Long & Son has assisted our extended family on more than one occasion and we have always been…read moresatisfied with their service. The most recent occasion was no exception. They supported us in our choices and offered suggestions when we asked, never pushy or overbearing. We remain thankful for the care and devotion the staff here has extended to our family when we have been in need.

This was my first visit to the facility. The chapel room is a nice quaint place to accommodate a…read moreviewing and funeral. The staff were courteous and accommodating to visitors. It was a very hot day on my visit and the air conditioning was working well as it remained cool inside. I did not tour other parts of the facility, but I was pleased with my time at Long & Son.

This office handles the Medical Examiner duties for Anson, Cabarrus, Cleveland, Gaston, and Union…read moreCounties. They also serve the residents of Mecklenburg County in additional ways. They provide law enforcement agencies with forensic pathology reports by performing autopsies and post mortem examinations. The facilities are modern and technologically advanced. They also provide storage for bodies when circumstances create a need for extended refrigeration. They sign death certificates once they determine the cause and manner of death. They issue autopsy and toxicology reports to agencies and family members. They provide transportation of the deceased to and from the ME's office. The staff here does a great job of trying to be helpful in the face of tragic and sad events. The office is always overwhelmingly busy.

Everything you would expect from a funeral home. Plenty of parking, a large quiet chapel area with…read morelots of noise baffling, muted tones with lots of light colored wood and plenty of seating. Ushers were working hard to make sure that the pews were getting filled up properly or there would have been people standing in the back. All of these to make sure that there were no distractions from honoring our departed friend. I don't know if the organist was part of the funeral home or hired by the family, but either way he was excellent. A great service and a great facility. Thank you, Ellington.

Best funeral house in town! Expect to be treated like…read moreroyalty! And I didn't expect that Derek still be that professional and amazing! Wow!! I am still amazed

They were fine. The service was very fast-food and clinical. It wasn't hand holding and empathy and…read morehere's my card, ask me any questions, I'm here for you. It was strictly business. You came in, paid them the money, and left. They were a little brusque and determined to get that money upfront, as if they're used to being stiffed (no pun intended). They're one of the cheapest cremation services in town (even cheaper if you arrange it in advance), and you get what you pay for. They didn't screw anything up, they just give you the very basic service and send you on your way. Everything else cost extra. Even putting the ashes in an urn you brought in costs $40 or something that I considered annoying. Any way they can upcharge, they will, but It's not like they're pushy. They're just not friendly or charming or even particularly sympathetic, and it can be kind of hard for some people who are suffering from a loss to deal with someone who seems... cold. Additionally, they screwed up when we made the appointment and forgot to tell us we had to bring in various documentation (and that if there are siblings, more than half of them have to fill out the same form agreeing to the cremation, not just one person, even if that person is the executor), so it was a bit of a hassle in the beginning and we had to come back. Again, it was fine but I personally would've rather paid a little bit more money for real service and compassion.

Gordon and Greg handled everything with respect and compassion. From beginning to end the process…read moretook 3 days. They took care of my daughters body, convinced me of how I needed to view her before hand (so I would have a final image that was peaceful as opposed to the image I had had prior) and even helped me choose an urn that was reflective to her love of butterflies. I have not taken care of my final arrangements yet, but when I do I will allow Gordon and Greg to help me with the details.

Heritage Funeral Home and Cremation provided truly exceptional care for our family. From the very…read morebeginning, they were compassionate, responsive, and incredibly considerate. They walked us through every step of the process with patience and respect, making a difficult time feel far more manageable. My mother was cremated, and everything was handled with dignity and professionalism. Their kindness and attention to detail did not go unnoticed. We are deeply grateful for their support and highly recommend Heritage Funeral Home and Cremation. They did a wonderful job.

They didn't have availability so we chose to go somewhere else. They were shocked we left and held…read morethe body for an extra day unrefrigerated out of pettiness. Terrible corporate owned business. Would never recommend.

Called to get pricing and the staff was very very rude. When dealing with people who have just lost…read morea loved one you need to have some compassion in your voice. Will never recommend or use their services

Let me tell you a story, our story of our encounter with tribute Cremation Society…read more My brother Terry passed away a few weeks ago and needed to be cremated. We contacted tribute Cremation Society and they cremated him. The Cremation took a day longer than they thought it would. It was supposed to be done on Thursday instead of Friday. This of course caused issues with the planning of my brother Terry's memorial service and getting the ashes. When my brother picked up the ashes he was yelled at and berated! The lady also called up my sister, whose husband had just passed, and yelled at and berated her. Now there was an issue with confusion in the stress of the memorial service but to be yelled at by the people that are caring for your dead is absolutely deplorable! Here we are hurting because we've lost a loved one and the company that was there too cremate him lashed out at us and told us to never contact their company again! I suggest you go somewhere else as this place has no care for your deceased all they want is money