I can't recommend the manager Johnny and his team enough. I am not local, but I do come in a few times a year when I am in the area. I originally came in for an oil change and during that time they were fast and efficient and kept me informed. In addition, the manager keeps the place spotless which is great when a woman comes in for service. I was so impressed with their service that I came in the next day for a full set of tires. I had 4 new tires on my car, and I was on my way in less than 30 minutes. Their prices are great, but their service is what will make me continue to come back. You rarely find this type of customer service anymore. Thank you Johnny and team! read more

Had a flat tire. The staff were so helpful. Super quick service and definitely super affordable. Definitely worth it.

Three stars for the work they do and the efficiency. With that being said. The gentleman that greeted me couldn't help but inform me that the service contract provider would take several days to pay him, he was vocal about that. I explained to him I wasn't in control of that and was only bringing the car to him per their request. I had no issues whatsoever for the first oil change. He was fixated on his payment, I did inform him that the first oil change went off without a problem. He then printed off a bill from the first oil change and said that I used a credit card to pay it. Which I didn't. So there's that. In the end I had the work done and went on my way. I've always like Big O tire and the quality of service I receive. This time was a little wonky. read more

Big O Tires - Unprofessional - Tires Near Me - San Antonio, Texas

The staff is very helpful. They went above and beyond to get my car back on the road safely. I recommend them highly! ​

I walked in. Told the gentleman what I wanted and my budget. Dude went above and beyond. He knew his stuff and gave me a great deal on tires and an alignment. I will be coming back for my next set! read more

Had a great experience with this place. I had originally scheduled an alignment at another place but my car was too low to fit on their equipment. But not here, with no reservation I was able to take my car in and get it back in a few hours. Also I was quoted around 250 for the job and they did it for around 150. So I would highly recommend these guys and will be returning here for future work read more

Mid tbh. Asked for a certain size and brand over the phone. The guy said they had them at a warehouse but the warehouse closes at a certain time on Sunday so I had to come in soon and get them. So when I did that turns out they don't even have the tire in stock till Monday. Should have been red flag #1 but it was Saturday and needed tires. So ended up choosing a different brand but kept the same size of 275 . Looking at home at the invoice tire size is 265 and I indeed have them on my car. So I don't think I even got the same Continental tire I asked for but eh it'll work . Also calling to upsell twice is crazy just try it once you'll end up annoying the customer if you call them a second time for an up just to tell them their car still isn't ready. read more

some worker named anthony did a ppor job on my tire change and threatened to punch me if i didn't leave

I've since had all my tires replaced replaced here; driving the kids to school in midtown I put higher than average mileage on my tires, and it was time. I believe there was a "buy three get one free" deal, though I don't know if this was for a limited time or not. A few months after I had my tires replaced, my husband had all the tires for his lifted F-250 replaced here as his tires were at the point that they were unsafe to drive on. No deal for these special tires, but my husband felt they were reasonably priced and we have always been happy with the service here. I love having a business I can return to. read more

Great service and Jonathan Canales did an amazing job on my car this morning with new tires and alignment and some other things as well! Definitely recommended them than anyone else!! read more

Let's just say customer service is not their thing. I went to the location on Bandera and 410 where I witnessed the manager of this location totally insulting a customer but the guy behind the counter was very nice to me so I continued. Today I stopped in, there was no one waiting and the guy behind the counter asked me to wait while he was on his computer. This literally took him 10 minutes then he finally looked up at me and gave me a contact. Ask me what it was I needed, I explained to him that my tires were just installed a two days ago at a different location but my light keeps going on seeing my pressure is low. He asked me if I had it some time and he will get a check, I said sure how long will it take? He said, give me 2-3 hours! YES, HOURS!!! With no one waiting! I asked why so long if there is no one in the shop and he shrugged his shoulders and told me, "Hey, this is first come first serve". The craziest thing is, this is what I witnessed a manager at the other location say to a customer while yelling at him. I asked him if he could schedule me a time to return and he responded "NOPE"! That was it, NOPE. He then said, we're open till 7 if you want to come back. What a mistake. FYI, check out my reviews. I Never leave poor reviews, but this, this was an awful experience and the owners of Big O need to realize who they have working for them . read more

Big O Tires - Tires Near Me - San Antonio, Texas

Terrible customer service from the guy at the counter, it almost like he's looking for a fight. He was also rude to the guy in front of me in line. I had to take my tires that I got delivered there and go get them installed at another shop. read more

Tire popped while we were out of town. The quality of workers here are 100% awesome and professional. We felt comfortable and they were clear communicators. Great value, quick service requested and received!!! See the picture of random items in our tire! read more

Big O Tires - Tires Near Me - San Antonio, Texas

My daughter had a blow-out right before the Wurtzbach exit. She was lucky to make it to the Big - O parking lot. She didn't have any other options, but nevertheless, the Big-O staff treated her with courtesy and respect as well as a fair price for the tire and labor. They saved her day and she even made it work - almost on time. Thanks Big - O! read more

I took my vehicle here for a wheel alignment. I made an appointment, 1hour in and half later. Work not done. Was told I needed other work done before they could do the alignment. Why is that? Any ways they brought out this list if things. One of those things they stated I need done was done 2 weeks ago.. either they're lying or the people who was suppose to do the work. Lying. So I Played they're game since they want ro play. I asked how much would it cost. 1400 for lower control arm. Hmm. I just had this done 2 weeks ago. He said well then you don't need if you already had it done. Side eye. But you wrote it on paper that's what I needed done. Liars, crooks, there's, snakes, don't trust them. Also if you do decide to go here, they have Groupon deals since they don't want to tell you. You can't trust nobody these days. I mean nobody! read more

Jessica Cervantes at this location was outstanding! The tech BJ took the extra time needed with my Jeep making absolutely certain the alignment was spot on perfect with my Wrangler Rubicon. I also bought 4 new Nitto Trail Grappler tires well. Jessica was incredibly friendly and was very professional and carefully explained all of my options. I am very satisfied with my experience and I will definitely return to this location for all of my Jeep Wrangler repair and service needs. I highly recommend this place! The customer service here is TOP NOTCH!!! Give them an opportunity to earn your business as I did. You won't be disappointed! read more

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Really bad customer service and they don't communicate. I made an appointment, brought my car in and they had no appointments for me. This was actually the second time this happened. I left my car and they said they'd call. They didn't and it had been half a day so I called. They said they meant to, and the minor repair (battery) would take another day to do. I went to pick up my car and 3 employees were inside behind the counter chatting several minutes before they finally addressed me. I asked for my car and they said it was up front (which it wasn't). I asked for someone to show me and the guy was walking all over, obviously, lost and couldn't find my car. We finally located it all the way in the back. I took my car and didn't go back. The service is awful, they don't make reservations then the repairs take way too long. Just bad. read more

Battery died at the Exxon at 281 and bajonazo Jumped it drove straight to Big O at 8 am They had the Barrett replaced in 10 minutes and I wasn't late to work Recomend highly read more

Robert F. was so nice and really helped me. I came in for a tire rotation and oil change, I ended up having some really bad tires one of them had a bubble in it and could've blown out thank god it didn't. I ended up financing to help with the cost but they made sure to show me everything as well so that way I didn't feel taken advantage of. I couldn't have asked for a better experience! read more

I purchased a Groupon to get an oil change and tires rotated. I had to pay an additional $4 to dispose of the old oil that was removed from my tires. I went in at noon and they had no wait time to get my car in the shop. I went in without an appointment mind you and got out in less than an hour. The staff was extremely friendly and helped educate me on why I needed new tires due to not rotating them as often as I should have. I received a quote on a new set of tires from the staff. The waiting area was clean and had a tv to watch the news. It also had a coffee machine and restrooms. I will most definitely be going back next time to get my oil change from them. They do a full inspection of your vehicle to see what other maintenance that needs to be done. read more

Went for an alignment today and was immediately told that all four of my tires needed replacing at a cost of $565. I took my car to another tire shop that said I only needed two replacing. The last time I went to Big O tires (a different location) they did my alignment in 13 minutes. Obviously there was no work done on it. I will not be using them again. read more

I brought it to this location because my Jeep was overheating & moving 1 qtr. out to the right on the heating thermostat, making this very loud noise that appears to be the cooling fan. I own 3 Jeeps, so I don't drive this Jeep often. I initially brought it to the one on Military, & the mgr. there told me it was the thermostat. I paid $217.54 to fix it. I hadn't driven my vehicle on the expressway since then. I typically use my Sahara. My son uses this Jeep at times to go to school which is very close to our home, 3 miles, & it is a 30 miles an hour run on Broadway. He takes it to UIW here & there, but he usually rides his Moped instead to save gas. This Rubicon Jeep doesn't get a lot of usage by comparison. I finally drove this Rubicon & heard the same issue. My 20 year old wouldn't have paid attention to the vehicle heating up or the fan noise due to lack of experience. This time, afraid of taking it back to the same store, I took it to the one on HWY 281. I explained the history. I told him the sound has been there for a while & that he needed to drive it fast & several miles in order to hear it & the thermostat story. It will be obvious if they drive it long enough & fast enough, too. The price was 1,046.25, but I still have warranty, so my portion was 300.00. While driving, I hear the same sound, & my vehicle begins to heat up again. There is no way they serviced the vehicle at all or for what I brought it for, & this is mechanic fraud. I called the store immediately, within 10 minutes out of the store after I heard the noise and had parked to do so. I asked to speak to the mgr. which they didn't transfer me to him. Further, I asked for the mgr. to call me back since they close at 6, & it was 5ish. They said the mgr. left early. No call was returned as I expected! I called corporate, & they gave me an incident report. They said they will call me back in 3 days. I will update what transpires when they call me. This was Friday, July 22, so on Saturday, July 23, I arrived first thing in the morning at 7:30 to complain to the mgr. that the issue I brought it for didn't get fixed. I wondered if they even did anything at all. I called the SA Police to take a report. He took the report. I allowed the officer to hear the sound I had recorded in the same location that Saturday morning at this store when I arrived. I also have a video of the same day of supposed service, Friday. I want to download it here, but it only allows pictures. The officer heard the noise & my concern & went inside to talk to the mgr. A man standing by overheard the conversation between Officer Harris & the manager who calls himself "Ray". The manager claimed that I didn't pay. He also claimed that the vehicle wasn't heating up even though I specifically told him it was heating up when I initially brought it that Fri. morning, so when the officer came back outside, I showed him my payment receipt. And reiterated again, the vehicle was heating up even if the mgr. claimed it wasn't. It's been heating up at long distance since my initial visit to the one on Military in Sept. It just won't do it until I drive longer miles & faster then 30 miles per hour. So, the mgr. lied to the officer. I have the bystander's phone # as proof. I also demanded I wanted the fan he said he replaced. I took it with me. If the fan was replaced as they allege, then it was a faulty fan, & it should have warranty. Instead, they sent me away with no legitimate excuse as I was being completely civil. I told the officer I wanted them to rectify the problem that same day I was taking the report, on Saturday. The mgr. said he didn't want to rectify the problem. I brought an officer to make a police report which is my right as a citizen. I needed proof; otherwise, it would leave room to claim I didn't come right back. As it is, the bystander overheard the manager telling the officer that if I drive it out, anything else could have broken. That is such a copout. I'm frankly very disappointed in these scammers. I would never recommend Big O Tires at this point. read more

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So I went in for an oil change that Groupon made affordable. They told me I needed tires, which I knew but didn't think was urgent. They said they had a 2-for-1 sale. Sounds good. By the time they tacked on warranty, installation, whatever... it was $650! Quite a scam they've got going there. read more

Staff is helpful and knows what they are doing. There was an issue with the tires I ordered and they swapped them out at no extra cost to me. read more

They've always provided me great service with great prices. Even though you have a coupon, they've given me a better price than the coupon. Thanks for constantly saving me money. You've acquired a loyal customer. read more

I brought my car in last minute because I had a really bad flat. James was incredibly helpful, friendly, and quick. They got me in right away and made sure I got exactly what I needed. I was in and out in under an hour with 2 brand new tires. I will be purchasing my tires here from now on! read more

Have been going for many years for oil changes, the guys have always been very polite and friendly. Ive always brought my Groupon coupon in and even when I haven't they're not crazy over priced. read more

Staff is very friendly and helpful. Tires and services way over priced. Hoping they will match competitor price...about $33 per tire. My fault for choosing Michelin tires. Quality has gone to crap over the past few years. At least the warranty, almost $42 per tire is refundable for up to 30 days. Hoping all four go flat before then. Also had to bring vehicle back next day to have tires rebalanced. So far, not so satisfied. However, I will allow a second chance provided price-match and refund policies are legit. Will post update next week read more

Never a long wait. This team gets the job done and gets it done well. Fast service and they do what they can to get you the right price and back on the road! read more

Big O Tires I paid for work that was not completed at your location. I paid for a Groupon for an oil change, filter change and tire rotation. I marked the tires prior to bringing them in to your store. I was called on the afternoon of March 10 and the morning of March 11 that my car was ready. I declined getting a TPMS sensor repaired, but I was told the other work was done. When I picked up my car on the afternoon of March 11, the folder was in the "completed" file. I asked your desk person if the tire rotation was done. He assured me it was. I walked around to my car and the tires were not rotated, because I marked them and they were in the same spot. I came back in and asked the technician and he went back and this time I was told they were NOT rotated because they had enough tread left. But obviously the story changed. I then went back to my car and saw no typical sticker on my windshield for the new oil change. And most concerning was that the computer fault still remained, the trip computer fault was still showing and my oil life % was still the same low level that I brought it in. So, basically, I was lied to and charged as if work was done. I tried to talk to Jay the technician who gave me a run around story. He was lying and covering up for the lack of work performed even though I paid. I voiced my displeasure and he said he was done helping me. So, now I paid for work that wasn't done. I will be reporting this situation to the better business bureau. You can't lie and treat customers this way. read more

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Best experience ever at Big O Tires! Ask for Tomas Castillo, he took care of us. Super friendly and unbeatable pricing! I will never shop at discount tire after our experience. Thank you! read more

DON'T FREAKING GO HERE!!!! YOU HAVE BEEN FOREWARNED!!! Big O Tires 13080 North HWY 281 San Antonio, Texas 78216 - I bought their fully synthetic Groupon deal. - Vehicle: 2016 Dodge Journey 4 cyl with 43,500 miles Reviews via Groupon cannot all be real. Especially when I read 'no pressure' to get extra's they offer you whilst mechanics are working on your vehicle. Hahahaha... BS. - I arrive at 10:50/10:55. My car is taken in immediately. There is one other person in the waiting room and leaves shortly after due to his vehicle being complete. (We are going to call the man who helps up front Mr. Wallet Poacher (name removed for protective purposes, or bc I could care less to remember his name at the moment because he pissed off the wroooong person today). - Mr. Wallet Poacher comes in FIVE times in 30 minutes giving me quotes on all of the things that my car "needs" for its "HIGH MILEAGE SERVICE". He goes on about how I need the following items replaced/serviced: 4 spark plugs ($140/PER PLUG which is NOT including labor, air filter ($25), cabin air filter ($25), all four tires ($822.44 and add $25.12/tire for a "protection plan" = $922.92, BEFORE TAXES, NO FLAT REPAIRS, AND NO ROTATIONS AFTER 5,000 MILES).... By the way, this included their sale of BUY ONE GET ONE FREE. That is beyond laughable. - I tell Mr. Wallet Poacher "This is quite a big purchase, so I'll need to talk to my fiancé before I spend so much. But I will replace the filters because they haven't been replaced and know the need to be (due to viewing them myself)." He responds "Well due to the mileage on your vehicle being... uhh...." he takes a looonng pause... I interject with "It has Fourty-three thou..." him - "Yes it has over 43,000 miles, it is due for its high mileage tune-up." I respond with the same statement I made before of needing to discuss this big purchase. LITTLE DOES HE KNOW - I know a bit about cars and pricing!!!! I may be a female, but I ain't a gullible, clueless person that hasn't ever stuck my hands in an engine! My car (most vehicles) don't need high mileage maintenance until 60,000 miles and OVER. TWO HOURS LATER.... - I notice no one has worked on my vehicle in almost 45 minutes. I go ask the Front CSR's what's up, and my car should have been ready an hour ago.... after scrambling around for a minute or two "Yes, they had to go get a cabin air filter for your car since we didn't have one in-stock here." They had no clue when this person would be back, nothing. - I tell them "I want my car, I'm done. No one told me the filter wasn't in stock and had to leave. My car hasn't been worked on in over 45 minutes now." The CSR I spoke to quietly told Mr. Wallet Poacher I was done waiting. - He then calls someone (his back is turned to me while on his computer), possibly the person who went to get this filter, in a grumpy, frustrated, and honestly douchey tone "The customer is cancelling! I don't know! They are cancelling!!!" Then SLAMS down the phone.... Spins around and turns into what looks like a DEER standing in the headlights of an oncoming truck... I'm all like... heyyyyyy, yeah, I'm right here... I was behind you the whole time. - I pay, he musters put the wimpiest apology he can and I silently put up my card into my wallet... HE THEN HANDS ME ANOTHER QOUTE FOR TIRES AND SPARK PLUG REPLACEMENTS. LONG STORY SHORT: Y'all, always always always do your research. From buying a phone, a car, internet router, WHATEVER it is, you can find what's best for not only your budget, but what is needed/wanted! I went to Discount Tire after this horrible experience at Big O Dissapointment... I mean Tires, whoops. I got tires that are THREE times better, comes with lifetime warranties, will fix flats, free rotations for lifetime and the BEST customer service and legit discounts. - I paid $450 with taxes including all the works for 4 HIGH quality tires at Discount. - To get my spark plugs replaced at a DEALERSHIP (with labor) is approximately $205. To do them myself, even cheeeeaaaper. If this only helps ONE person, I'm satisfied. I don't want ANYONE to get poached by these people. -- I fully believe they have a bunch of paid reviews and the real ones get buried read more

It was my first time at Big O Tires today and I had an amazing experience thanks to the help & hospitality of Jessica C.! She let me know exactly what I needed to get done and offered me the best prices! I will definitely be back! read more

Terrible. Showed up here at 7:30 am for a battery replacement and left at almost 2 pm. I lost an entire day of work because they did upsales without asking me. I was bypassed in the decision making and will never return to any of the locations. read more

I took my car to get looked at another place and found this the last place my car had a maintenance was big tire O in San Antonio on 281 and bitters. It was taped up and no one informed me. read more

Big O Tires - Damaged taped up hose - Tires Near Me - San Antonio, Texas

Had a flat due to a bad valve and was able to drive in a little before their closing time with my grandkids. They were very accommodating, professional and very fast! Stephanie was awesome. read more

Terrible communication, horrible incompetent management, mechanics are rude and untrained to do the obvious when it comes to caring for your huge investment, your car! I went there first an oil change, and not sure they even did one, not to mention how they messed up my car in more ways than one! And management has made it clear, they don't care, neither GM's nor DM's, despite what the signs in their shop advertise about wanting happy customers. DON'T risk going here!! I had to pay out more than I invested to fix my car back up the way it was. No wonder they aren't members of the Better Business Bureau!!! I wouldn't even give them 1 star!! Save yourself alot of headache and DONT go here, not even for a Groupon!!! read more

The guys at Big O Tires were awesome! I'd purchased a Groupon for just an oil change and got there around 9AM, noticing the number of cars in the service line. They greeted me at the door and gave me no grief about the fact that I was early (by about 2 hours); they just got me in line and got me going. When they came back in to discuss the issues they'd seen in my car, there wasn't any sales pitch or pushiness just "Here's what it'll cost do these repairs; here's what I suggest you do first; and do you want to do that today?". When I said "no", I was simply given a nod and a "Then let's get you checked out and on your way". This is the reason that, when I figured out how to pay for them, I'll be driving to this Big O Tires instead of looking for something closer. read more

Go somewhere else. I came here in early October and it's taken me a bit of time to review but I also don't think they should be off the hook for what I experienced. I was looking for a new tire shop as I'd recently driven cross country and wasn't impressed with my first SA tire shop after I had to replace one. I was about to go on another long trip, and I even informed them when I went in that I was overdue for my tire rotation. So I had shopped online and found a synthetic oil coupon and tire rotation so I was excited, it wasn't a bad deal. Here's the kicker. Along with the usual dirty air filter recommendation that every place does, this place informed me my battery "tested low". Okay, it was 4 months old but it's possible. So I took it to autozone, who said that my battery was fine, but wasn't at full energy, like something had drained it. Okay, but that's when I looked down and noticed that they didn't even rotate my tires!!! How did I know? Because I had one different tire from the replacement and a paint splatter on one of the rears. Still the same! And I was leaving the next day. So not only was I annoyed with my tires, who knows what they did to my battery, I don't even know if they did my oil change but the cherry on top was they rummaged through my glovebox. Do they really not have my vehicle's info on hand and were looking for my car manual or something? Not to mention I had my three kids with me and I waited outside for over an hour. One star because the guy at the counter was nice. But seriously? I ended up driving my 1500 miles to my old trusted tire shop, in and out in a half hour and they also tested my battery, which they said was more than perfect. I sure miss them... won't be going back to any big o's by choice after this visit. read more

Had an incredibly positive experience recently with Big O. I have an older vehicle that I didn't want to put a lot of money into. Big O told me what needed to be done for safety and avoided the upsell. They spent a lot of time finding some basic inexpensive tires to meet my needs. They earned my trust. read more