24JUL26 ~ Outstanding performance on scheduling, on-site personal, and repair. I picked up a…read morecouple of rock chips on a recent cross-country trip that needed repair before they propagated across my front window shield. I called my insurance company, and they have a group that handles glass repair. My insurance company was able to schedule an appointment with Safelite the next day. Within minutes Safelite sent me a notification text & email with the location & appointment time. When I arrived, I spoke with the service manager, Pete, an exceptional man. He was exceedingly articulate/well spoken, operationally & technically proficient, genuinely friendly, & professional. He checked my front window, and I went form a front window replacement to two rock chip repairs, saving me a $100 deductible and two hours waiting. I also spoke with the technician, Adam, another outstanding employee. His effective communication skills are tops, he explained the operational/technical process, and was done less than a half hour. If I owned Safelite, both Pete & Adam would be employees I would want to work for me. Thank you!

This place is my go-to for glass services. It started years ago, with a rock chip, and has not…read morestopped since! They have options to schedule online and I recommend using it, because their slots fill up quickly. Their pricing is reasonable, especially for their high quality of service. My most recent visit was a breeze. I scheduled a windshield replacement and the website said it could be a 2-3 hour wait. I was prepared for it. I arrived on the day of my appointment and checked in. Adam and Leo were the two people I spoke with, during my visit. They gave full disclosures before the serivce. They also verified that what they saw in their system is exactly what I needed. I confirmed and service began. Their waiting room has seating and also refreshments. I peacefully read a novel while waiting. During my visit there was an irate customer who arrived. The customer scheduled their vehicle as a drop off (the website informs you that it will have a super long wait with that option vs the appointment option). The customer must not have read it or cared. The customer was very nasty to the employee, yet the employee stayed professional throughout the whole exchange. I was shocked at the customer and pleased with the employee. Overall this a great business, my service was finished in under 70 minutes (website estimated 2-3 hours). When visiting customers should have understanding that this isn't putting air in tires. These wonderful people are dealing with glass. That is not something that can be rushed or taken lightly.

This was the most unprofessional experience. I was referred to Premier because my windshield needed…read morereplacing. It was supposed to take two days for the glass to come in. The morning it was supposed to arrive it never came. I continuously called the worker who kept putting me off for two days with excuses. I finally contacted SafeLife. I will never recommend Premium or Dylan. Poor customer service and a waste of my time.

Premier Glass replaced my windshield for less money than it cost from a big, national-operated…read morecompany. Because Premier is locally owned they take pride in their craftsmanship and care about doing professional quality work. Everything was explained to me in terms I could understand and I didn't have to ask any questions. There were no hidden fees or last-minute add-ons. I would recommend Premier Glass to anyone who need auto glass service. -Terry T.

Had this company install glass shower wall and door in our newly renovated master bath. Salesman…read morewas extremely helpful, however, the installer was rushed, messy, and showed no attention to detail. 1/2 the silicone caulk was not smoothed, one spot had no caulk at all, and this was an overall messy job. Salesman came back and cleaned it up the best he could but I ended up redoing the silicone myself. For the price of the glass and service I expect much more attention to detail by the installer.

This company came out to install our shower glass in our newly renovated bathroom and busted a pipe…read morein our wall doing so. They showed no remorse pretty much said call your contractor and deal with it. We are left with no water and now have to remove and replace brand new porcelain tile and whatever else. We are totally inconvenienced they offered no compassion or concern. Find another company with better customer service and professionalism!

I had a positive experience at Gentility Auto Glass. The replacement of a rear windshield was done…read morein a timely manner; no further problems with leaks. Staff was courteous.

Gentilly was responsive and thoughtfully-priced on an early Saturday request. Their location was…read moreeasy to access .

Great service & very, very speedy!! I'm so glad my niece told me about this place because I was…read moreabout to spend double with a competitor.

So I came right back to Vic's Auto Glass Shop on Franklin Ave again. With 4 cars in front of me. I…read moremade sure I called first to get a quote and I came right in to get it fixed. He is still definitely the cheapest Auto Glass fixer in the City Of New Orleans. Now don't think for one second that Mr. Vic changed lol because he hasn't. He's still that old guy who yells at his customers when he can't hear you or understand you. Oh and he will definitely hang up in your face when necessary. Trust me I seen it happen with my own eyes. But It also doesn't stop the people from coming get the cheapest glass in the city. A tip for you in the Business Review is. Be the 1st one there. 8am he's open and ready to order your glass. Hopefully I don't need to come here for a while.

I recently had the sunroof shatter in my Murano and had a bit of difficulty finding someone to…read morereplace it until I located Service Plus. They were very responsive during the entire process and kept me well informed of all communications from the insurance company and from the glass supplier. I also needed a windshield but that was the easier part of this. I delivered the car as expected and they had it done in no time! Everything is perfect, and the car was very clean when I went to pick it up. I would definitely recommend them!

They went above and beyond to make sure the correct glass was installed on our Honda Pilot…read more I will definitely recommend them for glass replacement.

Installed two door glasses one of witch had a tricky angle. Were expensive but did a good job and I…read morewould recommend them for this type of work. Did take a long time to prep glass for installation but got it done.

After waiting 2 weeks for a single pane, /finally got it installed…read more The Truck ran over my lawn and made a huge skid mark . 'wish I could post a pic of the damage.... Poor service with an even worse attitude...

The price was a little better than Safelite and I was able to get it installed in an hour. Safelite…read morewanted about 4 hours. I went there once for a chip fix and it took several hours. This is better, faster, cheaper and supporting a local small business.

I got my first introduction to the lovely crime scene of New Orleans 5 days before Christmas when…read moresome lovely person decided to smash my front passenger window in and steal a bunch of stuff out of my car while it was parked at a relatively busy intersection downtown. Not cool. I called my insurance company the next morning only to find out they weren't going to cover the repairs, so I was left on my own to get the window fixed before I left town in a few days. Happy holidays, folks. Accurate Auto Glass quoted me $75 less than Safelite did, and offered to send some one to my house. I needed the window fixed before they could get here, so the helpful lady over the phone said if I could take my car to them first thing the next day, they would be able to fix it a little sooner. Consider it done. I got to the shop a little before 8am, and sat in the very cozy waiting area, which is nothing more than a couple chairs about 10 feet from the receptionist's desk. It looked like they were having their office holiday party that day because people kept coming in with presents and food and disappearing in to some back room. There were also 3 little boys (3 years old-ish) running around in their jammies, so it definitely seems like a pretty family oriented place. After about an hour, a lady comes out and tells me that they can't actually fix my window right now because they don't have the right replacement like she thought, but she could get the right part in from Baton Rouge that afternoon. I was already late for work at this point, so I was starting to get a little upset, but she quickly went on to say that her guy would tape up my window properly (what, she didn't like the black, non-transparent trash bag thing I had going?!) and they would come to my office to fix it. That was slightly inconvenient since I work downtown and park in a parking garage a few blocks from my office, but at this point I had no time to be picky. The repairman called me when he was about 5 minutes away so I snuck out for a few minutes and met him at my car. He was really friendly and apologetic about the morning, and had the window fixed in about an hour and a half. Plus, he completely vacuumed my car and cleaned up all of the broken glasses that I was still riding around with. The window seems to work properly- I've only rolled it down once, but it went right back up so that's a good sign. And I think I got a lifetime guarantee on the window as well, so that's a plus. I'm glad I got such a good deal, and that I could support a local business instead of the overpriced nation glass company.