Tom C. I have been a server for the past 20 years, so all I expect is reasonably timely service and decent food. Their food can be excellent, but it sure wasn't when I was there. Had a discussion with the owner a few weeks ago and she assured me there was a whole new staff. I certainly hope so. And it isn't like the food is free. read more

The burgers, fries, and shakes are all amazing. I could absolutely live off a "Giant Burger" at least once a week. The staff is a bit hit or miss, but over the last 6 months or so, I've noticed it getting better. Despite this, I would absolutely recommend this place to anyone wanting to go to a little divey burger joint for a delicious burger. read more

Just simply awesome. I moved away but still come back here when I'm in town. My favorite shake is the funky monkey (peanut butter banana chocolate ). The tiki burger with garlic fries. Yum. Yum. A may fire burger fans. read more

All I can say is YUMMY! Very, very impressed. Will definitely be back the next time we're in Springfield. read more

Giant Burger - Inside and waiting for our food. - Burgers Near Me - Springfield, Oregon

Very slow service, but the food is great. Servers tend to get the fry orders wrong constantly, even though they write it down.....

Awesome old school burger place. Great fresh food. Staff is nice and informative. Same ownership as Bonanza and Pink House in Cottage Grove. Lots of choices, need more places like this. read more

The service was good. However, the burgers are bland and i cant stand the curly fries. Shakes are average. Won't return.

Took the kids for a burger, so I didn't mind the wait so much. The food was fantastic, but the wait staff does leave you wanting.. Something as simple as a drink refill, sitting there you could hear other customers shaking the ice in their empty glasses as I was thinking about a refill. They bring your drink right away but by the time you get your food it's empty.. And she never once checked to see how we were doing or if we needed anything else.. I give three stars only for the tasty burger! read more

I ate here for the first time with 5 other friends. Not only did we wait for 1 hour and 20 min. for breakfast food, when we got each of our items over 20 min apart, the hash browns were cold. I ordered 4 slices of french toast for $8 and got 4 half slices of french toast and burnt bacon. My friends omelet had cheese slices laid on top of the cooked eggs and was not melted. Each of us in our party were served separtely and at least 20 min apart. Our drinks were not refilled till we were leaving, and to get coffee refilled we had to ask. This was a very bad outing for us and we will NEVER go again! Over priced and the WORST service! read more

Had the Baja Bliss! Superb, Fast and tasty as hell! Curly fries were perfect! Service was very pleasant and on top of my drink while I was there. Reasonable prices. Kitchen sink is next! read more

It was super good, waitstaff super friendly, and onion rings are the size of a donut. Very happy :-)

Second visit on Monday night at 5 pm. We were a three top and ordered shakes, burgers and fries. Was surprised that the food took 40 minutes to get out only to realize they must have cooked the burgers and bacon for the entire time we were waiting. Shame because what appeared to be high quality beef and bacon were both beyond redemtion. Would have complained but only saw each waitress 1 time. Tried to get a glass of water at the counter but too busy on the phone. The chili cheese fries were good though. read more

The food was absolutely wonderful, very flavorful and the staff was very nice, decently priced for the amount of food and how good it is, however I was disappointed with the amount of flies that were inside the restaurant read more

The food here may be fantastic -- I wouldn't know, because when we came in last Saturday, we sat for 25 minutes before anyone showed up to take our order. We waited for another 45 minutes after that and still no food or any contact whatsoever from waitstaff -- none of whom would meet our eyes, never mind tell us what was up with the long wait -- at which point we stood up and left. I have never before in my life walked out of a restaurant before my meal showed up, but I'm sorry -- 70-plus minutes for a burger and fries? You have got to be kidding. read more

Been going up here for a couple years now and it's really gone down hill. The only good thing on the whole menu is the burgers that come with a side of grease (fries). My mom once ordered a side of Jojo's that were burnt so bad that they crumbled to dust, when we told the waitress she just shrugged and said that's how they were suppose to be. Today was the final straw though when we went up there and sat for 20 minutes with no service, and yes, the waitress did see us. Looked at us twice without even bringing over water. A couple came in and sat across from us and got service within 2 minutes. We left and will not go back. read more

OK, gotta be fair and explain my experience from the begninning. Starting at 9:30, 30 minutes before closing. Skip to 4 for the food review. 1) Walked in, nice little burger joint, fresh ice cream, and Keno to boot! I'm pretty excited, looked at pictures of their food online and was impressed. 2) Looked over the menu. It is far too big, but still American food for the most part and I'm liking it. Maybe cut out some ingredients/menu items that aren't necessary; keep the avocado but cut the amount of onions; and cut the lettuce altogether for some burgers, it gets a little soggy over time. 3) Order took a while, like 30 minutes, and in the meantime police showed up and questioned us about another patron who was evidently wanted. I later overheard that the order was misdone at first, which explains the extra wait...no foul. Anyway, the police/wanted suspect left pretty quickly, and surprisingly things got busy just before closing. I did notice the staff being extra friendly and helpful to every customer, which goes a long way in my book. 4) Our food came and we left to eat. My gf's burger was extremely fresh tasting, jalapenos tasted like they just came out of the garden. The initial taste is simply money, and then the heat comes on; the perfect jalapeno burger IMO. My burger was also very tasty, but an overkill of sauted onions made it slightly less pleasant. Still, for the price you can't go wrong and the beef quality was far above your average fast food joint. Beef quality scores major points with me, I can always pick off ingredients I don't mind; I don't mind getting dirty. 5) Fries need work. Hotter frying with maybe a different oil? The garlic is nice and fresh but the fries in both baskets were oily. Shame to ruin what seemed to be a nice looking spud. I dealt, though, the flavor was still good. Hopefully they see this and do a little change, and I will gladly try again. 6) Overall I enjoyed my experience. Better than your typical burger joint; better selection, better service, and better food. Again, just my opinion. I will return, I want to make clear that once you know what you like/don't like, once you learn the menu, there is potential for some of the best American food you can get in Springfield. /review read more

Worst burger in Springfield. Worst burger in my life actually. Chilli cheese fries were burnt and bland. I don't know what's worse in Springfield. The meth problem or giant burger. I have ate MRE's in Afghanistan with a more palatable experience. $27.27 I should have just ripped up and flushed down the toilet. Fuck you giant burger. I hope you go out of business. Mediocre fucking Bullshit. read more

I went in for an almond joy milk shake and the almonds in it were rancid. Clearly they had been stored improperly or had been ancient. I decided it was a fluke so I returned a few days later and ordered a Butterfinger milkshake. I'm not entirely certain what was wrong with it besides the fact that the milk they used must of been expired because it was also rancid tasting. A friend of mine also informed me that there was ants in the sugar and a hair in their fries. I will never go back. Also dirty looking. read more

We left after waiting 45 minutes for a 2lb burger and a grilled cheese sandwich. They had 5 tables going and I couldn't get the staff's attention. read more

If I am craving a burger and fries - Giant Burger is the place that comes to mind! They have the best burgers in town and their fries...one order is more than enough to share! I would recommend Giant Burger to anyone who wants a good burger. It's kind of a dive though, so just be aware of that. But the food is excellent!! read more

I can't even tell you how the burgers are because after waiting for nearly an hour we could take it no longer and got up and left!! Of course, this was after quite a few people came in after us and had ordered and already gotten their food. When we asked the waitress -she said: it'll be up in just a few minutes - 15 mins later still no food, so we left. You would think that they would comp us the shakes as a goodwill gesture but no!! Never again!!!! read more

I'm shocked that food network didn't put them on Restaurant Impossible the first time they dropped in. The food wasn't terrible but it certainly felt questionable when we sat at these booths littered with napkins and crumbs and as I scanned the rest of the room I saw grim, trash, and dust everywhere. It is absolutely disgusting. To add insult to injury, our waitress didn't greet us when we arrived. We hadn't eaten there before so we just stood there not knowing if we should seat ourselves or wait for her. She was impatient and short with us the whole time. Despite all this, we ordered and ate there. Our meal was okay, nothing more than average but I felt like we were risking food poisoning with the way they kept their restaurant. To close, we ordered their umpqua ice cream shakes to go and that is where the disappointment really set in. My shake was soupy and inedible before I was halfway through. Needless to say, you can get better food and service elsewhere. read more

Giant Burger - Not impressed by the cleanliness so far. - Burgers Near Me - Springfield, Oregon

Went in to try a burger, told standing room only while waiting to order while standing two couples who came in after me were shown to tables. For $12 burgers no Thank You. Turned around and left. Fins here I come. read more

Good place for a burger. Staff works very hard but need a another person or two given the amount of customers.

My husband and I go here a lot. We like the service and the food is great. They always have different specials up to choose from and the servers are always friendly. read more

We were having lunch there and is very rude kids there today were talking about their mother who was in the back gambling and a marine went up to them and told them that they were very rude and they needed to stop their behavior and he started to walk out the door and the little girl that was one of the group of kids walked out there and I couldn't hear what she had said to him that I know that it was very disrespectful. One from the shop should have stopped her and told them the kids to leave they didn't need to be there they were not eating they were not drinking they were sitting at a booth and they were playing on Facebook throwing up noises and telling each other that their mom was like a blowfish other rude remarks about her. And as for the service we only got waited on wants I had to walk up and return burger that had not been cooked thoroughly Burger was made but the fries that was with the burgers did not come back with the burger that was remade. And even when the burger was premade it wasn't correct either it was still kind of raw. I'm sure that for the amount given for a burger and soda there would be better service and better attention towards their customers. And may be a way better crowd of people in the place. I will say that the shake was very good but the service was very bad they have lost a customer for the rest of my life. I remember visiting there when I was five or six years old and the customers were very nice and so was the service but now coming back today I will never go back again. Really downed my gig for the day. read more

I have been going to Giant Burger for over 8 years and it seems to me every year it gets worse. The waitress was ok but the food was BAD. The onion rings were so greasy that the oil just poured out of them and they have watered down the ranch so much that 1/2 cream is thicker than what they serve as ranch dressing. The bitty burgers were bland, greasy, onions had no taste (ones on burger) overall it was VERY VERY AWFUL. Brad you need to do something with your business. read more

Opened the door to the staff person behind the counter who rudely barked "there are no empty tables!" Happy Mothers Day to you too! We've eaten there several times, but we won't be back. Obviously you don't want or need our business. Hole in the Wall BBQ was happy to take our money, treated us great, and the food was yummy! read more

If you're ever in Springfield wanting a good burger, DON'T go to Giant Burger. There were 3 tables filled so not really busy and we came in and we're told to sit anywhere with menu's. We picked a booth and then the wait began. They took orders at the table across from us, no we'll be right back or anything. Then 5 minutes later a new group of more than 6 people came in and sat down and before all were even sat down they took orders and started making their drinks. Still no acknowledgement of our existence. Next they bring the food to the table across from us and still nothing. Now another person joins the party that came in after us and they start taking their order at which time we get up and say we're going somewhere else where they actually believe in service, at which point they come and say I was just getting ready to come take your orders. I said nope. She apologized and said maybe they missed us coming in....... really I don't think anyone missed me coming in, I'm not small and easy to miss especially when they looked directly at us and told us to sit anywhere with menu's. What a joke!!!!!! read more

Went here because I saw it on the food network and I was super excited. I ordered a burger and waited an entire hour before they told me they had forgot to put in my order. 45 minutes later they brought me a greasy burger with even greasier fries.... Maybe I just went there on a bad day but my experience was bad and the food was nothing great. Maybe I'll try back again and have to update my review read more

We ate here one time, it took 45 minutes to get our food. The wait was too long for a half hour lunch break. Good burger, if you have the time to wait for it, and time to eat it. read more

I had the worst experience! Girlfriend and I went in there for lunch my girlfriend got a half a pound burger and I got one fourth burger and I bit into mine and it started blooding I opened up the rapper and looked at the wrapper and it was had blood all over it. So I ate some of my fries waiting for The waitress to come check on us. She never showed up so my girlfriend had to go up and tell her about the burger oh my girlfriend gave the waitress my burger and most of my fries and we waited for them to make me anywhere there and when it came back she didn't give me my fries or anything back she just gave me the burger I didn't even eat half of my fries! And if I'm paying $2.49 I think I should get at least one refill she didn't check on us once! And there were a group of teenagers there about five of them and they were so rude they're on their phones on Facebook and they were sitting there making throw up noises! And the waitress didn't say anything to them or anything finally a male customer that was leaving told them they were the rudest kids he is ever met and if they were his kids he would put them in military school, that just made them even router. When leaving she didn't even give us a discount for us having to wait for the burger or anything. I could only eat half my burger cause I was still pieces of pink in my burger it was disgusting. My Girlfriend and I will never go back! read more

This is mine of the most nastiest burger joint I've ever ate at. I took my soon and I was shocked that this owners of this little burger joint could let it run down as bad as they have. I won't go into the annoying fly in the room. There is just nothing positive I think of to comment on. Real Sad! read more

Ok, first. This place has the best burgers and shakes in lane county. Great selection for both categories. However, their service sucks ass. I've been coming here for years now and the service has always been bad. I mean , really. Every time I go there? Yes. Just unprofessional and un trained. For instance. We went the other day and sat at a both and the waitress saw us. She cleaned three tables, helped others, and never came to are table till she was ready to take our order. We only had one menu. Lol. Wow! She just hot footed it to the table, ten minutes later, with pen and pad in hand. " what would you like " in a aggravated way , like we messed up her day.lol. The cook brought our burgers out and gave us great service. Who'd of thought.lol. If this place would hire trained and friendly wait staff, the line might be longer. But, till then, don't expect much on this end of things. A little decor sprucing and upbeat 50's style wait staff, and this place would be gold. Oh yeah. Local beef Enjoy! read more

It took 45 mins for a Cheese Burger with chipotle Mayo on Texas toast. And another 15 mins for a chocolate banana shake. The place was not all that busy. Fries were under done. The burger and shake were pretty good. Not worth the wait though. read more

Great burger choices, fries are good. My wife is a tough critic and she looks forward to going back.

I am a pretty regular giant burger customer. I came in this weekend only to find out the cook that was on the food network and kval is no longer working there. I dont understand how the owner would let him slip thru their fingers. That cook put this restaurant on the map. I remember not to long ago I was about boycott Giant Burger because of their food and waitstaff. But decided to give second chance. My food this weekend was not very good and the service was on the rude and sarcastic side. Think I will find another restaurant. read more

My family and I used to come here once a week. The place was always filthy, fries disgusting, but the burgers were ohh so good. One occasion my husband, and 2 of our children went. Service sucked as usual. Burgers great as usual. I ordered a grilled chicken sandwich to go for our oldest child. The cook sent out a grilled cheese! When I sent it back requesting the correct order the cook blew his top. Screaming profanities, quit, and walked out. Leaving me with nothing to bring home to a hungry teen. We decided NEVER to come back. Reading the reviews I stand by my decision. read more

My wife and I have always liked Giant Burger, but the last time we were there...kinda disappointing. I don't mind waiting a little longer for my burger, but I would like my drinks and condiments faster when I ask for them. The burgers are great..sometimes a little sloppy to eat, but for the most part really good. The service could use some attention though, It seems to be lacking. read more

Once in a while they can have awesome burgers but most the time they come out not cooked long enough. We ordered burgers& frys to-go got home and took a bite of VERY RAW hamburger and the frys where way under cooked also. By the time we got home to eat them they where closed! so we had to order pizza instead!! very disappointing to have to wait another hour for food and pay more money out when we thought we had our dinner already. to top it off they have been less then helpful about fixing there mistake they only want to give us a credit for part of our bill even though NOTHING was edible! read more