8:06 Saturday - I pulled into Donovan's Express Care…read more 8:17 Saturday - I drove away from Donovan's Express Care with new oil and filter, all fluids checked, and tires at requisite pressure. During my short wait, I read in a tidy little waiting room with no blaring television. I appreciate the silence -- don't go changing! Locally owned since 1958.

Had a very minor fix and these guys handled it with no problem and didn't even charge me…read more Could not recommend these guys enough!

I had needed new tires for a long time. The tread on my back tires was dangerous, so finally I took…read morethe time to replace them. I had checked Firestone's website to check prices at first. I figured I would settle on the four tires that would come to the total of $450. Instead of booking online, I decided to call in to see how soon I could get in. I was told that I could drop off my car the same day and pick it up in a few hours. I was informed that the best tires came to the total of $490 something. I asked about the difference in what I was looking at online. I was told that the difference was that this price included a specific warranty. It frustrated me that the business would include the warranty without asking if I wanted it. I'm sure there are lots of people who would have just called and paid that price without questioning it. Especially in a time when cash is tight for a lot of people, it seems inconsiderate to upsell someone without asking their permission. Regardless, Firestone switched out the tires and called me within 2-3 hours (great timing!). They did a great job and I thought that the price was fair. I'd definitely come back and get other services done, but I'd definitely make sure to do my homework that I knew what I was paying for.

NEVER AGAIN! They…read moregot my car at Sunday noon. Said the needed tire would be on the delivery truck at noon Monday. Calls then and said no tire, and they would get it right on it the next day. On Tuesday, they wait until 5:30 p.m.to start working on it because they had "had a busy day". Hopefully ready at 7 p.m. Poor judgement on the part of the manager to put my car low priority after Firestone's delivery blunder. I will never return.

First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more

I've been a loyal customer for more than a decade, across multiple vehicles. One experience was all…read moreit took to end that loyalty. I won't be back. I booked an online appointment on 4/20 for brake service on 4/22 and clearly described the issue. I dropped my car off at 6:30 AM. By 3 PM -- after my car sat there for nearly nine hours -- I finally received a message "recommending" new pads and rotors. That was already obvious. I asked if the work could be done by 4 PM. They said they needed to "check for parts." The follow‑up call? No parts available, but they could still do my alignment. When I asked why nothing had been done all day, the response I got was: "I had other things to do." If that's their attitude toward customers, then they clearly don't need mine. Their escalation process loops right back to the same service center, meaning there is zero accountability and no real path to resolution. The customer service is unacceptable, and I'm still trying to find someone -- anyone -- in higher management who actually takes responsibility.

Friendly, timely service and a great value. I will be returning for all my service needs.read more

This November 2023 the team that is working at Jiffy Lube is delivering A+ service expeditiously…read moreand thoroughly checking out all facets of my cars needs and reporting back professionally in a way that makes me want to come back again and again these guys are a great team whoever hired them did a good jobI hope management treating them well

left my truck there for 8 hours and they couldn't do so much as give me a call letting me know…read moreanything and when I went to pick it up nothing was done with it and they couldn't give me a reason other than their was still people ahead of me but I was the fist there 8:00 till 4:00 and they were just going to leave it there without informing me

Had a brake line break when in town. they were quick to take advantage of situation and charge me…read moreabove dealer level price. uoted and charged for "custom make 2 new lines from the master cylinder to both front brakes" drain, flush, and refill system".... $763..... ouch but I couldn't drive truck so was just screwed so agreed. when I picked up truck the mechanic that worked on it told me he only replaced the one line.... Then when I cashed out.... as if I wasn't already getting screwed over.... They decided to charge an extra $72.87 for brake flush labor and fluid... which was already included in the above cost.... So basically I paid $889.20 to have one brake line replaced.... What a rip off don't bring your vehicle here for any kind of work

Limped over the bridge from downtown Cincinnati with a tire going flat. Drove very slowly wasn't…read morebut a half mile or less. Caught the owner locking up for the night, but his son was still there doing odds and ends. He had his son whip that tire off, find the hole, fix it & put it back on. He said ."give my kid 15 bucks" - made my night‼

Went here once after recommendations from family and friends. Friendly and knowledgeable staff…read more Wasn't pressured into any additional work. A wee bit pricey, but after many headaches with other shops, the premium is worth paying. Unrelated: DEFINITELY do not get an oil change next door at Valvoline. Asked for a basic oil change (was winter or else I'd do it myself). Nearly $80 and they begin working before they give you the price. Scam central over there.

Fantastic service at the desk from Tony and Bryan (and Arthur) is an expeditious mechanic that can…read moresimply explain and show you exactly where the issues are on your car. I'm very glad that I came here.

Jackson was the person I spoke with on the phone, he was awesome! I initially went in for new tires…read moreon the front, but they found a leak and fixed it on both tires! Saved me money, but now will be a forever customer. Will be buying all my tires in the future here!

I had a scheduled appointment with Goodyear this morning at 11:00 a.m., and they took my vehicle…read moreinto the bay at approximately 11:30 a.m. The vehicle was returned to me at 12:44 p.m., with the indication that the work was complete. However, upon merging onto the highway, I noticed a vibration in the steering wheel and a slight vibration in the floorboard, prompting me to contact them immediately. I inquired of the representative at Goodyear if anyone had test driven my car after they put the new tires on the vehicle. He stated no , they actually did not. They just pulled it out of the bay into the parking spot . He suggested that the tire vibration was normal as I purchased a budget tire and they had originally recommended a more expensive tire that would be quieter. I explained they were the same brand and specific type Kelly Edge that I had previously had on the vehicle. He then proceeded to state that the weights may not have been installed in the tires and requested that I return to the facility. I accordingly drove back downtown, and after a 45-minute wait, my vehicle was returned to me. I was informed that an issue had occurred, causing the weights to fall out of the front tire and one out of the rear tire, and I was assured that the issue was now resolved. However, upon approaching the highway again, I noticed a vibration in the steering wheel and a different type of vibration, accompanied by a more pronounced vibration at the accelerator pedal.