Camry was running rough so I pulled into a Valvoline shop in Edgewater to call the insurance…read morecompany. They said it would take 1.5-2 hrs for a tow. James arrived in little over an hour. He was efficient, professional and hospitable. James offered to take the car to the shop and drop off the key and documents without us, which we gladly accepted. I highly recommend James!

Unacceptably BAD Service - They Didn't Make a Mistake Right…read more Waugh Chapel Towing and Auto (WCTNA, nonresponsive by email at WCTNauto@yahoo.com) made a mistake when servicing my car. Hey, that's not the end of the world! Occasionally, even the best must clean up a mess. However, when a service provider fixes a problem (my car's back brakes), causes another (drains my battery because of poor handling of my car), then does not solve the second problem they caused, that is just Unacceptably BAD Service. Here's the whole story. Last year (2018), I needed a new alternator for my 2005 Saturn L300. I got a really good deal from WCTNA, and the alternator still works fine. So, when my brakes needed attention, I gladly drove ten minutes past many other Mechanic Shops back to WCTNA. Again, they replaced my brakes at a good price, and I found later that they work fine. I picked up the key and walked out to my car. Surprisingly and sadly, my car's battery had been drained! Somehow, while WCTNA had my car, they had forgotten to check the vehicle's electrical system. Was the interior dome light left on? Were the headlights shining? I don't know, but my car wouldn't start. Again, this mistake alone would not keep me from returning. However, that all changed when WCTNA didn't clean up the mess they made. Instead of admitting that their poor stwardship of my vehicle led to damaging my battery, they failed by only offering to "jump" (recharge) the car's battery. Then, after hearing my concern, they... failed. They did not offer a lower price for a replacement battery. They did not even respond to my communication by email. Wait, actually, when I called back, their receptionist let me know -- "The boss says your battery was on its last leg anyway," so they suggested I buy a full new battery AND pay full price for installation. WOW, WCTNA. You made no effort to find a middle ground: no offer of a discount on my (yes, a couple years old) battery (but certainly good enough to jump my car every day without problem). You could have offered to pay for installation. Yet, you did nothing but tell me your mistake deserved no restitution to me. So, to Anne Arundel County residents, take my advice. Don't waste your money or time with WCTNA. Who knows? Maybe they will see this message. Maybe they will earn another opportunity to serve me better. In the meantime, I certainly will find some other mechanic in Crofton, Gambrills, or Bowie to help me. There are many Car Service Providers near me, so I will check their online reviews before using them!

Had an appt here at 6a for DOT inspection back in January 2026, they got me right in about 10 mins…read moreafter 6, inspected my truck and trailer and was done before 9a, very happy Fast forward to June 2026, had a 6am appt for DOT inspection on a new trailer, they had me sit there until 8am waiting after I asked them several times if I was going to be helped soon. Finally decided to leave at 8a after they wasted 2 hrs of my day. The worst part is no one gave a care.

Columbia Fleet Service came through like a dream for us since we had an accident involving our…read moretruck.It was fast to tow us away, and the mechanics were superb at handling the trailer repair. Professional, reliable, and very efficient. Highly recommended for any kind of commercial fleet requirement.

I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

I am grateful and relived to have found JTCC! What a rare experience to have an honest and skilled…read moremechanic and his wife, Dorothy, is fantastic following up through-out the job. No surprises!! Very reasonable prices. Overall 10+ Great service on all levels‼ JTCC is our go-to for all car needs!

They are small business that gives you there full attention! The install they did for me was…read moreprofessionally done and on time and no extra charges like most places try to do! Good honest people. I'll be back for all my car needs. Highly recommend.

My daughter was hit by a person who ran a red light. The police called M&K even though I have road…read moreside assistance. The vehicle was drivable just needed pulled off of the show. When M&K showed up and I asked them if they could tow it to my repair shop I was told that they would, for 350.00 cash no card only cash. I refused and M&K not only impounded my daughters car, they pulled it onto the bed of the tow truck while the car was still in park. This company seems predatory to ask a 17 year old for 350. cash on the side of the road. I would highly recommend using another tow company that does not damage vehicles and takes advantage of people.

I took my car to M&K Auto for the first time today. I spoke to the owner Bob and I told him the…read moreproblem I was having. At lunch Time Bob called me He told me everything that was wrong, he gave me the cost. I told him to fix my car and he said it would be finished around 430pm. I got there, my car was complete. The pricing was phenomenal and Bob is a wonderful mechanic. Go check him out for your car needs. I promise you won't regret it.

Closed down due to covid. Not reopening Had a fine…read morerelationship with them over the years, with no complaints.

My car was towed today 9/2/18 by Ray's Towing Service. I just went and picked up my vehicle and…read morejust getting it back, it is at this moment 10:41 pm. I was told my vehicle was picked up at 8:15 pm. I asked to be supplied with a copy of the written complaint/ towing slip signed by property owner, view of contract with the property owner, and pictures of vehicle before towing. No one from Ray's Towing Service was able to supply a copy of contract, a copy of the written complaint. nor were they able to supply any pictures. My car has scratches that were not there before. I'm very disappointed because one of the towing company's employees was very rude and talked to me as if I did not have any rights. I do have rights and I know my rights!!!! https://library.municode.com/md/prince_george's_county/codes/code_of_ordinances?nodeId=PTIITI17PULOLAPRGECOMA_SUBTITLE_26VETR_DIV10TOIMMOVEPRPR_S26-142.05TOSL DIVISION 10. - TOWING AND IMPOUNDMENT OF MOTOR VEHICLES FROM PRIVATE PROPERTY. Sec. 26-142.04. - Complaint by property owner; penalty. (a) Any property owner or property owner's agent may, when a vehicle is parked without authorization upon his private property without his consent, make a complaint to a licensed towing company in Prince George's County stating that he requests that said vehicle be removed from his property. Said complaint shall be on a tow slip required by Section 26-142.05 and shall contain a statement made by the property owner or property owner's agent that the vehicle which they seek to have removed was parked on the property without consent, that all required signage was in place, except in the case of a single family dwelling, and was clearly visible. A property owner or property owner's agent who knowingly makes a false statement on the form is guilty of a misdemeanor and on conviction is subject to a fine not exceeding One Thousand Dollars ($1,000.00) or imprisonment not to exceed six (6) months, or both. (b) The tow truck operator that is to tow any vehicle under the provisions of this section may not sign the required form as an agent of the property owner, except as provided for in Section 26-142.05(c). (c) It shall be unlawful for a tow truck operator to possess blank forms that have been pre-signed by a property owner or property owner's agent. (d) It shall be unlawful for a property owner or property owner's agent to authorize a tow for an expired tags registration for an operable vehicle if the tags have be expired for less than thirty (30) days, unless there is evidence that the vehicle has been abandoned. (CB-27-1987; CB-40-2009) Sec. 26-142.05. - Tow slip. (a) The towing company shall present to the property owner or property owner's agent a tow slip, approved by the Director as to form and content, which shall consist of one (1) original and two (2) copies. The towing company and the property owner or the property owner's agent shall cause said tow slip to be completed by filling in all pertinent data. Before towing or removing the subject vehicle, the towing company shall cause the property owner or property owner's agent to sign said tow slip in the place provided. The tow truck operator shall keep the signed tow slip with them while towing the vehicle to the approved tow storage facility, at which time it will be placed with the licensee's daily tow log. (b) The tow slip shall provide, as a minimum, spaces for filling in pertinent data as make and model of the vehicle, vehicle identification number, date and time of towing, license plate number, location towed from, name of complaining party, specific reason for the towing of the unauthorized vehicle, name and phone number of towing company, the tow company's license number, and location where vehicle will be stored. (c) If the property owner has a written contract with the licensed towing company, the property owner or property owner's agent shall not be required to either sign a complaint or tow slip prior to the towing or removal of an unauthorized vehicle from his property in the following instances: (1) If the towing occurs during the hours of 9:00 P.M. and 6:00 A.M.

Quick. Professional. Reasonable. Highly recommend. It was evening time and it took 3 different…read morecompanies before I could get a company to answer. He answered right away and arrived 30 mins later. Recommend.

Hit and run. Owner contacted two days ago by my neighbor who witnessed the damage caused by the tow…read moretruck. Reached out to the company owner today. Giving me the run around.

The driver was courteous he was knowledgeable about the situation of my car. He was able to secure…read morethe car on the vehicle very well. And as he delivered it he made sure that he delivered it to the correct person. He ask me to called the person and confirm where he wanted the vehicle to be placed. so again he was a very good at his job. I would use them again.