This was the worst experience as a first time business owners general liability policy purchaser…read more The price up front paid over the 12 months was reasonable however not disclosed was an end of year audit that doubled our premium after policy had been paid in full and expired. No explanation, no communication, no assistance, just a quick "sorry" there is nothing we can do for you attitude as we found ourselves fighting a collection agency for the doubled premium costing more than the annual contracted policy. Hopefully you will BEWARE of this company and know insurance before buying for the first time. Severely Disappointed!

You couldn't find a better insurance broker. Not only did they save my wife and I over $1000 a…read moreyear (not an exaggeration), the staff is friendly and professional. Look, I know I can shop for my own insurance... spending tons of my personal time and eventually ending up with an ok deal. But, why? I have a team now. They check on your rates often to ensure you're getting the best deals. When was the last time that GEICO or Progressive sent y'all a handwritten Christmas card?

Avoid this tow operator. Our vehicle was in good condition at pickup (we have clear photo and video…read moreevidence) and was returned with roughly $3,000 in front-end damage. After the damage was discovered, the driver initially agreed to cover our $1,000 insurance deductible if he was responsible. Once we shared the evidence, he delayed for days and ultimately refused to pay. On top of that, we were charged $1,200 for a 15-mile tow, the car was returned with the gas tank completely empty, and the pickup slip was signed without our authorization. The entire experience was unprofessional and frustrating. The driver's name is Saif Nadheer (goes by Sam). If this matter is resolved and the remaining amount owed is paid as originally promised, I'm open to updating or removing this review.

I got stuck in a storm last night and he came and helped me fix my flat tires and towed it out of…read morethere for me so that I could Uber home and he took care of the rest. Super nice guy and very responsive in communicating with me with what he was doing. Would definitely recommend using sma towing!

I was shopping for home owners and vehicle insurance bundle price shopping. I called them for…read morequote. They were supposed to call me back. They never did.

We used this State Farm agent/location for the four and a half years we resided in the Buda, TX…read morearea. For the most part we interacted/communicated with Allison Rogers via email when we had a need to update information/plans, who was always very helpful and responsive. Everyone I ever interacted with there in-person was also cordial and ready to assist. Overall we had a very good relationship and experience with them. We never had to file any claims or anything, thankfully, because nothing ever came up in those 4.5 years to warrant a need. These folks were also very helpful when it came time to do a state-to-state transfer to our new State Farm agent in our new location where we moved to, as they got us in touch with the nearest agent and forwarded all our information along to get the process started easily.

Very good customer service. My car was in an accident and they were able to help me get what I…read moreneeded done with ease.

When I needed a tow they were reliable decent price negotiable friendly real five Star company if…read moreyou need to tow call them they work with you just ask.. good people

Had to take my car in for service and I needed a loaner vehicle. I didn't have a copy of my…read moreinsurance with me and I panicked. I immediately texted Brenda and asked if she could send me a copy. She immediately returned my text with a copy of my insurance so I could get the loaner car. She saved my rear and acted like it was no problem to help me out!! She has done this and many other things to help me out quickly and professionally! I highly recommend her!!

My vehicle came from out of state, so I have no experience with the Carvana location here in…read moreAustin, TX (other than it being used as a waypoint to get the vehicle into Texas). The delivery guy was courteous and professional. All done in a matter of minutes. Carvana, company-wise, seems well run. Website design, online navigation, purchase process, loan processing, and home delivery went off without a hitch. I was skeptical of making a vehicle purchase solely online. That is a big financial commitment. Plus, being a used vehicle, I typically want to see first-hand that everything is as expected. Lastly, I enjoy grinding down car salesmen for every dollar and add-on :) That said, Carvana has the best quality (and quantity) photos I've seen, and an abundance of vehicle information. Their 3D interior/exterior photos put you in the driver's seat. So, I was not lacking for vehicle details. They called out some flaws (using that word lightly), such as driver's seat decolorization, that I do not see at all. That gives me the impression that they are very conservative with their assessments, which is good. As for price, although I was not happy about a nearly $2000 shipping charge, overall, the final bill was comparable to dealerships countrywide, and better than Kelley Blue Book (or similar). Anyhow, the shipping fee was typical for out-of-state dealerships too (assuming they were willing to ship, many do not because they can sell locally and/or do not want to deal with liability). Overall, I recommend and would buy from them again.

Bought a 2023 Nissan Rogue. They do not go over the cars. It had a starburst crack in the…read morewindshield when I picked it up. That was covered, but I still had to waste my time scheduling and meeting the repair person. A few days after pickup, I discover the driver's side back seat inside door latch doesn't work. If you are in the backseat, you can't get out. Under warranty, but still another waste of time for me. Today the electrical system is belly up and it won't start and I'm waiting on a tow truck. I've literally had this vehicle about two weeks. They did not check ANYTHING other than 'oh this 2023 still looks new stick it on the website'. Everything is on you and their return policy for you to play whack a mole and find all the things they didn't look for is only 7 days. STAY AWAY. UPDATE 8/11/2026 Carvana's contracted tow truck service told me he had all my info to give the Nissan service center. Instead he dumped my car at the dealership and told them I was on my way to fill out everything. I found out by calling this morning for a status check -- the tow truck guy didn't even give them my name or number. Carvana's response to getting a bad review is to have a bot tell me to call them and do more leg work and explaining - the definition of a policy of exhausting people by stonewalling and putting all the work on them. AGAIN STAY AWAY.

Best of the best auto repairing in all of Austin. This is your place to go to! I'm sure all…read morecalibers deliver exceptional work, however, I'm very happy with results. Ask for Stephanie!! Most considerate, awesome person to work with. Very knowledgeable and will answer any question with extreme detail. Also, will you keep you updated on the clock! Overall 100% satisfied with this place!

Very helpful staffs , great work , fast and informative…read more They fixed my taycan and I am happy with the result 5 out of 5 stars.

I just had some repairs/body work on my BMWX5 after getting side swiped. My 2nd time in two years…read more@ the Dripping Springs location after a previous fender bender. Once again Caliber Collision did an incredible job. Not only is the work they do there unparalleled, but they have the kindest, most friendly staff who are helpful and knowledgeable. James helped me with my claim AND kept me informed on my repairs throughout. I never had to reach out to him, because he was always reaching out to ME. When I picked up my car I didn't even recognize it. It was cleaner and shinier than when I bought it. They detailed the inside as well. In addition the shop is immaculate. I will never take my car anywhere else and will recommend Caliber to everyone I know.

I got a quote for my van to get repaired for $3,950.26. When they told us the van was ready, they…read moresent the final bill for $8,006.10. The only communication we had through them after dropping off the van was through email. They sent an email saying "(T)here was a little supplement after the disassembly of the vehicle nothing crazy, I will send an invoice once it's in reassembly stages." Later, the shop agreed to lowering the bill by $731.54 but said I need to pay in full to get my van back. After paying in full, they wanted us to sign a form saying we authorized the repairs. Since I did not authorize the repairs, I refused to sign the form. Since I would not sign the form, the shop refused to give me my van back until I called the Police and the Police made them give my van back. When the van was finally released to us, we could not drive it away. The van would not start because of a dead battery. The shop personnel said that they had to constantly jump start the van in order to move it around. Why would a repair shop knowingly release a vehicle with a dead battery? In addition, the backup camera on the van does not work after they replaced the back bumper with the camera. I don't trust taking my van back to them again to get the backup camera fixed. I have tried to reach out to Caliber Corporate office but I have not heard back from them and it has been 2 weeks.