I booked 5 day passes for my family through ResortPass and spent over $350 including parking. My…read morefamily was visiting from another country, and this was their last day before flying home. We specifically planned our day around visiting the water park and arrived around 1 PM expecting to stay until closing. Unfortunately, the park was closed around 4 PM due to approaching weather. While I completely understand that safety comes first, what disappointed me was how ResortPass handled the situation afterward. Despite the fact that we lost most of the experience we paid for and had no opportunity to return because my family had already left the country, ResortPass only offered a 50% refund. They based their calculation on the park's total operating hours rather than the actual circumstances of our visit. Parking costs were not addressed, and the fact that future tickets would be useless to us seemed to be ignored. After further discussions, the only additional compensation offered was a 20% discount on a future ResortPass booking, which provides little value considering the situation. Customer service was polite, but the final resolution felt disappointing and did not reflect the unique circumstances of our visit. I expected a company that values customer experience to handle this situation more fairly. Would not book through ResortPass / Paradise Springs again based on how this issue was resolved.

Why 4 stars? Because it's a nice in-between option if you don't want to go into full Great Wolf…read moreLodge mode. --- --- --- We were heading up to DFW to pick up a puppy and wanted to give our 6 year old son something a little fun to do for coming along the 7-ish hour round trip ride with us. He loves waterparks more than anything in life, but we've already been to Great Wolf Lodge on multiple occasions, and we preferred to book with Bonvoy points over shelling out the cash for GWL. Plus, we didn't have a ton of waterpark time on the schedule - win, win, win. One thing that was frustrating is that there was zero record anywhere on the internet of the height requirement for the slides here. Well, internet, I'm here to save you with the answers. We have a son that was 43" as of this visit, and he would be crushed to get his hopes up about doing these slides, only to find out that he's not allowed to. There's one big water "castle" with 3 slides. Those requirements are 42". We actually came here a couple of years ago and he definitely did those slides then, and he was most certainly not 42" then. So I'm not sure if they just changed these or they just weren't enforcing the rules in 2023, but they definitely were measuring him on this visit. Then there's one bigger water slide that's stand alone. The requirements are that you have to be 48" to ride freely, but 42-47" is ok with a life jacket. And then the same restrictions apply to the zip line where you can jump in the water after hanging from several feet above the water. The annoying thing about this was that we were there early in the morning and were the only ones doing it. Yet the lifeguard literally measured my son each time he walked up, despite the fact that he was literally doing it over and over again with no one else around. Make it make sense. Overall, this is not the most amazing waterpark you'll find. But when you book with points, all you have to pay is the resort fee and for parking. It's pretty good bang for your buck when you think about it in those terms.

Huge fans of The Lagoon! Highly recommend getting a season pass which gives you access to members…read moreonly swim time. It does get crowded, but the staff are always friendly & helpful. They also work hard to keep the area clean! Our kids absolutely love the slide & lazy river.

The Lagoon just opened this Summer of 2023 and I'm happy to say the experience here made my summer…read morecomplete! I have been at the pool the last 3 weekends (4 Xs total) this Summer and it is truly 5 stars! The check in is super easy. I paid $5 each time (a discount for C.Hill) residents as well as your guest. They do take cash or card which is convenient. The line is never long, really non existent most of the time. Parking is a breeze especially if you get there for open swim which begins at 12 noon. The majority of the lounge chairs are shaded and you don't have to worry about anyone taking/moving your belongings as you enjoy the water. The lazy river is extremely clean and well kept and the floaties are in abundance and FREE! Everyone is respectful in the pool! At any given time there can be newborn babies to the seniors and every age in between so being courteous is just as important as having fun! The music is great too! They play EVERYTHING including Spanish songs on Cedar Hill Tunes. There is one lazy river, one slide which is so much fun and never a long line, as well as a larger pool that is wheelchair assessable too. It was in this pool that my BF taught me to swim this Summer so the Cedar Hill Lagoon will forever be memorable to me! They also have about 7 cabanas that you can rent out for your private event. The bathrooms have great air flow and are pretty well kept with no trash on the ground an I definitely appreciated the cleanliness. They also have showers too. The lifeguards are also professional and they appear to have fun too. There is food available if you get hungry. A CH police officer does make his/her round at the pool too so it definitely makes you feel safe an at ease. I hope the Lagoon continues to be a fun, clean, memorable place for my future summers!

one of my favorite parks i've visited !! i came specifically for the teddy bear garden but was…read moreblown away with how relaxed and tucked away this park was. beautiful huge pond and details all around, the park itself is very clean and relaxing even in the midst of texas heat

What an amazing park! It's in the middle of a beautiful neighborhood, and lucky them for having…read moreaccess to this tranquil space. It's clean, it's walkable, there are ducks everywhere. I passed a bunch of people walking their dogs. Saw a few cyclists go down the street. There's not really parking - you know - it's Highland Park - but I think anyone would feel welcomed. Be sure to check out the teddy bear sculptures, and the waterfall!!

We live just a few miles from the park. It's a wonderful place to walk, bbq swim and boat. There is…read morea beach, may picnic areas with grills and plenty of walking trails. Best place to take the dogs for walks. It's free for residents of Grand Prairie. Just show you license at the booth and you're good to go. If you don't have a resident of GP with you it's $20 for a one time entry day pass. It's more on holidays and not free to residents.

Nice outdoor area for family summer fun. There are covered picnic tables, a sand volleyball area, a…read moresandy beach, playgrounds, clean restroom/changing areas, concessions, and more. My son loved swimming in the lake. It was very clean and there was plenty of shade to escape the Texas sun. I highly recommend. Admission is $15 per car, or FREE for Grand Prairie residents.