I recently called to have my furnace maintenance done and when I went downstairs to show him the…read morefurnace, I discovered a pipe had burst overnight. Onofreo's maintenance man immediately did everything necessary to stop the leak, as well as found and repaired the problem. Even though they are more expensive than other companies I've had in the past when it comes to things like this, they can't be beat. He was even nice enough to tell me how to remedy the problem so that it won't happen again and willing to come back to work with the contractor for the repair.

I've given this company so many chances to solve the issues created by their heat pump install…read more The last issue is that our heat pump whistles day and night with a loud popping outside... all the time! It's a high pitched squeal. We've had Onofreo out maybe 10 times and each technician has had a different diagnosis and /or solution. Sometimes they contradict one another entirely. Onofreo just keeps coming back, making tweaks, reversing and re-reversing solutions. My only assumption is that the system has faulty parts or was installed incorrectly. It's been terrible and the ordeal has lasted for 8 months now after installation.

Misrepresented same day service. I called Superior Comfort and Air Conditioning to obtain service…read morefor my Air conditioning and was misled by a promise to perform service the same day. Later I was told that they would not perform the service until five days later. When I asked about the change they denied knowing about my initial call. In reliance upon their same day promised service I had cancelled another service.

Our air conditioner broke during the recent heat wave. Superior Comfort came out the same day,…read morequickly diagnosed and fixed the problem. Their rates were much better than other quotes I received. The repairmen were friendly, polite, and proficient! We will definitely use them for all our HVAC needs!

Great Experience. I called on Monday to get a quote for HVAC replacement and two hours later Jon…read moreAndrews was providing me with a set of quotes explaining my options. We spoke again two days later and on Thursday Ryan, Cheyne and Dany were at the house replacing the heating and cooling units. Friendly, professional, knowledgeable .... I have not had a contractor experience like this ever. Thank you.

DO NOT EVER USE THIS COMPANY!!! Our heat and hot water…read morestopped working and I booked an appointment with Aire Serv through Handy via an alert from our Google Nest thermostats. The first Aire Serv HVAC tech that came said that the water pressure sensor in our water heater was broken and needed to be replaced. He gave us a rough VERBAL ONLY estimate of $2500 to have it replaced and gave us no guarantee about when they would be able to do it. Just said that it was based on the manufacturer. However, the HVAC tech recommended a water heater tech from Aire Serv to come take a look as well, as he would have a clearer assessment & estimate. The water heater tech looked at the water heater and said that our unit was from 2011 and over 10 years old (it's not, it was built in 2017 which can easily be seen on the inside of the unit). He came to the conclusion that the entire unit needed to be replaced, along with some other pipes that needed replacing. He went on to tell us a few estimate options that ranged from $11,000-$13,000. Yes that's THOUSANDS. When we asked to see a quote with full itemization, including the cost to us of every part needed and cost of labor, they refused to provide us with it claiming that if they give the cost of each item, it gets too messy. He also claimed that we had to decide and book on the spot, not giving us any time to think or talk about it. We made the smart decision to forego making an appointment to instead find other opinions, realizing that this estimate was an astronomical price. When the tech left, he said he would email the estimates shortly. Several hours later, we still had not received the estimates. I called the office to get an update on when we would receive the estimates and I was told the tech was still on jobs and wouldn't get it out until tonight or tomorrow. When I said that I wanted the estimates so that we could seek second opinions, all of a sudden the company apparently is able to price match lower prices. We finally received an email with the estimates at 8 pm and once again, all three estimates (based on different priced water heaters) only had a total cost. There was no cost of labor, no cost of parts, no tax, nothing. Simply one total number which gives zero information to the customer about what you are actually paying THIRTEEN THOUSAND DOLLARS for. The next day, we got a different company to come look at our water heater. Their tech said our unit was DEFINITELY less than 10 years old, it DID NOT need to be replaced, and he was able to get the new water pressure sensor within 5 minutes. He did all of this for $300. JUST THREE HUNDED DOLLARS. He said besides the water pressure sensor, there was nothing wrong with the unit itself. This tech was also appalled at the way these bigger companies try to take advantage of people. I would never ever recommend using Aire Serv to anyone. They only care about their bottom line and do not care at all about their customers as human beings. It's absolutely appalling and disgusting the way that this company misrepresents their costs by refusing to be transparent and itemize their estimates. Please do not ever use this company. They all should be ashamed of themselves for treating fellow humans this way. (The photo shows the estimates we were sent. I have only cropped out my own personal information. There is no itemization or list of costs, just one astronomical total cost.)

Rob runs the best business around!! He is reliable, fair and knowledgeable. He has been servicing…read moremy house and rental units for years now. I will always use him for my heating and cooling needs! Keep up the great work!

From the owner: High Quality Heating and Cooling is your premier destination for top-tier heating solutions and…read morecooling services. With a steadfast commitment to excellence, we specialize in the installation, maintenance, and repair of boilers, air conditioning units, water heaters, gas furnaces, propane furnaces, and oil furnaces. We are dedicated to providing reliable and efficient heating and cooling solutions tailored to your specific needs. Whether you require a new installation or routine maintenance, trust High Quality Heating and Cooling to deliver superior craftsmanship and unparalleled customer service. Keep your home comfortable year-round with our trusted expertise and comprehensive range of services.

I had a big job and a deadline, although not everything ran smoothly, Hyper Fusion was right there…read moredoing what the needed to and answering all of my questions. These guys are men of honesty and integrity. I am very happy with their work and service. I highly recommend Hyper Fusion.

To begin I'd like to apologize by the length of this review. We had two units installed inside of…read moreour home and one main unit installed outside of our home. To give a better picture on why I am really disappointed to write a not so great review I thought I'd give a little more detail. Towards the beginning of September we confirmed the date of November 20th to have our systems installed. Thursday, November 19th I contacted the secretary because no one gave us any information on when to expect work to begin the next day (Friday, Nov. 20th). Glad I did that because, the response was that they would not be starting work until that Monday November 23rd. So we accepted that response, but wondered why we had to contact them to receive that information. I took Friday, November 20th as well as Monday, November 23rd off of work to have this done in the home. That's because we were told that the installation would take 1-2 days to be completed. Monday, work started at 10:30, and I noticed that it wasn't moving smoothly. They ended work at 3 and it was nowhere near completed. I was told that they would be back Tuesday, November 24th to finish up, I didn't think twice I was just happy that it was moving forward to be completed so I didn't go to work on Tuesday... But no one ever came to finish up on Tuesday. Around 11:00 AM I tried contacting their boss and no response, so I tried to contact the secretary after that and she found out that the crew that was working on the installation called out of work. (So if I didn't call, no one was going to contact us?) Then it was explained to me that they would be there 8:00 AM Wednesday, November 25th. I refused to take Wednesday off of work again. My wife stayed home this time, and the boss said that he'll make everything right by coming in early to finish all work needed to be done in the house, they would be completed in the house by 10:00 AM, and complete everything else outside by afternoon. I came home at 3:00 PM and there were two workers outside. After asking them a few questions to get a rough estimate on completion of the work. I was not confident that the work would be done by end of day. Within an hour the boss was at the door asking to come inside to complete the work inside. (10:00 AM work was supposed to be completed in the house) All work was completed at 7:30 PM, inside and out, onWednesday, November 25th. A two day job took four days. But, it is not completed. We are still missing covers to the wiring on the outside of the house. (I understand that is more than likely from the Pandemic with material being difficult to get all over the place) Through all of this the Boss, Matthew Williams, and his secretary Daysi, have been very polite and respectful. Everytime I did speak to them I calmed down and felt comfortable. It's the work that really stressed my family out. When it came to work getting done, we didn't feel confident in the workers that were in and out of our home. I must admit that when the Boss Matthew Williams did come to the job things got done, not in a timely manner but it did get done. Thursday, November 26th we noticed a large bag of tools left outside, in the rain. So I took the bag in, knowing how expensive tools are, and so I text Matthew to let him know right away we have his bag of tools safe. No response from him, on Friday, November 27th I was awaken to someone banging on my door. I ran to the door not knowing who it was so they wouldn't do that again because I have a one year old sleeping. To find a worker requesting the bag of tools. This was from beginning to end full of unprofessional ways of handling a job and a customer. Hire them at your own risk.

Very honest and professional. Representative came and…read moreevaluated the situation, made The proper recommendations and left. I will call when is optimal time to do the work

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

The best service my family and I have had. Fast paced great prices. Have used the on many occasions…read moreand we are very satisfied with their work. Mike and Angel are excellent plumbers will recommend to friends...

From the owner: Priority Plumbing & Heating is ready to service you for all of your plumbing, heating, and AC…read moreneeds. We service all of Connecticut with excellent service, fair prices, and looking to add new lifelong customers to our Priority Plumbing & Heating Family! Free Estimates Licensed and Insured