GLeaf on Hungerford Drive in Rockville, Maryland has become my dispensary and, once you go there, everywhere else has felt "second-rate". They've nailed three vital organs of the small business world - things that make them stand out in a very noticeable way: The customer service is true "white-glove" level. Every employee here knows their stuff, treats you with genuine kindness, and actually listens! *GASP* I know, right?! There's no rushed vibe, no confusion: just knowledgeable, thoughtful service and budtenders that make every visit feel fluid, yet also personable. The inventory stays loaded! From premium Sativa/Indica/Hybrid (Sativa and Indica Dominant, as well as 50/50) strains to everyday essentials - carts, concentrates, and edibles (my husband and I often purchase gummies - they're wonderful!) - they always have variety and something for every price range. I've never walked out of GLeaf and felt disappointed. It's consistent, and that's rare. They open at 8:00 AM - not 9:00 AM. That extra hour makes a significant difference for those of us with a busier schedule. It's one of the few dispensaries in the area that gets how real life works, and im so grateful for that: both strategic and compassionate! And, I have to say: the folks at GLeaf feel like family. I recently came in with a whole bag of 10 boxes of different Mike & Ike flavors and let every employee grab their favorite. The smiles, the laughs - it felt like a little moment with my medical cannabis family. And yes: they totally deserved it! If you're in Rockville (or anywhere nearby, really), GLeaf is THE spot: both for recreational and medical grade cannabis products. Everyone is simultaneously professional and friendly, their inventory is always stocked to the brim with what's hot, and it's just always a great experience going there. Highly recommend. (PS: They have their own "Rewards Program" and, from someone who is a regular, I have saved so much money just by signing up!) read more

I suffer from many many disturbed problems of life after being hit by a truck and left disabiled I was quickly kicked to the curb of society and then I found Gleaf, people who understood lifes fkd up realities, I was threaten by the General Manger not to speak about my drug abuse in the dispensary , but it is what it is, someone over heard me and reported it(like a punk) apparently people today are offended when you speak the truth, anyways over the past 3 years the dispensary in Rockville went from top notch to corporate, they started firing people that made Gleaf what it was , I understand how not to be crude in public but c'mon, at heart Im just a stoner, I want Dee back as manager not that big gal they got there now, a lotta cool people from there are now my friends so I guess Its not a total loss read more

Do not ever come here the people that work here are horrible. They're rude and disrespectful. They have terrible customer service they do not. Good service or good medical things. Please do not ever come over here shut these people down they're terrible. read more

gLeaf - Rockville - This weeeed was so disgusting didn't even get me high - Cannabis Clinics Near Me - Rockville, Maryland

Honestly, staff is great, but their sense of urgency is seriously lacking. If there are 10 people in line, don't spend 5 minutes shooting the shit with the person at the register. As someone in customer service for 10+ years, I understand maintaining relationships with clientele, but they will be losing clients based on how long it takes to get through their rec line. Each person takes 5-10 minutes at a register, and pre orders are required for rec! Why is it taking that long? Since changing their check in system, their process has gone down hill. It's no longer worth coming here. If you're looking to stop in to grab something, expect to be there for 25+ minutes. Medical priority makes sense, but they need to have designated recreational registers as well. You can be first in line for rec, then have 8 medical people walk in, and they'll take each one in front of the rec people. Hire more people to put on the floor. This is a busy location, though it shouldn't be. read more

If I could give 0 stars I would. They labeled their product wrong on their site and within seconds of me purchasing and then coming back in to notify them, they claimed the item I wanted was already aside for someone else although the manager was holding it in his hand. I didn't get the product I wanted and the manager was "surprised" that I didn't want to shop for anything else by the look on his face. Not a pleasant experience and I would recommend the Frederick location instead. Ridiculous experience and they should be shut down if they can't even label their items truthfully. read more

Bad policies. Sometimes they are strict about letting you in and other times they're not. Misleading pricing too. Avoid this location. read more

They accept pre orders and ven tho they are closing 15 minutes before the posted time online. If you are close at 8 how is the door closed and locked down by 7:45. Wasting people's time and gas driving there. read more

Don't know what Happened Here, Gotten a lil too anal as for as purchasing mech, faced less security purchasing diamond ring.Not like I don't look 21,and regularly shop here, unfortunately this may change after last couple of transactions . read more

I've so far come across THREE SEEDS in 3.5 grams of Gummie Bunz. What's Going On? I haven't tasted a SEED in Decades. Takes me back to High School. Other than that, I can't complain much, considering; But yeah, seeds in 'medical' cannabis is Not a good look. read more

gLeaf - Rockville - Cannabis Clinics Near Me - Rockville, Maryland

In all sincerity I attempted to phone this location several times (no answer) and reached out on their instagram location and briefly explained my very distressing incident I had w/one of their employees & how I was looking for a customer service number to report this employee's objectionable behavior (since the customer service contact info is inconveniently NOT available on their website.) I did not receive a response. On a Saturday evening I arrived at approximately 7:40pm and as I was exiting my car I heard troublesome male screams. The screaming was violent-sounding & I became worried either a violent incident was occurring or about to happen. It was dark & so I, a woman, wanted to exit the situation asap w/out drawing too much attention to myself in case the violent offender would attack me next so I pretended to look for something in my wallet for a couple of minutes so I could slowly then pretend like I forgot something & leave but the screams stopped & I looked around & did not see what could have made the screams. As I started to turn my body towards the store (I was across the lot) the screaming began AGAIN & apparently it was towards me? The entrance employee was screaming for me to leave unless I had an order? I was startled, embarrassed and reallllly scared. I had not even come to the entrance?! I was still passing my car from ACROSS the lot. Logic dictates a customer should actually show intent on coming into your store before you violently scream at them. In my experience (I've had many years of retail customer service) I never scream and publicly berate and humiliate customers or ANYONE for that matter in any context?! I tried to reason w/this hostile employee but reason appeared to make him angrier as at this point he was wildly flailing his arms around screaming incoherently and at least one other person in the lot was watching all this. At this point I was visibly crying and asking why he had to verbally assault me to make his point but I was so embarrassed, scared and upset that I thought out of my own safety it was better to leave than continue to subject myself to more public verbal abuse and humiliation. It's been a couple of days since this incident and I still feel shaken, confused and at this point angry because this store is hiring employees who think it's appropriate to violently scream at customers from across the lot simply for looking in the direction of there store. Unless this employee was trying to protect me from a maniac who was already inside the store there is NO version of reality where vicious screams are the answer. This is not okay. I doubt my review will implement any change (even though it absolutely should) but I wanted to share this incident with potential customers so they avoid this location. I genuinely think this location deserves 0 stars, I drove away crying and very shaken and confused what I did to deserve such abuse and how public it was. read more

careful these carts taste like trash what a waste of money and weak Lemon Cherry Gelato Distillate Blend Cart by seed and strain ****horrible***** read more

gLeaf - Rockville - Cannabis Clinics Near Me - Rockville, Maryland

All of my orders from Gleaf have been via online/phone delivery. I am a strong, healthy, 42 year old woman. I should not need pliers or an avocado seed remover to open my MEDICATION (prerolleds and vape pens). It should not require the strength of He-man or She-Ra to open my physician "prescribed" MEDICATIONS. And GOD forbid you have any length to your fingernails or a fresh manicure ....good luck opening even some of the edibles! This company and the vendors it uses clearly cater to MALE patients!! Also, it would be helpful if you didn't cover the product info/packaging with your BIG labels so I can actually SEE what I have been using making it much easier for me to visually identify the product in the future. Like, what did I even order? LOL read more

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GLeaf Rockville has lots of good products...but you better not fall in love with any one of them. Over a 3-year period I have been able to buy a duplicate of a well-liked product maybe 3 times. They sell out of everything just about always. And they appear to re-stock never. Nor will they take an order and reserve it for you if they happen to re-stock that item in the future. All of this adds up to a couldn't care less about customers vibe. Very annoying. read more

Too inconsistent! One day youll walk in there thinking your getting an amazing deal and the next day you are likely to spend double what you spent in the last visit. Options on the website seem to change depending on how often you are spending and they will begin to only recommend the most expensive weed in there. You often times will get overly profiled while walking in , while sometimes they literally just stare at your id and let you in . Again not enough consistency. Also they dont accept credit cards so you have to get fee'd by using their atm! You literally also dont get any rewards. It seems like whatever rewards you use that you apply yo your order is never really considered. I had 126 points ($5) and the price was originally $131 but when using my rewards it also was still $131 read more

The staff here is great. They all have lovely smiles, wonderful personalities and typically pretty decent prices. The employees stand by the product- they use it themselves and can always give an accurate description of something or recommend something you didn't know you would like. This place is clean, well run and always has security on site to make you feel safe. Just be careful turning onto the property because the curb in the parking lot is easy to hit. I learned that the hard way. Make sure to bring cash because they do not have an ATM on site. But that's okay, they will probably have one soon. read more

gLeaf - Rockville - Lovely lobby with photos of high quality cannabus - Cannabis Clinics Near Me - Rockville, Maryland

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Tree is good, good deals, no complaints. Staff is always nice when I come in. I usually do a pickup order and here they actually set your stuff to the side in a bag so no one else can buy it!!! read more

Recommend that no one buys here especially on their birthday had more than enough points since being a loyal customer here and had a supposed "birthday discount" only to learn I still was unable to attain anything without paying for something...... absolutely disgusting again do not recommend read more

They alwys old buds on sale and are inconsistent. if you're a medical patient or even if you like good flower and not mids I wouldn't give this place a chance. This is the worst dispensary choice in the MD area. They will cancel your order and give you excuses when your arrive and offer you stale garbage bud for a "discount" read more

I used to really like this place. They wouldn't let me inside today because of "the variant". Couldn't use ATM, had to go to 7-11. Then I had to wait outside in the cold for 20 minutes. Never coming back again until they let people inside again. PS the manager or owner dude is a really nice guy, but this is TERRIBLE customer service! Two thumbs down! read more

Stay far away. They got me so heated today when their system rolled out a new computer system last Wednesday. I was here last night I spend 50 a day that should tell you how important it is. Today they told me to go home my card is expired. That's when I understood they really don't know the importance of this medication for us. I'm gonna go out of my way to mess this place is and make it my special project. How dare you piss ants turn me away from getting my medication when I have a fucking medical card. I will bet money that your going to pay for this !! read more

My first time there. There was a sale and I received a first-time discount. The staff were quick and fantastic! The best place that I've been to and I'll be going back again! I just wish that they had more apparel! read more

Of the 5 or so dispensaries in the area where I am a patient this is the only one with purposely rude and surly employees. I get they (for whatever reason) hate their jobs and are disappointed with where they are but they shouldn't take it out on the people giving their business money. Another patient that I know that also shops there agreed with me that the staff is the angriest in the area but they DO have excellent discounts so we both go back. I guess they know why they have to discount so much versus the other dispensaries that have higher prices but decent humans as customer service employees. Going forward I think I will just pay higher prices elsewhere to feel like a human being again. read more

Pretty good deals. I'm not a big fan of them rounding to the nearest 10th. Just bring cash so they won't! There staffs are knowledgeable.

Let's start with them not having my most recent reservation noted on my account. I placed online order and it was ready at 11:45 am Monday, June 13th (curbside pickup). I arrived at 2pm & spoke to them at 2:02. I called back at 2:16 since I was still waiting in 94 degree weather with car burning gas for AC. I was told that they were very busy & take care of people in store before curbside. I left. I received text stating my order had been declined for other reasons. I called & was told it was because I left. I told her why I left & originally she agreed with me then started making excuses. There are no excuses for bad customer service. Curbside does not take long because you've already placed order & all they are doing is verifying/delivering. The kill is had I stayed I would've been waiting a total of 34 min because I received the declined order text at 2:36 pm. This is ridiculous! I also had a curbside reservation at a dispensary farther down the street. I went there, they were extremely busy too, YET I was taken care of & left within 5 min of arrival. Gleaf needs to get their ish together & treat curbside better! PS: While I was on with the young woman she asked if I wanted to reorder & I said yes. I went back a few hours later. This time I went inside. The young lady that waited on me couldn't find my order. She was very nice & apologetic even though it wasn't her fault. read more

This will be my go to dispensary from now on. I went in today with my good friend who has cancer. He is in stage four and RSO is heling him a great deal. He has been wary of getting his medical card despite the improvements in his quality of life. Today he went with me to GLeaf Rockville and it was the best possible experience. From the moment I spoke with Rose on the phone until a delightful young woman named Carrie helped us complete our experience, we both felt cared for and comfortable. Rose had a delightful personality on the phone and she greeted me with a heartwarming smile. She was amazing! Everyone was very nice and Carrie stood out as an exceptional manager of people. She worked with us and even discussed my brother TBI with me. She was awesome! If a anyone higher up reads this, they both deserve raises. The place was great and I'll be heading back soon all because of Carrie, Rose, and all their colleagues. Best wishes and good smoke to all! read more

They use to deliver to my location, then decided to make the delivers from Frederick. That makes no sense and I'm tired of calling the Frederick location and either no one answers the phone or it's busy all day. Then by the time someone dies answer they've sold out of every thing. I'm disabled in a wheelchair and I take marijuana for medicinal reasons, yet it seems by looking at all the dispensaries, all of them are in white neighborhoods, which is discrimination. Now I have to take a Uber to Takoma because they don't deliver to my neighborhood either. This is discrimination and should be investigated. read more

Scammy place where they "round to the nearest 10" and then add a random fee so they can charge you $10 more than what the menu prices say. no cars in their parking lot for a reason. Poorly run and bad selection. Gives the dispensaries a bad look but there's better out there read more

I've been to a lot of dispensaries and nowhere has the perfect set up. Gleaf is pretty solid though. Consistent product, decent prices, some of the staff is friendly and knowledgeable and those that are less knowledgeable aren't bad. I saw a few 1 star reviews and they maybe had different experiences so I just wanted to say that my experiences have been good and I pretty much only go here now. read more

Was at the Rockville location tonight and had a horrible interaction with the little "I'm from New York" security guard and the manager. There was an abnormal wait time due to the sale, which was absolutely understandable and fine by me. I was waiting and having a great conversation with someone so no issues here. We had been told multiple times by the person monitoring the line, who had said numerous times that it was his day off and he didn't even want to be there, that we all were promised to be let in to pick up our orders. 45 minutes go by and it is now 8pm and they tell people that they can leave if they like and get an additional day with the 40% sale and another discount tomorrow. Some leave, some stay. Now 810pm rolls around and the manager comes in and tells everyone that they are closed and we all have to leave and come back tomorrow to pick up. I understand these situations happen, but the management of this was atrocious. But wait, that's not the best part. The little security guard started to bark at me when I was asking questions of the manager, I told him I was speaking to the manager so please don't butt in. He then made comments about how I can go get my weed somewhere else and buy it where I am going (where that would be federally illegal). After telling the security guard to please get out of my face and stop yelling at me so I could speak to the manager, the manager then told me that "I better watch my back". That is a threat that was unjust and absolutely out of place. I get the frustrations of working a busy day in retail, I have done it. That does not excuse the behavior of your staff, nor the way that the business influx was handled. I'm not looking for a handout or anything, but people like that don't help a business grow, nor cultivate a good customer culture (and I'm sure workplace culture either). If these are the people you all support working for your business, good luck. read more

First let me say most of the people here are very nice. However, recently I noticed that I was charged more for a product than previous and brought this to the attention of someone. They tried to explain that when new products come in the price of the new product is higher which to me is not fair to the customer. Just because you can do something doesn't mean you should. Therefore this place shouldn't be your main go to because their morals aren't aligned with quality customer service. Watch them! One more thing you need to be REGULATED!!! Doing whatever. read more

Ashley was so friendly and sweet! They made my visit very enjoyable They were very knowledgeable and helpful!

Watching people here work (if you can call it that) is like watching paint dry. These lazy people will sit there talking up a storm with their friends while a line wraps around the block, or cars get backed up in the parking lot. They refuse to do curbside unless you wait for them to finish malingering with theirs friends. They will do this intentionally so they don't have to go out side and your forced to come in. Then they claim it's "busy" -never mind the fact, at night the entire store is visible from outside, so you can see them ignoring you in real-time. read more

First time walking in this place. I went in and asked for disposable pens. Some white guy little young , maybe clueless about life in general , but he continued to talk to me about cartridges and I'm still tasking about disposables and he ends up selling me a cartridge instead of the disposable. The following day I walk in I was told to sit and wait for a bud tender. I didn't know I had to wait because the bud tender was shopping for themselves. Not to mention she had no clue that you all sold live resin disposables and ended up settling for some bs because she hella bogus. read more

Awful customer service when you make a order .. and request no trace of cbd they will give it to you .. please check and don't take there word .. cbd messes up my THC for my pain cbd don't heal me as much for my pain .. I decided not to come to Rockville anymore read more