Had arranged appointment with service manager to discuss delaminated rear wall on my Sonic Venture…read more After waiting 20 minutes it was clear he did not want to discuss issue. Fortunately Dean an experienced techie was nearby having just helped another customer (who was attended to in 5 minutes). He referred to the wall as a hanging skin and this model has had this issue many times. Asked about a cost of repair he said 20 hours at $185/hour! So to repair what was clearly a defect, big bucks! And not covered by my 3 year expensive maintenance insurance. Lesson: Don't buy Venture Sonic and stay clear of Woody's service department.

We attempted to buy our trailer from Woody's in August of 2024. After viewing…read more several units and working with the finance and sales departments, we settled on a "park unit". The salesman sold us on it, told us it would be built for us as soon as they received our deposit. The finance lady took our deposit and told us the trailer would be ready in 6-8 weeks. We waited the 8 weeks and didn't hear from them at all. When we called our salesman, he didn't know when the trailer might be delivered. We went in to talk to the manager, Chase. He explained that the factory had not even started the build yet, but that as soon as it started up ours would be the first to be built. We were understandably upset, having just waited 8 weeks and now being told it wasn't even started yet. His response was to get angry at us and say "I don't have to sell you this trailer." That was his solution. He made no attempt to placate us or try to save the deal. However, because we live in our RV full time, and had already made arrangements to sell our current trailer, we needed to save the deal, so we ended up placating Chase and he finally agreed to continue with the sale and to comp the installation of the washer/dryer if we purchased the machines. He gave us a completion date of Nov 26, with one week to transport from the factory to the dealership and one week to do the PDI. By December 11 we still had not heard from the dealership. I called Chase to find out what was going on. He said it was being transported, it had left the factory over a week before, but he had no idea where it was. When I questioned how that was possible, he made a snarky comment about not having Apple airtags in the drivers and said again that he "didn't have to sell us this trailer". After two days of contemplating his attitude and poor customer service, we decided to take our business elsewhere. When I called to tell Chase he was correct, he did not have to sell to us, and moreover, we didn't have to buy from him, his response was "Good, because the trailer just showed up today and the front windows are broken, so your not going to be happy about that either." I called head office in Calgary to complain about his treatment of us and found out he is the owners son. And no one ever bothered to call me back. We bought our new trailer from Western RV and had an amazing experience.

wij huurden een campervan bij Fraserway om 10H45 zou men komen ophalen aan het hotel…read more Toen 1,5 uur later nog altijd niemand kwam opdagen contact opgenomen met als uitleg Traffic was been not on our side today. Ze hebben dan maar een taxi gestuurd. Bij aankomst in Abbotsford geen excuses de bazin van fraserway bekeek ons niet eens. Wij hadden een fietsrek geleend met bijhorende fietsen ,fietsrek was stuk daar hebben we dan ook nog veel tijd verloren tegen het half hersteld was.En de fietsen waren allesbehalve gebruiksklaar .We moesten maar zelf de banden oppompen.kortom meer dan 4 uur verloren,En trouwens niemand meer zien toekomen na ons dus ze waren ons gewoon vergeten op te pikken aan het hotel. In calgary waren ze wel heel vriendelijk en correct groeten Sven

had a fantastic experience with Fraserway RV thanks to Keenan, who went above and beyond to assist…read moreme over the phone. From the very beginning, he was incredibly knowledgeable, patient, and genuinely invested in helping me find the right solution. He took the time to answer all my questions thoroughly and made what could have been a stressful process feel smooth and straightforward. It's rare to come across someone so professional and personable. Keenan is a real asset to the Fraserway team! I highly recommend reaching out to him if you're in need of RV support!

Sold me a water damaged camper, with a dead battery and broken fan. After promising they had fixed…read moreeverything and failing to tell me about the water damage even when I specifically asked. Simply not trust worthy.

Brought my RV in for furnace repair and a few other little things. Very satisfied with the service…read moreI received. Would be 5 stars except they don't seem answer the phone!???

This place was just ok. Very nice and helpful host. The letdown was the sound of the train nearby…read morerunning at night. Our last night the neighbors decided it would be ok to sit outside and be loud until 1 am. Not cool. I'm not sure how in Canada they call some rv parks resorts.

Cottonwood RV Sales proved to be a 9/10 for me as I consigned my 30 foot C class older motorhome to…read morethem 2 months ago and they sold it in the middle of this cold winter in late February. Wally and Ken gave the motorhome a very through and accurate assessment and the price we agreed upon was held and it was what I received. The process was seamless, well documented and they communicated well. They phoned with offers and I now have my cheque. Many thanks to Ken and Wally and all at Cottonwood for taking on a big motorhome in the middle of a cold winter. It was very easy to deal with them and I'm very pleased by the way they do business. 9/10. Hedley Kitchen

Buying our Jayko c class was a good experience with our salesperson, however, there service…read moredepartment is a joke. First we had problems with the side door not closing and locking properly so we tried to have the service department fix it. The so called mechanic came out and ended up making it worse than what it was bent door frame and scraped paint. Second issue it went in for a plastic cover to be replaced on the awning, they managed to end up loosing the other cover to the awning and that had to be replaced. When we bought the RV we also purchased a lifetime detail package where they would wax ( seal ) the coach part except the cab. Only the passenger side was waxed ( conveniently on the side where the awning is where you spend your time at ) as I've worked in bodyshops over the years, I know what to look for. They leave a mess in the shower after they have dewinterized it, not exactly the way you want to pick up your RV after paying the bill. Maybe our next RV sale will be with another dealer or sale it and spend our money elsewhere.

I would absolutely, definitely recommend Traveland (both Duncan & Langley) were more than…read moreaccommodating; Kyler in Langley; Kirby, Dave & Dave (you know who you are!) in Duncan - working together, they helped us find exactly what we wanted, and even made it more of a great experience. A fun bunch of guys, would for sure go there again. We love our new fifth wheel!

They sold a lemon camper to a friend of.mine with no help to solve problems…read more After seeing other rv dealers I thought inwiuod give them a try..the estimate they gave me was over double he time needed and almost three times the cost..outrage..guys like this ruin your love of camping..still in shock.

I purchased a brand new lemon camper from BCRV which can happen from time to time with declining…read morequality control in the industry. What i wasn't expecting was to come across a service department and manager completely unwilling to repair the lemon they sold me. My camper left the lot with likely unknown, but certainly undisclosed issues prior to being signed over to me which should have been rectified immediately. Instead, I was told over and over it was my problem and my expense. In order to bring the unit to the quality represented in the sale, I must fork out what could be quite a few thousand dollars in deducing the source of all the issues and repairing improperly installed components. That is not acceptable because I would not have entered into this agreement had i been aware of these issues or had i known that the dealership would not honour the contract of selling a unit in perfect condition. The stress of BCRV's blame game is too much and if your experience is like mine, they will tell you to pay to fix your brand new unit yourself because warranty which covers bumper to bumper top to bottom for the first year is useless. Future customers, it is really important to buy from a dealership that will honour your contract and make an effort to make good. This has been the worst experience purchasing I have had to date and I can tell you from experience, this is rare. Other dealerships for the most part will bend over backwards to rectify faults that slipped through the cracks.

I had Doug install my fifth wheel hitch…read more Fast and friendly service and his install price included all the "extras" the other shops quoted above the install price such as hardware and electrical plug. The bill was a pleasant surprise! Would definitely recommend this shop.

Five star service, very helpful when I needed a repair done. While travelling through on number…read more1highway I mangled the hitch on my unit as a result of some road construction. Fortunately after a Google search this was the first and last call I had to make. I was very relieved when advised to just "Bring it in to the shop and we will get you going again". Work was well done, and price was well inline with industry standards.

I bought a Grand Design Linage M from this dealership. The sales and finance department were…read morepleasant to work with. The service department has been horrible. We had issues getting our license plates, multiple phone calls and no effect by this office to help, just passed the buck to the Fife, WA office. Then we had a motor go out on the slide on our four month old RV while camping. It was stuck out and we couldn't retract it. They were unable to provide mobile service nor were the RV tech they suggested. We contacted Blade RV, they sent someone to help us at the campground. RV country told us they could fix the broken motor issue in FIVE MONTHS, Blade RV will see us within a week. I love the RV we bought, Grand Design has been great to work with, they will reimburse me for the repairs. But RV Country Service in Mt Vernon completely and total sucks!

Do not bring Class A here for service. Had coach for 8mos, didnt fix warranty issues and left us…read morewith lots of new damage. Reached out and got no response.

I would like to recognize the Assistant Manager Kyle McDonald, at O'Connor RV parts for…read moreconsistently going above and beyond four our houseboat renovation project. we needed so many rv appliances, fittings opinions, recommendations etc, and Kyle and his team always have time for us! thanks everyone, we are loyal customers!

We had the best experience with Oconnor rv. We were searching for a 4 season trailer and found what…read morewe liked there. We had concerns because it was a few years old but they did a complete checkout and repaired everything required. We'd like to thank Tammi, Jerry and Melanie for making it a great experience. We truly recommend O'Connor and their entire staff if your looking for a new trailer.

Our furnance quit and Greg was referred to us. He came out same day and found the problem, pulled…read morethe motor and ordered new parts. He called within a few days and we scheduled the installation. He is wonderful and we now have heat! Price was under what we expected. We will recommend and use Greg for any RV repairs!!! Thank you Greg!!!

It sounds like this service was a good one for a few folks and something like it is much needed in…read moreour town. But I think they are out of business, since I called three different times hoping to get an estimate but never once got a call back from the message I left on their business line. I think they are done, gone or somewhere south for the cold season, unfortunately.