Our daughter recently bought her first new car, and we couldn't have asked for a better experience…read more Mark Lenicka was absolutely wonderful from start to finish. He was so patient, kind, and genuinely caring as he walked her through the process and made sure we all felt comfortable every step of the way. He even came in on his day off to help us, which says so much about the kind of person he is. Buying a first car is a big milestone, and Mark helped make it such a positive and memorable experience for our family. We are truly grateful for all he did. We highly recommend Mark and Cascade Subaru!

Found exactly the car I wanted and received exceptional service through the process. I worked with…read moreLeon Comeau, who is the most knowledgeable person I've ever met in all things Subaru. He showed me features that I had no idea existed, and provided tips and tricks for maximizing the benefits of the Costco Auto Buying Program. He followed up timely and supportively after my purchase. Nothing about the process felt high pressure or unclear. This was the best car buying experience I've had to date!

My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

I recently brought in my 2017 Subaru Impreza for a tune up and diagnostic/repair on my thermostat…read more When I received my vehicle back. They told me everything they completed on my vehicle (including tire rotation). I immediately noticed my tire pressures were not within specification, and they read the exact same pressures prior to bringing the vehicle in. This was evidence that my tire rotation was not completed, nor was my vehicle even thoroughly inspected, as stated in my discharge paperwork. Their technician also overfilled my oil by 1 Quart, which can damage the motor. They did not bother to call my warranty company for the repairs needing done on my thermostat. The repair would have in fact been covered under warranty & could have saved me money out of pocket. Instead, David in Subaru Service Dept. brushed it off like he did not want to deal with the warranty company and charged me out of pocket. I left the dealership with my vehicle, and about a week into driving noticed my vehicle is STILL experiencing the same issues with the thermostat & also rough idling. When I called to speak with them, I was made to feel like I was in the wrong for noticing these major discrepancies. I brought my vehicle in for a second opinion from a different maintenance shop, and they diagnosed/fixed my issues right away. They also found the discrepancies with my vehicle listed above. Eric, the manager of Cascade Subaru Service, wrote me a check that covered only the diagnostic and thermostat repair. I appreciate the gesture, but based on my experience that is not satisfactory to me & I will never go back. I do not trust them after this experience. This has me concerned for other's safety, costly vehicle repairs, as this dealership is not trustworthy.

The service manager apologized for the mix up in not doing the oil change in the first appointment…read more While that was nice, some sort of discount or another car wash voucher seemed more appropriate. Dennis in the service department was very helpful. My car's display screen is now working.

I would NEVER recommend Town Toyota. Although our salesman Daniel was extremely easy to deal with…read moreand we enjoy the new vehicle we purchased, I do not appreciate shady business practices and low ball offers on trades. We were told we would only get $8K for our 2014 Toyota Tacoma 6-speed manual transmission with lift/new wheels and tires because it had 200K+ miles and "rust." Now today, I see Town Toyota has listed it for $20,000. I understand making money but that is absolutely disturbing. I knew I should have gone to Parker Toyota. Thanks Town Toyota for reminding me that shitty dealerships still exist.

We've had our new Honda Pilot for 2 years and aside from total satisfaction with the car, I must…read moresay that Apple Valley Honda has been a straight-shooting and honest dealer with us, then and ever since. I've never been up-sold for repairs or services not needed. It's courtesy and integrity all the way! And what a pleasure to sit comfortably in the Customer Center, in plush furnishings with courtesy coffee, tea, water, and super-clean restrooms across the hall. I also appreciate the email reminders for services and other issues (recall alerts) when they come due. We're a completely satisfied customers!

My wife and I have been car shopping at every dealer in town and out of town. The lower rating here…read morewas not for the sales guy he was excellent but his hands are tied. The problem is all of their cars have unnecessary dealer markups for things that should be an option. We were looking at a 2024 Ridgeline and it had $3500 in tint, paint protection and other stuff the dealer put on. With the market like it is not sure this dealership is listening. Consumers don't want these dealer markups even if I did they are inflated. Perhaps since they are the only one in town people just pay it. The only option we had at Honda was to put down $1000 and wait for one to come as is from the manufacturer. Needless to say we wanted the Ridgeline but not all the complications. We left Honda and went to Toyota next door. We did buy a car and did not pay for a bunch of inflated dealer add ons I don't want. Sorry Apple Valley Honda you lost a sale because of these add ons.

Everyone who helped us at Sangster was amazing. We made a deal over the phone & drove over 300…read moremiles from Oregon. The pickup had a couple small issues & the crew made it right & really hit it out of the park for us. Special thanks to Johnny & Rachel for their friendly help!

Professional, excellent , total white glove service and they delivered our new truck ! Highly…read morerecommend !

Got a great car at a good deal. High mileage, they had records for the service they did. They were…read moreupfront throughout the process.

I had a frustrating experience with JJ's Complete Auto Repair. I had work performed on my 2015 Fiat…read more500C, and I later raised concerns about the repair and an unresolved A/C issue. I attempted multiple times to resolve my concerns directly with the business and requested that the issues and their response be provided in writing. I was not satisfied with how the situation was handled, so I ultimately filed complaints with the appropriate state agencies for review. I'm sharing my experience so other customers can make an informed decision and understand that I was unable to resolve my concerns directly with the business.

Thank you for a chance to review. I've moved off Ford totally given sales and service that never…read moremet expectations. Yes - to Chevrolet! Too bad Ford seems to have a culture of poor customer service! Tried calling and emailing management - Pat Armstrong et al - and no response after multiple attempts. I still love Ford - but not Pat Armstrong Ford - and Ford CEO Farley should have been replaced long ago!

salesman Carlos Mota was outstanding. He handled a unique situation great and made sure we our…read moreneeds were met! He was quick to respond to our inquiries and provided reliable choices. Thank you! The Johnson's

Buyers beware. I purchased it 2013 Scion from them before I got the title or plates the motor had a…read moreknock and was no good. When you pay $9,000 for a car it should last more than 3 weeks everything that comes out of their mouth is a lie

Went to test out a $36k two year old vehicle, and the sunroof didn't work. Had a shock/strut that…read moremade a popping noise and had dirty oil with the oil change light on when we went for a test drive. Salesman said they'd put it in the agreement to fix those things if we bought it, but those things should already have been done and fixed regardless. Gave us the ick and so we went to a different dealership to get great service. Hope they see this and start doing maintenance on their vehicles before selling them.