20260601 Update. Took my car into Safelight and they (1) replaced my windshield and (2) correctly installed the molding surrounding the windshield; all under warranty. Steve, the tech performing the work, was super nice, attentive, and competent. He explained what he was going to do, so we were on the same page. Then, he checked in with me about halfway through the job to apprise me of the estimated completion. When the work was done, both Steve and another tech came out to show me the work that was performed. I pointed out that the molding was about .5" out of alignment and Steve immediately reseated the molding so it was perfect. Smiles and handshakes all around. When I first posted this review, I had given Safelight a 3-star rating. For today's service, I would give them a 5-star rating. Overall, they earned a 4-star rating. 20260518. Safelight scheduled me to come in for warranty work today, to replace my windshield and the molding along the passenger side of the windscreen. But get this, they didn't have the windshield nor the molding at the shop. Like you, I smacked my forehead at the ineptitude of whomever scheduled me to come in without ensuring the material needed was in the shop. This is the third time I've come to get my windshield fixed. The first time, they replaced the windshield. The second time I came in to tell them the molding along the passenger side of the windshield had flown off while I was driving the car. Also, I showed them the molding along the driver's side was buckling. To prevent it from flying off too, they took it into the shop to reseat it. While doing that work, they cracked my windshield. Safelight scheduled me to come in today to get a new windshield and the passenger side molding, under warranty. But after sitting here for almost an hour, the tech came out to tell me they didn't have the windshield nor the passenger side molding in the shop. I asked if when they do get the windshield and the molding, that they come to my house to do the work. They said they would. I'll edit this post to report what transpires next...stay tuned. read more

i had my windshield replaced by safelite on may 2, 2026. on may 17, 2026 while getting my oil changed i looked up at my windshield and see a huge crack, yes days after having my windshield replaced. well i called safelite and .. to bad so sad, no help. nearly 1 thousand dollars ( $933.00) spent for a windshield of inferior quality, not up to basic standards. geez....go someplace else....dont waste time or money. read more

Since posting my original review last Saturday (July 11), the situation has gotten worse, confirming my complete loss of trust in Safelite. The heavy rain that started on July 11 revealed a serious leak through their May windshield replacement at the San Antonio location (12914 Silicon Dr). Water soaked the headliner and dripped onto electrical components in my new Tesla Model Y. I immediately scheduled a warranty appointment for 2:00 pm that same day, but they refused to honor it, stating they had no backup glass and wouldn't proceed without one. They rescheduled for Monday, July 13 at 11:30 am, forcing my vehicle to sit exposed and leaking for over 48 hours. I attended the Monday appointment. They removed the glass, addressed the leak, but damaged my window tint in the process. Before the work began, I specifically raised my concerns about tint damage with both the store manager and Safelite's Customer Service Warranty department. Both assured me that any damage caused would be covered under warranty. After pickup, I discovered the tint damage (visible when raising the sun visor). I immediately showed it to the store manager and asked him to document it, as I planned to file a claim. The cost to fix the tint is approximately $300. Despite prior assurances, a follow-up call with Customer Service revealed that the store manager noted the damage as "minor" and claimed the customer was "satisfied"--which is false. I've called the warranty department five times since the incident; each time they promised a district manager would call back, but none have. This is now the third major failure: Failed chip repair (Dec May split). Leaking replacement causing water damage. Additional tint damage during the warranty repair, plus a prior failed camera recalibration that required a Tesla visit for FSD issues and cleaning. At this point, I simply want Safelite to honor their promises and cover the $300 tint replacement so I can go to a different provider for future work. San Antonio Tesla owners: be extremely cautious. Multiple failures on a new vehicle, combined with poor follow-through, make this unacceptable. read more

They quoted us 1-1.5 hours to replace 2 windows. 3.5 hours later, I'm still sitting here being told every 15-20 minutes that it's just gonna be another 15-20 minutes. read more

Fast a fixing windshield chipping, in person fix is money well saved... all new car windshields are made from china... make sure to fix it early because if it starts spreading more than 6 inches then ur out of luck because they will now cover it and you will pay thousands read more

In SA for the wife's doctor appt and decided to see if I could get a ding fixed in my windshield. I went thru my insurance app and was sent to Safelite app to schedule an appt. I got one that afternoon. We dropped off the car and walked to eat lunch. They sent a text when complete. Happy with the price. Excellent work in the amount of time promised. Windshield looks great. read more

Wanted to praise this store ability to perform as scheduled. My appointment was at 2:30 PM and they started promptly and finished within 45 minutes. The value to repair some chips on my window was great. I'd like to praise Jorge LUEVANO who is running a great team. read more

The mobile service rep started making excuses about how well he could repair a chip before even evaluating the chip. After discussion trying to understand what he was trying to say he indicated there would still be a slight blemish like a water spot. Ok, I can live with that. I had a similar experience 12-15 yrs ago. Attached are pictures of the chip AFTER the tech was done. Since a chip can't be repaired twice I now need a new windshield. Don't walk away from Safelite, RUN! read more

Safelite AutoGlass - Windshield chip AFTER Safelite repair. - Windshield Installation & Repair Near Me - San Antonio, Texas

If I could give zero stars, I would. I went to Safelite to have my windshield replaced, and the experience has been frustrating from start to finish. After the replacement, my passenger airbag light came on, which was extremely concerning. I brought the car back to Safelite thinking they would take responsibility and fix the issue. They looked over the vehicle but claimed they couldn't find anything wrong. I wasn't satisfied with that answer, so I took my car to the Mazda dealership -- only to find out that Safelite had failed to plug in a simple connector during the installation. Something so basic could have put me and my passenger at risk if I hadn't followed up. To make matters worse, I've been trying to get reimbursed for the windshield for weeks now with no clear communication or resolution. I've sent multiple follow-up emails and still haven't received my reimbursement check. This has been a total headache. Between the negligent work, the lack of accountability, and the terrible follow-up, I would not recommend this location or company to anyone. If you care about your car's safety systems being reconnected properly, go somewhere else. read more

Had a rock chip in my window turns into a cracked windshield, the technician and assistant drilled the whole and made the crack bigger, I had video of it and told them what they did, refused to make it right. Called corporate and just gave me a run around. Now I have to pay insurance premium to get it replaced for there error. DO NOT BRING YOUR CAR HERE!!!! read more

Made the appt several days prior. Drove nearly an hour to get here. Arrived 20 minutes early. After 50 minutes, was told that someone had sent the wrong windshield! No compensation offered. Just wanted to make another appt. Ridiculous service. read more

Ridiculous! I set a whole day appointment for a windshield replacement, meaning leave your car by 9:30am and come back between 4-5pm to pick it up. I came back at 5pm and my vehicle hasn't been worked on. They have no respect for their customers time. They had the whole day to get it done, yet I still had to sit at the lobby till nearly 7pm. If they aren't able to guarantee completion by the time they've allotted, then they shouldn't accept so much appointments in a day. Or don't say "it'll be ready for pick up between 4-5pm." I'm not saying the managers or the employees are bad or unprofessional, my intention here is to make the higher ups aware that they are causing TOO MUCH inconvenience to their customers. That's VERY disrespectful. Make changes to IMPROVE your system, process and customer service! read more

Over priced and no military discounts. Having the tech come out to look at the windshield was as if he was doing me the favor and I wasn't paying. read more

Invasive questions to collect your personal info, address, email, license plate, vin, etc before they provide a quote for broken glass. Agent said that they would not provide a quote without that info. I can understand this may be to prevent fraud if insurance is paying for it, but it is not through insurance. A quote does not require personal questions. read more

Writing this to warn others. I made an appointment for today on Saturday for my wife's car and noticed when I made the appointment for 9:30AM that it had said my car would not be ready until 4 or 5pm. I promptly called the location and was reassured by an employee that my car would only take an hour and a half to two hours and to "not worry about it saying that online". Upon arrival today with my wife I again asked the front desk agent who checked us in at 9:15AM about what time approximately our car would be ready and he said 2.5 hours at most. Come noon and it had almost been three hours I returned to the shop to check on wait times since it had gone over the time he had told us it would take and my wife had to be at work at 4pm and I also had to be at work at 6pm and drop our child off at the baby sitters by 5:30. He said our car should be ready soon and there weren't many cars in front of us. Still two hours later at 2pm we had not received any call and we were out and about trying to kill time waiting for the car to be ready and getting fairly frustrated at this point. I go back to the shop and the front desk agent said we were third in line now. I had expressed my frustration due to the fact my wife would now be forced to take an uber all the way to work in downtown San Antonio from Boerne- NOT CHEAP! Not once was I given an apology or even remotely any sort of empathy for the situation but he did say he would apply a $70 discount for the inconvenience which at the time I appreciated. My wife ended up Ubering to work and come 5pm, 3 hours later at time of store close I still have not recieved any information about when my car would be ready. I called the Safelite customer service line and talked to a lovely woman who did express empathy for my situation and told me she could not get through to the store after several attempts but she did send an email to the locations manager and CA who would reach out to me to discuss the situation further "shortly in the next few minutes" were her words. I was not reached out to by anybody and had to call my work to let them know I would be late this evening because we do not have enough money to pay for both of us to uber, this is completely unacceptable customer service and caused us so much stress and anxiety and lost pay at work from me not being there on time and my wife having to uber. My car was finally ready at 6pm and when picking it up the manager checked me out and when I asked why the discount I was told I would receive wasn't applied he told me "we usually don't apply discounts for all day appointments" and only gave me $30 off instead which wont even come close to covering my wife's extra cost for having to Uber to work. I was so angry that I did not want to cause a scene and since he was a manager I figured it wouldn't do anything anyways because he did not care at all. He did not apologize, even look me in the eye, or display and sort of empathy so I decided to just leave. When he gave me my car key he literally did not say ONE WORD or look at me. Security footage will back me up on this, it was astonishing and I was beside myself. Please train your staff and especially your management on better customer service. I did not get his name but he was the PM manager today on Tuesday August 12th, middle aged Hispanic gentleman. Absolutely horrible experience, he should not be in any sort of leadership role especially in a customer service related job and I will be recommending everyone not to ever go to Safelite ever again. I should've looked at the help page before making my appointment as it seems everyone that goes to this place has a horrible experience. Something needs to be fixed! read more

These guys are fantastic. Wonderful service. They are quick and efficient and stand by their work. Would happily use them again if and when the need arises. read more

Can't update previous review but used two service requests after being told workmanship is backed up only to not obtain resolution. I tried to reach a supervisor or manager and keep being told someone will call me back but no one has. I am left with more damage done to my car at a higher cost thanks to the window replacement done by a poorly qualified technician. I'll be writing in to legal and corporate team. read more

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They broke my camera now they won't respond after 3 months and still waiting They broke it in April and it's July still not decided how to get my camera replaced they showered out by water damage due to faulty windshield repairs It has been documented and reported but no action yet they keep stalling Buyer beware or safelite repair Can leave you with broken equipment due to bad worksmanship like they did to my Toyota tundra read more

Average.... nothing overly great. I was early to appointmen and they were Slow. walk ins slowed those with appointments considerably. There were several customers ahead of me that were obviously very frustrated. I won't go back to this location read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - San Antonio, Texas

I showed 30 minutes early for my appointment. They let me know that the windshield replacement was damaged and they would need more time to get another one, but that they could still get it done that day. 5 hours later I called 3 times to get an update and no one ever answered the phone. I returned to the shop and my car still had not even begun to be worked on. I took my keys and left. A waste of a day! read more

I had my windshield replaced to the tune of $1100, and two days later it cracked in the same spot. I was told it was an impact crack, but a different auto glass company has told me it appears to be a stress fracture! What a rip off!!! I can't tell enough people about this shady company. read more

Safelite AutoGlass - There is a stress fracture on the right of the windshield that was done while my windshield was being installed. - Windshield Installation & Repair Near Me - San Antonio, Texas

Crack started off semi small then it eventually spread across my entire window. Finally got it replaced and I was driving back home and it felt like I didn't even have a windshield. It was just so clear I'm happy I finally got it fixed tho. Marco did a great job I must say I was kinda worried about my 10am appointment because I figured maybe it would be super busy and packed but when I showed up I was the only one In the waiting area then of course everyone and they momma wanted to show up after that. The estimated work time on my appointment confirmation was 2hrs. It got done in 1hr 12mins read more

Safelite AutoGlass - Before - Windshield Installation & Repair Near Me - San Antonio, Texas

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My windshield developed huge crack after a rock hit it and entire windshield needed to be replaced. It was an easy process. Work was done quickly and effectively. Happy with the business. read more

My company made an appointment with Safelite and they came out a few days later, no problem there. I received an email for payment once the tech arrived to begin on repairing the window. I noticed that the invoice included tax, and we are tax exempt. So, I asked the tech for a phone number to call to correct the invoice as we are an educational institution and also a state agency. You can't find a legitamite phone number online, so he provided me a phone number. I called the number and was greeted by a fairly nice person, who then said she had to forward me to the tax exemption department. Here's where it goes all the way down hill... the person in the tax exemption department was so terribly rude, I had my phone on speaker and one of my co-workers from another office came to say how rude this person was. She proceeded to tell me that we did not have an account with them, which I was aware of, and that I would have to set up an account in order to be considered for tax exempt, which I understood, but this lady, Diane King from Safelite Group, Inc., 7400 Safelite Way, Columbus, OH 43235-5086, spoke so rudely and arrogantly to me. She emailed me new account forms to complete and I was so glad she did, so that I would have a name to put with my very negative review of this Safelite Department Representative. After receiving the email, I canceled our services and immediately called San Antonio Auto Glass, who came out promptly and gave us our tax exemption without question or hesitation, and for $30 cheaper. I do not plan to ever use Safelite again or recommend them to others due to Ms. King's extremely abominable and rude demeanor. Keep her and continue losing business.... or train her in customer service skills. read more

If you have an appointment do your best to call to confirm. I have had two appointments that have been canceled without prior notification because the part didn't come in. I had two windows replaced and they broke one putting it in. I am still waiting for that replacement to come in. No calls. No updates. I not impressed. Sadly, this is the company my insurance company referred us to so I am at their mercy. I understand that the part may be difficult to get but communicate! Don't waste my time coming to and waiting on appointments that don't exist. And trying to get a hold of the local shop is impossible. How can you have a business that won't even allow you to leave a voicemail message? read more

Taking my car to safelite autoglass on 12914 Silicon Dr was the worst choice I could ever make. When I went to pick up my car, I noticed that the frits on the edge of the winshield were completely cracked and when I asked the technician (Marque) and the guy at the desk (John), not only they refused to take any responsibility, but they wouldn't help escalate the issue. John was acting rude and disrespectful on top of that. I had to keep my composure and do the right thing which is prevent any verbal or physical altercation given that I just want to fix my property. read more

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I had an appointment and sat in their awful lobby for 1 hour and 35 minutes only to be told that the glass they had for my car was broken and I had to reschedule. They couldn't tell me that in 15 minutes??? Their website says they have refreshments but they only had coffee. They have a small drink cooler with nothing in it - not even water! And the ONE bathroom they had had the door locked and the 2 yahoos at the front desk couldn't get it unlocked! You're suppose to sit there for 3 hours and wait with no water or bathroom??? I tried several times to call and talk to a manager and they wouldn't ever answer the phone read more

Received a small rock chip on front windshield and had Safelite out to the house to fill the next day. One month later this preventative measure failed and a crack spread 14 inches across windshield from the chip. I scheduled a windshield replacement at the Silicon Drive location in San Antonio. Paid additional to install OEM windshield. I received texts that windshield was replaced, calibrated and ready to pick up and my credit card was charged. I arrived to pick up and front desk said I was all set. I got in my car and immediately saw a distortion on the driver side in the glass the size of a salad plate - looks like swirly distortion. You could not miss it. I went back inside and the front desk said they would talk with the installer Juan. Then the front desk said "oh , yea we had a note that we noticed an imperfection in glass after installing. we were supposed to tell you about." They said they needed to schedule a complete reinstall after 7 days of letting this damaged glass cure. I feel like they were hoping I would not notice. Never in all communication that my car fix was completed, ready for pickup and my credit card was charged was I notified of the damaged glass. Now they will be coming out to install a new windshield next week . I have ZERO confidence it will be done correctly but I have already paid them $1,000 so my options are limited. I will absolutely never use Safelite again or recommend this company to anyone. read more

Scheduled an appoint over a week ago. Got called before 8am on a Saturday (appt scheduled between 12-5pm) to be told they don't have the part. Even called to confirm yesterday. I feel they could have figured this out yesterday..... Waste of time. read more

Last Friday, I noticed a crack on my windshield. My husband gave me the phone number to Safelite. For so many occasions, I've heard the jingle for Safelite but this is the first time to be a customer. The gal I spoke with on the phone to assess the situation was very patient and was helpful to schedule me for the 410 location on the same day. When I got there, Adolfo determined that the crack on the windshield is larger than a dollar bill, which meant a replacement of the windshield and also a reschedule because more time is required. The team at the 410 location rescheduled my appointment for the I-10 location. Everything went smoothly. Today, Jimmy was very helpful at this location to brief me, confirm the costs, and managed my expectations. Though Jimmy said it would take about an hour to an hour and a half, the windshield replacement took less than an hour. Very impressed with the professionalism! Definitely would recommend Safelite hands down. It was helpful that Yelp also gave a 6% cash back! read more

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Does anyone answer the phone? Can't get any updates on my vehicle at all. Now, I will have to visit them in person.

From out of town my windshield leaked from another glass shop install shorting my BCM computer on the truck. Getting done with the Ford dealer in the AM this Safelite glass store made a special trip to there warehouse, for the glass needed, showed me what the previous install may have failed to do and got me down the road that evening so we could get to our next stop. Highly recommend this store for their caring and very helpful professional attitude. Proves there are good people in this world. read more

Was hit by a rock from a speeding minivan on I-37 which ended up cracking my windshield from top to bottom. Safelite did a great job of repairing my 21' Toyota and were even able to find an OEM glass replacement. One negative is they took quite a long time as I dropped it off at 8 AM with an appointment and it still wasn't done by their closing at 6 PM time due to calibration issues, but they figured it out and I've had no issues. read more

Jaylan got me in the same day and ANNIEL did very good work on my car. They also have very great customer service

So safelite got back to me after 7 months. Came in for the appointment and the molding is the wrong color and will have to be painted. Sorry is all I got. So am I. read more

Be aware of what they advertise and what it actually covers. I believe in you get what you pay for. But when you pay high price for a product and service plus the guarantee of a national lifetime protection on the product that what you expect right ?? No instead they offered me a series of excuses and fiction scenarios about my windshield having physical damage and automatically the guarantee was void. The technician who came to inspect the windshield was lacking knowledge in their on product. Then by his suggestion I needed to contact the manager and visit their store which I did. At the store the manager Jeremy no help at all it seems he didn't care but once I asked him for the name of the technician who inspected the windshield before, he gave me the name of someone else since I mentioned I will be making a formal Complaint then I noted him he was wrong and quickly changed the name. Here's my take on this, stop advertising nationwide lifetime guarantee which is not true a crack on your windshield comes form a hit which is physical damage which by the way was the excuse I was giving and it comes from anywhere so don't buy the lie about lifetime guarantee their price is 3because they will find an excuse to not honor it. read more

My mother paid the Safelite in Rosenberg, TX $1100 to replace her windshield that had a large stress crack. Not even a week later, the crack was back in the same spot. She brought her car back to this location in San Antonio for warranty since it is closer to where she lives. IT IS CLEARLY A STRESS CRACK THERE IS NO DENYING IT. They refused to honor the warranty, falsely claiming it was caused by impact--after leaving, she took it to another glass repair place who said YES-THIS IS ABSOLUTELY A STRESS CRACK. WHAT A COMPLETE JOKE THIS COMPANY IS. All I can say is, you've lost a lot of business because I had planned to bring in two of my personal vehicles for windshield replacements but you can bet after this, I will be avoiding Safelite like the plague and telling anyone who will listen to never go there. read more

Had an amazing experience with this safelite! My dog broke my back window and I needed it fixed quickly. Went into this location and they got me in first thing the next morning at a great price. The staff bends over backwards to help and give the best deal. Would highly recommend. read more

insurance set us up with Safelite for a broken window. Set up an appointment 3 days out. Given a window of 8am-5 pm. No one showed up for the appointment, and we never received a call. Tried calling safelite at 4:50 pm the same day, after being on hold for 10 minutes, received a message that their office was closed at 5pm. Called the next day, safelite and safelite said they made a mistake and had no excuse for missing the appointment. Required another week to get rescheduled. The next appointment, they showed up with the with clear glass, despite us being very clear we needed tinted glass. Repair guy just Taped a plastic piece on the window and said that safelite will call us back when the got the glass in. The tape job was terrible, and the plastic piece fell off, and couldn't keep drizzle from getting into the car. No one called us back to follow up. We called back, twice. First time, spoke to Connie, who tried transferring me to corporate. I got hung up on. No call back. Next, I spoke to Jessica, who told us there were no notes in our file, so she was confused what part was needed. We are supposedly going to have someone come in on Wednesday. I wont Hold my breath.... read more

Thanks Safelite! Garcia repaired the windshield on my '22 Hyundai Santa Fe Hybrid yesterday - great job & personable service! It was easy to make my claim via my insurance company and the communication from Safelite (via text and email) was great. Thanks too for the gal working the office creating and taking care of the customers. read more