I really wanted to like giant direct. The first time I ordered I asked for shaved ham and it was sliced thick. I decided to give it another try. This time I ordered the pork chops from the butcher section. I got four bone in pork chops. They were supposed to be thick cut. When I opened the package, one side was 1/4" thick and the other side of the chop was 2" thick. What am I supposed to do with that?! And they charged me full price for meat that looked like it was butchered by a 10 year old. I don't recommend Giant direct. read more

This is the closest supermarket when I am visiting from the south and I've been here many, many times. I've used both self checkout and a cashier, my experience has always been decent with good service. The salad bar is sooooo damn good. I crave it as soon as I get into town. A+ read more

This is a large Giant supermarket, and it contains everything you could ask for in a supermarket. With departments for floral, salads, produce, a large organic foods selection, fish, meat, pokey, prepared hot foods, gourmet cheese, bakery, deli, health and beauty, greeting cards, and more, Giant affords everything you'd need. The staff is cordial, helpful, and professional. Other selective reviews based on a holiday ham, or cameras in the parking not being up to par does not explain the sore, not shopping experience. There's weekly sales. Prices are on par with other stores, and their rewards program offers points for money towards future purchases, or money off each gallon of gas (depending how much you spend) at any of their gas stations. The Giant food stores app precedes approval saving, linked to your phone number and rewards card number. Simply clip digital coupons and the discounts apart at the end of checkout. More favorable pricing is preceded to rewards members, and the registration procedure is rudimentary. I highly recommend this consistently great location. read more

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Can someone please tell me how this store still stays open? This is the worst store I have ever shopped in my entire life. The manager could care less all she does is stay at the front desk and talk to the staff regarding personal stuff. Fruits, vegetables, and bread, always stale when you buy them. Never enough meat to choose from. Even though I could buy milk two weeks out and curdled within a few days and it's not because my refrigerator is bad. Will never shop in there again. I'll continue to shop at ShopRite.! read more

Major upgrades at this store including a kiosk in the Deli Section where you can put your phone number in the kiosk, and they will text you when your order is ready. Also, you can select how you would like your meat/cheese cut on a scale of shaved to thick cuts. There is a gas station in the back of the parking lot and selected shoppes on the side neighboring the Giant where you can pick up Chinese Food, Pizza, etc. Even a Hair Cuttery is in the shopping center. In the past I have been going to Acme however after this recent visit highly recommend this Giant location over Acme. Docked one star as I went on a Sunday afternoon, and it was very busy, but no one was behind the land and sea station where you can buy steaks and fish. As always people SYOY!!! read more

Whoever the short round guy with glasses in the deli mark I believe. He either needs to drop the attitude or needs to get fired. You would think asking him a question was the end of the world. He has the worst attitude and his body language is horrible when you ask for deli items. Just cause he can't be on his phone since he acts like we are in the wrong. If you aren't a people person you are in the wrong business. Everyone else is very helpful but he is by far the worst employee there. I'm actually surprised he still has a job. This isn't the first time or the last time. It's been going on for months and years. GIANT YOU NEED TO FIX THE PROBLEM!!! read more

giant doesn't ever deserve 1 star. I've been saying for a while that i dont want to shop in this store any more. staff is rude. the cashier was on a political rampage and after scanning my items she was throwing them. she was short with me and talking to the next person in line. I didn't call the store because I know sadly no one cares. I'm done. read more

The associate at the self check out on Sunday, February 2nd at approximately 5pm really needs some customer service skills. A father and his young son had a football ballon he brought up to purchase and when he asked the associate how much the ballon was she rudely said "it's probably a decoration". The look on that little boys face was so sad when he had to put it back. I'm not sure thee associate knew how rude it sounded, but she made absolutely no attempt to even see if they could purchase this balloon. It may seem silly to some people to be posting about a balloon, but make no mistake this is more about the attitude of the associate. What happened to customer service?? read more

The customer service is terrible. I was at self checkout and as soon as i got to one of the registers a female employee came up to me and said , "Do you have enough money?" The previous day i came into the store looking to purchase an item but realized i left my debit card at home so the transaction had to be voide. Im not sure why that question was asked, but i felt disrespected. Not only that but i shop here pretty often and every time i come in the same old lady always stares at me and watches me through out the store. As an African American woman i am highly disappointed, but not surprised. Racism very much still exists. No one should be treated as such. Based off of her nasty attitude and audacity she has clearly done this before. I refuse to support a business that hires racists. read more

The store is very clean and SOME of the staff are super friendly. My complaint is, I ordered 2 of the eight piece packs of cooked fried chicken. I figured since the guy was packing them up, I would get fresh hot chicken. Low and behold, I got 2 packs of fresh not completely cooked chicken. I should've taken the chicken back but I live too far and it wouldn't have been worth it. My solution was to re-fry their fried chicken! Wow!!! read more

I am false advertises and they say oh you're going to get a free ham and then I was like 15 points away and they wouldn't give it to me I will not have a giant anymore their prices are not that good there people are not very friendly and their stores yet or not that clean so I will not shop here anymore thank you to the lady in the black shirt because she is the one that said no absolutely not so absolutely not what I spend my money there that's spend my money is good it's spends read more

Staff is pretty friendly and food seems fresh enough. It's like every other average giant food store

Worse grocery store ever! Staff is rude, the produce is never fresh. Deli counter never looks clean. Always out of everything! Will continue to go to the Giant in Willow Grove. read more

always have a great experience here when I put gas at their gas station next door before my points expire

My supermarket of choice in from neighbouring Willow Grove. Most excellent supermarket 'store bought' ice cream cakes. I prefer this regional chain to Wal-Mart, but this branch was my go to, because it wasn't very far at all and it was close by a bunch of other stuff too, like dry cleaning and Chinese food. Great parking, great self service too. Also has a bank in store to get rolls of quarters for coin operated laundry. read more

I always go to this Giant. They have very friendly staff, and you will always see the same employees, which means they are treated right. This is a very convenient location, and they are currently adding a gas station that you can use points to redeem for reduced gas pricing. They carry organic foods also. I give them kudos and 5 star rating! read more

My girlfriend and I went through self check out with a whole cart on a busy Friday night (2-7-2020) lIke a bunch of jerks (we should of just went through a regular line). Our register dinged like 5 thousand tImes. It was so busy. Between us and all the other customers at self check out dinging left and right it was like a nightmare, but this little angel of an employee name Leah saved everyone's night! God bless her and give her some kind of reward because she definitely deserves it! read more

We never have any problems shopping here. Another reviewer mentioned the scales in produce, but I've always been able to use them. I go to Giant because they usually carry what I need, for reasonable prices. The staff has always been friendly and very helpful. If they don't know where something is, they find out for you very quickly and efficiently. read more

Long wait for Deli and checkout. Staff is friendly and helpful. Be careful when entering the store from the parking lot. Crosswalk and stop sign, however. Miss "I'm special" feels it does not apply to her, you know who you are and there are a lot of you. Had one. Woman say 'I did slow down'. Stop means 'Slow Down I guess. Many rude and ignorant people, shop here. Management will not take action until someone is killed. Speed bumps would be an inexpensive fix. read more

this is the worst giant, EVER. i have brought produce from here and two days later rotten. i've brought items off of the shelf, months EXPIRED. i also went here and a worker was fixing a shelf, sat it on floor and walked away..... (mind you shelf blended in with floor color) and i tripped over it and almost fell. i will not spend another PENNY in this hole of a store. i will be taking my money to acme, shop rite...anywhere but here. and i will also inform all of my friends, family and coworkers of how horrible this giant is. read more

store is clean specials are a joke i.e. two for sales the item is nearly doubled in price store coupons in ads there is a $25.00 min purchase to use it the staff is very rude, i do not know how the upper management allows this kind of behavior in a retail setting if you see more than three registers open when they are busy take a picture it will be worth money one day read more

Usually i'm trying to go to Willow Grove Giant store, much better choice there, but this one is little closer to me. Every time here i'm confused with isles layout, it's totally different than in other Giant stores...so you have to spend much more time there to find what you want. read more