I am so very upset to be writing this review; however, since no resolution was given to me, this is…read moremy only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that.

I'd give these guys six stars, but it tops out at five…read more My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys.

They have been caring for our furnace for over 15 years and have never let my family be cold during…read morethe long and brutal New England Winters!

My air conditioner stopped blowing cold air Saturday evening. Of course it's supposed to be the…read morehottest days for the next week for the summer of 2025. Called them for an emergency repair. Craig called me back. Said he'll try to get there. As soon as possible was at my house within 20 minutes. Did the repair and got us back up and running. Good company to have.

We had an air-conditioning system and new boilers installed with East Coast. They are prompt and…read morereliable. For each installation, we had about six people working at one point to get the job done. These were big jobs as old, outdated systems had to be completely replaced. I found everyone to be respectful and helpful whenever I had questions. Bumps along the road were handled smoothly, and they stayed on schedule. The cost was fair when compared with other estimates I'd received. They have a yearly maintenance plan I suggest getting to protect the warranty and ensure that your system is operating smoothly.

I had a great experience with East Coast. They gave us a fair quote and completed their job as…read morepromised. The employees worked hard and were respectful of our property. I would highly recommend them.

I was VERY pleased with the service I received when the technician from Air Specialties air…read moreconditioning & heating inc. came to due routine maintenance my air conditioner. Quality workmanship I received from Zack the service pro. I highly recommend Air Specialties.

BEWARE!! This company is misleading when it comes to quotes. We work quoted for $500 over the…read morephone for work needed on our boiler and then charged over $1200!! Steer clear from this company.

We had a hot water tank installed by Dynamic Mechanical. From the date of install we kept getting…read morealarms on the new shut off system they installed on the tank. They have been out several times to "fix" it. All they have done is unplug and reset it. There is a terribly annoying beep that keeps going off every time we get a new error. It hasn't been right since install and now they want me to pay to have them come look at it because the labor warranty has expired. I get it and if this was a new issue I would have zero problems in paying them to come out, however that is not the case. Awful customer service by Nathan, I will mot be using Dynamic Mechanical for any future work.

I was in Aruba and had a furnace break down in Connecticut during a blast of cold temperatures…read more This company was great to work with, expedient about getting the materials, setting time to make the repair and completing the job. The technician was very skilled and professional. The price was very fair. I had used them for the first time on a previous job where I had a problem with mini splits not working. The previous contractor who actually installed it could not find the problem. Dynamic was recommended by the manufacturer. They came out, inspected it, found the problem and made the necessary repair the next day. Again, a very reasonable charge. I am a happy customer and will continue to use them as the need arises.

We just moved to the area and had heard good things about this company. From what my daughter in…read morelaw told me the guys who came out to the house were friendly, and seemed like they knew exactly what they were talking about. But after calling the office to talk about everything, we completely changed our minds. Someone picked up the phone, Alicia? maybe.. my daughter in law said the tone on the phone was enough to make us take our business somewhere else. It honestly felt like we were bothering her just by calling and asking questions. We ended up going with another company that was actually more expensive, but the woman who answered the phone was kind and helpful from the start. I'd rather pay more than deal with someone who acts like they hate their job. It's a shame because she said the technicians seemed great, but one bad interaction was enough for her to decide we won't be coming back.

What a fantastic company and crew! Always so responsive and takes time to educate us. We have had…read moreall sorts of services and replacements done and each time we are very impressed with the caliber of the employees. (shoutout to Carlos, Jason and Dex) Very respectful and courteous. Can't recommend them enough.

I highly recommend Bosse for any service you may need. Tom, his son and the entire team are…read moreprofessional, knowledgeable, friendly and take the time to answer all your questions throughout the process. We replaced a very old oil furnace, hot water heater and oil tank with an on demand, high energy efficient propane system. The team did a great job

Based on my experience with them on two occasions, I would give them a 5 star rating…read more Bosse Heating and Air Conditioning was recommended to me for my annual oil burner service. It had been about 3 years or so since I had the last service done by an oil company I no longer use. I called Bosse, created an appointment on a Saturday (WOW - those appointments usually get filled quick!) and waited for the day to arrive. They were scheduled to arrive between 8:00 a.m. and 10:00 a.m. They arrived around 8:30 which was perfect. On time. :-) He spent a good portion of the time just vacuuming out all the soot, etc. since it had been so long since I had it cleaned. (Yes, MY fault.) He then replaced the filter, the nozzle, etc and took a final efficiency reading (82% - which is great!) Price was reasonable and I was extremely happy that he took the time to clean it correctly, even though it was my fault it was so dirty. I tried to give him a tip for putting him through that but he wouldn't accept it. So I thought that would be the end of it until next year, when I will hire them to clean it again. I was wrong. Two days later I was doing my monthly sump pump testing (in the same area as the boiler) by filing the sump pit with water from a hose attached to the Amtrol Water Tank Bladder. Well, I opened up the valve too quickly and the water pressure whipped the hose out of the sump pit and it liberally soaked the entire boiler before I could get it shut off (and we're only talking about 2 seconds here). The water must have fried the electronics (the relay unit) because the boiler stopped working. I shut off power, removed the unit and dried as much of it off as I could but it didn't work. My boiler was down for the count. I called Bosse again and explained the situation. They told me that they are super busy and backed up with service calls because winter is approaching. But they would try to get someone out to look at it. About 2 hours later she called back and said they were still looking. Ten minutes later their truck pulled into my driveway! Woo Hoo! They came in and diagnosed it as a bad relay unit due to "water damage" i.e. my fault. We had a chuckle about that and he promptly replaced the unit. All is fine again and the boiler is working perfectly again. And I vowed to never try to wash and wax my boiler again! So two thumbs up to Bosse!

We had the HVAC replaced in one our rental units in Danbury. I had gotten quotes from 5 HVAC…read morecompanies and prices varied. Based on the equipment and price we went with NEAS! They came within 2 weeks and installed the unit in half a day! My tenant is very happy with the nice and quiet unit. Carlos was my contact, he came over to take a look, gave the quote and installed the unit with another person. I highly recommend them!

We replaced our outdoor AC compressor about two years ago, and after contacting several companies,…read moreNew England Air Systems (NEAS Heating and Air Conditioning) in Danbury was the most affordable and quickest to respond. Carlos came out right away and did the job efficiently and professionally. He is very knowledgeable, personable, and easy to work with. What really sets this company apart is their reliability--whenever there's an issue, Carlos is always available and quick to help. After dealing with many HVAC companies over the years, I can say with confidence that NEAS Heating and Air Conditioning stands out for their excellent service, honesty, and responsiveness. Highly recommend them to anyone looking for dependable HVAC work!