The property management company I work for has always used pro choice carpet cleaning services for…read moreyears now and I finally gave them a try and called them out to my home. They came out with great service I'm used to seeing. The guys are great and very friendly, same with scheduling staff. Will definitely be calling them for next time.

Called for a first morning appointment to clean five rugs. The employee couldn't explain whether I…read morecould have a 1st morning appointment and said I'd have to wait until the day before to find out despite being willing to schedule weeks out. Then I asked for a quote. She said she couldn't give me a quote. So I asked for a rough estimate. 100$? 500$? She didn't know, but said she's call me back. I waited 1.5 days and no phone call so I called again. Another lady said she'd get a quote and would call me back. She actually called back in 10 minutes and let me know that they don't clean "that type of carpet." I clarified that she was saying they don't clean rugs and she said yes. On to the next one...

Ordered deep cleaning. Got quick cover cleaning. They did ask if I was satisfied after they packed…read moreup to leave. I pointed out things that were still dirty like counter tops, baseboards, appliances, shower walls & much more. They spot wiped the areas I showed her (not the entire area that was still dirty. They left as I was recleaning almost everything they proposed to do. I chose this company because they had a checklist of work they perform, however, I think that was only for me to know what they intend to do. The workers had no idea about it because I did ask Graciela for it to check off what was done so she could see what was left to do. There was so much left incomplete. I'm a janitor's daughter. His supervisors had check lists & the employees had to make sure all was done before they left for the night. The amount I paid for a 1/1 move out clean should have left it perfect. The attitude & quality was seriously shameful. 1 star for communication with Maricela & 1 star for promptness.

I needed a deep cleaning on my home. 2 women arrived on time and immediately started cleaning. when…read morethey finished my home looked and smelled amazing. they were much more thorough then I had imagined. I will be using them regularly! even the cost was reasonable. I live in League City.

I have a dog and light carpets so thank heavens for Citywide! I have been using them for years and…read morethey keep my carpets looking great. They are always professional, prompt and perform a quality service.

My pipes burst 6 months a part and I hired Citywide Restoration to do the cleanup. Both times, they…read moredid an excellent job. The owner really knows how to run a business and take care of the customer. Allen is the owner and takes time to visit the site daily to ensure that everything is being serviced as it should. The team is super neat and always cleans up behind themselves. Most recently, I've had to use this company two more times for a tub that overflowed and for a leaking toilet and again they overdelivered. There is so much that I can say about this company, but for now, I'd highly recommend that you check them out for yourself.

Unresponsive is how I would describe this company. I talked to them on 10/10/22 to come and give…read moreme an estimate on some rug repair/rug pulling after some indoor foundation work. No call back after talking to the lady who answered the phone. Called again two more times over 10 days and left messages. Still no call back. Finding a carpet repair company turned out to be hard, but most other companies were responsive and said they don't do that work--I respect them getting back to me and I will Not review them. I take exception to The Carpet Specialist who failed to respond to numerous inquiries. What does that say if you hire them and they need to come back? Will they "ghost you?"

I hired them to stretch our carpet and did a pretty good job and did come on scheduled time…read more However, they are dodging me when I requested an invoice. They said they would turn my invoice into the office then they would email me and it's been over a week. I called them a few days later and the lady never picked up and now the phone call goes straight to voicemail. The address listed for this business is an apartment which I believe is illegal to run a business from a residence. I'm assuming they are dodging tax by not providing me a receipt. I really need this receipt as we sold our home and need to provide to the new buyer. I have a couple of stars because they did a pretty good job. I will report them to the BBB for not providing an invoice as well as running a business from a residence. Also I thought they charged a bit high for the amount of work that they did. I would definitely get an estimate and shop around before using them in the future, especially if you need warranty or an invoice.

Well after years and years of giving business and clients to Portico, I have to move my business…read moreelsewhere. It really sucks when you develop relationships where you give and care about a business and that isn't reciprocated. I've given Portico thousands in business. I always tipped over and always made sure they were treated fairly. After the freeze I called John and told him my rug needed to be steamed out. Well he came out and I agreed to the drive cost and price to steam the rug. He took it for four days and I gave him plenty of time for it to dry. When he brought it back it was wrapped in plastic. I assumed it was dry so I went to sleep that night and left it the next day until I could get to it. When I went to unwrap it, the rug was wet. I had no idea and he didn't tell me. This meant he waited til the last minute to clean the rug before bringing it back. I indicated the rug at soured and he said he would come grab it and resteam it. A week later he had still not come back and the carpet just soured and sat there. I told him I'd like a refund and he did refund me. The issue is the rug was 350 and the service was 120. I chalked it up to a loss because I had used John for so long. Two months later I needed a quick steam on a Jeep and offered to drive to him to steam the front seats (a 10 min job), and I asked him to throw me a deal since we had the issue with the rug (I was thinking 40 dollars which is half the rate I normally pay for the whole vehicle). Since it was just two front seats and I was driving to him I though it was a win for him. Nope. 85.00 min. I think the two really great kids I met and used for 5+ years have since lost their customer service skills. Perhaps it's all about the dollar. I found a replacement at half the cost. It sucks I had to, but I'm better off for it now. I wish you guys well.

Good experience. Amazing customer services and the cleaning as well. They explain every step and…read morekeep you informed

The two men who picked up the rug for cleaning were extremely professional. Their estimate was…read morespot on. It's expensive to clean a hand made rug so I expected that. When returned, the rug has never looked better. It has its shine and fluff back. It looks fabulous! Will definitely hire them again.

I called them twice. Once to get some consult on a very old persian rug I wantted to buy and…read morerepair. They patiently gave me some advice and potential fixes to fix the rug. The second time, I had two rugs for repair and washing. Their picked them up in same day, two weeks later they return them. I honestly did not expect them to be able to fix them. The repair was awsome!

Charles did an excellent job! He was very punctual and went above and beyond on the service! Thank…read moreyou very much! We were really impressed!

Charles was here promptly on time. He cleaned a sectional and 2 area rugs. Very friendly with…read morereasonable pricing. I have used him before. He does a very thorough job.

Cleaning up after someone else is a tough job, but you couldn't tell from the experience we had…read morewith Deep Clean Houston. I was in a pinch and needed a thorough home cleaning last minute (like less than 24 hours). I went through Yelp to request estimates from multiple businesses. The majority of them weren't available on Sundays or just too pricey. I had lost hope, until I received a call from AJ with Deep Clean Houston. AJ is the owner of the establishment. From the moment he called me, he was extremely professional, courteous, polite and empathetic. He could sense my urgency to have someone clean our home quickly and he accommodated our request even though the hours I needed him were technically not working hours for his business. AJ arrived at our home punctually, had a great personality and maintained the professionalism I got over the phone. He did a walkthrough of my home with me and asked for preferences on how we wanted things cleaned, organized, etc. I was worried for him because he was about to tackle a 3300 square foot home alone, but he wasn't intimidated by it at all. After his assessment, we tried to stay out of his way to let him do his thing. The cleaning was thorough, precise and detailed even though this was only a standard cleaning. It did take him about 6 hours to finish but I knew he was trying to make a good first impression and he also was by himself. My house literally had a makeover and it was very impressive. He brought all of his own supplies and didn't need any help once he got started. If you are looking for a family owned business that prides itself on professionalism, quality work, and affordable service, look no further than Deep Clean Houston. We will definitely hire this company again! Thanks, AJ!

They were quick to respond and had a reasonable price. They had before and after video which was…read morefantastic. Everything was left spotless.