11 years later and our tub still looks great! This is the tub in our main bathroom so the whole family uses it. What great value this has been! read more

Gary and company provided excellent service. Communication was expedited and super friendly. Tub was completed in 2 hours! Super happy with the finished product! read more

Glaze Master Bathtub Refinishing - Before - Refinishing Services Near Me

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I have been using glazemaster for 10 years. Most recently Jim came out to refinish my clawfoot bathtub. He is very pleasant and phoned when he was running late due to traffic. I was most impressed with how thorough he was with the prep work (preparing the tub, taping the paper around the tub and throughout the bathroom). I highly recommend this company. read more

Great communication. Super competitive pricing. Have used them many times over the years as a contractor and have never been dissatisfied. I used them in my own home as well. Couldn't be happier with the new life they gave my old cast tub. read more

They did touch up work on a shower after the shower doors were removed. It looked like new afterwards. We were very pleased.

I hired Glaze Master to resurface my peach bathtub. The technician arrived and proceeded to set up his equipment. Within fifteen minutes I heard some strange noises, went to investigate and found the man frantically plunging away at the bathtub drain. As soon as he saw me he said that there was a massive clog in the drain, which was strange because I took a shower that morning and everything was fine. Since he couldn't get out whatever he dropped down there he just continued on. Two and a half hours later he finished and I handed him a check for $325. As instructed I waited over 48 hours to let the epoxy cure. After two days of using the tub I saw that not only did it take 45 minutes for the tub to drain, but there was cracking around the entire drain. I called the company and spoke with James Zeffield the owner. At first he said that he wasn't sure what he could do for me??? After we spoke for a while he agreed to stop by and repair the cracking. At that time I also mentioned the mysterious clog and that I tried several things to try to remove it. He said that he was sorry and told me that he didn't know much about plumbing but he would try to do something when he came to make the repair. Jim came to my home and brought tools to see if you could do anything about the clog, tried and failed and then said that he would take responsibility for the repair. I thanked him for being an honest business owner and standing by the work done by his company. Well, I hired a plumber and had to pay $329 for them to spend an hour trying to dislodge whatever the technician dropped and/or poured down the drain. While the plumber was there I also had him replace the vanity and what he found was unbelievable. A 12" x 12" section of the outside of the tub next to the vanity looked like it had been smeared on with a hand. (see photo). Since the plumber was there for two services, they said that they would waive the service fee, which is what I was hoping for to keep the cost down. I mentioned that to Jim and he was appreciative. I scanned the invoice and attached it, along with the photo of the tub, to the first email I sent to Jim. Apparently that is where his word ended. After waiting a week for a response, leaving two phone messages and sending a second email, he has never replied. The entire experience costs me a total of $654 and left me with damaged plumbing and a terrible resurfacing job. So much for standing by your work. read more

Glaze Master Bathtub Refinishing - Refinishing Services Near Me

My fiancée and I are renting out a pretty decent condo. However, our tub was about as gross as anyone could imagine; neither one of us ever took a bath in it, we just used the shower. The tub was peeling off huge flakes around the drain hole; caulk around the tub was molding. Well, you get the picture. Our landlord, who is pretty good about getting matters taken care of, hired this guy because of the reviews from Yelp. Jen called the company also and was able to get answers to her questions and it was decided this would be the business to go with. On the day of the scheduled appointment, the first guy to come out was half an hour late (we were told later that the woman who took our address had put in the wrong information). The poor guy had parked more than a block away and had to carry his heavy equipment to our place. At the time, there was nowhere to park on our street because of construction. To make matters worse for him he had to trek three flights to our landing. He was visibly irritated (I know I probably would have been as well). But he reeled it in after I informed him that he could park in our enclosed parking area. At the onset of working on our tub he explained everything he was about to do and that when he was finished another guy would come in to complete the process. I found this to be very helpful because at one stage it got very loud (we both work from home). After he finished with his part of the work and was packing up to leave, he informed me the other guy would be there at 12:00. It was about 11:30 when he finished and left. The other guy, who was the owner, didn't show up until 2:30. When I asked him what happened, he said he was at another job and that the other guy should have told us he was going to be late. He then blamed his secretary for giving the wrong address to the first guy also. I didn't say anything and actually helped him bring his equipment up the stairs. At no point did I show any disagreement; I just wanted him to get the job finished. After he completed his part of the job and left, I looked at the final results and was not impressed. There was pooling around the inside of the tub. You know how you can sometimes over spray using spray paint? Well that was how part of the tub was looking. There were also sharp nodules and tiny pocked-marked holes in other parts of the tub. I immediately called him to come back, which he did. All he did, however, was sand down the pooled area and the nodules. For the nodules that were sanded down along with the tiny holes, he patched up the work by dabbing the white finish on each area. So now the inside floor of the tub where he had to go over is no longer uniform and shiny because of the sanding. The tub looks spotted. Also, around the inside of the tub there were still sharp pins of finish that were sticking up; nothing really noticeable until you actually rubbed your hand across the surface. Imagine sitting with your back on that kind of surface. Need your back scratched? It was the worst job I had ever seen from looking at other refinished jobs online. I had some additional issues with this quality of work, namely that I think they should have taken down all the paper and tape they left all over the bathroom. Further, I had to wet-sand down the areas that were still prickly to the touch. I also had to re-caulk around the edges of the tub. From other reviews I noted he took down the tape and did the re-caulking; this was part of his process. I guess he picks and chooses who gets the full benefits of his services. We sure didn't. The landlord tried to call him back and left messages, but he never returned the call. Well, for $375 I guess you pay for what you get, and now I just wonder how much veracity is in some of these businesses on Yelp with all the stellar reviews. I would not recommend this business to anyone. read more

Glaze Master Bathtub Refinishing - Excellent example of a poor job. - Refinishing Services Near Me

So, I rent. And I have a bathtub that has seen better days. You know its time to do something about it when you bleach and scrub the heck out of the thing and it still looks gross. And because I rent, I would like to offer to split the cost with my landlord. However, in order to do this I need to submit an estimate. I called Jim and explained what i needed. He starts rattling off numbers for what various repair costs would run. I had to interrupt him and say "hey, you know those prices are fine, but I really need something in writing". He tells me he is just about to start on a job but he is only a mile away, so when he is done he will call me so he could come over to assess the tub and give me a price. I run all over hell trying to get my errands done so I can be home by 4 when he said he thought he might be finished. 4 comes and goes. 5, 6, 7, 8pm - nothing. It is now weeks later and he never bothered to call or email me. He had all of my contact information too, so absolutely no excuse for that. I hope Jim is so busy he can pick and choose work at his whim. In this economy that is certainly a great problem to have. However, it would also be nice to have a bit more professionalism and not blow people off who are trying to give you money. read more

It's not very often that someone comes to your property to do service and then honestly tells you no service is needed. When Danny looked at my 2 tubs, he offered his advice and told me that they were not bad enough to warrant re-finishing. He offered to use his products to give it a thorough cleaning and he was right. When I paid him $75, he stated it could be used towards a future re-finish when the time comes. read more

One of the great things about my new house is the existence of a second bathroom. The only problem was the bath tub finish was so badly deteriorated the my 5 year old was literally scared to take a bath. As anyone who has an older tub knows, the enamel wears away over time--particularly where water flows or pools around the drain. Another Realtor I work with recommended Jim at Glaze Master This guy was GREAT! I could not believe the difference in the tub. Jim showed up right on time, went about his work promptly and the cost was very reasonable. The tub looked like new (it's 100 yrs old.) He even came over an touched up a spot that I had nicked while replacing the drain. Thanks Jim. My daughter can once again bathe without fear. read more

What a job! As I was getting myself together to sell my place I realized that I needed to redo the bathroom a bit to make it look a spiffier. This included reglazing the tub after the last owner's job ended up cracking and chipping. My mom looked up some places online and saw the Glaze Master's positive review here on Yelp so she called to get a quote and get some info. The price was BEYOND reasonable and they were extremely nice so we booked the appointment. He was supposed to come at 8am and he came....at 8am! Miracle of miracles! That has NEVER happened with a contract I've hired. He was unobtrusive, friendly, and efficient. I was working at home and he just went about his thing and didn't distract me at all (save for the machine he had to use a few times getting a bit loud during a conference call I had but I just ran outside to the hall to finish up). He was extremely neat, left practically no mess since he taped down paper around the tub, bathroom, and in the kitchen (the staging area). When he finished 4 hours later--not a bad length at all considering he had to strip the original glaze--he left the paper taped to prevent dust from settling in the glaze, gave me some instructions, and told me he'd be back the next morning to finish up. The apartment smelled a bit the rest of the day but not much he could do about that (it subsided by the next day btw). The next morning he was scheduled to come at 8am and came....at 7:50! Not only on time but EARLY. Hallelujah! He took down the paper, caulked up the tub, shined it up pretty and went along on his way. The tub looks amazing! So shiny and white! I wish I had thought to do this earlier--when I still lived here! The price was much cheaper than buying a new tub ($350 total: $275 for the glazing, $50 for the stripping, and $25 for the caulking) and my apartment is now buyer ready. Highly recommend their services! read more

Wow, thanks Jim for the awesome job. He may be busy but that speaks to the quality of his work. I had two tubs glazed today and they look great! read more

Glaze Master Bathtub Refinishing - Re-glaze tub and tile - Refinishing Services Near Me

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I just got my tub refinished last week and I could not be happier with the results or with the experience. First, they now have someone answering and returning calls to schedule appointments. I know another reviewer had trouble scheduling and that is no longer a problem. Lori was very responsive and set up my appointment within a week. On the day of the appointment, Jim showed up a little early and assessed my tub/tile shower walls. I had originally wanted to get the whole thing refinished but he told me not to touch the tiles that I could just do a little re-grouting in some areas and it will look like new. Saved me $$$! I really appreciated his honesty. All told it took about 3 hours for him to remove past glazing, scrub down/prep surfaces, remove caulk from around the tub and then spray on the glaze. The fumes are really bad so have windows open and fans going in the house. It dissipated by evening and the next day I could barely smell it. His associate came by the next morning to re-caulk around the tub and that was it. My tub looks like new and I'm very pleased. I would definitely recommend Glaze Master. read more

GlazeMaster is no "master" at all. The poor quality of their service have cost me much time, energy, and money. The first time GlazeMaster came over, they left a lot of fish eyes and big drips on my bathtub, which had been a perfectly smooth, original bathtub that had been rarely used in our guest bathroom. After we saw the result of the first spraying, we asked that they come back to get the job done right, who only made it way worse by dabbing white paints over those poolings and drips. Now it feels prickly to the touch and uneven to the eye. They claim to offer 5-year warranty, yet when we insisted they come again to re-spray the tub, the owner of GlazeMaster Jim replied me with a one-word text message:"No". Um, that's the kind of service attitude you provide for your clients? We did get the refund, but that's not the point. Now we'll have to get the coat stripped off before we can get it repainted, which would cost us twice as much. Not to mention GlazeMaster left paint all over my bathroom floor - they were supposed to tape the floor well with paper, yet these genius left a huge strip of floor uncovered before they started spraying. As a result, the paint was left on the floor and impossible to get rid of now. I would not recommend the service of GlazeMaster to anybody. read more

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If you had seen our tub before these guys worked on it you would be twice as impressed. Our tub looks absolutely beautiful and we are so happy. This is a wonderful way to avoid purchasing a new tub and preserve what we already had. It was easy to get them in and out of the house and we are happy. read more

The good news: Jim was responsive by phone (initially) and Danny, who did the work, was on time and easy to work with. The glazing job on a claw foot tub, overall is OK, probably a C+ if it were graded. The bad news: tub has some imperfections. There is large crescent moon shape in the glaze that should not be there. There are some other minor imperfections, but for $300, I don't expect perfection. Danny and I discussed the outside of the tub. He said it looked OK and we should not do anything to it. The next day, I looked more closely. The outside front of the tub was peeling. The back of the tub was beginning to peel too. It REALLY should have been done, even if that would cost a little extra. I called Jim to talk about the "crescent" and the outside of the tub. So far, 24 hours later, no response. Danny did a good job of covering things with paper and cleaning up. He also let us know about some plumbing issues that should be addressed. The smell, as expected, was bad for about 4 hours, but OK after that. If you are a perfectionist, don't go with Glaze Master. if you want an OK job at a decent price, they are a good choice. read more

Professional service! Jim arrived on time and our bathtubs look great! I didn't know it was possible for them to ever look good again. Thank you. Highly recommend! read more

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Jim is a true professional and very reasonable. Will definitely call him regarding any refinishing job in the future. Thanks to Jim, my tub looks brand new. read more

Contacted 2times w/photos of tub. No reply? Again, a supplier that evidently doesn't want or need the business. Very frustrating!

Jim did a very good job on our challenging tub. When I first called him, he answered right away, gave me a very reasonable quote over the phone and set up an appointment with me for just a few days later. He arrived early, very thoroughly taped up the bathroom to keep dust off of everything he could, worked diligently for 4-5 hours and in the end, our bath tub was whiter than I've ever seen it. The only reason I give 4 stars instead of 5 is that our tub still has a lot of deep scratches and surface irregularities in it. Jim did say it was one of the more challenging tubs he's worked on (it's 100 years old and has been refinished by pros and amateurs, including my husband, several times) and that he would come back for touch-ups if something was really bothering me, but I don't think it's worth all of the mess and fumes again. In the end, our tub looks very nice, is much easier to clean and Jim billed me less than he had quoted. I would highly recommend him to anyone looking to have their tub refinished. read more

Speedy, professional scheduling and a nicely refinished bathtub completed by an on-time, pleasant technician. Very pleased with the result. Deducting one star because all paper/tape was left behind for me to clean up, which was a moderate annoyance (I totally understand that the paper closest to the tub needed to be left in place to avoid kicking up dust, but paper in other parts of the bathroom could have been removed and fixtures wiped down prior to departure.) Also, note that the fumes are pretty significant -- not the fault of this company (or any other), but I was a dolt and had invited people over for dinner that evening, and wound up having to move the gathering to a restaurant. Don't be like me! Plan to spend some time outside your home while the smell dissipates! read more

Jim was great. His communication was excellent, including the cost with no hidden fees. He protected our flooring and was very professional. Our tub looked fantastic, I couldn't believe it could get that clean! When our tub came out well with an industrial cleaning, he let us know that we could proceed for the full glazing or just finish with the industrial cleaning for less cost. I really appreciated this as I was hesitant to glaze the tub because of future upkeep. Not only did we save money, but we kept my original surface. I highly recommend this company. read more

We had them come and re-glaze a part of the tub that was chipped a few months ago. On the invoice they give a guarantee of 5 years for workmanship and materials, and state they will only charge a travel fee of $65 after one year. The exact area they had fixed started cracking a few days ago, so I called and left a message. Jim called me back and told me it looks like the stuff they used didn't work and they would need to redo the whole tub. He told me repairs were not covered under warranty and it would be a $75 travel fee to come back out and repair, which he didn't recommend. Instead, the best thing would be to pay to re-glaze the entire tub and it would be double what we paid. I told him that the invoice did not state that repairs were not covered and it hadn't even been 6 months. He said he knew what the warranty said since he wrote it and it didn't cover repairs, and I kept saying that it doesn't state that on the warranty on our invoice. I seriously do not recommend at all - it's deceptive for a business to not honor a warranty they wrote on their very own invoice! read more

This service came recommended by my (wonderful) contractors, so I had no reservations going in. However, I had a TERRIBLE experience with Glaze Master getting my shower pan re-glazed. It's like this guy went out of his way to earn this one-star reivew. Well, here goes... The technician from Glaze Master arrived at my condo in downtown Chicago, reviewed the job, said everything looked great and went down to park his car. Ten minutes later, the guy (not Jim who is mentioned in the reviews) called to tell me he couldn't find parking and, this is basically verbatim, he "would have to cancel because he couldn't find parking and the job wasn't worth his time." I was SPEECHLESS. Welcome to Chicago where, yes, parking can be difficult. That shouldn't come as a surprise; you would think one plan ahead and work with the homeowner to work out a parking solution ahead of time. But this job isn't worth your time?? I told the guy that I had taken off work to have this done and I didn't want to waste my time either, so let's work together to get it done. After much back and forth, I went to talk to my doorperson and she arranged a parking space behind the building so this guy could park (thank you to my wonderful door lady!). Then, this guy didn't have a dolly or cart to help bring his materials up to my unit, so I provided the community cart from my condo. This seems trivial and normally wouldn't be a big deal, but based on what had just happened, it was another strike against him and the company. You would think this was this guy's first job, based on his lack of preparation and inept customer service skills (and maybe it was...). The fellow then comes up to my place to complete the job. At this point I'm hesitant to even leave him alone in my apartment or give him my money to complete the job, but I was desperate to have my ugly shower pan reglazed. He's rude, irritated and rude (did I mention that??). I get it - things weren't going his way, but please don't make your bad attitude my problem. At this point, I'm nervous but leave him to the job, but I have a job too and must leave. I then return after work, and the protective plastic sheets are still hanging in the bathroom, from floor to ceiling. The handles of the door are even still taped. It's like this guy did the bare minimum of what he had to (and that was glaze the shower pan) and then bolted like a bat out of hell, leaving me to do the clean up in the bathroom. Awesome...not. The finished product of the shower pan looks alright though. It was pretty beat up and now looks shiny white. I wouldn't call it impeccable (there are a few flaws), but I was generally satisfied with the work (much to my surprise). However, would I recommend this group? ABSOLUTELY NOT. This was by far the most unprofessional, rude experience I've had (and I'm speaking generally, not just for home improvement experiences). Glaze Master, please educate your employees on basic customer service, prepare them for jobs in the city (that means parking) and don't leave the home a mess for the client to deal with. Thanks. read more

This might be a great service for those who can ever actually talk to the owner, Jim. I started this process in April, 2013. I called, got an answering machine and requested a quote to refinish our tub. Jim called back. I called him back, got his machine again. No response, called and gave him a window of time to call me. He did. He said he was booked for the next month, which was fine with me. Told him to call me when he had an opening at the end of May. May came and went. No call. I called him back- answering machine AGAIN. No response. Called him again a few weeks ago. You guessed it...talked with his answering machine. It shouldn't be this hard to buy a service. I am moving on. read more

Jim gave me a great price estimate, and I told him I'd call back to schedule a time to do the work. When I called back, I had to leave a message. I did this a few times, waiting at least 24 hours between each call. Never heard back. read more

Gotta love Jim!! We had the misfortune of having our tub refinished twice & both jobs were done poorly. We were hesitant of trying for a third time (we considered the option of replacing the tub). Thankfully,the third time was a charm. Jim arrived on time. He was professional & Friendly.To our surprise, after he removed the "bad,peeling job" and gave the surface some elbow grease, the original tub looked great! He gave us the option to stop or continue. Continuing would have given it a more "shiny" look & the original was more of a matted look-which was fine w/us. Our bathroom is nice but not a show stopper. He saved us $200! He could have easily continued glazing the tub but he was HONEST. Not a word that is used often when hiring contractors/trades. Thanks yelpers! I hired him because of the reviews & I'm grateful I did. If you are considering Using Glaze, take it from me, you won't be disappointed. He is very busy, so you may have to wait a bit...but we'll worth it. read more

Jim was a pleasure to work with from start to finish. We had planned on getting our tub completely refinished, but when he saw the tub he told us it just needed an industrial cleaning. He was on-time to the appointment, did the cleaning in under 30 minutes, and gave us some great tips on how to clean our grout too. Not to mention our tub looks brand new! While most people try to upsell you, Jim encouraged us to make use of a less expensive treatment that had the same, if not better, effect. We highly recommend Jim & Glazemaster! read more

Good Service, on time, great price, and even came back for touch-ups. Unfortunately, the finished product is the most important part of the job, and in my opinion, the finished product was not what was hoping to achieve. It looks good from afar, but far from perfect. Great for someone just looking to cover up an old color, but not for someone hoping to create a perfect new color. I have never used a tub refinisher before, so it's possible that this work is an acceptable finished product, but I am disappointed in passing this work as a finished product for the client. read more

I went with Jim based on the review on this site. Jim was very prompt and professional - however his work was pretty bad. I bought a 3 flat and had him refinish the tubs - the one was painted and stripped out very well. He put on the coating and there were hundreds of little bumps and pimples and the back and middle had about 2 inch wide flow puddles (think a spilt can of paint). Needless to say I was pretty unhappy. Jim came back and buffed and sanded. It turned out much much worse with big scratch marks and pocks all over the tub (I did not let him try to fix the one upstairs after seeing the mess of the first one). I wanted the tubs redone (stripped and reglazed) he wanted to give me $200 back - fine. But I still am stuck with 2 tubs that look like crap and a constant reminder that I should not go with a company that only has 1 review. I will probably go hire someone who can do it right the first time. read more

My claw foot tub was gross. Called Glaze Masters and they scheduled service immediately. The tub looks amazing. The ONLY complaint - and it isn't a big one - is that while I understand the need for keeping the tape and paper up (protective covering) directly on the tub for 24 hours after the job is finished I wish they had removed the rest (the paper protecting the sink, toilet, hallway, etc.) on their way out. My tenant had to do the clean up and I wish she didn't have to be bothered with it. Still, a 5 star review because they were efficient, the job was beautiful, the price was fair and they were very VERY easy to work with. THANKS! read more

The bathtub of our new home was a little worn. Jim was very flexible in his scheduling and fit us in quickly. He looked at the tub and said that it might not need re-glazing at all. He cleaned it up and let me make the decision of whether or not to re-glaze myself. I had him re-glaze because we like shiny new tubs. The project was quick and the tub LOOKS AMAZING! I have heard some horror stories about getting your bathtub re-glazed.....but Jim put those to rest. Truly a great person to work with and his work is exceptional. read more

happy to find a more affordable tub glazer. my last guy was over $450 / tub. I called up jim - coordinated a visit to a rental property. he met my tenant and called me immediately. said - this doesnt need to be re-glazed just industrial cleaning. i gave him the go ahead. i pre-payed (mailed a check) as i wasn't going to be on site for the job. i payed the full amount for the tub glaze - jim promply mailed me a check for the difference in costs. appreciate the honesty and great work. read more

These guys are solid as hell. I, the customer was not. I was having my bath tub re glazed on my condo to get it ready to sell or rent, and when I met them there (they were there before me), I unfortunately could not get in since another contractor forgot to put the key in the mailbox. They did not get mad, but simply ask I call back to re-schedule. I called them back and re-scheduled, and they were there the next morning on time again. They stayed true to the quote and were very friendly. read more

Jim was a total professional in every way. He was prompt, courteous, and did a great job. Though I requested a reglaze ($275) to repair a few chips in our tub, he said that a repair was really all we needed ($65). I appreciated his honesty and highly recommend his services. He made it look great!!! read more

We didn't even know this kind of service existed. We just thought that we were stuck with the ugly gouge in the tub. Then we found Jim at Glaze Master. Got an appointment scheduled right away, he showed up early, and was in and out in 45 minutes. Tub looks like new! And I was shocked at how inexpensive it was. Thanks Jim. read more

After evaluating the scratches on the tub, Jim suggested a cheaper option as opposed to reglazing! Did an excellent job.

Jim showed up early, covered everything, refinished our tub in a very tight space and cleaned up after himself. I would definitely call him back if we ever needed his services again. read more

Great service, nice guy. We didn't actually need the full reglaze so they did a chemical wash and it looks great!

Jim was 15 minutes early. very professional. He explain this process to me, answered all my questions got straight to work. I am pleased with his work and will use him again. I highly recommend him. Thanks Jeff read more