I want to thank the General Managers as well as recognize Jorge Leiva in the Finance Department at…read moreWestshore Honda for the way he handled my concerns after my purchase. He took the time to listen, treated me with professionalism and respect, and worked to find a solution for my previous concern with finance. I appreciate that Jorge Leiva focused on resolving the financial concerns but also took the time to explain the "why"and followed through with exceptional service. His willingness to help made a meaningful difference, and I wanted to acknowledge the positive customer service he provided. Thank you, Jorge, for taking my concerns seriously, for your prompt turnaround and working toward a fair resolution. I recommend Finance Manager Jorge to anyone considering Westshore Honda.

If you get a coupon from them in the mail for a $14.95 oil change, just throw that in the recycling…read morebin. It's a bait-and-switch, they'll charge you regular price per the fine print. Plus I showed up there and they said it may take a few hours, so better to make an appointment. So I did, and when I came back, they made me wait half an hour, only to then say my appointment wasn't in the system. So I just left, with gas and 2 hours of my time wasted. Never again.

If you're considering buying a used certified car, don't hesitate with this location. Go there! You…read morewon't regret it. Was contacted by them about 4-5 days from this date, and we got to talking via text. Uber convenient for me. When I came in, he already had everything ready. I had applied for credit online, so I had a jump start with that. Went out and test drove it, came back, pointed out an issue, they got right on to fixing it. They did their best for me. Very professional, very personal - everyone in that office greeted me, whether they were working with me or not. I spoke with at least three of the guys for at least 15mins. Not just about the deal either, but they struck up engaging conversation, and they had a great sense of humor. They weren't haggling me. They seemed like they really wanted to help. It wasn't just about getting the money. I wanted to walk out with the car that day, and they wanted the same thing. We all made it happen. I would recommend this location and these guys to anyone. I'm so glad that I decided to go with them instead of the dealership. No haggling for prices, they work with you and they really want the best experience. Good selection of cars, very clean and professional, quiet, comfortable lobby, water and coffee available.

Beyond horrible. Stay away at all costs. I made arrangements with the dealership to purchase a car…read morefrom this location today. Provided a down payment, approved my credit, spoke with TJ to go over warranties delivery etc. In the middle of the conversation, he asks to call me back. After an hour I received a call saying they decided to sell the car to someone else. No reason, no apology, I would be very cautious. I can't imagine any dealer doing this. Beyond unprofessional. TJ also refused to assist in having the credit inquiry removed. I asked to speak with the manager who made the decision. I was told Bernie Hearn but he refused to take my call.

I recently purchased my fifth Infiniti from Infinity of Tampa. I have had nothing but great…read moreservice from the service department and sales support from various salespeople over the years. Chris Ramirez helped with the purchase of my new 2026 QX60S and I couldn't be happier with the help and with the patience we received! I highly recommend Chris to anyone interested in purchasing a vehicle from this dealership!

Five stars for Adam Abdel! He created an amazing car-buying experience for me. I'm located in…read moreSavannah, GA, about five hours from Tampa, and I was searching for a specific used car that I found online at the Infiniti dealership in Tampa. On Sunday, I received a call from a gentleman who asked a few questions about my inquiries. He mentioned that my requests seemed reasonable and that a salesman would reach out on Monday. That Monday morning, Adam called, and I knew right away that this would be a great experience. We completed the entire process via text, just as I had requested. He provided a quote for my current vehicle after I sent a few pictures and videos, offering me exactly what I was looking for as a trade-in. Adam presented a quote that I was very pleased with, and we were able to complete the credit application online. At 7 PM on Tuesday (New Year's Eve), I informed him that I wanted to move forward with the deal, and he had everything ready for us to pick up the car the next day by noon. The car was completely detailed, and the finance guy was prepared--we were in and out in less than 90 minutes! Crazy, huh?! It was seriously the best car-buying experience I've ever had--quick and easy. Adam was professional and attentive throughout the process. The dealership itself was modern, clean, and open, with high ceilings. The staff was friendly and welcoming. I highly recommend Infiniti of Tampa to anyone looking for a luxury experience when purchasing a luxury vehicle! Thanks again, Adam!

Tremendo dealer de autos. El staff te ayudara la milla extra para q puedas salir conduciendo. Hasta…read moreGarantia tienen!!!! 100% RECOMMENDED!!!!

I strongly recommend staying away from Hillsborough Auto Sales. I bought a 2014 Chevrolet Cruze…read morefrom them for my younger sister after we specifically asked whether the vehicle had any issues and were told that it did not. Within only two days, the vehicle began idling roughly, the check engine light came on, and my sister noticed a strong oil smell and oil leaking around the engine. We gave the dealership an opportunity to fix the vehicle. They claimed the problem was the fuel injectors, said they repaired them, and returned the vehicle to my sister, telling her it was "good to go." That same day, smoke began coming from under the hood. The following day, heavy smoke entered the vehicle through the air-conditioning system while my sister and her newborn daughter were inside. This was dangerous and completely unacceptable. I had Midas perform a diagnostic inspection, and they found oil leaking from several locations, including the valve cover, timing cover, oil pan, rear main seal, and oil cooler housing. Their technician specifically documented that these were "not fresh oil leaks" and that the vehicle had been leaking for quite some time. Despite this, the dealership refused to take responsibility, provide a refund, or cover the necessary repairs. I am including photos of the oil leaks because people deserve to see the condition of the vehicle we were sold. Returning the vehicle after an unsuccessful repair and saying it was safe to drive put my sister and newborn niece in a dangerous situation. Based on our experience, I would never purchase another vehicle from Hillsborough Auto Sales, and I would not recommend them to anyone.

Purchased a Mazda 3 2 days ago. The staff were all professional and pleasant and fun to deal with…read more Badr was great, so was Hector. Even the F&I (Finance and Insurance) Manager was a lot of fun to do all the paperwork with. This was the most fun I ever had buying a car.

Terrible experience. After leasing 3 cars they refused to accept the 3rd car when léase ended. The…read moreexcuse given was they had no space in their parking área. However they kept sending messages to buy or léase another car. If you want an excellent Mazda dealer go to Clearwater Mazda. They helped us and took care of all paperwork. Thank you Clearwater Mazda. Also, Mazda Financial service so difficult to communicate with them.

This is my second car purchased from Mercedes Tampa Bay. I had an amazing experience with Nick…read moreCredeur the first time so I decided to reach out when I was ready for. my next car. Nick was incredible. dry responsive and worked hard to get me a great deal. the overall experience was top notch both times.

Brian Rupar my service advisor always gives me the best service and advice. He's professional and…read morevery helpful. Thank you Brian

In August I found a vehicle on Ebay that was being auctioned by Mirabella Motors. I placed a bid…read morehowever the auction never met its reserve so the auction ended without a winner. When I saw they added the vehicle back for sale I got in touch with Tony Mirabella. He let me know he lowered the reserve and that If I wanted the vehicle I could send him a deposit and he would close the auction. Before I sent the deposit I expressed some concern since I was unable to go and see the vehicle in person. On the phone Tony went out of his way to assure me he was a "reputable dealer" and that I would be "happy with the vehicle". I thought it prudent to send him a quick email which spelled out that if the vehicle didn't match the description that I would receive my deposit back within 30 days. After sending the deposit I immediately scheduled an independent inspector to go and check out the vehicle. Tony passed me off to another employee to get the inspection scheduled and after a couple of weeks they were able to retrieve the vehicle from another auction and make it available for inspection. The inspector was to review paint, interior, and quality of maintenance. They also perform a test drive however for some reason that day the vehicle wasn't able to be driven. In any case the inspection report came back with photos and a narrative that indicated poor color match and door jam and fender mis alignment. An airbox that was stuffed with leaves and greasy hand prints on the interior door (Light Gray Interior). When I got back in touch with Tony to let him know I would like my deposit back he initially wasn't available. Then after several weeks he was "slammed since getting home" and that he would "get to it next week". After a week or so I followed up again and he asked me the address where to send the refund.After another week or so I followed up again and he asked for a copy of the inspection report. After another week or so and on regular intervals I've followed up with him and their office through email, text, and phone calls. I have been ducked and dodged with no answers except a request to not leave a negative review and "I'll follow up with Tony". My deposit was on the magnitude of thousands of dollars which as of now it seems I'll have to file a small claims suit in order to recoup. Since i'm out of state I'll have to pay an attorney to stand on my behalf. Long story short, I would exercise caution if you plan to purchase a vehicle from them. Your experience may vary but after some research I've found this may be a typical experience.

Still the worst car dealer in town. Liars and thieves! Totally not to be trusted. Now after having…read moreto pay over 14,000 out of my own pocket to get a new motor, for the one their mechanic ruined, they don't answer the phone! They refused to sign for the certified letter asking them to pay for the motor. All the cars they sell are lemons with no manufacturer's warranty left! GWC warranty is a joke! They don't cover overheated motors or incompetent mechanics!

Dropped my Jeep off without an appointment, and Elias, the Service Advisor, was happy to help. He…read morewas able to get my Jeep in right away for a thorough evaluation and explained the issues clearly and thoroughly. What really stood out to me was how personable, honest, and professional Elias was throughout the entire process. I never felt like he was trying to sell me on unnecessary services or tell me that something else was wrong with my Jeep just to increase the cost. He was straightforward about what needed to be done and made sure I understood everything. I had to leave my Jeep for the day and return once the necessary parts arrived, and Elias kept me updated throughout the entire process. He answered every call and text I sent and was always responsive and helpful. His communication made what could have been a stressful experience very easy. If you ever need to bring your Jeep in for service, I highly recommend working with Elias. He is honest, thorough, professional, and genuinely great to work with. I'll definitely be asking for him the next time my Jeep needs service!

Buyer beware. I was…read morenegotiating the purchase of a used 2023 Jeep Wrangler Rubicon 392 with Jerry Ulm Chrysler Dodge Jeep Ram. On June 18, I was sent a buyer's order showing an out-the-door price of $65,814.84. A few days later, I was told that if I completed a credit application, they would pull the vehicle from inventory and reserve it for me while we finalized financing. Based on that representation, I completed the credit application and authorized them to run my credit. After my credit was pulled, I was sent a new buyer's order dated June 22 showing an out-the-door price of $70,164.89 -- an increase of more than $4,300 from the previously agreed pricing. (See attached pics/screenshots). When I questioned the change, I was told: "My GSM who over rules all of the deals decided that this deal is not good for the business." In other words, after sending a buyer's order, discussing financing, and running my credit, management decided they no longer wanted to honor the previously quoted deal. The most frustrating part was that the price change occurred only after I completed the credit application and authorized a credit inquiry based on the original buyer's order. I cannot recommend doing business with a dealership that changes the agreed pricing after the credit process has already begun.

I had an excellent experience working with Nora Paracha. She was extremely professional,…read moreknowledgeable, patient, and genuinely kind throughout the entire process. She always communicated with me, answered my questions, and did everything she could to help us find the exact vehicle we were looking for. If you're looking for someone honest, helpful, and truly committed to her customers, I highly recommend asking for Nora. She is exactly the kind of salesperson every dealership should have. Five stars without hesitation!

I updated it I purchased a 2020 Kia Optima from Gettel Stadium Toyota on Saturday, 8/2. While the…read moresales process was pleasant, the post-sale customer service and quality control have been an absolute nightmare. The very night I drove the car home, both a "Check Brake Light" warning and a "Service Required" message appeared. I brought the car back the next morning (8/3), where a technician simply reset the light, adjusted the housing, and sent me on my way. By the following morning (8/4), the exact same safety warning returned. Hoping for a real fix, I scheduled a service appointment for Wednesday, 8/5 at 6:00 AM. I arrived early at 5:55 AM, only to sit in the waiting room for four wasted hours because the technician didn't show up until around 10:00 AM. Their second "fix" consisted of merely bending tabs inside the housing. Unsurprisingly, as soon as I pulled into my work garage later that afternoon, the "Check Brake Light" warning came back on for a third time. When I called to request returning the vehicle due to a persistent, unresolved safety defect on a car I had owned for less than 72 hours, Gettel's attitude completely shifted. I was dismissively told the deal was already funded, that an intermittently failing brake light is "not a safety concern," and that I was on my own to take it to a Kia dealership for a diagnosis. On 8/6, I took the car to an authorized Kia dealership. Kia diagnosed the defect immediately: the light fixture itself was faulty and required a $330 replacement. To make matters worse, Kia's inspection revealed that basic pre-sale maintenance Gettel was supposed to perform before handing over the keys was completely ignored, leaving me facing additional unexpected costs right after putting $3,000 down. Gettel Stadium Toyota passed off a vehicle with an active electrical and safety issue, forced me to wait four hours for a non-existent repair, and completely washed their hands of responsibility the moment the check cleared. Do not buy a used vehicle here unless you are prepared for immediate mechanical issues and zero support. I am fully willing to amend or remove this review once Gettel management makes this right by reimbursing the $330 repair bill for the brake light assembly and completing the overdue pre-sale maintenance at no additional charge to me. Until this is resolved, I will continue sharing this detailed, documented experience across every major review platform, my social media channels, and local community networks. The response received so far has been to call the generic service number. I've been transferred to the "manager" 3 times today, no answer and have left several voicemails. I will continue to post reviews daily to different platforms until some form of resolution is presented. Received an email communication from the general manager who said I would receive a call from the service manager Saturday, 8/8 to discuss the issues further and still haven't heard from that manager. Continuing to spread my reviews on the dealership until some resolution has been reached.