After countless brow waxes and various salons, I believed that I had sensitive skin and that waxing…read morewasn't for me. More often than not I would walk out salons with giant bug eyed sunglasses to try and hide the red, itchy, and swollen skin around my eyes after waxing. I booked a brow shaping service at The Dollhouse Waxing Lounge because I had an upcoming wedding and wanted neater brows. I thought I was going to be late, but thankfully the salon has a 10 minute grace period in case you're running a bit late. The staff were very helpful, and the entire salon was perfectly clean. My waxer Nicole was the absolute best. For the first time in my life, I got my brows done without a histamine reaction afterwards. Turns out I don't have sensitive skin. Nicole is simply the goat. I highly recommend her waxing services and will definitely be back when I'm in the area.

Being my first time couple weeks ago, and today is my second appt. I loved it they make you feel…read morevery comfortable and very friendly! recommend Thank you Jocelyn !

All of these stars are for Linda! I have gone to EWC for years and recently came across Linda. She…read moreis phenomenal with your skin! Very knowledgeable and genuinely cares! I will never go back to any other waxer. If EWC was smart, they would have Linda training the new hires! If Linda were to leave, I would 100% follow. Linda! Please don't leave because gas is pricey and you know ima follow your ass! All hail Linda for keeping my coochie one hunnit ! But seriously .... If you're going to try this place, use Linda!

I have been a longtime European Wax Center customer and previously purchased my wax passes through…read morea Downtown Los Angeles location. After moving to San Bernardino, I used my remaining services at the Renaissance Marketplace location in Rialto. When my wax pass ended, I was offered a new promotional wax pass. Due to unexpected expenses from my move and family wedding events, I decided I could not financially commit to the program and canceled it within the timeframe I was instructed to follow. Despite canceling within the required period and receiving confirmation by text that the membership would be canceled, I was charged again the following month. I contacted the location multiple times and was repeatedly told that a manager would contact me. Unfortunately, I never received a call or follow-up. Because the issue remained unresolved and the charges continued, I ultimately had to dispute the charges through my bank. Several months later, after my financial situation improved, I scheduled a waxing appointment online. My appointment was confirmed without issue. On the day of the appointment, I arrived early and asked whether there was any availability before my scheduled time. After reviewing my account, the receptionist informed me that the location could not service me because there was a hold on my account due to the previous dispute. I was then told I would need to pay both a cancellation fee and a dispute fee before receiving services. When I explained that I had canceled my wax pass within the required timeframe, the receptionist reviewed the account and acknowledged that I had, in fact, canceled correctly. She agreed the cancellation fee should not apply but stated that a dispute fee remained and that only a manager could address it. Once again, I was told a manager would contact me. Once again, I never received a call. My frustration is not with the estheticians, the cleanliness of the facility, or the front desk staff, who were courteous throughout the interaction. My concern is with the lack of communication, lack of follow-through, and apparent disconnect between customer service, corporate systems, and the individual franchise location. What disappointed me most was that my appointment was allowed to be booked and confirmed despite the account hold. No one contacted me beforehand to explain there was an issue. Had I arrived at my scheduled appointment time instead of early, I would have wasted even more of my day only to be turned away. I understand businesses have policies regarding disputes. However, when a customer follows the cancellation guidelines, receives confirmation that a membership is canceled, is charged anyway, and cannot get a manager to return multiple requests for contact, it creates a very poor customer experience. European Wax Center offers a great service, but the wax pass cancellation process, communication between corporate and franchise locations, and customer issue resolution process need significant improvement. Unfortunately, this experience has left such a bad impression that I will likely seek services elsewhere in the future.

kajal was absolutely incredible. she kept handing me the mirror to make sure she gets my shape just…read morehow i like it. she was sweet and attentive to what i liked instead of going with her own preference and the prices were unbeatable!! 10/10 would reccomend!

Very bad service!!! Bad work and bad customer service. Rude!! My daughter went in yesterday to get…read moreher brows done she paid with a $20 cash and they gave her back $3. They gave her back the wrong change and when she went back they told her don't make a big deal or a scene for that. And when she was walking out of the place they started laughing like laughing at my daughter. So rude!!!!!!!

Visited on a weekday morning right when they opened and they were able to take me in right away! I…read moreneeded a fill for my acrylics and also a pedi. Plenty of different color choices! The man that did my pedicure was so awesome he made sure everything was okay and that the massage chair was working well. He did an amazing job with my pedicure and also did a wonderful massage! My acrylic fill also went well. The tech that worked on me, Julie, was very fast and efficient!! She did a great job with the shape as I'm really picky especially when I have almond shaped! They turned out very nice and the color is so pretty!! Will definitely visit again!!

Today when I arrived around 5:30pm I was turned away because there were 7 people waiting to be…read moreserviced. There is a first time for everything.

highly recommend Blanca's lash services, she is the most efficient technician, very knowledgeable…read moreand friendly. She provides high-quality service. she's a gem!

I've been coming to Blanca for a year now and I will never go to anyone else. I get a classic lash…read moreset and she is always so time efficient, clean, has an amazing personality, and so accommodating with her busy schedule. I love coming to see Blanca, it's like coming to visit your best friend every time you see her. Vibes are great and I always look forward to my appointments. You won't regret it!

I have been coming for over 2 years and Beatriz never misses. From natural lash lift & tint to mega…read morevolume lashes she does it all!

She saved me! I was having an allergic reaction to someone else's work and she stayed late to…read moreremove them for me. Her children were waiting for her to get home, but she took the time to help me. Highly recommend this very kind soul.

Monica is the best when it comes to getting your brows transformed into something beautiful and…read moredefinitely the best for upkeep. She quite literally saved my brows after I had a bad experience elsewhere. The salon is fairly empty when they open up and the service is very quick if you're pressed for time. I've been coming here for a while but figured it was time to leave a review, highly recommend this place to anyone.

First time going and the service was amazing. She took the time in threading my eyebrows. The…read moreinside is clean and calming with the music playing. I will be returning for my next service needed