This place should be shut down for their poss poor customer service. Why does junkluggers…read more employees tell customers they forgot about your delivery, why? The so-called employee Lon wants to apologize. Why don't you close up shop and move to another location such as Bridgeport or a different state.

Wide selection of pieces, very reasonable prices and delivery available. Bought a couch there and…read morewill be returning for their vintage furniture. Great customer service as well.

Such a charming, local spot with lots of Katonah flags and pillows and postcards. They've got great…read morelittle rugs, and we got a $10 doormat on sale that we use every day. Will definitely be stopping in every now and then for a good browse. 5 stars!!!

Out of all the stores in Katonah, Old New House is by far my favorite. While the rugs are pricey…read moreand awesome, you can also find reasonably priced and unique little gifts here as well. I especially enjoy the kind owners and sales associates. They're always eager to help and seem to genuinely enjoy speaking with/ helping their customers.

This store has the best selection of high-quality mid-century pieces that I've ever seen in one…read moreplace! I took the train from NYC to visit their showroom and it was well worth the trip -- my only problem was having to choose between their beautiful offerings. I love the vintage chairs I purchased here, which have been restored to perfection. They use great fabrics for upholstery and can also reupholster any of their pieces for reasonable pricing. Friendly, knowledgeable employees and easy delivery to NYC.

Lovely selection, helpful and responsive owner and fast and smooth shipping to NYC!read more

Horrible experience here. Way too aggressive and very rude saleswoman. I can see from other…read morereviewers on here that it wasn't just me that had this problem. Been to the other stores this company has and everyone was just fine. So, any of there other stores, but Inwould avoid this one.

We ordered a dining table on Feb. 8 from the showroom store. We were told it would arrive in…read moremid-April. As that date approached, we stopped by the store to check on the order, as we got no information from the store. We were treated quite rudely by the saleswoman who sold us the table, saying after giving us a scornful look, "Have you not been aware of all the delays everywhere because of supply chain issues?". Then, being overtly annoyed by our inquiry, she tracked the order on her computer and informed us the table would arrive on May 3. Again as the date approached, and we heard absolutely nothing from the store, we went back to the store, and the saleswoman informed us that the order couldn't be filled, and was very evasive as to why. After waiting 3 months for the table, she then said condescendingly, "Yes, it does people time to get over their disappointment. You'll be back to place another order." Well, you can bet we will never return to that overpriced store with horrendous customer service! We have since purchased a table online from a West Coast store with much better prices and excellent customer service. Bill and Maura

Went in here not expecting anything more than your regular, hometown thrift/antique store, but was…read morepleasantly surprised when I upon vintage Coach! I have been an avid thrifter for a year now and haven't been able to find an authentic, y2k, and in-good-condition coach bag. (and to all my vintage coach girlies you know how hard they are to find in a thrift store fairly priced as opposed to those god awful depop resellers) I thought I could never get my hands on one until today! The owner actually gave me a $20 discount after I asked for one!! It was on the pricy side, but I also felt good about my purchase knowing that a portion of the money was going to charity. Definitely check out Cherry Door if you're in the area- you might even find your dream bag! FYI the bag I found is a Purple Soho Tote with a matching wallet. It went for $170 but i was able to bargain to $150!

I have been shopping at the Cherry Door for several years. They always have lovely items of good…read morequality. But in the last three years the prices have gone so high, they are no longer reasonabl R or even fair. So MANY items are not priced at all. So you have to stop and ask at the desk. your item will be priced at the whim of the person you ask. Illogical. Not a proper or convenient method to move your items Or to let the customer make up his own mind. Not user friendly.

I wish i could share others 5 star experience although most of them were not about roche bobois…read moreproduct longevity nor quality, hence my review. I have purchased my itineraire sofa sectional about 3 years ago unfortunately 1,5 yrs of using it i have noticed one side of the backrest was far stretched / skewed than other side. I have contacted the so called 5 star customer rep to be told I need to pay $350 to start the investigation process first during their warranty period! I have never heard of being asked to be charged up front by a high end luxury, reputable and internationally recognized brand so I refused. I have send endless emails with no avail and gave up. Year later that backrest arm was moving back further to such extend it was very noticeable and no longer comfortable. Again, i tried to contact greenwich branch to be told they can't do anything without sending technical service which will be $350. I had no other choice but trust the process so I agreed. Cutting story short, Ive wasted time and money because at every corner I have heard same excuse. First, it was insinuated that I must have broke the wood piece within the backrest part, then my warranty period of 2 yrs have run out and the last one was the best when the service man realized screws on the mechanical part were loosened up so he tightened them but he did make a comment saying he never seen them loosed like that before, meantime, roche bobois rep got back to me saying "screws on the backrest got loose overtime with usage so its wear and tear! Its actually laughable how easy it is for them to shift from blaming the customer for breaking the sofa to washing their hands from other potential aspect of faulty installation or faulty product. On top of that I got charged $350 + TAX! Unreal and disgraceful! Now, I have a so called high end product which is made of crap materials, obvious manufacture design flaw and zero credibility whatsoever and even after tightening screws my backrest is still in the same skewed shape as before. I would run from this place as far as i could! I hear I'm not alone. I wish I actually read reviews before trusting this company! I am, however, considering taking legal action against this company!

Fantastic experience at Roche Bobois in Greenwich! I worked…read morewith Emma at Roche Bobois and she is absolutely amazing! She helped me pick out awesome, customized, beautiful pieces and put together a computer generated design for the furniture layout in my new apartment (which included her coming onsite to measure). That design let me see how everything would lay out in the room before it came and know that it would fit perfectly. This was super important as I have limited space. Also a big shout out to Lori, Aramani and Isabella for their great input too! The delivery and service were way above and beyond my expectations. The delivery team treated my home with utmost care and made sure the furniture and its placement was to my liking before leaving. I have since been back twice for additional pieces (coffee table and bar stools) which are on the way. For an epic furniture experience, definitely see Emma at the Greenwich store!

Recently relocated and found myself at housewarming's. I could not believe the superb experience…read more The sales people had great attitudes and expertise, and really listened to me. Their skill was really helpful in helping me determine room size and articles. I essentially furnished a one bedroom apartment and one or two trips. Their delivery is outstanding and prompt. The products there are worth every penny. I don't wanna shop anywhere else. Thank you to all. . Anne B

Wow. Really terrible service here. This is a basic store with 5 overpriced versions of the same…read morecouch that are made in china. The salespeople will judge you, speak nothing of the actual features of the couch, but more about how much you are willing to spend. It's pathetic old school nonsense. My wife was so put off by the salespeople, we drove to the next town and got a full couch set from macy's - and for a fraction of the price, american made. Sooooo glad they salespeople weren't good - we would have gotten ripped off! I guess departments stores are good for some things.

Dominick went over and beyond to help us find exactly what we needed to furnish our new place. He…read moreeven helped me make a decision on what I wanted. (Since I'm so indecisive) lol. Dominick made us feel welcomed, he ensured us we'd get our furniture the time we needed it, and he even said if he couldn't he would have it delivered more than one time for no additional cost to us. We felt confident to make our purchase there with him. Thank you Dominick for going over and beyond for us. ***Their prices were very reasonable compared to every other place we went. We will definitely go back whenever we need something else.

Just bought new furniture for my loft here. I could not be happier with the furniture, the service,…read morethe delivery and the professionals!! We had them get rid of some Bob's garbage furniture that LITTERALLY Started to fall apart from the day we got it. I'm writing this review while sitting in my new chair for the first time..and it's sooooo comfy! I love it. The delivery took a bit longer then I wanted..but that was a wear house issue..but was worth the wait. The delivery team was fast, professional, respectfully, and efficient. Definitely check this place out before going to the more expensive big name furniture stores that sell cheap China trash. Enjoy your new furniture my friends!

Bought 2 couchs with a lifetime warranty [These were not an inexpensive couchs] One has held up…read morewell, but the other, which was the most expensive seat area under the cushion has failed. Deep hollow in it. If you take a level on the area without the cushion on it you can see it has sagged. One of your reps came out and said I needed a new cushion and left. This is NOT the case. The problem is Under the cushion. Another rep was supposed to come out again. Many appoinments have been made and then canceled by you. I tought you were said to make a good product..guess I was wrong. Store where this sofa is embarrassed by the lack of service from your company. My old sofa was well used as it was 20+ years old and inexpensive..Looked better than this one

Bought lamp at Greenwich location. Shade arrived 4 weeks after but no lamp. Went to the store and…read morewas told it's on its way ... and it has been 5 weeks since purchase Still no lamp.. pretty poor service. Will not be buying there any soon

I'm back again. I love doing business with Marie and family. The quality and care that they take…read morepride in their workmanship and the genuine positive energy of the smiles. This time around I had new stools reupholstered with new fabric and studs to match my club chairs and took two old barstools and gave them a black leather facelift. Highly recommend this family business!!!!

I love my reupholstered sofa, chair and chaise lounge. They look better than ever. Marie is great…read moreto work with and her and her team did beautiful reupholstering. I even got some arm covers so my cats will not ruin the couch. Thank you.