I had flooring installed in May and have had only challenges and lack of timely communication…read morethroughout the entire process. Staff would not return calls or provide estimates as promised, requiring my having to initiate following up with staff on 5-6 occasions when they did not act congruent to their word. My floor was installed and it revealed knots and colors not depicted in the sample; I again had to pursue follow up weeks later to only be told the manufacturer determined that I should somehow have anticipated these knots and colors to exist in spite of the sample not even indicating in writing these potential variations and staff not educating me to this point. The contracted staff who actually installed the flooring itself were professional, thoughtful, considerate, and hardworking. They did a wonderful job on the floor itself. However, the floor is not consistent with my expectations and, even worse, main business staff fails to communicate in a timely way to resolve outstanding issues (such as needing to re-install a small molding piece that has been outstanding for nearly two months now). While I empathize that the business may be experiencing staffing limitations and transitions, the lack of communication and action turned an otherwise joyous renovation into a stressful and disappointing experience. I will not personally use this company for future renovations, which is disappointing.

Jonathan and Pat are wonderful. They were kind and patient with us as we changed our minds…read morerepeatedly until we finally had our "AHA!" moment. Thier contractor team is outstanding! They were helpful and ready to answer any questions or concerns with out getting annoyed with me. I came out of our Kitchen and Bath remodel feeling like I had made friends with the contractors who worked on my home. Kevin is an excellent project manager and I very much appreciated all of his and his contractors attention to detail and workmanship. Would definitely suggest Schneiders Flooring for any work to be done, they are so much more than "floors". I will definitely be back for the next big project in our home. Thank you all.

I would like to share my experience that I had with FloorsNow. I wanted to replace my carpet with a…read morehardwood floor in a 16 x 11 den. We chose a floor, and FloorsNow came out to measure. We were shocked to receive an estimate of $5,600. There were many extraneous charges. The biggest "add on" was for the cost of ripping up the sub-floor, which they said was particle board, and installing a new subfloor prior to installing the wood floor. My husband and I pulled the rug up and discovered a solid subfloor made of wood. When we eventually had other companies give us estimates, we were told that the subfloor was fine. We had the same quality hardwood (maple) floor installed for $3,000 less than the estimate provided by FloorsNow. Our new floor is beyond beautiful.

Josh was impressionable from the first telephone conversation. Professional, personable,…read moreknowledgeable. He even offered to let us take the floor sample home to ensure we knew the color was right in our house. Prices are comparable, service is great. The estimator and the installers - all were professional, polite, and knowledgeable. Highly recommend this company. Ask for Josh.

Rob quoted the job quickly, answered all of our questions, and worked within our timeline to…read morecomplete about 550 square feet of hardwood floor refinishing. His team was prompt, hardworking, and professional. His quote was reasonable and comparable to other quotes we obtained, and we were very pleased with the repairs done prior to finishing. We are so happy with our floors, Rob and his team brought our drab plain floors back to life !!

We recently bought a house and wanted to do the floors before moving in! He was able to get a GREAT…read morejob done in just a few days. Before there were deep scuffs on certain spots, where it didn't even look like wood anymore. He was able to make them look close to new! He was also a very friendly person, and cared deeply about the quality of his work. The quote was also comparable to similar work, and totally worth it!

"It's just apartment house sense It's like apartment house…read morerents Remember: one man's ceiling Is another man's floor" (Paul Simon) Things started off so well With Cook & Kozlak. We wanted to replace the bedroom carpet and thought we'd deal with a local company instead of a big box store. The showroom at Cook & Kozlak had a big selection of carpet styles and quality. Christine walked us through some selections in the color family we liked, and gave is a few sample boards to take home and ponder on. After we selected the carpet, Sam came out to measure up the room and prepare the final estimate. He was very personable and professional. A few days later we received a phone call to schedule the installation and we agreed to Monday at 9:00. That never happened. I called at 9:30, and was told the crew was running late and they would be here between 10:00 and 10:30. When the crew did arrive, there was no explanatiion and no apology - so I'm not sure they knew we were promised 9:00? Had I not called at 9:30, I doubt we would have learned of the new time until they rang the door bell. The install went fairly smooth, but there were a few minor issues. The most serious was that I didn't like the way the carpet rubbed against the closet bypass doors. That wasn't met with much of a response except for "you may have to shave down the door".

I had tile replaced in my kitchen the installer when over and above clean, efficient,perfection.read more

Hired to install LVP flooring, they snapped a pipe in our dining room and left instead of shutting…read morethe water off or calling us. caused hundreds of thousands of dollars in damage and their insurance is uncooperative. We have lost tens of thousands of dollars and are still displaced from our home almost two years later. Business owner promised a call back with a solution and never called back.

Absolute professionals. The Michelangelo of home improvement. Eddie and his team provided the…read morefinishing touches on my new high end custom kitchen. Staining and refinishing floors and an entire wall of 70sq ft of tile. We had a major issue : matching the new wood floors' stain to the existing 100 year old floors. Eddie came out for a 1 hour consultation, and not only had techniques and products to help encourage the high and low lights of the new wood grain to match the existing floors, but also knew the finishing products to encourage the aged patina. After our professional home kitchen build firm couldn't find a flooring specialist in their expansive network who were even willing to try to meet our needs, I found Elite flooring by chance. Eddie and his team scored a home run with accuracy, professionalism, precision, and work ethic. His team completed the job under budget and ahead of schedule. Not one inch of our custom cabinets or appliances were damaged, and the clean up was impressive. The tile backsplash again was a precise job, and he finished it ahead of schedule and under budget. Three guys, one day, left my home all day and would even trust these guys to babysit! I will be having Elite flooring back to refinish the floors in rest of my house, and to do bathrooms. Katie, who mans the Murphy Rd showroom is spot on accurate and helpful, and the entire process was a dream. If only they did more than floors and tiles!!

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

Kaoud is our number one choice in selecting handmade rugs for our home. They always provide…read moreexcellent customer service! And we love how Irina remembers us and what we purchase two years ago! Thanks Kaoud!!

The salesperson was so helpful and friendly. I purchased a beautiful rug from her. There were so…read moremany rugs to choose from.

Fozia was so helpful and professional throughout the entire grueling process. I love the results!read more

Fazia was wonderful, fast accurate and top quality merchandise. from start to finish the experience…read morewas wonderful. After going down the street and found inferior quality and empty promises . Fazia quickly worked on our project and designed a wonderful space with much more cabinets than the other brands . Her knowledge and recommendations were 100 percent accurate. The install team was absolutely wonderful fast and efficient. The workmanship of the installer was second to none . Highly recommend.