First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more

I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

Date: September 15, 2026 To: Valvoline Corporate Customer…read moreCare & Risk Management Regarding: Incident Report & Damage Claim at Valvoline Location ​Customer Name: Andrew Phone 5137650510 Email: Vehicle 2019 Infiniti QX60] Date of Service: September 15, 2026 Store Location:9879 coleraine ave, cinti oh 45239 ​SUBJECT: Official Complaint - Vehicle Rendered Inoperable & Lack of Support (Claim Urgent Escalation) ​Dear Valvoline Management and Claims Department, ​I am writing this letter to formally file an urgent claim and express my strong dissatisfaction with the service provided at your store on September 15, 2026. ​During a routine oil change, your technicians failed to properly handle the oil filter and informed me that they could not install a new filter due to thread damage. The staff claimed that a previous service provider had cross-threaded the housing. I strictly follow a 3,000-mile maintenance schedule, making this claim completely unacceptable and indicative of poor workmanship on your technician's part. ​As a direct result of your technician's failure, my vehicle was rendered completely inoperable, leaving me stranded without transportation to pick up my child from school. ​Furthermore, the customer service experience that followed was completely unacceptable: ​I spent over 40 minutes on hold per call across 3 separate phone calls trying to reach your customer support. ​I was promised that a Store Manager/Adjuster would review and approve the necessary repair and rental car arrangements, but I received zero call-backs or follow-ups. ​Due to this negligence and lack of response, I had to tow my vehicle to Urb's Garage for diagnostic and repair. The vehicle will be out of service for 1 to 2 days. ​REQUIRED ACTIONS & DEMANDS: ​Rental Vehicle / Transportation Coverage: Immediate approval and full coverage/reimbursement for a rental car while my vehicle is being repaired at Urb's Garage. ​Full Repair Cost Coverage: Valvoline must cover all repair costs assessed by Urb's Garage to restore the oil filter housing/threads to safe working condition. ​Towing Expense Reimbursement: Full reimbursement for all towing fees incurred to transport my inoperable vehicle from your store to Urb's Garage. ​If I do not receive a prompt response and resolution regarding this claim within 24 hours, I will escalate this matter to the Better Business Bureau (BBB), initiate a claim through my auto insurance for subrogation recovery, and explore formal legal options through Small Claims Court. ​I expect an immediate phone call or email response regarding my claim status. ​musicpassion23@gmail.com ​Andrew

Waited 3 hours. Was told they were plugging my truck up to see what the code says. 3 hours!…read more Finally ask, since I was waiting with a 1 year old baby after my brakes started clamping down while driving. Told they didn't have the part it would be 750 and I'd have to come back. Noticed that my truck had been keyed from the front to the rear end. Trash!

This place is EXCELLENT!!! Definitely come here over the horrible glenway location. The customer…read moreservice here is DEFINITELY top notch. As far as my experience here I got a nail in my tire literally right before closing time. DAKOTA went out of her way to make sure she fit me in and had me back on the road even if it went past closing time! They always make sure the customer is happy !!... Glenway is rude and really dont care about the customer if they close soon then u have to wait !! And put u on hold for an insane amount of time... I will forever go to this location .. time and time again i am impressed with the customer service here!! ... thank you tire discounters on Harrison avenue, I will forever be a loyal customer here ... BUT DONT CHANGE !! Ha ha

I fell for the $20 oil change deal y'all. Then they told me that I needed this and that and that…read moreand this. My bf ended up changing the belt they said had cracks and guess what?? NO CRACKS were found. They're using some hyper sensitive diagnostic to predict what you MIGHT need and sometimes its gonna be a waste of money. Leaving two stars because the oil change was fine. Sure. The customer service was aight. The lobby was cool but I probably wouldn't go back.

Scheduled for a 1 o'clock appointment they got the car in the garage at 2:30 for an oil change and…read moreonly an oil change. they said the cabin filter needed to be changed and I had just changed it last oil change. always trying to upsell.

Take great care of my car. Have all the service records from the previous owner so they always…read moreknow what needs to be done

8/12024 My vehicle started shaking when it reached 40 mph. I brought it into Glenway auto. They…read moresaid I needed new tires. More specifically they said tire was cupping. Some of the wires broke apparently in the tire. I did not believe that at first and I did not see any indication of any thing wrong with my tires, but I went along with what they said because they are the professionals. I picked my car up after the new tires were installed.. driving down harrison It had the same rattling at 40 mph. I called them irritated and said did you test drive this vehicle? They said they did which I dont believe. . long story short they said the problem is my drive train is worn out and I need a new one. they claim that two different problems were causing the vibration. the likelihood in my opinion of having two different issues causing the same problem is pretty much unbelievable the reality is they either misdiagnosed the problem or they are crooked. either way I don't want anything to do with them again. I bought four new tires at $862 which i believe were not needed. That they conveniently profited from.

I drive from Harrison Ohio to the shop in Dent. The service is excellent and the associates are so…read morenice and always have a smile. I want to give a shout out to Ian & Shon. I highly recommend this location. Tammi

I went to get an oil change and they recommended a radiator flush. I obliged and my car was a…read morelittle louder when I left than it was before the service was performed. Fast forward 2 months, my engine is making noises and overheating. Take it to a shop to get looked at, mechanic went to replace the oil pan and 2 quarts of engine coolant came out first then the oil. Meaning, they put coolant in the engine and then put the oil on top costing me a $1500.00 repair bill! DO NOT TAKE YOUR VEHICLE HERE!!!

Great service, fair pricing on the tires and repairs I needed. Will definitely be back for…read moremaintenance and anything else that goes wrong with my old car.

Nothing good to say honestly. I won't be coming back for anything. Miscommunication, took almost…read moretwo hours for a simple inspection and still didn't get what I came in to do. Seth's service was good, that's about it.

Good service, good products, doesn't take you too long but they are expensive. Maybe the cost of…read moregetting you oil change is more than I think it should be but I never get out for less than $115 with a coupon. The expected upsell isn't too pushy. I'm glad they check the lights. Some of the lights are tricky to replace and I wonder how well stocked they are. Either way, I'm glad they test because lights working correctly is a big safety issue. One issue I really don't like is they put on the sticker that recommends oil change after 3,000 miles. Most cars manufactures spec out a higher amount. It's not honest and for people like my wife wouldn't know any better.

went in Thursday at 2:30 and was done well before 3, did a great job , very professional,…read morerespectful, and great experience overall. spent 75 with a coupon ( search valvoline coupon in google )

My windshield wiper broke during the snow storm yesterday. Stopped by this afternoon and Greg fixed…read moreit right away! Very professional and friendly service. Thank you. Would recommend this business.

This was the third time have a horrible experience high TD. Even with an 8am appointment to have…read morejust my front brakes done, it still took over 5 1/2 hours to get them done. It took 2 1/2 just to get the estimate. I asked Tim about how long it would take, because I was short on time because I had to get to work. He asked when I needed it to be done by. I told him I needed to be walking out the door by 1pm. He assured me that it wouldn't be a problem. Needless to say, I didn't get out of there until 145. Too late to go into work. So I missed a day of work which included 2 hours of mandatory overtime. After complaining through the website, all they would do is refund $100, of which is going to take 7-14 days to receive . 7-14DAYS!!!