I am grateful and relived to have found JTCC! What a rare experience to have an honest and skilled mechanic and his wife, Dorothy, is fantastic following up through-out the job. No surprises!! Very reasonable prices. Overall 10+ Great service on all levels‼ JTCC is our go-to for all car needs! read more

They are small business that gives you there full attention! The install they did for me was professionally done and on time and no extra charges like most places try to do! Good honest people. I'll be back for all my car needs. Highly recommend. read more

Beyond disappointed, as a place of business, you still expect a certain level of professionalism, and communication especially in a industry where time is money, if its renting a car daily, or taking a taxi, time is valuable within this industry. Unfortunately it felt as if i was on their time, and as if i was being a disturbance to them. Tracking them down to get an update, even though i am the individual spending money. I Eventually ended up going elsewhere and was able to take care of the problems within a day. As a small business i understand things happen, situations occur however as their customer at that time, their has to be respect for the customer for his time and money as well. read more

Had to call the police to get my car back!!! An example why people don't trust repair shops. Completely dishonest business

Rick & Dot are wonderful people, very caring and will take excellent care of your vehicle. I've been going there for many years and always received A-1 service! read more

This auto shop is tucked behind a car lot in an intersection with a shopping plaza, a few small businesses and little else. I totally would NOT have found it if it weren't for a coworker recommending it to me and giving me directions to the shop. It appears to be family owned with a few mechanics who act more like brothers than co workers and an unofficial mascot black and white cat who will greet you with a meow or an indifferent glance depending on his mood. Anyhow, the service was very, very, competitively priced and efficient. I'd recommend getting someone to drop you off or spending some time in the small shopping center as their waiting area is rather cramped. read more

My family has been taking our cars to Jessup Total Car Care for 15 years. Rick, the owner, is a stand-up guy and he's honest above all else. He never tries to upsell services. Instead, he lets you know what needs to be addressed now, what can wait until later, and so on. Also, his estimates are incredibly accurate and oftentimes the final bill will be less than the initially quoted estimate. When we lived in Columbia, he was right around the corner. Now that we live in Pasadena, it's a bit of a hike. But, it's still worth it in spite of the distance. A good, honest mechanic is very, very hard to find; but Rick is definitely one of those guys. read more

I have a 12 yr old truck, and thus have needed their services several times over the last several years, including for brakes, a/c, wheel bearing, belts, and O2 sensor. Seems very knowledgeable. His lot is always full and he is always busy, but somehow he manages to squeeze me into the schedule and gets the work done when he says he will, sometimes even working late to accomodate me. Has been honest about advising me of the cost regarding repair vs. replacement of various problems I have had with my vehicle. If you like doing business with a small local company instead of a franchise operation, this might be right for you. To be honest, the first time I used their services, it was because they were the closest shop to my house. I keep returning because I like being treated like a friend and not a number. read more

If you're local to this area and need anything automotive, don't take your vehicle anywhere but Jessup Total Car Care on 175/Dorsey Run Rd. I got prompt, super courteous and professional service and rather than doing work I didn't need and charging me for it, they diagnosed the issue, flat out told me it would be a quick fix I could do on my own and didn't waste my time, treat me like I was stupid or take advantage of my lack of knowledge. There aren't enough good, honest people in the world. Give those who are your business when it's necessary. I know they'll be getting all of mine from now on, as well as everyone I can possibly refer! read more

I'm not even sure where to start, the customer service that I received from Rick and his wife was absolutely amazing. I am a 25 year old female and this was my first time I have EVER had to take my car to the shop for repair. Rick was sooooo knowledgeable and so thorough. He explained everything to me and broke it down so that I could understand and it was much appreciated. I just recently moved here from another state and he was able to speak to me and my father over the phone to break everything down for the both of us. You can tell he went to school for this and he has a true passion as a mechanic. I have def found the right mechanic and I HIGHLY recommend. Don't look anywhere else guys, I'm telling you, this guy is the real deal :) read more

These folks are amazing. I was in Columbia for a business trip. On the way to my hotel in Jessup, the alternator went out on my Land Rover. I googled nearby shops, and they had an after-hours number which they actually answered. A husband and wife team, Rick and Dorthy. Even though they were driving somewhere, Dorthy chatted with me about my crisis with Rick chiming in. They took my truck in first thing next morning, and while I went to visit customer, they managed to get the hard-to-find Land Rover part and turned my truck around in a mere 5 hours at much less than the dealer would have charged. They knew I wanted to go home to Reston that same day and they got it done for me. Dorthy gave me donuts in the morning and pizza in the afternoon. Rick gave me no-nonsense info about my truck. I felt like I was part of their family. I seriously recommend them! read more