Awful customer service. The manager did not close my account correctly and would not refund my…read moreaccount after being charged. I had to fight teeth and nails to get any kind of information from corporate. Which the manager never called me back and denied my refund. The girls that work there are extremely unprofessional when answering the phone. I would not recommend this location or Company. Do better Palm Beach.

Great service today and really enjoyed us the new stand up with red light and tanning. highly…read morerecommend trying it.

Reese is amazing and always makes me feel special. I really enjoy the customer service, always has…read morea bubbly greeting!

Really enjoy the ability to stay local for tanning! The staff is super friendly, knowledgeable,…read moreand helpful. The facility is always clean and fresh. Definitely a worth the five stars!

5-Star Review Date of Visit: July 12, 2025…read more I've been a loyal customer of Palm Beach Tan for over 15 years, and while I've had one bad experience in the past with an individual employee, I knew that wasn't a reflection of the brand I've come to love and trust. But YESTERDAY? These two incredible girls totally blew me away! In all my years, I've never been offered a robe for mixed tanning--such a thoughtful touch! On top of that, they gave me a carry bag for my new lotion (which I got 30% off!), and even threw in 2 red light therapy sessions that I absolutely LOVED. Their professionalism, friendliness, and attention to detail reminded me exactly why I've stayed loyal for so long. Huge shoutout to them--they're doing an AMAZING job and truly deserve the recognition. Keep up the great work, Palm Beach Tan!

I got super ripped off by this place. I signed up for once monthly spray tans for $15/month. I…read morehadn't used more than one spray tan over 6 months and of course all the remaining ones that I paid for expired. So I went there the other day out of desperation (I was short on time and my usual place wasn't close to where I was). They tell me that I missed a month's payment (my debit card had expired a few months back) so they charged me for that month. Then I had to pay extra for a combination of two bronzers, extra for the rapid tan solution and extra for the primer. All in all, I spent about $60 in addition to the $15 monthly over 6+ months that I got nothing out of. Also, they use their own brand for spray tan booths and they're awful! The color is so uneven. PBT used to be great but their corporate greed is officially out of control. And the quality is AWFUL when it comes to spray tan services. I usually frequent one of their competitors. That competitor uses Versa Pro spray tan machines, which are so much more effective and way cheaper! I only spend about $70 monthly for unlimited spray tans and also get the use of sauna pods and red light therapy at no additional cost. Do not go here if you are big on spray tans. It's the biggest rip off. Needless to say, I cancelled my membership.

I actually had a membership here for a long time and although some of the other locations have more…read moreto choose from this was the most convenient for me. My intent on visiting the Salon was for self-care and relaxation. However, the lady at the desk who I believe to be the owner, even though she never introduced herself to me, though I patronized their establishment for probably a year or so has been rude to me on multiple occasions. But this evening she listened to me apply lotion through the door and questioned what brand my lotion was and where I purchased it then demanded to see the lotion when I emerged from the room because apparently you are only allowed to use the greatly overpriced lotion purchased at their store. This was extremely invasive and unnecessary. I won't be returning for this kind of treatment ever!

Friendly, knowledgeable staff. Clean salon. Red-light, spray tanning, uv tanning & spa sessions all…read morein 1 place!

Amazing girls that work there. I spray tan about once a week. They always remember me and greet me…read moreso kindly. I've been a member for a long time. They are the Best. The new manager has been there a long time and is very knowledgeable, sweet, kind, and helpful. Thanks for always being awesome ladies!!

This location is lucky to have an employee like Adriana! She is patient, kind, and very helpful. I…read morewould come back because of her service!!

It was my first time at Tan2glow and got to work with Emma! She was so sweet and professional! Gave…read moreme the best tan! I will definitely be back

Lauren did a wonderful job with my tan today. Very…read moreprofessional and speedy. Even coverage with great color and dries pretty quickly. THANK YOU! All ready for vacation now!

horrible customer service. multiple years as a paid customer and not able to fan regularly but…read moreALWAYS paid the monthly fee. I go in today and for some odd reason my credit card didn't go through this month?! I've called my they have verified no issue. Palm beach turned me away wouldn't allow me to tan and gave no resolution. I asked for corporate number and they said they didn't have it. Will be canceling my account and not returning.

Overall the west 7th location is just a complete let down between the dismissive staff and run down…read moreunmaintained equipment this is easily the worst location in Fort Worth which is saying something. While it's moderately clean at best it's already got one of the most limited selections of all of the locations but to top it off the ventilation for the beds has been bad for over a year a half which they refuse to fix even in the prism bed there is almost no air coming out of the vents on the bed visit any other location and you'll see the stark difference. It's pretty clear the proprietor of this location does not care about this location at all. For comparison my primary location is the university location where beds are maintained and staff is always friendly and nice even during construction the experience was better. I also utilize the hulen, ridgemar, and alliance locations a couple times a month as errands, work, or familial obligations dictate. At this point I'll just skip a session before stepping foot back in this location it's just not worth this shitty attitudes and poor experience.

Great beds, services, and staff. Management is amazing!! Everyone there is so kind and welcomingread more

I used to go here and I thought I'd left a review of this place which I think has been since…read moreremoved for some reason. But service here was OK for a while until they put pressure on me to up my membership. Constantly suggesting that I upgrade. And then finally forcing the issue when the only beds available were upgrade beds because the other beds were somehow down. So I canceled my membership, but I had to go back because they were still charging me for it. I never had a problem with anything being dirty, but I do have a problem with treating your customers dirty. And I think it's pretty dirty when you pull a bait and switch and run your business on a shoe string.

Emma was super nice and knowledgeable about what to do to keep my tan and during the process she…read moremade me feel very comfortable. I feel like she really listened to the goal of how bronze I wanted to be and it was achieved. My tan is even and not orange in color! This was my first spray tan, but I will be back! The aesthetic of the shop is really clean and staff are friendly.

We normally go to the Hudson Oaks location, but they were booked last minute--so we gave this one a…read moreshot. Best decision ever! Madeline and Sarah were AMAZING. Friendly, attentive, and just all-around awesome. We left so impressed and will 100% be coming back here again!!