First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more

Good service, good products, doesn't take you too long but they are expensive. Maybe the cost of…read moregetting you oil change is more than I think it should be but I never get out for less than $115 with a coupon. The expected upsell isn't too pushy. I'm glad they check the lights. Some of the lights are tricky to replace and I wonder how well stocked they are. Either way, I'm glad they test because lights working correctly is a big safety issue. One issue I really don't like is they put on the sticker that recommends oil change after 3,000 miles. Most cars manufactures spec out a higher amount. It's not honest and for people like my wife wouldn't know any better.

Personally I prefer to do all my vehicles maintenance as I'm OCD for my cars. However, I usually…read moretake my mother in laws car here for a couple times a year as I don't have time to fiddle with another car's maintenance. I have to say the crew is very professional and seems to be thorough. They don't try and upsell you some ridiculous maintenance interval item, which I love. With an online coupon, I rolled out of here in 20 minutes and for $43.00. Not too bad as if I did it myself it would be about $27.00. If your not into doing car stuff yourself or don't have the time. This place is a good place to go.

Friendly staff. Nathan and Shawn are great I felt very took care of and felt my car was safe. They…read morewere quick and the pricing was affordable.

I had front brake service (calipers, pads & rotors) performed last year on my truck by a different…read moregeneral manager and there were some problems. Got that fixed but this year one of the calipers froze up and was dragging. My wife was in the hospital and my dad went into a nursing home, so I was preoccupied with taking care of my family. I approached Jason, the General Manager, and after a day or two he got back to me and said he would cover most of the cost to fix the issue. I don't drive the truck that often so it wasn't a problem to leave it with him a few days. He had a great attitude and got me back on the road again with a smile on my face.

Lana and John (whole staff really) were absolutely amazing (I'm not sure of their names names…read morespecifically as it's been a long day of work for me) but the staff here went above and beyond. I didn't show up until 20 mins before close (7:40pm) due to work and was welcomed in for great service even that late in the day. Super helpful, honest and just a really great service. KEEP THAT STAFF. Thank you.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.

Stopped by this location after having my oil changed at the Harrison Avenue location. I hadn't…read moreseen anyone fill my tires and when I asked, I was assured that they had been checked. So I came to Valvoline on Colerain for help. They were very friendly and helpful. My tires in fact had not been checked and my fluids had not been topped off. I heard the manager call the other location and tell them I was the second person THAT DAY that didn't have their tire pressure checked or fluids checked. While I'm VERY dissatisfied and disappointed about what happened on Harrison Avenue, I'm grateful for the guys at the Colerain location for making things right.

I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

I took my vehicle in to be service for an oil leak on 4/22/26. I had the engine oil pan gasket…read moreremoved so they could add a sealant for the engine oil pan gasket. I was charged over 444.00 plus I had to leave my vehicle, so I needed an Uber ride and a rental car in addition to the car repair. Well 3-4 visits after picking up my car and still having a major oil leak still, I had to end up taking my vehicle to the dealer! And I had to pay them to do what URBs claimed they had done. I took my vehicle back several times just to be lied to or blown off about the oil I was continually seeing from my car and having to add oil so I wouldn't blow my motor. I took the receipt to URBs and requested a refund and was told the GM would contact me. Well I am still waiting for the call. Don't waste your money or time going to the URBs location in Cheviot. So disappointed and upset.

I paid for a repair which they did not do. I was out of pocket over $500.00 dollars. I went back…read moreseveral times for the same issue and got blown off. Had to take my vehicle to the dealer and be charged AGAIN for what URBs was suppose to have fixed. Everyday I had more and more oil leaking from my car and had to add oil so I would not blow my motor. Went back and showed them the receipt from the dealer and work completed that they were supposed to have completed. Request a refund and was told the GM would contact me. Well I'm still waiting for the call! I will never go back and I will not refer or recommend anyone to use them. They just took my money and gave simple reason why I still had an oil leak.

Waited 3 hours. Was told they were plugging my truck up to see what the code says. 3 hours!…read more Finally ask, since I was waiting with a 1 year old baby after my brakes started clamping down while driving. Told they didn't have the part it would be 750 and I'd have to come back. Noticed that my truck had been keyed from the front to the rear end. Trash!

This place is EXCELLENT!!! Definitely come here over the horrible glenway location. The customer…read moreservice here is DEFINITELY top notch. As far as my experience here I got a nail in my tire literally right before closing time. DAKOTA went out of her way to make sure she fit me in and had me back on the road even if it went past closing time! They always make sure the customer is happy !!... Glenway is rude and really dont care about the customer if they close soon then u have to wait !! And put u on hold for an insane amount of time... I will forever go to this location .. time and time again i am impressed with the customer service here!! ... thank you tire discounters on Harrison avenue, I will forever be a loyal customer here ... BUT DONT CHANGE !! Ha ha