My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

After a bad experience at a local Seattle area dealer, walking out 5 hours later at signing when…read morepromises were not kept, I sent an inquiry to Cascade for a 2017 Kia Sedona. I heard from the dealer the next day. Carlos knew I had a lot of questions, so he sat in the van to call me back and answer everything about the Sedona in real time. He arranged a talk with warranty when I had questions. He let me have time to think about it, talk to my spouse and I didn't have to walk into the dealer and wait around all day as I did a few days before. The price on the van was more than fair and significantly better than I had seen elsewhere. We decided to call Carlos and let him know we were ready to move forward. After emailing in the credit app, Carlos called back with the financing details and then upon approval, arranged the paperwork. He even offered to deliver the car to us at no cost. Ted from finance called me the next day to go over the numbers and terms and verify all the information. The numbers came out as they should, no surprises and everything Carlos promised was in the paperwork. The price was great and I didn't need to even haggle. It was a relief. We decided to come in the dealer the next day, honestly still nervous things were not as easy as they seemed. . Everything was exactly as they said, and we spent a maximum of 15 min in the dealership. Buying every vehicle should always be this easy. Though they are a solid 2 hours from our house, it was worth it. It is the first time I left a dealer and really felt good about the entire experience. I am now glad my first van fell through. I paid 3800 less for the whole transaction and the van had 6.5K less miles. We will be back for all our vehicle purchasing. Honestly, best car transaction in 30 yrs. Thanks Cascade and Carlos for redefining the car experience and saving me from anymore misery. I really appreciate it. You guys are the best.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

How often can you say purchasing a new vehicle is fun and enjoyable? Well Yutah & I can, thanks to…read moreDewey at Town Toyota. We were never pressured and no question was too trivial for Dewey to answer. Dewey and the rest of the Town Toyota staff were all great to work with. We did a lot of looking around on the coast and the bottom line was we found the best deal right here in East Wenatchee at Town Toyota. I was so happy with my purchase my dog hiking friend and her husband went to Town Toyota to purchase their rig 2 days later. I should also mention that I was a woman looking at new rigs and never once did I feel that made any difference or that I should have had a man along to make sure everything was dealt with. Yutah & I are very happy with our 2016 Toyota Tacoma, the excellent deal we got and the professional (and fun) way we were treated.

I brought my Prius in to have the oil changed & diagnose the touch screen which is failing. I got…read moreall the way home to discover they hadn't done the oil change. I was given a printout that shows inspection of all of the fluids, brakes, etcetera. No one noticed that it's past due for the oil change and there's even a 'Dick Hannah' sticker on the windshield stating that an oil change was due 3/2026. I will update this review after I've notified the service manager, Jeremy.

We've had our new Honda Pilot for 2 years and aside from total satisfaction with the car, I must…read moresay that Apple Valley Honda has been a straight-shooting and honest dealer with us, then and ever since. I've never been up-sold for repairs or services not needed. It's courtesy and integrity all the way! And what a pleasure to sit comfortably in the Customer Center, in plush furnishings with courtesy coffee, tea, water, and super-clean restrooms across the hall. I also appreciate the email reminders for services and other issues (recall alerts) when they come due. We're a completely satisfied customers!

My wife and I have been car shopping at every dealer in town and out of town. The lower rating here…read morewas not for the sales guy he was excellent but his hands are tied. The problem is all of their cars have unnecessary dealer markups for things that should be an option. We were looking at a 2024 Ridgeline and it had $3500 in tint, paint protection and other stuff the dealer put on. With the market like it is not sure this dealership is listening. Consumers don't want these dealer markups even if I did they are inflated. Perhaps since they are the only one in town people just pay it. The only option we had at Honda was to put down $1000 and wait for one to come as is from the manufacturer. Needless to say we wanted the Ridgeline but not all the complications. We left Honda and went to Toyota next door. We did buy a car and did not pay for a bunch of inflated dealer add ons I don't want. Sorry Apple Valley Honda you lost a sale because of these add ons.

Everyone who helped us at Sangster was amazing. We made a deal over the phone & drove over 300…read moremiles from Oregon. The pickup had a couple small issues & the crew made it right & really hit it out of the park for us. Special thanks to Johnny & Rachel for their friendly help!

Professional, excellent , total white glove service and they delivered our new truck ! Highly…read morerecommend !

My husband and I bought a car here on June 7th and the salesman said he had checked all the fluids…read morebut after a week all of the lights on the dash started lighting up like a Christmas tree. We stopped driving it after the check engine light came on and made an appointment with an auto center. There they said that the fluids were never checked and that along with many other things the head gaskets needed to be replaced. I guess we should have paid more attention to the salesman when he said he hadn't checked the head gaskets because I'm sure he had and already knew they had to be replaced. Now, we are into the repairs and are paying just about as much as we paid for the car in repairs. Lesson learned, we won't be making this mistake again and purchasing a car here.

Disappointed spoke with salesman on the phone I was shopping from the website and driving 2 hrs to…read moreget my daughter a car for her Birthday sweet 16 , the sales man assured me how great the cars were how easy financing would be even had a "banker" call me to get more information ( little concerned about that now) if Carroll Basken had a Car lot this would be it !! At the end they were trying some crooked numbers game trying to charge me a 3000.00 dollar finance fee ??Cars go there to die!!!!Every car we looked at was filthy sticky stuff on the doors and Dash filth on the floor with garbage. high miles high prices ,everything on their website was $1000 less than the sticker prices on the cars when I mentioned this the salesman said the prices have not been changed on the website they were going by the sticker price "like what!!" Thank goodness my husband has mechanical skills so he checks things like lights and the engine one of the cars we wanted the check engine light was on they had no idea ??the second car we looked at the brake lights did not work and a packrat had been living in the engine the cords have been chewed on wires chewed on another car we looked at smells like someone was living in it smoking two packs of cigarettes a day .it was a long drive and a bunch of crap!! I'm just please be Weary when purchasing apparently the owner is a mechanic????

Thank you for a chance to review. I've moved off Ford totally given sales and service that never…read moremet expectations. Yes - to Chevrolet! Too bad Ford seems to have a culture of poor customer service! Tried calling and emailing management - Pat Armstrong et al - and no response after multiple attempts. I still love Ford - but not Pat Armstrong Ford - and Ford CEO Farley should have been replaced long ago!

salesman Carlos Mota was outstanding. He handled a unique situation great and made sure we our…read moreneeds were met! He was quick to respond to our inquiries and provided reliable choices. Thank you! The Johnson's