A beautiful hotel with an amazing staff. Checking in was a breeze Ms Ross was very professional…read more When the room I was assigned was not the wheelchair accessible I needed, I talked to the manager in charge there Marcus he was able to resolve the issue and actually help me move from one room to the other with my luggage. The hotel has an amazing on site restaurant opens up everyday after 5:00 p.m. they have a wonderful bar with a bartender named Nate, he is quite the comedian and definitely good at his job. Wait staff are attentive and very accommodating. The room itself has been very comfortable. I like the AC cold, I love the bed comfortable, and the black drapes were wonderful. It was annoying that they didn't have any premium channels on the TV., but who goes on vacation to watch TV anyway. The pool was really nice, didn't have a lot of shade around it, unfortunately. And the jacuzzi tub was hot but not very bubbly. I'm informed that they are working on those things. They have a delicious breakfast every morning hot and fresh they make it right there, or you can go to the Continental route and just have the bagels and the fruit and cottage cheese. I recommend coming back down at 5:00 during the week check and see what they're specials are for the evening. I had a wonderful chicken parmesan for $12.99 it was awesome. They have delicious appetizers, my favorites were the chicken quesadilla, and the pork sliders, those are awesome. I also like the Southwest egg rolls they had totally delicious. When I asked Nate if he could make a different drink he was totally up to the job! I believe I got a Royal Crown Apple it was amazing good thing I was already in the hotel and nowhere to drive to..!

Met Nate the bartender. He's awesome. Funny with a pinch of snark. Cmon in and say Hey to Nate…read more Great guy. Hilton should take care of this guy.

The general manager is RUDE. She doesn't see it for some odd reason but she don't think ppl should…read moregive her the energy she gives. Ive been trying to keep quiet but the way she came at me this morning was wild. The truth hurts, so she told me to gather my things to get out of the hotel. I've been here for almost 2 months and last night was the worse when I met her family member which confirmed what I was thinking abt her all along. She allows her drunk cousin (whom I've never seen here since I moved in) to come wash and do what he wants to do at his free will. He sat by the door for hrs staring at my kids go in and out of the wash room, the felt so uncomfortable the way he looked at them so I went out to check it out. When I got there he did the same to me so I stared back at him... he asked me if I was ok, I told him that I was gonna ask him the same. (The worker at the time called the general manager Lena (the drunks cousin) told her what's going on she asked the him if he was drunk she replied "yea that's my cousin" because he was going around telling ppl that she's his cousin) I expressed how he made the kids feel so he stared apologizing 3800000000000000000 times he was doing so much even his son told him to CHILL several times! I left back to my room and left the kids to put their things in the dryer. The worker at the time asked him to leave us alone because he saw that he was being extra! After that the drunk continued!! He went into was laundry room, asked my kids if they wanted any detergent... when they didn't answer him he walked out saying "fuckin niggers". She came to my room this morning with her shitty attitude because my ac went out over the wkend (they gave me another room so I came to up to shower) the first thing she asks is why am I here. My things are still in this room so I came to shower and get ready for work. She goes on "what room are y'all staring in because the boys were up here all day yesterday, (speaking abt my teens) they were not doing anything they just wanted to come here for to watch tv and chill. She's goes on "if it's that hot why are they here" lmao like why is it bothering her? If they wanna be hot I'm still paying for the damn room (my daughter and I downstairs with the baby) if they wanna be hot why is it bothering her!? I didn't answer her question. She went on by saying that I need to move what's in front of the ac because they are gonna replace the unit. She said she wanna ask me to change my attitude towards her... by now I'm annoyed because she's said too much already! I told her that I'm a mirror and I give what I get! And what I've been thinking all along I was correct and I know because of her cousins comments towards my kids! ALSO I've been making partial payments for some time now and all of a sudden this morning I'm not able to do it anymore! She's a racist piece of shit. Then she told me that she'll refund me after I took my stuff out of her place for the wk that I paid in advance... when I went to ask for the refund, she told me that she won't be refunding my money. Called the police and everything.... What these ppl do is play victim after they start shit with ppl. Side note: Lena have been picking with my sister and I since we came to this place in sept... she have been verbally abusing us. She said that we were walking hard (we heard hard walking from our room too) she said that we had to move out of our rooms, we moved with no problem. My nephew opened the lock so that the door won't lock behind him when he was taking the trash out... she saw it and instead of knocking on the door to tell us that we can't do that with the lock she pushed the door open, put her foot in the doorway and argued with my sister abt the lock (I saw her workers do the same thing with the locks) last wk on my cleaning day she told me that she cant change my sheets because she had no clean ones. Remind you every other wk when my room was cleaned my sheets were changed, so I don't understand what was the difference with that wk. I usually pay little by little every wk so that I can be on time with my payments after work... this morning she told me that I'm not able to do it for some odd reason when... the other manager had no problem with taking my payments. Lena started picking with me since September when I first got there, when I told her how I felt this morning it was a problem then used her authority to put my kids and I out of the hotel. She's racist and uses her title at the hotel in so many wrong ways.

Elevator out of service. Expect people to hump bags up 4 flights of stairs. Too cheap to get…read moreelevator fixed local. They would rather guests be miserable than spend a few bucks. I wouldn't stay in this dump again on a dare.

Zero stars in my opinion. We went with 3 families to have a week in the sun with our kids. Once we…read morearrived here, it was nothing like the photos. We walked into complete joke of a place. A broken window with cardboard box closing it up, a doggie door on a locked door into a garage that the owner was STAYING IN!! At all random times during the day and night. We had two, one year old children that could have crawled through that dog door! The floors were discussing, all of our feet were black from just walking on it. We started bringing our stuff in from our long drive here only to find more and more filth. The fridge was full of old food and dirt. The front of it was splattered in who knows what. The microwave had food all over it. The stove top had grease splattered and was so dirty you could write your name in the filth. The dish washer STILL had dishes in it!! The bathroom tub had hair everywhere and was BLACK with dirt. Both toilets in this house were covered in hair and poop. The drawers in the bathroom had hair clippings like someone shaved and dumped their hair in there!! We found glass multiple times on the floor. The beds were beyond GROSS. Stains everywhere, one even had blood stains on both the sheets and the bed . There was layers of dust on the ceiling fans and under the beds. The walls were splattered with filth. Picture frames on the wall covered in all things gross. The dock was broken, the mini golf was A COMPLETE JOKE. It would be better off as fire wood. We called vrbo immediately and they called Peter who told us that he would be sending a cleaning service to fix this around 2 pm the next day. Of course being during naptimes for our kids we agreed (mistake) so we headed out so they could clean. We came back after 5 to Peter NOT a cleaning service. He said he cleaned the bathrooms but there was no difference at all. He left and the place was exactly the same. So we called vrbo this time to see if they could help move us, and get our money back. How could we stay here with our small children and the filth?!? Vrbo said that there was nothing they could do for us but continued to apologize. We called Peter then to see if we could get our money back or at least do something for us. Because at this point we had now cleaned the bathrooms and kitchen to make it work just so we weren't so grossed out. We went and bought our own cleaners to do so!! Peter Yelled at one of the wifes on the phone, making her cry. Then came to the House!! With his girlfriend telling us that the place was clean and that it was fine. Never apologizing for anything. Just that he would get us new bed sheets and that we were over reacting. "Treated like family" is a joke. All of this drama happened while we were trying to feed our kids dinner. At this point none of us felt comfortable staying here with our families. But were out of money if we left. So we were stuck. We cleaned the house and left everyday and went somewhere to get out of that place. None of us slept in fear of what was on those beds and knowing peter was there at all times. The place is gross and not worth your time nor money. This was supposed to be a fun family friend trip and we all couldn't wait to leave. How horrible!! Family's saved money, took off time for work, travelled over 18 hours to come to a complete mess of a place. We all have tons of photos of everything! Save yourself time and money and stay somewhere else.

I inquired about this property after arriving here from Los Angeles. The first night I stayed in…read morethe house they rent out I was so tired I went right to sleep and checked out next morning. About an hour after checking out Peter and his wife "Taz" called me offering me the motorhome next to their house to stay in because the rental house was being rented out for the weekend. I agreed and met with them that day. From the outside the motorhome looked ok. When they showed me the inside it was dusty and didnt appear to have been used in a long time. I thought it was odd they didnt clean it before showing it to me but in that area there arent a lot of apts available and no hotels that I seen so out of desperation I agreed to rent the place. Against my better judgement I agreed to pay $750 a month and $750 deposit which I would get back as long as I didnt do any damage. So I gave them $1500 and moved my stuff in. First incident that happened was when I opened refrigerator it was infested with bugs I immesiately called them and Taz came and put a bunch of towels soaked in bleach in fridge and left it overnight. She said she'd be back in morning to finish. So in the morning Im still asleep and theres a knock on the door, mind you I wasnt given a key. So shes knocking I didnt answer because i was still asleep and after knocking twice she decided to just let herself in the motorhone. I know where Im from its illegal for manager or owner to enter a rented property without 3 days notice. Theyre definately not allowed to just open the door especially a locked soor whenever they want. I was asleep naked and this woman just walked in like it was nothing. She cleaned the fridge and left. I know she entered the motorhome numerous times when I would leave in the next 2 or 3 days i was there without permission. Ive sinced noticed numerous things of mine missing but this would be the least of my lroblems come to find out. This next series of events I have attached pics so you can get an idea of what Im about to say. The last night I was there, while laying in bed, I kept itching really really bad about 3 hours later i turned on all the lights and couldnt believe what I saw first of all she took the sheets I had used 4 days prior when I stayed in the house and put them on the bed in the motorhome, not really a big deal but little odd. When I looked at the mattress underneath the pad that was put on top of bed I was horrified. (See pics) i jumped in the shower cuz I felt so nasty and covered in bugs. (See pics) when i got out of shower and looked at the water you could literally see all the bugs that came off my body and hair while showering. Not to mention i had to take a cold shower cuz entire time i was there I never got hot water. Its trou ling even repeating and reliving this situation again. Im horrified of bugs especially bed bugs. As I started to look through my things everything had bugs on it. I grabbed all my things and immediately went to 24 hour laundrymat and hot water washed everything I xould salvage that ddidnt get thrown away by me. I had to throw away about 15 pairs of shoes because they had fabric on them and I couldnt wash them. I have very good taste in shoes and as everyone knows womens shoes are not cheap. I was itching for days after. While at laundrymat i text Peter asking him for my $1500 dollars back. I had only been there for 4 days and in thise 4 days i never had hot water, my privacy was violated daily and I had to throw out probably $1200 in food that was in fridge and my other belongings that were ruined by bed bugs. Not only did they refuse to give me any money back but I didnt even get an apology. Nothing from them whatsoever except "wheres the key" thats the response I got after writing a 3 page text frantic and in tears I was so horrified by bug situation. Not even an apology. I still to this day havent received a dime back from them. I have many photos and will be taking them to court. So anybody even thinking about staying here, think again you will regret it. Im a very easy going person and I was done so wrong by these people. Please look at the pics Ive included so you know everything your reading is the absolute truth about what happened there. Grom afar it seems like a nice place but dont be fooled. I can almoat guaranteed they did nothing about the bed bug problem and the next person that stays there i feel very sorry for. And if your thinking about renting the rental house they have just remember it only takes one bug on their shoe or clothes and they walk in that rental place that place is now infested.

Avoid giving money to this company. They are dishonest and unwilling to return deposits. I…read moreinitially booked two retreat dates and was told I would receive a refund if I canceled within a two-week window, as stated in their refund policy for September 2024. I canceled one retreat in November 2024 and was fully refunded. However, when I canceled the second retreat, they are now refusing to refund me. At the time of booking, the website clearly stated a two-week cancellation policy, and staff verbally confirmed that full refunds would be given within this window. Since then, the company has changed their policy and updated the website, but they never informed me of these changes. Now, they are withholding a deposit of over $1,000. While I understand policies can change, it is the company's responsibility to notify customers of any updates, which they failed to do in my case.

If I could give this zero stars I would it's 11:44 PM and we are leaving this place cannot get a…read moreresponse from the staff regarding an issue with a common bathroom that should've been a PRIVATE bathroom as listed in the ad for this retreat...talkin bout POOR customer service? Really? And a word of caution, don't use Hotels. Com to book a room... the wait to speak with a HUmAN was in excess of 2hrs! Wtf???!??? Not to mention hubby was looking for for a peaceful spot to celebrate my bday. Wowwwwww I'm astounded by the fact that no one would respond to my husband's calls! This really SUCKS!

I've stayed at this hotel multiple times this year visiting my family! This is an affordable hotel…read morewith great customer service! The rooms are clean with cable and the ability to connect Netflix & Prime. If you have questions or need anything out of the ordinary, I highly recommend speaking with Jasmine at the front desk! She's amazing! The free breakfast is another plus with many choices from cereal, fruit, waffles, eggs and a yogurt parfait bar! Definitely recommend this hotel for anyone visiting the Riverview area!

Very nice place. Have enjoyed the breakfast in the morning and the relaxing area they have for…read moreeating. Great location. Front desk staff has been very friendly and helpful. The room is specious and clean when I arrived. If you are visiting in the area and need a nice hotel to stay in then look no further.

What a terrific park! Friendly people, lots of activities, very clean, and a brand new laundry room…read moremakes doing laundry so easy that I call it 'laundry heaven.'The staff here are so kind and helpful. We truly enjoy coming to Rice Creek.

They never have water they cut the water everyday and they dont care they dont let people cook…read moreshower and do the dishes cause they cut the water everyday

First off, remember, this is rustic and full of antiques. Period furnishings with small tv's and…read morewooden floors. Very authentic and educational. It does have Wifi and a nice pool. The beds are high off floor, but environment is quiet and very unique! Worth a go!

Such a cute little place!! We stayed at the cottage and it was kept clean and had a nice pool…read moreoutside. The place seemed a little creepy at first but it's actually just a very nice little outdoor bed and breakfast. Definitely would recommend and I can't wait to come back!!

I'm on the 4th floor is quite pretty I mean it's clean it's homey looking is convenient everything…read moreworks it's nice having kitchen. And they're even having what do you call it Pest Control today they do it on a monthly basis.

This is a huge polished turd of a hotel. All the handicapped spots are taken by regular cars…read more... Cars that were here my entire stay. Only 2 had legit signage of 7!! It's noisy, not clean at all and has zero amenities.... Including no house keeping unless you ask and it's ONCE during your stay. The water pressure is barely a dribble and never got very hot. The lighting in the bathroom I nowhere near bright. The nail pops and marks on the walls looks like people live on the ceiling and walls.... Worse, there's dried blood on the hallway wall and hair in the shower. No kitchen utensils or cookware what so ever. Nothing at all. The coffee pot was gross. Find somewhere else to stay is my recommendation. For that matter, this will be my last stay EVER in Tampa. People drive like crap and the traffic is crazy all day every day! It's bad!!!

We enjoyed our stay. The food was average and you have to make reservations for the restaurants…read more The beach is the best part! The service was excellent.

This was my first time staying at an all-inclusive resort, and disappointment is an understatement…read more The building itself is in desperate need of renovations, as many areas are outdated. From the outside, the hotel looks rundown, with paint chipping off the exterior. The pools had several slimy areas and even some rusted spots. They also use an overwhelming amount of bleach to "clean" the hotel, but it honestly feels like it's just masking the musty smell. The elevators felt like a safety hazard. After reading previous reviews about people getting stuck in them, I was already nervous, and they slam shut when the doors close. The "all-inclusive" experience didn't feel very inclusive. According to the hotel's app, the specialty restaurants were fully booked all week. However, every time I walked by, many of them looked half empty. It seemed like they only accommodated certain guests, and the reservation system was unnecessarily difficult to use. I was told reservations could be made 48 hours in advance, yet I stayed there all week and was never able to get one. It felt like a scam. The coffee stand that served lattes and baked goods was also disappointing. The coffee was consistently poorly made, and nothing really stood out. The buffet was the only decent dining option, but who wants to eat at the same buffet every day on vacation? Room service was another letdown. It consisted of basic turkey sandwiches, chips, and mediocre desserts. There were no hot meal options available. The liquor dispensers in the room also looked like they had been there for years and were stocked with low-quality brands that even many locals probably wouldn't choose. The bathrooms were outdated and had the same musty feel as the rest of the room. When you're paying the prices this hotel charges, you expect an experience that actually impresses you. My first trip to the Bahamas was ten times better than this one, and I stayed in an Airbnb with locals for a fraction of the price. Do yourself a favor and stay at Atlantis or another well-reviewed all-inclusive resort. Better yet, consider staying at an Airbnb and exploring the island. This resort simply doesn't do the Bahamas justice.