Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it…read morethere because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!!

Service was awesome. Staff were great. Never felt I was being taken for a ride. Even got offered a…read moreloaner while they had my truck. I won't hesitate to go back. Will definitely recommend them to others. They are now my mechanic of choice.

First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more

Good service, good products, doesn't take you too long but they are expensive. Maybe the cost of…read moregetting you oil change is more than I think it should be but I never get out for less than $115 with a coupon. The expected upsell isn't too pushy. I'm glad they check the lights. Some of the lights are tricky to replace and I wonder how well stocked they are. Either way, I'm glad they test because lights working correctly is a big safety issue. One issue I really don't like is they put on the sticker that recommends oil change after 3,000 miles. Most cars manufactures spec out a higher amount. It's not honest and for people like my wife wouldn't know any better.

went in Thursday at 2:30 and was done well before 3, did a great job , very professional,…read morerespectful, and great experience overall. spent 75 with a coupon ( search valvoline coupon in google )

Friendly staff. Nathan and Shawn are great I felt very took care of and felt my car was safe. They…read morewere quick and the pricing was affordable.

I had front brake service (calipers, pads & rotors) performed last year on my truck by a different…read moregeneral manager and there were some problems. Got that fixed but this year one of the calipers froze up and was dragging. My wife was in the hospital and my dad went into a nursing home, so I was preoccupied with taking care of my family. I approached Jason, the General Manager, and after a day or two he got back to me and said he would cover most of the cost to fix the issue. I don't drive the truck that often so it wasn't a problem to leave it with him a few days. He had a great attitude and got me back on the road again with a smile on my face.

Lana and John (whole staff really) were absolutely amazing (I'm not sure of their names names…read morespecifically as it's been a long day of work for me) but the staff here went above and beyond. I didn't show up until 20 mins before close (7:40pm) due to work and was welcomed in for great service even that late in the day. Super helpful, honest and just a really great service. KEEP THAT STAFF. Thank you.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.

I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

Date: September 15, 2026 To: Valvoline Corporate Customer…read moreCare & Risk Management Regarding: Incident Report & Damage Claim at Valvoline Location ​Customer Name: Andrew Phone 5137650510 Email: Vehicle 2019 Infiniti QX60] Date of Service: September 15, 2026 Store Location:9879 coleraine ave, cinti oh 45239 ​SUBJECT: Official Complaint - Vehicle Rendered Inoperable & Lack of Support (Claim Urgent Escalation) ​Dear Valvoline Management and Claims Department, ​I am writing this letter to formally file an urgent claim and express my strong dissatisfaction with the service provided at your store on September 15, 2026. ​During a routine oil change, your technicians failed to properly handle the oil filter and informed me that they could not install a new filter due to thread damage. The staff claimed that a previous service provider had cross-threaded the housing. I strictly follow a 3,000-mile maintenance schedule, making this claim completely unacceptable and indicative of poor workmanship on your technician's part. ​As a direct result of your technician's failure, my vehicle was rendered completely inoperable, leaving me stranded without transportation to pick up my child from school. ​Furthermore, the customer service experience that followed was completely unacceptable: ​I spent over 40 minutes on hold per call across 3 separate phone calls trying to reach your customer support. ​I was promised that a Store Manager/Adjuster would review and approve the necessary repair and rental car arrangements, but I received zero call-backs or follow-ups. ​Due to this negligence and lack of response, I had to tow my vehicle to Urb's Garage for diagnostic and repair. The vehicle will be out of service for 1 to 2 days. ​REQUIRED ACTIONS & DEMANDS: ​Rental Vehicle / Transportation Coverage: Immediate approval and full coverage/reimbursement for a rental car while my vehicle is being repaired at Urb's Garage. ​Full Repair Cost Coverage: Valvoline must cover all repair costs assessed by Urb's Garage to restore the oil filter housing/threads to safe working condition. ​Towing Expense Reimbursement: Full reimbursement for all towing fees incurred to transport my inoperable vehicle from your store to Urb's Garage. ​If I do not receive a prompt response and resolution regarding this claim within 24 hours, I will escalate this matter to the Better Business Bureau (BBB), initiate a claim through my auto insurance for subrogation recovery, and explore formal legal options through Small Claims Court. ​I expect an immediate phone call or email response regarding my claim status. ​musicpassion23@gmail.com ​Andrew

I paid for a repair which they did not do. I was out of pocket over $500.00 dollars. I went back…read moreseveral times for the same issue and got blown off. Had to take my vehicle to the dealer and be charged AGAIN for what URBs was suppose to have fixed. Everyday I had more and more oil leaking from my car and had to add oil so I would not blow my motor. Went back and showed them the receipt from the dealer and work completed that they were supposed to have completed. Request a refund and was told the GM would contact me. Well I'm still waiting for the call! I will never go back and I will not refer or recommend anyone to use them. They just took my money and gave simple reason why I still had an oil leak.

I took my vehicle in to be service for an oil leak on 4/22/26. I had the engine oil pan gasket…read moreremoved so they could add a sealant for the engine oil pan gasket. I was charged over 444.00 plus I had to leave my vehicle, so I needed an Uber ride and a rental car in addition to the car repair. Well 3-4 visits after picking up my car and still having a major oil leak still, I had to end up taking my vehicle to the dealer! And I had to pay them to do what URBs claimed they had done. I took my vehicle back several times just to be lied to or blown off about the oil I was continually seeing from my car and having to add oil so I wouldn't blow my motor. I took the receipt to URBs and requested a refund and was told the GM would contact me. Well I am still waiting for the call. Don't waste your money or time going to the URBs location in Cheviot. So disappointed and upset.

Waited 3 hours. Was told they were plugging my truck up to see what the code says. 3 hours!…read more Finally ask, since I was waiting with a 1 year old baby after my brakes started clamping down while driving. Told they didn't have the part it would be 750 and I'd have to come back. Noticed that my truck had been keyed from the front to the rear end. Trash!

This place is EXCELLENT!!! Definitely come here over the horrible glenway location. The customer…read moreservice here is DEFINITELY top notch. As far as my experience here I got a nail in my tire literally right before closing time. DAKOTA went out of her way to make sure she fit me in and had me back on the road even if it went past closing time! They always make sure the customer is happy !!... Glenway is rude and really dont care about the customer if they close soon then u have to wait !! And put u on hold for an insane amount of time... I will forever go to this location .. time and time again i am impressed with the customer service here!! ... thank you tire discounters on Harrison avenue, I will forever be a loyal customer here ... BUT DONT CHANGE !! Ha ha

Cam at the Colerain Ave store took great care of us & got us on our way quickly & professionally!…read more highly recommend!

Recently, we had purchase a used car for our daughter and wanted to make sure it had good tires…read more We stopped by this Tire Discounters location and had gotten several welcome surprises. First, Cam, the store manager was amazing. He was friendly, knowledgeable and even gave us a great deal. The tires we were looking at cost more than the promotion on better tires, and he let us know. We were able to get the better tires and drove the car home (to our garage), Saturday. Saturday night, we found out the new front passenger tire had gone completely flat. Sunday morning, we called AAA, who put the spare on, and I made an online appointment with Tire Discounters -- same location. Monday morning, I contacted John and explained the situation. Not only did they pick up the vehicle, they fixed the tire and looked over the car to make sure everything was running right. They also fixed a heating problem due to a radiator flush. They dropped off the car the same day, which provided my family and I much needed peace of mind. I can't thank them enough for all the hard work they put in for our family's new addition. Thanks to Cam, John and the rest of the crew at this Tire Discounters facility. I would HIGHLY recommend this location to take your vehicle. You will be glad you did.