I came in with the issue and Chris helped me leave with a solution ! I appreciate all the honesty…read moreand legit work! He gave me the greatest deal and he took care of me like five star. I will always go back. I appreciate you, Chris!

My friend needed to get a new screen for her phone so we decided to pop in here. They didn't have…read morethe screen she needed but they made a quick call and went to go get the screen needed. I thought that was really nice, since most places would've been sorry for your luck. We waited about 15 minutes for him to come back. One of the other employees offered my friend a chair since they only had one and she had a hard time getting off of that one. It's very open as in a bit empty inside but they sell phones, cases, screen repair and other things you would find in convenience type stores. The two gentlemen we dealt with were really friendly. Her phone screen replacement was $90 for an iPhone 13. At least we know of a place close to home to get the screens fixed for a decent price.

I recently visited the Strongsville store on 2 consecutive Sat. mornings, to get some help with…read moresetting up/understanding the features on my new Samsung phone. Jett treated me and the other customers with courtesy and kindness and focused on each of us as though we were their only client. We got good-old-fashioned customer CARE. I didn't feel rushed or like my questions were dumb, and I got the education I came for and more. They're top notch! I wholeheartedly recommend this business and this technician in particular. I'll definitely return for any future needs!

This is an update to my July 5, 2026 review. The phone has the same problem despite the repair.read more

I stopped in and ask, "How much to install a battery on an iPhone 6 and how long will it take?"…read more The reply was, "30 dollars and 5 minutes." I handed him my phone and said, "You'v got a deal." I stood and watched as he worked and 5 minutes later I had a brand new battery in my phone and he had 32 bucks. My phone works great now after 2 days. I have a 30 day guarantee. I certainly don't anticipate any trouble. I told several people about this service already.

I had cracked the screen on my iPhone 6. I made some calls to get some quotes. Spider Net seemed to…read morehave the best deal. I'm glad they did, it brought me through the door. I am so happy I came here. The proprietor was not only professional but refreshingly friendly! I will recommend my family and friends use this establishment and support our local businesses. Great place, no complaints!! Thank you Spider Net!

Fantastic customer service and good prices…read more My phone hasn't worked in over a year! it randomly opened apps/links and pressed buttons all on its little lonesome. I was skeptical it could be fixed. I called around for prices, and FastFix had the best. As soon as I told Neil what was going on with my phone, he knew how to fix it. I was planning on running errands while he fixed my phone, but ended up locking my keys in my truck. Neil was extremely easy going and friendly. He made sure my 2 year old daughter and I were comfortable. He even let her watch her favorite movie on his Netflix while we waited. Even better, my phone was fixed before AAA got there. I haven't had a problem with my phone since. Not only did he fix my phone, but his customer service made my bad day better.

EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

Repaired a Bose Wave Radio for me. Works great, good price, good service. Highly recommend.read more

Awful customer service. The owner was very rulde to us and took no ownership of the repair issue…read morecaused by him. Very disappointing. Please avoid this place.

On September 22nd, 2025, I took my phone to Rick to get a new screen installed after I cracked it…read moreand lines started showing up, freezing the screen completely. Rick charged me $140 for a new screen. That same screen had multiple functional errors. Let's start with the fact that it was thick and didn't fit the screen, which messed up my touchscreen accessory. The camera looked dusty and adjusted my pictures to be super bright. Also, the screen's backlight didn't adjust to sunlight as the normal screen would, causing the battery to die more easily and faster. Then, after some time, the whole screen would jump while I was typing, so I got used to locking and unlocking my phone as a way to briefly fix it. Overall, it had multiple faults that it didn't originally have, which I thought was weird. Then, on January 28th, 2026, the whole screen went completely black. Randomly. Unfortunately, I moved out of the state, so I couldn't bring it in since I'd have a "warranty" with Rick. I took it to a new shop in my area, and they let me know that the screen used was a Dupe or a dupe of a dupe. It's made out of the country, and they explained it is a 3rd-generation fake screen and is one of the most terrible fake screens to put on a phone. The lighting was different than what I needed, and they even mentioned that those screens come with touchscreen accessory problems as well because it's not meant for my phone. Anyhow, I paid $160 for a new screen in a new place for a quality screen. Only $20 more for something that lasts. I am very disappointed that I wasted $140 here for a fast fix.

I found him online and my cracked iPhone screen was fixed in 30 minutes. It looks as good as new…read more The process was painless. My only challenge was knowing where to go. The business is in his house and the parking is around the corner on a side street. I missed it and had to turn around. The owner met me at the door because I told him I was coming, but I'm not sure I would have known what to do if I arrived and he wasn't there. I think you walk on the porch and ring the doorbell. (Or just call him) However, now that you have that info- you should be good to go. He guarantees his work- so I feel good about the work that was done. I'd go back for future cracked screen (though hopefully no more).

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.