Very rude employees. Refused to send an email confirmation and also refused to cancel my reservation. Hung up on me multiple times.

It was dirty on walls, door inside was dirty, bathroom mirror was smudged, toilet seat was not properly fit , no hot water on 2nd morning and mattress was lumpy and old It didn't help my experience when the management staff was rude Do not stop here! read more

I am very generous for giving them one star rating. The worst motel that we stayed in recently. I had a difficulty with walking due to recent foot surgery and asked whether we could have a first-floor room. The desk guy said: We need to pay additional $ 12.00 for the first-floor room and they had some empty rooms at first floor!! That was not the only problem. They didn't have smoke detectors on the celling. It was ripped off!! The little refrigerator didn't have knob and was making a loud noise without keeping our stuff cold!! Lots of our fruit got spoiled. The shower head was spaying tiny amount of water. I thought O was taking shower with an eyedrops The stairs that were going to the second floor was very uneven for the first 4 stairs. Total health hazard. On top of that they charged us $1 38.75 via booking.com, when their advertised rate was for 2023 was $75.00. No one should stay at this hotel for such a lousy service. They need to either fix up the place to comply with eh regulation or shut it down. read more

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The room was absolutely disgusting. The bathroom smelled like mildew. The microwave was covered inside and out in a white and brown substance, as was the refrigerator. The chair was threadbare. I asked management for a new room. The two men I spoke with were rude and dismissive and told me there were no other rooms available, despite the parking lot being empty other than one car besides ours. The people above us literally stomped all night. The only reason we stayed was because we had been driving for 10 hours straight and were still 5 hours from home, and it was 10:00 PM. I would have gladly left and driven the additional 5 hours if my husband hadn't of been so exhausted. read more

Will never stay at this hotel again terrible customer service and the rooms are disgusting just stay across the street at the comfort inn wayyyyy nicer and cleaner and it comes with breakfast read more

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Right off 101 with couple restaurants within walking distance. Possible homeless in area. I arrived a day early but the owner accommodated my change. Room clean and appears recently updated. Small fridge, microwave and in-room coffee. read more

Horrible customer service. Their office wrecks, I made a reservation on hotels.com and was denied a room. I specifically called ahead to make sure if their was rooms available and the guy on the phone told me yes and abruptly hung up on me. When I showed up and told him he said I wasn't specific, yet the bastard hung up on me before I could even get another word. I been on the phone with hotels trying to get a refund since this dude is no help at all. I have stayed at this place numerous times since I do live 200 miles away and is right near all the big outlet stores and literally of the interaction, but never again! read more

Gilroy Inn - Hotels Near Me - Gilroy, California

DO NOT STAY HERE. AVOID AT ALL COSTS. This place is simply disgusting. We only stopped because it was midnight and I hope against hope no one ever stops here again. Not only is it the general cleanliness of the entire business, it's the fact they have bedbugs. It's 2020. Why is this still an issue? If this place cannot be bothered to check for bedbugs, how are they defending their customers (often simply travelers late at night) from COVID? read more

Gilroy Inn - Bedbug bites. - Hotels Near Me - Gilroy, California

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They charged us $105, when their advertised rate was $75. He did not want to let our emotional Support dog, the room was not particularly clean, the smoke alarm was missing and the refrigerator was loud, making a buzzing sound. It did seem quiet and safe in the motel area and surrounding. read more

I wish I can give negative ratings they were very rude I just walked in to meet my friend and they told me to leave like I barley just stepped in the parking lot and they were vey rude and inconsiderate and no one should ever stay here they should be shut down read more

Very high priced out dated everything . If you smoke you have to smoke on the road outside of the motel . Did not feel like a guest there .

Do not recommend!! Average room . After seeing two rooms both of them being below my likes ... They refused to give me a refund after I said I did not wish to stay there . Basically I was robbed !!!' I did. It stay there . I do not recommend !! read more

This is a budget place so my expectations really weren't very high, but I'm leaving a one-star for because there was a group of men getting drunk and blasting music in the parking lot late in to the night. We called the front desk about it and they did nothing about it. Other reviewers have noted questionable cleanliness so I won't speak to my experience beyond saying that they're right, it's dirty. read more

Manager is very friendly and very courteous. Price is reasonable and centrally located by the Gilroy Outlets. Will definitely stay here again. Namaste! read more

Gilroy Inn - Hotels Near Me - Gilroy, California

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3 stars cuz this is not the hilton but it was not that bad. Simple , clean and check in was awesome!! Walked in the front office and BOOM got slapped in the nose by dudes wife cooking up curry something in the back like I really smelt it in my room that's how they got down here really big time now you mix garlic because you are in garlic capitol of the world plus motel curry and you got a fun night of smells at no extra charge :) I'd stay again right off the 101 convenient for me that day. Room was clean and the shower sucked but cmon I didn't pay a 1000$ so I know what to expect plus I'm a man and not a wee lil baby who's gonna complain about a smudge on the mirror. read more

Gilroy Inn - Decent room check in was smooth despite what u read on yelp - Hotels Near Me - Gilroy, California

Staying in town for a wedding we looked for a cheap two night stay but I guess you get what you pay for. The worst part is my first complaint; the clerk at the desk. He refused us more towels, when we asked the number to the office he didn't tell us, instead he told us that it's good exercise to walk back to the office if we needed anything. Then he was rude by telling us to leave the office. Inside the rooms nothing worked including the TV remote, the hair dryer burnt out while in use and the sink was leaking enough to wet my feet. The rude office and dirty room was just a bad experience altogether... read more

Gilroy Inn - Hotels Near Me - Gilroy, California

We booked a room over a year in advance here so we could stay during the US Open. The DAY OF the reservation, we received a voicemail saying the room reservation was outright cancelled because the card on file had expired (granted we booked over a year ago), and "according to California state law, the hotel retains the right to cancel and rebook appointments." In a money grab move to take advantage of the higher demand weekend, this place rebooked our room for triple the price. The Gilroy Inn has confirmed everything was in order just two weeks prior. They made absolutely no attempt to reach out or obtain updated credit card info. We landed after 8 hours on a plane to find we were without a bed to sleep in for the next four days. The Gilroy Inn does not honor its appointments. The Gilroy inn exhibits absolutely deplorable customer service. I would not recommend this abhorrent and seedy outfit to my enemies. Utterly shameful and despicable!! Thanks for nothing Gilroy Inn! read more

Horrible Customer Service. The building manager stands outside the parking lot and calls each room who hasn't checked out starting at 10:45 am to kick everyone out. Wouldn't return even if was free. read more

OK clean basic room. Was nice no icky carpet. Bedding was crisp and white. Bed was comfortable and plenty pillows. Close to shopping and resteraunts. Bathrooms were nice and simple but clean. Not a whole bunch of noise. Would come again. read more

Two words......bed bugs! And rude office staff Room looks super nice though, but do not be fooled! Bed bugs in room 134!!!!! Other rooms OK? Don't know for sure but 134 is infested! Plus there's no talking to the ppl who own it because they are so rude they just yell at you and call you a liar! Bad business, bed bug bites for $80 plus tax? No good! read more

It's never good when you're looking for your kid's stuffed bear under the bed and find beer bottle tops and a condom wrapper instead. ewwwww. This place was super budget and the check in guy was friendly but if I paid a penny more than the $55 rate I found on bookings.com I would have been pissed! It is right in the midst of the outlets which is what I was looking for but the morning after shopping we were outta there. read more

VERY DISAPPOINTING. It's not a bad motel, but early in my stay, when I found I had to leave one night earlier than I booked, THE MANAGER WOULD NOT REFUND MY MONEY for the final night. Hotels.com confirmed to me that once the motel has your money it's up to them whether they want to refund you or not. Basically I was robbed. I have traveled over 2.5 million miles but this is the first time I've had to learn that lesson. RIDICULOUS. read more

Terrible. Fitted sheet doesn't fit the bed. Traffic noise was horrible. Carpet was wet on the side of the bed and there's a half inch gap under the door that lets all the street lighting in. Pay the extra forty bucks and stay at the Best Western down the street read more

Gilroy Inn - Half inch gap under the door let's all the street lighting in - Hotels Near Me - Gilroy, California

Nice rooms. Hard working people. I stay here often. Don't let the looks of the exterior scare you away. :-) read more

Gilroy Inn - Hotels Near Me - Gilroy, California

This was the most horrible stay ever the owner was very rude and disrespectful he has no customer service skills and the room had no ac and was hit and sticky i wouldnt recommend for anyone to stay here read more

I made a reservation and when I got there the guy was extremely rude, I cancelled and went to the days inn, lady there was very nice. will never book there again. read more

DO NOT STAY HERE. This hotel left us stranded. We made a telephone booking at 2pm. Advised that we were coming from the hurricane (where we had been stranded for 2 days) therefore we did not know whether we would arrive at 5pm or 8pm. We asked if that was ok, and the receptionist advised that that was fine. Flights eventually started taking off again, and we arrived in California at 7pm. We started driving to Gilroy Inn and rang to advise that we were on our way. The receptionist man very rudely stated that he had no rooms available. We explained we had a booking as we had spoken to him (yes the same man) just 5 hours prior. He said that because we hadn't arrived he had given our room away. He was EXTREMELY rude and unhelpful. We were exhausted after being stuck in an airport for several days, and then had to spend 3 hours driving around the local towns trying to find accommodation (as there was a conference and the surrounding towns were 98% booked out on online websites). We asked what the point was of him taking our booking was if he was just going to give the room away. He was extremely impolite and unhelpful. We asked him if he knew of any hotels around that might have availability. He hung up on us. read more

Pretty comfortable. We only stayed for one night. The bed and sheets were clean. Furniture was pretty decent. No bed bugs. No hair in the drain or floss on the floor. The showers looked brand new however, the toilet room does not have a lock. T.v is pretty old but it's t.v. hbo channels. Wifi. Has fridge and hair dryer. Enough towels and toiletries. Seems pretty safe to me. There's an In N Out next door and a gas station. Good for a cheap stay read more

Gilroy Inn - Hotels Near Me - Gilroy, California

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Rooms bathroom has mold. I went to talk to the staff and he told me that you stayed no refund. I just put my stuff in the room. I told him i will call the health inspector. He told me to go right ahead. I should never have stayed. read more

Gilroy Inn - Hotels Near Me - Gilroy, California

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The stuff in the front desk don't have manners.. I walked in as I did not booked online and h is so rude answering my questions if they have room available. As soon As I go back to my car to find another hotel on my phone the old man from front desk look to me in the window as if I did something wrong. He even go outside and try to look for my plate number. Unbelievable my family just go and find another hotel. Which is we got the best one. I will not recommend this motel...... read more

The owner was very friendly. We stayed there for a little over a week doing a promotion for a small local business. We paid for our stay out of our cash sales daily. Every morning when I paid for another night I always looked forward to a chance to talk to the owner for a few minutes. We talked about God and the nice community of Gilroy and Washington State where I was from. I took a real liking to him. When we left he was there to wave goodbye. As we were pulling out he asked me to sign the receipts for each day of our stay. I thought nothing of it. Normally I would've thought to get them but I was complacent due his friendly demeanour. We went to San Jose to do another leg of our trip. 3 days later I get charged 280.00 on my credit card from Gilroy inn.I wasn't too worried I was sure it was just an accidental oversight. So of course I called the owner to get it cleared up. Apparently he "forgot" that I had paid cash during my daily visits to the office where we chatted everyday. He coudnt remember me paying any cash. It must be tough remembering who paid what and when you have 12 units and half of them are filled with customers on any given day. He was sure I didnt use cash. After arguing on the phone for 5 minutes it became apparent I wasn't going to get credited the money back. He thought that I was long gone to Washington by now. Needless to say I was livid! I drove the 45 min drive from San Jose in 30 min. He was very surprised to see me. He denied any wrong doing to my face. I pointed to his cameras and said we can clear this right up.He pulled out the reciepts and showed me that I had signed the reciepts that showed I had paid by Credit Card. I said we should get the police involved before I get really mad. He said he was a reasonable man and gave me half the money back in cash and offered to let us stay there for free next time I was in town. I took the cash and learned a valuable lesson that day. Always get your reciepts when you pay cash and when someone tells you they are very religious don't bet on it. I feel like I just wrote a book. I wont be staying there again. read more

Well 1st off its good for $40, the tv sucks, the heater dont work to well only works when it wants to. The parking is good and same with the pool. its right next to the outlets and thats cool there is alot of street noise. Goods: its cheap Bads: everything but the price read more

The prices are reasonable and the location is great. The staff is friendly and helpful. We've stayed here before a few years ago and knew this is where we wanted to stay coming back to this area. The rooms are clean and well maintained. We will definitely come back again and recommend The Gilroy Inn to our friends. read more

I do LA - Bay area trips at least once a week ane Gilroy is my all time favorite stop anyway. Usually I stayed at 6's, but I'k kinda tired of all-the-same rooms ect. Once G-inn was only available hotel in that area, so I have no chances. And I was happy, and happy and HAPPY. Since that day - ONLY Gilroy inn read more

I wasn't expecting much, especially after the phone conversation I had with the frontdesk. But to my surprise the room was real nice! We had a mini fridge, and a microwave. The bathroom was clean and it had tile furnishings, and a real comfy pillow! And good price. read more

The price of 80 dollars for a double queen on a Friday night was very good. The location is amazing. The Gilroy outlets, all types of restaurants, convenience stores, etc. are all within walking distance. Can't stress the location enough, it's great!! Walked in room and kids immediately commented on how clean the room smelled (wow)..The room was updated and very clean. The TV was dated...That was a bummer. Free WiFi and the customer service was outstanding. The exterior of the building was spotless. Street noise is a minor concern. If they updated the TV's and could somehow noise proof the rooms just a bit this place would get a strong 5. Loyal customer when in Gilroy read more

Rooms are decent looking at first glance, however this hotel is not comfortable and has paper thin walls. I called management to complain about the party going on next door and on the balcony and he told me to call the police if I was bothered. After my second call he offered a room change. This hotel is not worth the $65 I paid. Wish I wasn't a cheapskate, because the hotel across the street with a 8 on it was only $80.. read more

Rooms are very clean and owner is friendly. Owner also strict on company and traffic which is good if you are not doing anything illegal.

We were on our way home from Ukiah and decided to stay in Gilroy for the night. The room was decently priced and when we arrived noticed that it was right next to the Gilroy Outlet stores :) The people running the Inn are very polite and answered all our questions. The bathroom in our room looked as if it was recently redone, beautiful granite work. We had a microwave and fridge in the room. My only down factor was that the bed was awfully firm. But, some people like that so I would not mark them down for this. Great location to freeway, gas, shopping, food. read more

DO NOT STAY HERE!!!!!!!!! Three words...BED BUG INFESTATION. Our room was full of bed bugs. We got bit by them, had to throw away all of our clothes (even the suitcases). The manager was very understanding about giving us the refund however he insisted it was either us or the previous guest who brought them in. I will just say the word "infestation" does not happen overnight. Gross and unsanitary. read more