This is my second time to use Glass America and I cannot say enough. Clint was quick to respond to my inquiry and get me set up with their office to schedule a time and get auto insurance taken care of. I received several reminder txt messages and emails (much appreciated). The morning of my appointment, Nathan met me at the door with a smile and a hand shake to welcome me in. I had to go to their shop as the windshield camera had to be calibrated after installation. Did it take the suggested 2 hours. Nope, I was in and out in about an hour and a half. Did a great job, transferred all the stickers..toll tag, registration, oil. Nice and clean ready to go. Great value and experience. Need a rock chip, window glass or windshield replaced, these guys do it right! read more

The replacement of my windshield went smoothly and quickly. They worked with my insurance and all I had to pay was my deductible.

I call these guys about my 2019 Freightliner that had a windshield that was leaking. As if I bring it in mt truck we are out in Boerne could not get any glass company would work on it. We took that truck this morning and drop it off the truck. They worked on the windshield and got me out of there fast. I am very grateful for the work they. I would highly recommend them for your vehicle. read more

I cannot say enough nice things about Glass America. They are very courteous and professional and their rates are very reasonable. Also impressive is that they will come to your location (at no additional charge!!) and repair glass chips. I recently worked with Jonas and he was fantastic -- a true credit to the company! I highly recommend Glass America to everyone! read more

I needed the windshield on my Mercedes GLE 350 replaced. My insurance was pushing me to Safelite but the replacement (with camera recalibration) was going to cost over my $1000 deductible. I checked with America Glass and they offered the total job for considerably less. I scheduled an appointment and the service tech John met me at the door of their office. He explained everything and made we comfortable in their waiting room with coffee and water. In less than 2 hrs the job was complete and it looked perfect!! Very happy with the service and price! read more

AMAZING Service, I had a rock hit my windshield on my way to work. Called them at 9 am, by 1120 am my windshield was repaired. No time for me to wonder and worry. They are hands down the best, by experience I can honestly say and everyone was super nice and helpful! read more

Poor communication, set appointment window 9am-12pm then on day of appointment, got an email with new window 1-3, then nothing, not even a call and next day no call either, guess they don't want business read more

Was broken into while in SA. So I called around and glass America told me they could do it same day. Canceled my other next day company. Glass America calls me back around 2:30pm and tells me they made mistake and glass isn't available. Be here next day from Houston. I said ok. Next day I get a text that the tech will be on-site between 9-10am. 11:30am no one shows up so I Start calling 3 times but no one answered. Around noon tech shows up and tells me they ordered the wrong glass and it would be Friday. Wtf i told him to just cancel my order and I should have went the first company a called. Glass America did nothing for me but waste 2 days. read more

This place is awesome. Extremely friendly customer service! The people I talked to on the phone estimated about 3 hours and the gentlemen that changed my windshield had it done in an about an hour and half the most! The waiting was enjoyable because the ladies working in the office are so kind and hilarious. Great atmosphere and great business! I highly highly recommend coming here! read more

Fabulous experience. I worked with Phil, Chris and Clint and another lady whose name I can't remember. Phil came out to look at the glass and gave me his consultation and then came back and did a installation with Chris. Really good price that kept me below my deductible. Highly recommend this company. Talking to Phil for a few minutes would make you want to get in the business. He's been doing it for decades and his passion around the subject matter is palpable. read more

Wish I could leave -5 stars. Horrible communication, incompetence, and inability to fulfill any of their promised schedule. Showed up for appointment to an empty place with one employee in the back and no technician. Was promised it would be done at 2 at the latest. After not hearing from them all day, I called at 2:00 and was told they had not even started. Had to take car to a new place because they suck. read more

Woke up to my back window broken on my Jeep Compass. I called insurance but my deductible was $501, which exceeded the cost to repair so I had to pay out of pocket. They recommended safelite auto glass who quoted me $350. I was about to schedule an appointment with them but my wife suggested getting a 2nd quote. I called Glass America and they saved me $100! Both companies would have come to me to repair but both had a 2 day wait due to being busy. First step was to take it in to their shop so they could vacuum glass and "crash wrap" with heavy duty plastic so I could keep driving until my scheduled appointment. The day of appointment they came to my residence and had the job done in about an hour. The tech was professional and polite. I would recommend these guys to all. read more

Technician arrived at my home to replace a front windshield on my Lexus. Before even starting the work the technician scratched the hood of my car. I know it was the technician because I have time and date stamped photos 12 minutes prior to the start of work. The technician denied causing the damage and left without doing anything further. read more

I needed my front windshield replaced so got a few estimates (a local place, safelite, and one other I think) but Glass USA was the least expensive. I did the online quote and called a few days later to ask a few questions. Apparently, the number I called routes you to a location by your telephone number (I have a MD number) so I'm not sure how the employees are at the store location but who I did talk to was helpful and she set me up for next day service at my house. I got a call from David (technician) in the morning as promised and given a 2 hour window of when he'd be here. Well, the time slot came and went with no phone call (hence, removal of one star). I tried calling the store with no answer so I got ahold of David from the number he called from that morning. I believe he said someone had called in so they were a little behind. Whatever, it happens. Wish I had gotten a call though. He did call when he was on his way, like he said he would. David was very friendly & polite, worked quickly, and did a great job. I've had no issues. I'm glad I went with Glass USA. :) read more

I paid over $800 for new Windshield that was supposedly in stock. 3 days later when the windshield was scheduled to be installed I was told it had to be order and it would take 5-7 days. A week later of the windshield came in the technician installing the window informed us that the wrong windshield was order. I waited for a representative from Glass America to reach out and explain what would happen next, I never got a call. The next day i called Patrick at 9:00 am who told me he needed more information and would call me back, he never did. I called him back around 11:00am then again at 3 pm but those calls went unanswered and I got no call back. This is not how you conduct business. I would like a full refund so I can my windshield fix by a more competent company. Very disappointed. Will never recommend. read more

We had a broken windshield so I called Glass America / Glass USA to replace it. I thought everything was fine. I inspected from the driver's seat. I noticed the technician got dirt all over the fabric portion surrounding my windshield, but I didn't make a big deal of it. However, about a week or so later I went to dinner with my husband and rode in the passenger seat. I never ride in the passenger seat unless him and I go somewhere together. I noticed my dashboard near the corner of the windshield was cracked. It was NOT cracked before as I had just washed it a couple of weeks prior and cleaned the dashboard. I called Glass America and granted, it had been a few weeks since they replaced the windshield ONLY because I don't have time to deal with this and kids and a small business. They sent an inspector out and he already started saying "in Texas, the sun can crack the dashboard"...so, I figured I knew where this was going. I told him this was not cracked prior to the windshield being installed - plus, it has been cold out during this timeframe. He took pictures then asked me which technician had been out to install the windshield - I couldn't remember the guy's name. He asked "was he Mexican? White?" - I told him it was a red headed guy and he nodded with an expression that showed he wasn't surprised. He said someone would be calling and telling me next steps - that they may send me directly to a repair shop to fix this. Then, about an hour later I get a call saying they aren't responsible because it is due to sun damage?? Basically, they are not going to pay for THEIR damage. DO NOT USE THESE GUYS!!! There are plenty of other companies out there that can replace a windshield for $180...they will not stand behind their work. BUYER BEWARE!!!!!!!!!!! read more

If I could give these guys zero stars I would. The first day they showed up, they were missing the rain sensor gel pack so could not do the install. The second day they show up the guy finishes install and then announces that he doesn't have the correct gel pack and would have to come back the next day. We didn't take a close look at the work at the time. That evening we are driving down the road and the windshield starts whistling and humming. We notice that the rear view mirror is rattling in place. We stop and look at the window and the whole windshield has been installed incorrectly. There is a channel in the trim piece that the glass is supposed to fit into with the trim then flush against the glass. This whole trim piece is sitting on top of the glass will a large channel going around the windshield. We had asked when we made the appointment if they used OEM glass and they said yes and that the only difference would be the logo. The glass looks completely different from our old glass. When we called on the failed install they stated that they don't use OEM glass. Even though they told us they did and their website states that they do. They are incompetent liars. Now we have to wait a week to get this rectified because the seal has to set before they can remove the glass. read more

I had two very small and similar dings on my windshield. Juan the technician with GLASS AMERICA #24 cleaned the windshield and pointed to the two dings. Technician used the machine on one to the left, however he just purred glue on the other one to the right side, and he held a cigarette lighter on the other side of the windshield. After he said he was finished, I looked at the two, and pointed to the discrepancies between the two, the one to the left some lines visible, however the one on the right it looked the same. When I asked, he said "it is good you have your car under the sun, the lines will disappear after a while, I asked him what if it does not, do I call you, and he said "if you are not satisfied with the work call us and have to replace the windshield"! I made several class and finally Frank a manager called me and made an appointment to come by to look at the issue, he never showed up!! read more

Beware of taking your vehicle to this place! Management is horrible! The staff is incompetent, they say they are going to be at your house a certain time and they are not, my windshield was replaced and within the week it rained and there was a leak coming thru! I called because they state there is a "life time warranty" and it was such a hassle just to try and get them to schedule to try and fix there mistake. After a week of going back and forth they finally came out and replaced the windshield, I would not come to this place! Look away and go somewhere else. read more

I had my windshield replaced because of hail damage 2 days before this review. I waited 2 days to make sure that everything was okay and that there were no surprises. This was probably the best experience I've had in dealing with auto related services. The week before I got "screwed over" by Safelite. They didn't show up when they were suppose to and they never communicated with me about the delay. I went online to cancel. I thought that for sure I'd have to wait a number of weeks to be scheduled for service with Glass America. I called on Friday to make sure they had or could get my type of windshield. They set up my appointment for the following Monday. I was stunned as to how quick they could fit me in. The price was also $140 less than Safelite due to the fact that they use "after market" products (fine by me as long as they do the job) and they charge less for the labor. Monday I showed up and was greeted by very friendly people. There were a number of customers there who had also had their troubles with Safelite. My windshield was replaced within 35 minutes (once again I was stunned as to how quick) and they told me to wait 25 minutes before driving my vehicle. I was in and out within 1 hour and the job they did on the replacement was outstanding. read more

This service never showed up. I called about 7AM, and the call center person was very nice. I called back at 11AM just to check up: again, very nice. They said the tech person would be out between 3 and 5, so I stayed home from work. At 5:10PM, I called kind of upset, they checked with him and he said he was "stuck in traffic." Guess what, never showed. When I called the next day, the call center agent said that the tech had on record that I had to leave my house so he couldn't come out. He lied, and that's unforgivable. I genuinely hope this guy gets fired. If he doesn't, he reflects the entire company. read more

My rear window was broken out. I found them on the web and with the past favorable reviews, I called for service. They were prompt, courteous and knowledgeable. Cleaned up all the shattered glass with a total price that was affordable. I definitely will refer to someone else. Their competitor would have taken 5 more days to come out and $50+ more in charges. read more

Unreliable. Had a Saturday appt during Labor Day weekend and called on Saturday when the tech would be at my hotel to do a chip repair. The associate I called said he came by on Friday (never called me) and changed the appt to Tuesday. Odd I wouldn't do that since I'm from out of town and would be gone. Proof that the tech lies. Should have gone somewhere else the day before. read more