It took multiple visits to the bank and weeks of unnecessary time to wire funds from our non-profit…read moreto a school in Belize, even though we had the exact wiring instructions we had used at this bank twice before. The staff person was incredibly rude and had terrible listening skills. If this were my personal account I would have closed it immediately.

Very nice tellers . Merged with Columbia bank so we have more locations . Specials on cd's nowread more

I never thought I'd find myself reviewing a bank, but these guys deserve some big time props for…read moretheir amazing customer service. Our organization signed up as a business account, and were amazed at how much support our little brand-new non-profit received. The name "Community First" was very evidently the primary consideration in their business, and we noticed and appreciated it every step of the way. We deal mostly with the Richland branch, but the folks over in Kennewick were stellar the one time I stopped in there. They're willingness to treat me so amazingly even with a tiny little account has prompted me to switch all my personal accounts away from a local credit union that spends too much money on marketing. Oh, and they have candy. So enjoy, or beware as the case may be.

Very friendly staff who will remember your name and needs. Great online banking, helpful loan…read moreservice, and a convenient drive thru. Best bank in Richland, as far as I am concerned.

A great hometown bank that values it's customers and treats them as guests. The Cheers-like…read moreatmosphere ("where everybody knows your name") makes visiting the bank a pleasure. I would rather go in than through the drive-through because of the great interactions with the staff. But the bottom line is that this is also a great bank, that provides outstanding financial services for it's customers. Highly recommend you check out Community First.

This is the rudest, most unprofessional bank I have ever stepped foot into. My mother recently…read morepassed away and I was attempting to close her account today and the teller I was talking to was being helpful, but a group of three other employees standing around eves dropped into our conversation and very rudely began to question me. They were far from polite and respectful to someone who recently lost a parent. I would not recommend doing business with this branch of Chase.

I went into both Chase banks today in attempt to open three accounts. Business and personal. First…read morethe Chase bank in Queensgate has no bankers and no one can open an account. So I drive to the Chase bank on Jadwin. Come to find out there are only two bankers for all the Chase facilities in the Tri-Cities. I told the tell what I would like to do and she informed me that I would have to schedule an appointment. How is this customer service? How is this good business?

Unsure why the negative reviews, but meeting Francis Robles was a refreshing experience. Francis…read morewas a true professional, kind of an old school banker. The staff at this branch and the overall feel of this Chase in Queensgate was so refreshing from bank "brand X,' that we recently left. Keep up the good work Francis! Thank you.

Have you heard of a bank that won't take cash!!! Are you serious? My wife could not deposit money…read morein my son's account. Oh, writing a check is fine. Why? "It is our policy." That's it. No further explanation. This from a manager. You'd think they don't want your business. So glad I do my banking at a local credit union!

This is my bank. I didn't really pick this place because it was greater than any place else (in…read morehindsight, I probably should have went with a local credit union, but changing banks just seems like too much of a pain). The tellers here ARE super nice. They've taken care of me when I've needed more-than-ATM service. Lately, they've had a person in the lobby whose purpose is to welcome you, ask how they can help, and make small talk. Yeah, I don't really need this. The lobby in this bank is HUGE! I wonder if this place was something else in another time....perhaps it was the previous Justice League Of America fortress?? I don't know. The artwork depicting the sub-atomic world (we are near Hanford) is chuckle-worthy.

I feel this bank doesn't have good management nor good communication towards their fellow…read moreemployees. I came in with my marriage certificate to show how my last name had changed and they took a copy of it for my file. The name on my account,/card was never changed. I tried calling and emailing the lady (one of them with an actual desk and semi-cubicle) whose business card I had obtained when submitting my marriage certificate to ask why my name hasn't been changed yet and I never received a call back or email response. Fast forward a year later of no customer service, I came in to close my account with the teller who, in turn, called three people in the cubicles behind us to possibly help me to close my account with Bank of America and she was told to tell me that it would be 15 minutes. I turned around to see them all chatting and laughing, only all getting up from their seats to walk away from their cubicles together. I said, "Excuse me? You told her you tell me it would be 15 minutes to speak to only one of you three? " The shorter, older male of the group said, "oh I'll take you now." He grabbed the younger male of the group to help me close my account. He used the younger male's log-in information on the computer and then when he had to call another number to complete the closure of my account, he used the younger male's name again instead of his own. It was sad to see this happening to what seemed like the trainee. Not once did he communicate to the younger gentleman the process of what he was doing to help me finally close my account, just seeming to use him as a stand-in. I had to ask for my official account closure letter before leaving in case they didn't process that well either! Oh.... and he almost didn't let me close my account because my last name was different, not my address or social security number, so I had to tell him, "I did respectfully submit my marriage certificate for your files with an employee a year ago and they never processed it nor returned my inquiries as to what happened." Uggg. I hope to never have to deal with Bank of America again.... not even as a running sponsor on my shirt!

I have been coming to this branch for the past few months. Due to the other branch that I was…read moregoing to too to long to do the simplest things. This branch is fast and friendly. I will continue to come to this branch.

Friendly helpful service. I'm new here and they are very helpful. I wish they were closer.read more

I have been with Numerica since they came to the Tri-Cities. I was previously with SECU until they…read moremerged. I really like Numerica. Great people and good service with a nice app to track things. They have a good security system that catches fraud well. I have been pleased with them from day one. I recommend Numerica.

This bank seriously doesn't know what the hell they're doing. Family member got a car loan from…read morethem a year ago. They talked her into coverage she didn't need on a used car and charged an outrageous percentage. They have lost the paperwork THREE times and requested for us to provide more documentation again and again. The loan officer doesn't know what he's doing. He still hasn't gotten all the title information worked out, even when it should have been transferred from the original bank A YEAR AGO. When I went to complain at the bank they did nothing...complete waste of time. There lack of knowledge and complete incompetence is baffling. I shut down my account and stopped doing business with them ... multiple family members are going to do the same. Do not get a loan from Numerica on Duportail in Richland!!!

Update:The ATM was finally updated!! So much more convenient. I don't usually have to go to the…read morewindow anymore and talk to employees that are less than friendly. Thankful for technology

I wouldn't give one star if I could. Banner Bank is the worst bank I've ever banked at. I had many…read moreproblems with money missing from my account. I went into the Pasco branch and asked for help they had to move the paper and said figure it out. I couldn't figure it out. Then one day a transaction popped up on my account that wasn't mine and I went in there and there was many of the same transactions but I didn't catch. They refunded me. One time they put in $13,4 36 of somebody else's money into my account with all their personal information. I let the bank know and they said it was a minor mistake. That is not a minor mistake. I called the person and made sure they got their money back in the bank had told them it hadn't been in their account because it takes longer because of the amount. Dishonest Bank how disturbing