My satisfaction with the service at Gunn Acura is well beyond expectations -- I am 120% pleased with the professionalism, integrity, and customer dedication shown. Gabriel is a tremendous asset to your brand, and his commitment to excellence is a model for Acura service nationwide. Thank you for encouraging and supporting a culture of genuine customer care. Experiences like this are the reason I continue to trust and recommend the Acura brand. I had yet another great experience with Gunn Acura, and this team continues to earn every bit of praise they receive. On 6 NOV 2025, I brought in my RDX for a pre-travel inspection before a long drive out of state to South Carolina. I didn't have an appointment, but when I called in and spoke with Carla, she immediately took care of me. Within just a few hours, they completed a timing belt replacement, oil change, tire rotation, and a full inspection--and the price was excellent. That level of efficiency and care is rare. I've since completed my trip to South Carolina, and the ole RDX ran flawlessly. Gunn Acura made sure my vehicle was road-ready, and it truly gave me peace of mind for the entire drive. I've been servicing my vehicles (both my TLX and RDX) at Gunn Acura for years, and they've always treated me like family. Their professionalism, honesty, and white-glove customer service are unmatched. Every visit feels like I'm in good hands, and every experience is consistently amazing. If you want a dealership that truly cares about you and your vehicle, Gunn Acura is the one. Highly recommended! I just had to share the amazing and expeditious experience I had today at Gunn Acura in San Antonio (22AUG2025). It started with a late schedule appointment yesterday evening to have my car serviced Friday morning. The service department was extremely helpful and assured me that if I were in early I would be our fast on Friday. This morning when I pulled in I was quickly greeted with the Acura associates. Shortly after arriving I connected with Mr. Charles and he ensure that I received that exceptional white glove experience that Acura always provides. I was there for a routine servicing and they offered to provide transportation back to my office, but then Mr. Charles let me know that my car would be finished soon and if I could wait, I take my vehicle with me. These guys ROCK and always provide great quality service and never let me down. Thanks Gunn Acura San Antonio TEAM and thank you Miss Carla for providing such quality assistance! read more

Came in looking for a 4Runner. Damian came over immediately to help us.. he was so gracious and patient with us throughout the whole process. At no point in time did the interaction feel transactional or forced We ended up finding one we loved and mentioned we had a trade-in. Even though we were short on time, Damien was able to get it arranged for us within minutes. They offered us $25,000. I thought this was an intensely lowball offer considering it was in pristine condition, but opinion is differ. Everything pretty much made us wanna leave after meeting Eric the manager. He wasn't a bad guy wasn't rude or anything. But he gave off the typical used car salesman aura that we all hate. He did everything in his power to get my business except offer me a fair trade-in price.... fast forward 15 minutes after leaving Carvana offered me $28,000. The crazy part is that I told Eric if he offered me anywhere between 28 to 30,000 that I would gladly purchase the forerunner right then. Oh well ‍ read more

The experience detailed below would alone have me returning to Gunn for future services, but the initiative, extra effort and great coordination by Brandon P. will have me sending friends & family, even strangers to Gunn Acura first & to ask for Brandon P. for their service needs. I've kept up regular maintenance and the dealership services Gunn Acura performed on the vehicle make it a still great experience to drive daily. But when I do decide to buy again I will look at Gunn Acura first, their service department & their staff have made a lasting experience on me, time & time again & have stepped up when another dealership failed to. Brandon P. was my main point-of-contact and he is supported by a team of employees at Gunn that I interacted with and I'd like to recognize, the service desk women & men staff who at different times greeted me as I drove in to the service drop-off area & made sure I was being helped, the older gentlemen who replenished the snacks & drinks at the waiting areas & maintained the restroom vanities; all were a part of a positive experience. The service dept. performed the work anyone should expect when they take their car in for warranty repair/or after warranty repair to any repair shop, even more I would think from the car manufacturer's dealership. About the service, I received the services I requested and paid for the parts/install (windshield, not a warranty item). On my own I had recently performed an oil change, cabin air filter replacement, tire rotation & battery replacement, so when those services did not show up in the Vehicle Multi-Point Inspection as work needing to be performed, I was confident that the recommended services identified in the inspections would soon be needed and not just a checklist of added services, my car was truly evaluated by the technicians and only items needing attention were noted. I opted for 1 of 3 recommended services noted in the Vehicle's Multi-Point Inspection and was thoroughly explained all findings with no pressure to say yesterday at any time. Through the whole process I was kept informed of progress and was sent photo updates of work performed. The work took a few days & I had expected and was told that as well, so it was OK with me. I wanted my OEM windshield's adhesive to set properly and have time to seal well, even though I've seen many other cars drive around town immediately once their windshields get replaced with blue tape keeping it in-place. I wanted to give the service dept. enough time to get parts and service the vehicle without rushing the mechanics/technicians. The car was returned to me looking better than it had when I dropped it off and the new windshield looked great. Service department Facilitator/Concierge (Brandon P.) provided an exceptional customer experience to myself and my 2023 Acura MDX SH-AWD. From the moment I requested service for a broken windshield w/ HUD, Brandon coordinated with the (other Acura) dealership that sold us the car, insurance and windshield policy, all the while keeping me informed of cost, insurance approvals (coverage), and our OOP. Along with the windshield, we came in to service/fix other issues we were experiencing w/ the infotainment system, a door seal and other small inconveniences you could expect from a 3-yr old car. This is the second time I've brought my car to Gunn Acura for service. Both times I've received the same exceptional service and welcoming demeanor to understand the car's issues and providing remedies. Unlike the dealership where I originally bought the vehicle (300 miles away), they have repeatedly disregarded and failed to return calls for the issues/concerns I've notified them about. A complete about-face compared to when I sat at the finance officer's desk and they were selling me the car, extended policies, and more; promising I wouldn't have to worry about the car because they would take care and service it; lesson learned on my part, I was the fool who wanted to believe the dealership would stand behind the product. I do hear from them time & time again offering to "give me a good trade-in price on my Acura if I'd like to come in." -Alicia S. read more

17 April 26,DO NOT GO HERE! Charged 99.00 for oil change even though the filter was changed not long ago. Oil light was on and claimed to be so many miles overdo is why I took it in.Claimed to do services that were not rendered and still charged me full price when the filter didn't need to be replaced. Just went for an oil change on 8 April and I noticed 15 April 26 I noticed they didn't refill my coolant reservoir Bone Dry, but recommended a coolant flush. and No it couldn't have ran out that fast. Thought they were supposed to check all fluid levels&at the very least tell me and refill it. STAY AWAY FROM HERE! read more

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This is my second time using Gunn Acura. Last time was a year ago when I had them replace my windshield. This year, I took my 2022 MDX Type-S in for service while visiting family in San Antonio from out of state. While there, I asked JT if they could inspect my steering wheel because when I turn I could feel a distinct "click" in the wheel at a certain point. Eddie, the head technician, came out and we compared it to the closest car they had on the lot (a 2022 MDX Advance) and mine was definitely different. Eddie was able to find the spot in the steering wheel while I was there. They were able to order the part, get it all wrapped up, and let me use a loaner for the couple of days it took to complete! Before getting the loaner, I used their complementary shuttle service which was very convenient. Thanks to the shuttle drivers Mariah and Daniel, my service advisor JT, head technician Eddie, and anyone else who was involved in taking care of my car. They all really took care of my concerns and I wouldn't hesitate to use Gunn Acura to service my car again. read more

So regarding the one simple price, at any Gunn location on used vehicles. Make sure you know everything you need to know about the car before you purchase (inspecting it). I feel certain things get missed in there multipoint inspection before they resale their cars, unless you bring it to their attention. Which they usually do fix. Felix and Michelle were very professional and prompt, giving me no pressure vibes. Months later an issue did arise regarding my passenger side front wheel and it got a bubble on the tire wall. I spoke to one of the finance managers to see if a warranty had come with my wheels and he informed me it did not. So I was interested in purchasing one, he convinced me to come in and see if I had a manufacturers warranty on the tires or see if there was anything else could be done. I went in and was somewhat disappointed and felt as if I had wasted my time for nothing. The service department informed me there was nothing could be done, although one service rep informed me that he could try to see what he could do to no avail unfortunately. So leaving the dealership with my disappointment and granted I've only had the car a few months, I felt let down. I'd also like to add I've had bad experiences with dealerships before. I decided to leave a review and boy I tell you what. Mr. Carver the General Manager doesn't like to leave no stone unturned, he called me a day later apologizing about everything I had gone through with my car buying experience. He informed me that the tires had came with a manufacturer warranty after all and it was a dealer error on their part. He would then ask me to come in and also offered me a loaner vehicle while they worked on mine. Which I kindly accepted (A-Spec Acura Integra) great car by the way! I also mentioned a few other issues the car had after I purchased it and they addressed each one at no expense to me. I picked up the car a few days later and everything was fixed like it never happened. JT the service manager was also very helpful and had great communication while my car was being worked on. I used to call dealerships (stealerships) but not this place. Here they value your business. Here you feel like family. I just want to say a big Texas thank you to Mr. Carver, JT and their staff for going above and beyond in ensuring I was a satisfied customer. I know where I will be buying my cars in the future! read more

Took my granddaughters new used car to Gunn Acura today for the first time. Everyone was so nice and helpful. We had an issue with the radio after replacing the battery. So, the service writer immediately drove it back into the shop where Eddie Chavez and JT were able to locate and fix the issue; and in less than 45 minutes I was on my way home. Thanks gentlemen. You will have my repeat business. read more

Do Not Put This Gunn to Your Head (This concerns the service department) For your AC Problems, instead use Kool2U. Here is my review: My experience with Gunn Acura's service department was awful from start to finish, ruining my day, wasting my money, and not fixing any of my issues. Here's why: Incompetent Shuttle Service I brought my vehicle in to fix an AC issue, but the experience started on a confusing note. I was told to wait for a shuttle, and after moving through their three and a half 'waiting' areas, I was left wondering what to do next. The confusion right from the start is a hallmark of this establishment. While waiting, a man stumbled into the room where I was subjected to a large screen displaying gruesome images of wild lions tearing a buffalo apart. Blood everywhere--just what you want to see when you're already having a rough day. Eventually, I was directed to a shuttle where all the doors were open, making it hot and humid. The sports talk blaring on the radio didn't help either. After a while, the same man returned, said he couldn't find the other passenger, and finally took me home. Receiving the Report After several hours, I received a report out of the blue, including images. The document implied they performed a 15-point inspection, which led to: A $1,822 estimate to fix the AC. A $3,226 suggestion to replace the timing belt on a 10-year-old car. In today's economy, where even a $2 bell pepper now costs $5, it seems Gunn Acura needs to make its money somehow--but at the expense of insulting their customers' intelligence? I found that deeply disturbing. Refusal to Provide a Shuttle After sharing a laugh with a more reputable company about Gunn's exorbitant pricing and confusing service, I decided I had had enough and just wanted my car back. But this was no easy task. I declined all the ridiculous services they recommended in the document. When I called to say I would pay the $90 fee to have my vehicle released, I was met with, "Not so fast!" Apparently, only Carla--who has at least two last names (Anguinaga on official documents and Rae elsewhere)--could release the vehicle, according to the man who answered the service line. I left a message and then waited. When I finally spoke with her, I requested a shuttle back, considering the inconvenience they caused. She told me their shuttles were fully booked, and I would have to find my own ride. Ms. Rae, Anguinaga, or whatever your name is, perhaps you should better manage your shuttle service to avoid leaving people stranded. How I Used the $90 I Spent with Gunn Because Gunn stranded me, subjected me to gruesome images, and charged me despite doing no work on my car, I chose a local AC repair company instead. They were amazing from the start. I sent the strange ransom photos from Gunn over to the new company, and they were able to diagnose the problem instantly and easily. Why You Should Not Play with this Gunn After laughing about Gunn's insulting service and pricing with the local company, they identified and fixed the issue over the phone. They didn't send me an opt-in bill disguised as a diagnostics sheet--they treated me like a human being. The woman at the second shop, not Carla Rae Jespen, showed me what genuine service looks like. I thought about the elderly people in my life and how Gunn's confusing document could easily catch them off guard, draining their limited monthly funds. And then I thought about those overpriced bell peppers. I can only recommend Gunn Acura if you want to recreate the exact miserable experience I had. Call the number below if you, too, want to see oxen torn limb from limb and be treated like an imbecile. read more

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Carla Rae, Service Manager is outstanding for her knowledge, and professionalism. Her friendly manner, attention to detail, efficiency and helpfulness instills confidence and peace of mind that my car will always be cared for. She'll do the same for you. Just ask for her at Gunn Acura , San Antonio. read more

Sometimes, the prospect of a root canal would be preferable to the process of buying a new car. We have all been there: the line of salesmen waiting to pounce once you step foot on the dealership front door. The pushy salesman that seems more concerned with closing a deal than understanding your need for a real value proposition for purchasing. The extra additional items that are pushed to improve the profit margin whether you really need them or not. The sleight of hand when dealing with trade in, purchase price, financing incentives. We have all been there. Well friends, here is a tale of good fortune. My car was declared a total loss from a traffic incident (not my fault, no one was injured), so I had a pressing need for replacement. I have driven Porches, Mercedes, Cadillacs, Audis, Jaguars and most recently Acura. I really loved the lost Acura, so my first choice was to drive another Acura. Our medical society has relationships with several dealers across town, and the recommended sales contact was a gentleman named Coby Allen. The purpose of the contact is to shop in a pressure free relationship, to find a reasonable price, to be free of the salesman antics that we eschew (well, to be fair, not all car salesmen are salesmen from hell). Lucky contact for me. Mr. Allen was the compleat gentleman. He listened to our particular likes and dislikes, the options that best suited our needs, and literally spent 5 hours with me and my lady, test driving sedans, sportier sedans, suvs, explaining the value proposition of purchasing new vs certified preowned Acura. We felt not the least bit of pressure through the entire process. We decided on an upgrade sedan from Acura, and I can honestly tell that this purchase was one of the most pleasant I have had. But here is a bit of comparison. I had phone inquired at another luxury dealer about a vehicle, and left my number with a gentleman that described himself as one of the managers. (Sadly, I did not connect with the medical society contact at this other dealer). During that same 5 hour period, and even the following day, I received several calls from the sales manager, calls even after I told that I had already decided on a vehicle. Pushy, pesky, annoying. So friends, here is a timely tip if one is in search of an Acura. Set up an appointment with Coby Allen. We are certain that your experience with this gentleman at this dealership will be rewarding! Drive Safely Yelpers!! read more

Just traded in my Buick for a pre owned Dodge Ram. Everything from start to finish went amazingly well. My Sales Rep, Michele Fedorka, was very friendly, knowledgeable, and I felt no pressure tactics ever. I came prepared with numbers in mind and our negotiations were fast and extremely satisfactory. To prepare that used Ram for resell, the staff really went all out to ensure it was in like-new condition including 4 new tires. My Ram was gleaming when I drove it away. Subsequently I had two small service issues that the Gunn Acura staff fixed quickly and with smiles. Kudos to Michelle, Eric, Amir, Eli, Nestor, and in Service, JT, John, and Adam! I would happily return to do business again with this wonderful and accommodating staff at Gunn Acura! Thank you Gunn Acura for getting me into a beautiful truck for a more than fair price! read more

Gunn Acura - Big Red - Car Dealers Near Me - San Antonio, Texas

We had a great experience buying a new MDX. The sales staff was professional, and we appreciated. Here is shout out to Joseph Benard who provided outstanding service with no sales tactics. He genuinely cared about our needs and did everything possible to help make our buying experience the best we have had at any dealership. I could not be any more satisfied with the service and professionalism I received at the Acura Dealership. Domingo Carrillo read more

Once again Acura drops the ball with their service! Legit made what I thought was an appt was waiting for almost 2 hours to find out they hadn't even started on my car for the tint! I wish I would've never gone with Acura! read more

I decided to purchase a newer vehicle to replace my 2015 F150 with 119k miles. I chose Gunn Acura because my of my passed experience with the dealership. Adam Stegner the sales associate has been very helpful with us on buying our previous vehicles. I found an Explorer but it was in Seguin. He drove to Seguin and drove it back to San Antonio. While he was making the trip I found a Acura MDX I liked better. I purchased it. On my trip back to Corpus I realized it was not a good fit and I returned it for a full refund. Gunn has a 48hr. 150 mile no questions asked policy. I've never dealt with a dealership like Gunn Acura. Adam and Sal Hernandez the office administrator along with the management team and staff were great. read more

I went to the dealership to look at a used car. I had already been in contact with a salesman on the phone. I walked in and the receptionist was playing on her phone. I waited for her to finish what she was doing. I stood there for at least 3 minutes. She never acknowledged me. Kept playing with her phone. I walked out and started looking around. The salesman finally came outside after I messaged him. I had already made up my mind that I wasn't going to make a deal. I let him show me the car and I told him I would let him know. read more

When I purchased my car 3 years ago I paid for tinting that was guaranteed for life. My car is ALWAYS in covered parking. The back glass started to bubble. When I picked up my vehicle today, the back glass was FILTHY! read more

The lady who helped me on the phone directed me to the Express Lane where they were able to do the work needed in a reasonable amount of time and a fair price. read more

I came here to SELL a car rather than buy one. I had been to 3 other dealerships and they kept on low-balling or lying to me. I came here and it was a 180. They took their time to look at my vehicle, drove it around and had me get a 10 day payoff quote. They offered me a more than fair price and less than an hour later we had a deal. When I decide to buy a new car soon they are my FIRST stop. read more

Gunn Acura - 2021 Acura. I am so close to RUNNING there to get this! - Car Dealers Near Me - San Antonio, Texas

Gunn Acura has been servicing my vehicle in San Antonio since 2022. Each representative takes the time to explain which services and parts are needed for maintenance and repairs. The lounge is also clean and comfortable while waiting. Thank you for taking care of my car and keeping me safe! read more

After a lot of homework searching for cars in the SA area. I kept circling back around to Gunn Acura. I inquired about a vehicle, Michelle got back to me very quickly. I was able to see the vehicle at end of day Friday, she was able to breakdown my costs & have vehicle ready for pick up following day. Arriving Saturday for final ppw & pick up of car I request to see 1 more car, just in case. I'm glad I did, did a test ride & discovered this was my car. Thank you to Michelle F. & Cantrell & Gunn team for your patience & kindness in the car buying experience.This is our families 4th car from the Gunn Family. We'll keep coming back. read more

Paul and Sal are the best. Sal worked hard on my financing. Great customer service. Best car dealership in town! Joe Ramos

Unethical Business Practices, Deceitful Business Practices, and Bait and Switch - All Illegal in this State of Texas and it clearly states this on the application when you apply and renew your business license with the OCCC and TXDOT! Anyone looking to do business with this dealership do yourself a favor and run - I repeat - run as fast as you can away and don't look back. Let me start off with addressing what happened yesterday with the unethical transaction that Amir Yousless demonstrated and how the GSM Justin Mansell was asked to come over so I could address what had just happened. Let me start with I walked in with a blank check from my credit union to purchase a vehicle, this was let known upfront. (This by no means has nothing to do with the salesperson who was helping me as he did his job and I have absolutely no problems with him - he was wonderful. This has to do with management and how they treat and blatantly lie to the customer.) I was upfront and told the salesperson what I was looking for and that I had my financing with my credit union and just needed the purchase order with the vin# and the total amount so I could contact my credit union for a check. He went to get all the information and then here comes Amir Yousless and he sits down and proceeds to tell me that he needs me to fill out a credit report and sign it as they need to run my credit to verify my identity... RED FLAG!!!. I told him absolutely not that is not how it works as I am not signing anything with the dealership. This individual saw me as a woman in the dealership and thought he was gonna bully me around so they could run my credit. Well guess what folks... I have ran a car business in the past and been in the car business for a while that is not how the process works especially since the dealership was provided with my drivers license and military identification. I immediately asked for the GSM and he walks over. I told the GSM i was about 1 minute from contacting the OCCC for the way that this so called manager is doing business as it was not ethical. The GSM and I sat there for about 10 minutes talking and of course he stated he would deal with that as that is not how they do business... I chalked it up and we carried on. By this time, I was provided the purchase order and the finance manager Elia had even spoken to the credit union to get all the information the dealership needed. Fast forward to today, I return with the check from the credit union as the dealership had sent everything to the credit union with all the totals. I walk in hand them the check and we go over the vehicle and i leave. Now remember the dealership gave me the purchase order and had previously spoken to my credit union with all the figures. Ok. About 2-2.5 hours I receive a call from the dealership and it was the finance guy Elias stating that I was given 2 rebates and I don't qualify for them, mind you the GSM was the one that did the purchase order and gave me and the credit union the figures. The first thing was I owed them for the military rebate at $750.00 and that I owed them another $750.00 as the other credit was only for using the dealerships banks. Now remember the managers and finance was the one that sent and spoke to the credit union on all the figures and they knew I was not using their banks. I was told that since my husband was not on the car with me but literally you have my military id and can see that we are married as it has his name on the id as well that we can't have that rebate and the other rebate was only for using their bank not mine. This is absolutely deceitful business practices and bait and switch. I instantly drove the vehicle to the dealership and demanded to see the GM. Well how conveient I was told that he is off on Friday's... Yes he is off on Fridays! Now everyone knows Fridays are a busy day in the car business. After all was said and done I returned the vehicle and got my check back and clearly told them and the public that I will be filing with the OCCC and the TXDOT for this as this business needs to be fined and their license revoked for illegal business practices. I also requested in writing and on letterhead something that states that the deal has been voided and I asked them to put the reason for it. I have attached the letter to this for proof for the public to see it in writing and signed by their Sales Manager. I would also like to make note that all my calls are recorded so I dare anyone to try to change their story. With all this being said I would not recommend this business and I would rather walk if this was the last place standing. To advertise how family friendly and how you support the military this is also false advertisement and I may just add that to my complaint as well to the OCCC and TXDOT. I have tried to contact Sean Gunn thru Linkedin to discuss this. Amir Yousless was sitting there behind the desk lierally laughing. Pathetic if you ask me! read more

Gunn Acura - On Company Letterhead and Signed by the Manager that was on duty. - Car Dealers Near Me - San Antonio, Texas

Simply the most professional people-oriented dealership ever. We recently serviced our Acura MDX Type-S. On arrival a warm friendly greeting. Our tech was Roland and he came and introduced himself and informed us of the work that needed to be accomplished. Throughout the process, he kept us abreast of the progress and also our comfort. Going to Gunn was like visiting family you had not seen in a while and warmly received welcoming on arrival. We drove 2 1/2 hours to get there (testing the vehicle) passing several other dealers along the way. It was all worth it. Wish we had discovered this dealership sooner. But now we know what GREAT customer service is and are very pleased with this dealership. Roland thanks for such a wonderful experience. 5*Plus read more

Update: Although the service manager never really got back to me about my prior complaints, I have had positive experience in my recent services and repairs. I like that they posted all of the routine maintenance prices on their website, which are actually not much higher than some independent shops and maintenance part and job quality is definitely better than the generic shops. I found myself still coming back here for services for my Acura's also because of the convenience of longer working schedules, loaner car, complimentary car wash, and the nice waiting area. read more

Gunn Acura - Came here for the MDX tail light recall but was told the top brake light failed instead. Also told to replace a filter only a few weeks old. - Car Dealers Near Me - San Antonio, Texas

I bought my last 2 cars at Gunn Acura and have to say they have the best service during and after the sale!! Michelle Fedorka and JT took good care of me today!! Check them out if you are looking for new or used cars!! read more

I recently bought a low end used car from gunn acura. Price was good for these times, got a good trade price. I paid cash for the $6K difference (Debit and Credit card). The little chevy is excellent. My problem is: why did you pull a HARD CREDIT REPORT on me when you knew I was paying cash!!!! I got home to find at least 6 credit notices. Now I'm'' stuck with a hard hit on my credit reports. Can you get rid of it? read more

I recently had service at Gunn. The service was excellent and the problem was solved. It was electrical in nature so it was affecting other systems. The problem was solved by Jason. These are the situations that cause a individual to say my next new Acura will be from Gunn. Thanks again!! read more

Sold a car to them, it went fast and was very easy. Didn't do any other business outside of that but overall the staff was helpful and attentive. read more

Gunn Acura is by far the best service department. Always helpful, quick and thorough. John Thomas is my service rep and is the best! Thank you for years of service on my Acura. Fran H. read more

Over the last two years, Gunn Acura has serviced our 2003 Honda Civic (75,000 miles) and our 2005 Acura MDX (212,000.miles) six times. Having moved here after a decade in New Mexico, the cars required the full range of services and periodic maintenance. Gunn's service department management and technical personnel have the experience and expertise to totally satisfy the full range of care needed by our vehicles. We have always been completely satisfied in every instance. Having always received top flight Acura service from five different departments in four states over two decades, we happily declare that Gunn ranks as the very best. read more

I leased an RDX last July. All around terrible sales process. My lease is significantly higher than market rate (they do not give you a fair price) and on top of that they did not offer me a cargo cover for my trunk. After I noticed I didn't have one, I called back to request one. That seems like a standard item for a $40K leased car. The sales guy said, "Cargo covers don't come with the car. It'll be another $124 for one." YOU JUST LOST A CUSTOMER FOR GOOD. Can't wait for my lease to be over. read more

I HIGHLY recommend GUNN ACURA. Paul Pedraza (ask for him) gave us amazing service, as did Cory (Finance Manager) and their boss Justin. They were all super friendly... they all treated us like family. We couldn't have had a better experience. We got a great trade in value and I got my wife the car she's been dreaming about. What else can I say? Fast service... they had the goods... I'm definitely buying my next car from them. read more

Jason Hester is possibly the only reason my wife and I decide to take the plunge and buy our car from this dealership. He knew what our expectations on the car buying process would be before we even stepped inside the building. He is an outstanding ethical salesperson and I would recommend you seek him out if your ever think of buying a car from this dealership in the future. His follow up after the car buying process has been nothing short of outstanding. read more

I would highly recommend this dealer. I went in a few times to test drive the new RDX. I had read tons of great reviews on it and liked it during the test drives and so I went ahead and purchased it. However, once I took it home and used it on my daily commute I realized it just was not the right car for me. My salesperson Graham (who is awesome) called to check up on me a couple days after and I told him my concerns. It was within Gunn's "48 hour no-hassle return" period so he actually let me take the vehicle back and return it. The entire process was simple and seriously hassle-free. I feel like all salespeople are nice when they are making a sale...but it really shows what kind of company they are when they help you RETURN a car and are still extremely helpful, pleasant and understanding. When Graham said "we really don't want you to end up in a car that's not right for you" I believed him. I am now looking at the MDX or other vehicle. I might buy an Acura or maybe a different make but I would definitely like to buy a car from Gunn. I am very impressed with their entire business model. I HIGHLY recommend!! read more

My wife and I live in Austin. We were looking for a very specific vehicle...a certified used 2016 Acura MDX SH/AWD with technology....not black not white...Anyway, you get my drift. We tried every Acura dealer in Austin. They did not have the vehicle and I must say the dealerships we went to did not make me feel like selling a car to me was that big a deal. Enter Coby Allen at Gunn Acura in San Antonio. Since Austin was a dry hole I put out feelers in San Antonio. The evening I first spoke with Coby he had me lock him in on exactly what we wanted. At that point all Gunn had was a black MDX. Coby told me to hang in there and he would try to find our car. The very next day the Gunn team had found the exact vehicle we were looking for! Coby set up an appointment for me to come down. They actually kept the car aside for me to look at, eliminating the possibility it would be sold before I got down there. I drove to San Antonio. When I got to Gunn I saw the type of Acura dealership I expected. Great inventory, great building and most importantly...GREAT employees. When you hit the door of Gunn people go out of their was to make you feel welcome, but don't make you feel pressured. The MDX they had found for me looked brand new. I knew I wanted it immediately, but it was now time to make the deal. Gunn is a "one price" shop, so the discounted price you see on the Gunn sticker is what you pay. The intent there is to eliminate that four hour "dance" of haggling over price. I was worried because I thought they would low ball me on my trade, but instead...they gave me the full KBB trade value. In the end I got a beautiful car, a fair deal and no heartburn. It was well worth my drive to San Antonio and Gunn Acura. Coby Allen and the dealership were a pleasure to deal with. Oh by the way fellow Central Texans....if you live withing 250 miles of Gunn, Coby will personally deliver your car to you. read more

I have owned 4 Acuras over the past 10 years and have always serviced them at Gunn. The service experience is exceptional. They are responsive to customers needs and courteous. They provided loaners during repairs and have excellent communication. Repairing Acuras is not cheap but you get what you pay for here - reliable service and no gimmicks. Pat, Judy and Charles have always been outstanding professionals. I highly recommend Acura owners to keep their maintenance at Gunn. read more

High quality experience from beginning to end. I saw a car that wasn't listed yet and called because it met what I was looking for in my dream car. I wanted to walk out with the car that day. Gunn Acura made that happen for me. They cleaned, prepped and inspected the Jeep so I could drive away with my dream car. They gave the best car buying experience. I was extremely happy with them and their hard dedicated staff. Shout out to Adam, Coby and Justin for all their help. They were amazing. Coby continued following up with me via text after I purchased and that customer service went a long ways. I highly recommend. read more

Good day. I hope everyone is doing well. We have been a customer of Gunn Acura since 2007, purchasing or leasing 6 vehicles. I can't stress enough how wonderful of a place this is. The advertisements are totally accurate as there is absolutely zero pressure when shopping for a vehicle. Pete Holloway has been there for decades and truly works super hard to get a vehicle that is what we want with a very fair price. He actually works for us! In the last few years, we have also worked with Andrew DSouza who works equally as hard to make sure we are in and out (very efficient process) of there with exactly what we wanted. Actually they both have ALWAYS EXCEEDED our expectations. We really appreciate these gentlemen and all others that help in the process of obtaining a great, high quality vehicle. Thank you Pete & Andrew, and everyone at Gunn Acura. See you next time for #7! read more

Wish I could give them negative stars. Pathetic customer service. I went in to look for a used car. The sales guy was helpful, patient. When it was time to meet the manager, Peter Holloway, it completely went on a different note. I was treated as if I was being done a favor. They are in no mood to discuss the price, it was more like "My way or no way". You are left feeling belittled & instantly gives you a feeling your business is not wanted by Gunn Acura. Sorry Gunn Acura, you just lost my business. - Sandeep read more

A huge shout out to the Gunn Acura Team for their consistent commitment to customer service. Being in a customer service field myself I sometimes find that I hold individuals as well as companies to a higher standard than just doing your job. My relationship with this company spans 10+ years and once again they exceeded my expectations and strengthened my loyalty in not only the brand, but also the team! Whether it is sales or service, this team is second to none. Joey Esparza and Charles Spencer have once again gone above and beyond to make sure that this Acura owner was very well taken care of. Thank you! Gunn and Acura for life! read more