Staid at Gila River Resorts while in town for a conference being held at their resort. We had a…read moreroom on the top floor. The rooms were nice and clean and well maintained. The bathroom lights above the shower did not work, they would flicker then go off. The tissue box was empty at check in besides the tissue rose made on top. There were issues with the "mini bar" sensor at check in and someone had to come check on it later in the week. We didn't get service on some days of stay even with the "Service Please" Sign on the room door. The pool is open until 10pm, however the pool bar closes at 6pm and they had people exit their cabana rentals at 7pm. The drinks at the bar were severely over priced and mediocre at best. We paid $43 for 2 margaritas at the pool bar that tasted like blended water with a splash of margarita mix. The umbrellas at the pool had to be closed most of the time due to the winds, which also blew all types of debris and trash into the pools causing a bad look. One of our party was double charged at the pool bar, and they expressed that they could not reverse the charge and if they did it would take 7-10 days to return to the card, but refused to give us the extra drink because they couldn't serve more than 2 drinks within 30 minutes to the same person...even though there was 6 of us in the party and she was charged for 3 drinks, twice. Which could have been one per person in our party. The mobile bars within our evening reception drinks were higher priced in there than on the casino floor, so we all left our reception, to get drinks and come back. Drinks were on average $4-8 more than at the bar at the casino. One of the girls in our group personal cards was charged not only for the deposit amount for the stay but then the remainder of the balance for the first night and then again for the rest of her stay, causing her bank account to be nearly cleared out. In which the front desk staff told her there was nothing they could do, and that it would go back to her card Friday at the earliest (this was Tuesday). As we were there on business the rooms were prepaid with CC authorizations on file for the cost of the room rate + resort fees, so she was left with no money to pay for food or anything else for the rest of the week, and they could not provide any help and did not have any managers on property. We were able to track down a manager in a different department who was at least able to get her a food comp to pay for her meal thankfully. We were really excited to stay at Gila River, we had heard many great things about this property and were were unimpressed with the level of guest service.

Zero stars for Gila River Resorts & Casinos - Wild Horse Pass…read more They used to have some of the best truck parking around, and now it's gone. Another place pushing drivers out with no thought to where trucks are supposed to go. Truckers brought business--food, gaming, everything. Now that's gone too. Bad decision all around.

First time here and was awesome! Huge casino, big sports betting area, and LOTS of table games…read more I spent some time at the Blackjack table with my friends and we had a great time! Dealers were super friendly and the whole table's vibe was UP. Came here on a Saturday night and while it was busy, it was not overwhelmingly jam packed and there were still plenty of tables with room to join in on the action!

Went here with my family just to check out the casino (didn't stay at the hotel), and honestly had…read morea really great time. The place was super clean.. staff was constantly keeping everything tidy and trash-free, which I really appreciated. The machines were well maintained, and it was nice not seeing empty drinks sitting around everywhere like you do at some other spots. It made the whole experience feel more comfortable and put together. The dealers were also really friendly and approachable. If you weren't sure how to play something, they took the time to explain without making you feel dumb or rushed. Overall, it was a fun, clean, and welcoming environment. Would definitely come back!

I love coming here. I play the craps table and it's always room and the servers are always kind and…read moreattentive. I love the fat burger! Has vegan options & milkshakes.

Gila River Resorts & Casino/Santan Mountain is easily one of the nicest casinos in the area. It's…read moreone of the newest of the Gila River Casinos; completely new. it's super clean, big, and bright inside. Plus, it's totally non-smoking, which makes the whole vibe a lot more comfortable. They have a huge selection of slots and a great sportsbook area to hang out in. The bars and food options are good too. (Food Court is smaller though and doesn't have the same restaurants as the Gila/Running Horse).

This was just gross! I don't know how else to describe it. While the hotel itself is nice and…read morepretty, it's very obvious the housekeeping department is lacking or non existent. We paid extra for a suite. The room stunk. It smelled like old dirty socks. Did not even smell clean. Our shoes stuck to the floor as we walked across it. Apparently, this hotel must be hurting because they could not even afford to put trash bag liners in the trash cans, Yeah, of course the hotel was full. Not enough employees. (One person coffee shop on Sunday am doesn't work.) It was just nasty. We won't be back.

I want to say how much I appreciate Gila River Resorts & Casinos - Vee Quiva for allowing semi…read moretruck parking. As a retired public servant now out on the road, I can tell you it gets tough out here. Safe, legal places to park are getting harder to find, and that adds a lot of stress to the job. I'm in Phoenix about once a week and spend around-- well a lot--- in the casino. Having a place like this makes a big difference. It gives drivers a safe place to shut down, get a good meal, relax a little, maybe have a drink, and just reset after a long haul. Trucking keeps this country moving, and it's a shame more casinos don't recognize that. Places like Wild Horse Pass use to but no longer allow truck parking anymore, and that's disappointing. There are ways to manage it, like controlled access for players card members. Bottom line, Vee Quiva gets it. They support the people who keep things moving, and that matters. I'll keep coming back because of it, and I hope more places start paying attention.

Honey and Lime Restaurant was definitely a 5 Star! Excellent food but our waiter Mark was the best!…read more The mashed potatoes should not be missed... nor the key lime pie! We both had Caesar Salad, pomodoro pasta and I had the shrimp with shishito peppers. The chairs at the table seemed a bit low though...

The staff at every area, front desk, food, parking, rude and short. We've stayed here several times…read morehoping things would have improved from the last but they haven't. This place becomes more and more ghetto every time we come. This will be our last time here.

This place is great! Very laid back and beginner friendly. I signed up for the card and got $20 of…read morefree play, which was nice. We dined at the WKP sports bar and the place is DRIPPING with movie theater sized screens, a great place to watch sports. I had the fish and chips and my other half had the California burger. The fries were perfect and the fish was battered so there was a nice crunch in each bite. I asked for a ridiculous amount of tartar sauce and they happily obliged me! The fish and chips were 10/10 and the California burger was rated 9/10. It was a Sunday night and there weren't a ton of people there, I could get around easily. I would definitely come back!

The valet parking is very easy and I highly recommend. I did get their member rewards card and the…read moreemployee helping me was very nice and personable and made some nice suggestions. We saw Chubby Checker perform and that was amazing. This 84 year old still knows how to put on an outstanding show. The conference center was not so great as they had folding chairs that were not very comfortable. The show was great but probably wouldn't return due to the seats.

The employees at this casino, overall, seem happier than at some others in the valley. Very helpful…read moreand welcoming interactions with bar staff, restaurant staff, security, and restroom attendant. There is a large selection of machines and some table games, a keno room, bingo, and sports book. There are decent food options, including a quick-serve counter, a sports bar, a steakhouse, and I think a deli or diner style place. There is a large parking lot; I didn't see any parking garage or covered parking, but that may have been in a different section (important to remember in our warmer months!)

Came to play bingo and have street tacos. Had a bad experience at their sister property which kinda…read morespilled over. Played bingo and over 1000 cards and shared one $100 game for a $32 pay. Large room, lots of people but they also play a lot of games. We seem to be only able to win on the specials, not the regular games and usually split the wins. Kinda even on slots, didn't play any table games. Great food in the bingo hall. Had a burrito, street tacos and cookies. Really good food and a great value. They also have a self serve soda/coffee bar which is nice. Didn't see any cocktail service which might explain the issue we had at talking stick...1 star rating for $400 wagered and $32 pay....1 star rating for cocktail service (lack there of)...1 star rating for experience at talking stick (sister property)...5 star rating for bingo team friendliness...5 star rating for street tacos and cookies and soda/coffee bar...will average it out as 3 stars...