highlander there heat going in and out…read moreexplained everything to him 4 hours latter he tells me the part is only dealer can't buy it anywhere else part 1350 plus Labour 285 I said no way for a cooling and heating panel I told him I'll call toyota cooperate office got there to pick up car now he locate remanafatutre part at 250 so he was going to take my 1350 if he thought I was stupid dont take your car there he's a rip off mechanic especially if your a female don't do it run Took it down the street to auto shop called high mileage on pearl fix it 122.26 cent this guy is honest and reliable he also repair my air one time 66 dollars but this place at 2155 pearl road Brunswick run Neil the mechanic is a crook run for your wallet

I looooove this place Neil is a great mechanic, Very honest. The prices are unbeatable and no…read moreunexpected repairs. I live in Cleveland and drive out here to get my car repaired.

I am an elder woman passing through Ohio on the rode trip of a lifetime....and I lost my A/C. Going…read moreall the way to California and back to Maine without would make this trip very difficult. Using google, I saw their ad and called. They were FANTASTIC! From the front desk and Ron, to the expertise and swift assistance from Ryan Zehner, we had our car back in less than 24hours completely fixed at a very reasonable price. HIGHLY RECOMMENDED by this Toyota owner!

Found this place years ago when the dealer took my car here. They have excellent mechanics here…read more zehner's cost far less than the dealerships and their work is excellent.

They are very professional and the most reasonable price i have ever found. They get the job done…read moreright would be going back and would recommend them to all my friends and family.

Stay away if money and safety is important to you. I took my car in, *requesting a quote on a…read moresubframe replacement* since mine was in pretty bad shape due to rust. They took a look at my car and offered the idea of repairing my subframe for a bit cheaper than replacing. They told that they've fixed worse, so I trusted their expert opinion and paid more than $500 to get my subframe fixed up. A few months later, I have a broken sway bar link, which broke off the supposedly fixed subframe that was actually rotted. I had to pay another shop to replace my subframe (which I originally went to JNL Auto for). Car has been driving great ever since, thanks to the other mechanic who apparently knows the difference between rust and rotted metal. Letting me drive around on that subframe could've killed me. Please be careful with these guys.