Attended a birthday party here. My kiddo wasn't the guest of honor, but had an amazing time. This…read moreplace is CLEAN!! Even the bathrooms. If you are the business owner and checking reviews - we were there Sunday from 10-2 and your staff was on their game. If you are hosting a party and have a wide range of ages from smaller kiddos to teenagers I'd recommend this place.

We had an amazing time here at Urban air. The party helper Peter was on top of everything and we…read moreall enjoyed it. He made it stress free for everyone. We would love for Peter to help us in the future.

First time here , staff super friendly and nice. The place seems really clean, staff constantly…read morecleaning. Better than kids empire for sure !!

This play area is sooo great! It's an all day admission which is just sooo nice on these super hot…read moredays. Took my toddler and had a blast for a couple hours. It was a perfect afternoon. Clean and nice staff

We had our team bonding event here yesterday and it was a 5 out of 5 experience!…read more Chris, the assistant manager, went above and beyond to make everything run smoothly. He made organizing check-ins for all my players incredibly simple and ensured we had easy access to a table area for both players and parents, which made a huge difference for our group. His warm and welcoming attitude really set the tone for the entire event--it made everything feel fun, relaxed, and well put together. All of our guests had an amazing time and have been raving about both the experience and how well everything was coordinated. Highly recommend for group events!

We had a birthday party for my son. I'm not sure why the reviews are so bad, we had a great…read moreexperience. Our host was Anthony. I didn't catch the name of the young lady who checked us in and the other lady checked us out but they were both also very sweet. It got pretty busy but Anthony still checked in on us multiple times all while checking people in and running around working on other things. We were impressed with his level of professionalism and attentiveness as we had a fairly large party. We made sure to tip him. The facility was a decent size. It's closed in so it would be helpful if there was a little more ventilation circulating or air fresheners throughout the facility. It's smaller than Sky Zone and they should probably have more people staffed to watch over kids playing at each section. The staff that are there are working hard and busy so kudos to the entire staff I witnessed going back and forth all day. Every staff member we encountered was pleasant and respectful to the adults and the kids. Our package was convenient, we had party bags, ice cream sandwiches, pizzas and drinks. I would have a party here again if we can choose to have Anthony as our host. He made sure our experience was pleasant with no worries.

Uptown Jungle is a fantastic spot for both kids and parents. The space is clean,…read moretemperature-controlled, and full of a great variety of jumpy houses , rock climbing walls and play areas. We visited with six kids ranging from 1 to 9 years old, and every age had something to enjoy. The kids were running, jumping, laughing, and testing their limits--I honestly didn't see a single kid who wasn't smiling. My kids have been before and ask to come back every time we're in the area. The staff is friendly and upbeat, bathrooms were clean, and we appreciated the snack area with both treats and healthier options like string cheese and fruit pouches. If you're in California and looking for an indoor place where kids can truly be kids and burn energy, Uptown Jungle is a great choice. We'll definitely be back.

WARNING...... DO NOT PURCHASE AN ANNUAL MEMBERSHIP! Uptown…read morejungle will tell you at the end of the year (12 months) that your membership has expired. However, when you purchase the membership, it states that you get two months free. The term annual means 12 months, so you should be getting a total of 14 months. But in reality, what they do is make you pay for ten months and give you 2 months free for a total of 12 months. Last January I purchased 3 annual memberships for my grandkids I expected to have fourteen months, which would bring me to march. I didn't remember what day I purchased it. So I called them to ask what date I purchased the annual memberships, and they told me january ninth, but my membership had expired. I stated that I paid for the twelve months up front, and what's supposed to get two months free. She told me that to the best of her knowledge.What she could find out is that you pay for ten months and get two months free. When I questioned her what is said on my contract, she stated it, she was new and had only worked there for 2 weeks and she would ask her manager and call me back or have him call me back the following day. It's the manager who called me back and told me that when you buy ten months, you get two months free. I don't know when 10 months became annual, meaning a year, but apparently at Uptown Jungle, it does

This was our first time visiting Big Air and we had such a blast. We are a family of 4 and our…read moregirls love how there were so many different things to do. they had a "ninja" style course where they can work on getting from obstacle to another, they had the spinning orbit where they had to jump over the arm that was going around. They loved the battle beam where they could joust and push each other into the foam pit. There are many places for kids to bounce around and test their skills, they even had a dodgeball area where they could play with the other kids which was a lot of fun. i loved that they have a snack bar with many different items like pizza, mozzarella sticks and chicken strips. Many different drink options as well. This was nice since we didnt have to leave to go eat somewhere and come back. The girls were right back to playing as soon as were done. We will definitely be coming back here as there is so much to do and the girls did not get tired of it. It would be a great place to plan a bday party as well which they do have packages for.

It's disappointing to see alcohol being served so freely in what should be a family-oriented…read moreenvironment. With children present, this raises serious safety concerns. Without proper security, it's only a matter of time before an incident occurs involving someone who has had too much to drink,

The manager Rylee and her colleague Nathan were so amazing at resolving an issue I was having and…read morethey really helped to make my kiddo feel special

We attended a birthday party at Sky Zone Trampoline Park expecting a fun, safe experience for our…read morechildren. What actually happened was disturbing, traumatic, and handled with an alarming lack of professionalism. During the party, one of the children in our group was violently assaulted by older boys who were roaming the facility unsupervised. The injured child suffered visible facial injuries, including bleeding. While this was happening, staff response was minimal to nonexistent. The aggressors were allowed to continue playing freely, without being removed or even meaningfully addressed. What was even more upsetting was the impact this had on my 7-year-old stepson, who witnessed his friend being assaulted. This was not rough play, this was a frightening, violent incident. My stepson was visibly shaken, confused, and distressed by what he saw. This was supposed to be a joyful birthday celebration, and instead it turned into a traumatic experience that he is still processing. Law enforcement showed up and found out that other kids had become visibly assaulted as well. Multiple employees on duty, many of whom appeared very young and poorly supervised themselves were seen laughing, pointing, exchanging comments, and sharing images related to the incident, rather than helping the injured child or ensuring the safety of the kids involved. At no point did it feel like the staff took the situation seriously. The general manager on duty failed to step in decisively, failed to separate parties, and failed to prioritize the emotional and physical well-being of the children. There was no immediate first aid offered. No quiet or safe space provided. No reassurance to the injured child or the kids who witnessed the violence. The behavior of both management and staff created the clear impression that the incident was being treated as entertainment rather than an emergency. To make matters worse, parents of the aggressors were allowed to come and go freely, with one parent returning to the area where our group was standing and openly threatening members of our party again, with no visible staff or security intervention. The lack of concern for child safety was staggering. Not once did anyone ask how the injured child was doing or acknowledge the emotional impact on the other kids who witnessed the assault. Offering a small discount afterward does not begin to address the seriousness of what occurred. Until this location prioritizes active supervision, trained staff, real management accountability, and child safety, I cannot recommend bringing your children here especially for birthday parties. What should have been a happy memory became a traumatic one due entirely to staff inaction and poor leadership.

Samantha helped the kids get set up and was very sweet and helpful to them. Sometimes I go to these…read moretrampoline parks and the customer service is not the best. I highly recommend this location for the friendly service and fun park.

Birthday Party Review. I booked my son's birthday party…read moreseveral months ahead of time. The price was great! Ask them about the 'bonus 5' and they'll allow extra jumpers, extra pizza and lemonade. That was a nice perk! Make sure to call and confirm your party reservations. I just got an automated email. But if coarse had questions. Customer Service: The onsite team is nice. They try their best to assist you. They offer carts to take belongings to your vehicle. HELPFUL PARTY TIP: -PAY THE EXTRA MONEY to bring your own food! I got extra pizzas and sandwiches- thank goodness because the pizzas that are included w the party package don't arrive until an hour into your party! Imagine your guests hungry with nothing to snack on. Thank goodness we paid extra to bring our own food. This was a nice that they allowed outside food! -Send your guests the link to sign the waiver ahead of time. -Get Air only allows 15 min of set up time. -Bring your own table cloths. -Bring hand wipes. -Bring permanent marker to write names on cups. Improvements needed: The transition between parties was not that great. We had to gather our own tables for the cake and food. The party next to us was closing down their party, but didn't clean up until we asked to use their tables. Overall, my son and his friends enjoyed themselves. It was a nice experience.