The service manager apologized for the mix up in not doing the oil change in the first appointment. While that was nice, some sort of discount or another car wash voucher seemed more appropriate. Dennis in the service department was very helpful. My car's display screen is now working. read more

Town Toyota - Service sticker for different dealership - Car Dealers Near Me - East Wenatchee, Washington

I would NEVER recommend Town Toyota. Although our salesman Daniel was extremely easy to deal with and we enjoy the new vehicle we purchased, I do not appreciate shady business practices and low ball offers on trades. We were told we would only get $8K for our 2014 Toyota Tacoma 6-speed manual transmission with lift/new wheels and tires because it had 200K+ miles and "rust." Now today, I see Town Toyota has listed it for $20,000. I understand making money but that is absolutely disturbing. I knew I should have gone to Parker Toyota. Thanks Town Toyota for reminding me that shitty dealerships still exist. read more

Hands down , the best place to purchase a vehicle and to have any service done ! Shout out to Jason Bell , best salesman ever . Thoroughly explains the vehicle and process . This won't be our last vehicle from this dealership and I'll definitely recommend to anyone looking to purchase. read more

I had taken my RAV4 to a local shop for repairs because there were no available openings for over a week. Bad choice, that shop did not know what they were doing, kept the car for two day and tried to upsell parts / work and didn't resolve the problem. I then took the car to Town Toyota and worked with Dennis Reyes. His technician quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and a front wheel alignment. Town Toyota service department completed the work to resolve the problem and improve the drivability in a half day. The total cost was $347.10. Thank you Dennis and the service department team for a great experience!! read more

Notice this service center sucks, if you are in a jam go anywhere else with better reviews. You'll pay an arm and a leg and end up with worst problems than you started with. read more

Daniel Doyle (internet sales and on site) at Town Toyota Sales, Wenatchee, was AWESOME to work with!! We was quick to respond to our questions. We bought a new Land Cruiser a few days ago. I was selling our Rav 4 Limited and had some offers right away online. Daniel came back, after checking with his team, with a better price to trade in than I expected! It was easy and stress-free. He was very professional and knowledgeable with all aspects of the new Land Cruiser. He knows so much about Toyota cars/trucks, as we are a long time Toyota family from Alaska. He is also enthusiastic. He and his service colleagues even shared their "Matchbox collections" with us! Great positive energy, which is so appreciated today! :-) I LOVED the Rav 4 and babied it, but loving this new Land Cruiser (Trail Dust color) now!! The service folks at Toyota are kind, positive, and helpful. Very happy with our entire transaction...NO tarriff price on it too. (It shipped from Japan.) Huge thanks, Daniel for keeping us up to date on the entire sale and shipment of it!! You all rock!!! :-) read more

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Almost every interaction iv had with this dealership has been disappointing. My latest interaction i thought I would do the responsible thing and go to the dealership for the fluids I need to do my own changes on my front diff transfer case and transmission. I get the fluid and think its a bit odd that I have the same fluid for my front diff and transfer case. I trust the dealership and change my fluid. Later that evening im looking over my owners manual and see that it recommends a different fluid for my transfer case 75w lf not 75w-90 gl5 like my front diff. I do some more research and come to find out the gl5 additives will in time destroy my transfer case. My other encounters were under warranty I pay over $1,500 for my rear diff fluid change and spark plugs as well as some air filter changes. Wildly expensive so I ask of they are opening the rear diff to check backlash ect. They tell me no its a sealed case? I just expect more for that kind of coast. I get my vehicle back to find the unused cabin air filter not even put in just sitting on my passenger seat. This takes 2 min to replace. Unexapable. On top of that I do my first oil change after my warranty period was up and find one of the 4 bolts on my front skid plat missing. Keep in mind I was under warranty untill 60,000 miles so maybe my fault for not looking but I didnt think to seeing as doing your own work before then voids your warranty. They also told me they couldn't get my truck alignment right at 20,000 miles. Im very upset with this branch of the Toyota dealership family. I don't know if its corporate greed or just ignorance but either way the lazy and careless effort put in my these employees is breaking my trust with the industry. read more

Terribly long service window to add accessories to my new truck on the day of purchase (dealer was aware of needed service). "A couple hours" tuned to six+, throwing a massive wrench it what should have been a wonderful day. Sales and Parts team were good but improved coordination with service and more communication during the day would have been huge. I just wish I could get my day back. read more

I went to formally thank Lori Lapoma my Service Advisor and the Mechanic Mr. Ruayen, who worked on my 2008 Toyota Tacoma on 21 July 2025. The Service was excellent, they took great care of me, treated me with respect, and showed real concern about my Tacoma. Sincerely. read more

Car has been sitting for an hour past appointment time, and I have an appointment elsewhere, 2nd time this has happened, only an oil change. Dylan has some real attitude, I won't be back read more

Jason at Town Toyata was phenomenal! Authentic, no BS whatsoever... Extremely knowledgeable, professional and personable. I love my new Rav4 Hybrid Prime. Excellent service and excellent car! read more

Town Toyota - Jason Bell, happy me and Raven! - Car Dealers Near Me - East Wenatchee, Washington

The Air conditioner in my TWO YEAR OLD TACOMA stopped working. The just quoted me $720 just to "Run a diagnostic on it". You can imagine how happy I am with this place. read more

What a great, comfortable experience!! Daniel Doyle was detailed showing me everything on the car and answering all questions and concerns. If my previous purchases were this great, those dealerships would have my return loyalty. I purchased my car after several months of research on many,many makes and models. When I made my final decision, I found the right salesperson and dealership to assist me with my purchase!! Thank you Daniel!!! You were excellent and thank you to Mark for a quick in and out! read more

Everyone was great. Jason was fantastic. Went through all the bells and whistles in my new Tacoma pickup. read more

Town Toyota - Jason and Kristi the happy customer. - Car Dealers Near Me - East Wenatchee, Washington

Salesman was pushy and aghast I would consider a different brand than Toyota. They were trying to get me to put down a deductible on a vehicle that wasn't on the lot, even after I told them it was my first day out looking at vehicles and I wasnt ready to commit. I also told then I could pay all cash and they still wanted $2000 dealer markup. Nope!! read more

I went in for a routine oil change and decided it was time for me to talk about financing my car so I went to the first available employee who ended up listening to me and helping me get the best deal I could ever think of! Thank you Marco Rios, for having my best interest in mind and being extremely kind and patient with me through the paperwork! read more

We worked with OWEN he worked us in for a couple test drives the same day within half an hour of calling. He was very kind, knowledgeable, easy to get along with and communicated great. Any questions we had he was very helpful and could answer any questions given with lots of information and made sure to get the correct answer for us if he didn't know off hand. He went above and beyond from start to finish which was over two hours, Owen is a Great worker he will go very far in sales. I hope he gets recognition from the people in charge (everyday) he's got great personality, very smiley and positive overall just a great person to work with. If I need help again I would be honored if it were him. You guys should be happy to have him :) Thank you again Owen!!!! read more

For being a nice clean lot, their car salesmen are the epitome of used car salesmen. After traveling 3 hours to look at a Hellcat Durango I am unsure if we are more disappointed in how ran down and damaged the Durango was or the salesman who was cocky, pushy and a liar. I do not appreciate being spoken to like a dumb girl who knows nothing about vehicles. He would not give us any space to look over the vehicle while it was daylight out. He kept pushing for us to take it for a test drive. We quickly learned why. The car had a horrible funk smell on the inside, water damage bubbling on the visor, a giant rip in the passenger seat, the front passenger door had evidence of being removed and put back on. The front passenger side had parts that looked like they had been replaced by parts from a local junk yard yet he told me its not possible without it showing up on the car fax. (Insert liar here) There were gouges out of the paint in the rear and rock chips so bad it looked like it had been behind a gravel truck every day of its life. When rock chips were brought up he tells us that normally they have someone come in and do touch up but figured we could just do it ourselfs. Aftermarket alarm he knows nothing about. Radar detector just flopping around under the rear view mirror hard wired but not working. Test drive..not really a test drive never got to go above 60. Who test drives a Hellcat at 35 to 40 miles an hour? Get back to the lot and he instantly wanted us to go start paperwork. When we told him we would not be purchasing the car and why he told us thanks for F*cking wasting his time. He should've been off at 5 and has a family too. Mind you this lot is open till 8 pm and we traveled 3 hours to drive over. He threw a grown man tissy fit all because he didnt make the sale. Had the dealership been forthcoming in their photos of the damages and takin proper photos nobodys time would've been wasted. read more

Just got home with my new 2023 Corolla Cross bought with the help of Marco Garibay. I'm very happy with the customer service, he really went above and beyond, was very responsive during the wait time (which wasn't bad) and very patient and helpful. Marco and Town Toyota, highly recommended. read more

Town Toyota - Car Dealers Near Me - East Wenatchee, Washington

Marco was kind, patient and not overly sale-sy. He took the time to explain all the bells and whistles and answered all of our questions thoroughly. We left with exactly what we wanted and feel good about the price! read more

I bought my car here almost three years ago and every service since from oil changes to body repair has been as painless as possible. In that time I've seen a lot of the same staff, who have all been kind and helpful. Recently I needed a repair and went to another mechanic as I live out of town now, and waited weeks for parts that never came. Micah and Jeremy went above and beyond to make it happen and my car was repaired in an afternoon. read more

Just purchased my Rav4 Hybrid from Dewey the service was excellent. Helped with the traded in of my old car, they also have insurance on the premises. With in 3 hours I got everything done. Dewey even helped unpack my old car and put everything in the new Rav4, as i had just drove across the country. Highly recommend buying a vehicle from Dewey at Town Toyota!!! read more

Jose Banuelos at Town was extremely knowledgeable and very efficient with the purchase of our Toyota Highlander. It's been a great purchase will definitely buy again from Jose. read more

Pretty disgusting, Went here to have my truck serviced today at 7am and went to the customer area to wait. I could not believe how filthy and trashed this place was. It's amazing to me how a company can expect to treat it's customers this way. Just take a look at the photos. The floors had dozens of stains, basically the customer experience in this area was trash. Wealthy owners and management see no need to have a professional customer waiting area. read more

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I bought a single owner 2007 Toyota Tundra LIMITED "Double Cab" 4.7L DOHC 32V V8 VIN: 5TFBT58177X007149, with high milage of approx. 267,000 miles on it. So, I wanted to have the local Toyota Dealership; Town Toyota in East Wenatchee, perform an end-to-end inspection and certification of the truck and fix any recommendations or findings. They recommended doing the 150,000 mile tune up, and replace the timing belt and water pump along with everything else. They found that the rear suspension spring bars were very rusted and the ones on the right side one was totally missing and another was cracked. They also found that the parking (emergency) brake cables were seized and recommended replacing of them all. After spending over $10,000 for their service and repairs, I drove the truck home and noticed a humming and hitting sound coming from the front of the engine compartment area. I also noticed that the truck parking (emergency) brake would not hold my truck in place when pressed down to the ground on a 30-degree driveway slope, the truck would roll down the driveway, so I notified Town Toyota. They scheduled an appointment and when I took the truck back, I found out that they were training a "New Mechanic" who performed all the work on my truck (I paid "FULL Price" for the work a trainee did) and he must have missed that the A/C Compressor was going bad and that they could add some oil to it for around $500, which would maybe quiet it down and it may last 3 to 5 years or I can replace it for around $1600. I suspected actual internal problems so I took it to another mechanics shop in Wenatchee, that a neighbor recommended. He listened with a statoscope tube, removed the serpentine belt and noticed that when the trainee mechanic at Town Toyota replaced the timing belt, but they did not replace the timing tensioner; tensioner pulley; or idler which was actually making the noise, or overtightened the timing tensioner, he also noticed that when the trainee mechanic re-installed the radiator, he punctured a hole in the bottom radiator hose or radiator, which was spraying coolant on the serpentine belt and causing it to stretch and make slippage noise. I video tapped the sounds without the serpentine belt connected so the AC was not impacting it and sent it to Lori at Town Toyota. I also re-iterated that the parking [emergency] break was not stopping the truck from rolling down my driveway. Town Toyota scheduled an appointment to see and listen to the noises. They admitted that with the age of the truck and milage on it they should have replaced the timing tensioner; tensioner pulley; and idler and any other bearings or pullies when they had everything opened up to replace the timing belt. I also pointed out that the Radiator top hose was hot to the touch and the bottom hose was cold to the touch indicating that the thermostat was not switching on or off. They also had me show them on a slope behind the shop by the Ford Dealership and both I and Lori pressed the parking brake to the floor but the truck rolled off the slope. I left them the truck to get me estimates and start working on it. Lori also stated that the inspection found that my brakes were over 60% and still good. Lori, from Town Toyota, called me and told me that their Technical Subject Matter Expert told her to tell me that a "parking" brake needs to be set after the transmission is put into "Park" to hold the truck in place on a slope. They no-longer have "emergency" breaks, that's the way Toyota had designed the emergency breaks. I told her that didn't sound right, so she followed up with one of their mechanics has a 2008 Tundra and it does the same thing on the slope we parked and that they will show me if I wanted. I agreed. She also told me that they should have replaced the timing tensioner; tensioner pulley; idler for the cost of the parts only and warned me that even if replaced we may still hear the sounds, and they would replace the bottom hose which the trainee must have punctured but the thermostat is working as designed, they would also replace the serpentine belt again. She told me they would have to order the parts since they rarely replace them on Toyota trucks and they are not part of the timing belt "kits" as I was finding on auto part web sites. I asked her how much would the parts only cost me and when would they get the parts. She told me the following Tuesday and the costs for parts ONLY was going to be $850.00, clearly a false quote. I also researched the Federal Motor Vehicle Safety Standard * When the parking brake is applied but the transmission park mechanism isn't, the car has to stay put for 5 minutes on a 20 percent grade, forward or backward. Engine Timing Belt Tensioner Part Number: 1354050030 MSRP $ 82.35 Engine Timing Belt Tensioner Pulley Part Number: 135050F010 MSRP $ 141.91 Engine Timing Belt Idler Part Number: 135030F010 MSRP $ 142.28 Total MSRP $ 366.54 not $850 Town Toyota was going to charge me. I read more

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This dealer marks up vehicles over MSRP, which is not posted, which is one general peeve I have. That said, when you ask different sales staff about price you get widely different answers as to the markup on the same model. Just don't trust them after discovering this practice. read more

Purchased my Toyota rav4 from town Toyota, Jason Bell was the salesman. The process was excellent, Jason was very helpful and kind, explaining everything and very transparent. Would not hesitate to do business here again. The 3 hour drive was well worth the time! read more

I purchased a new tundra back October and was scheduled ahead of time to do my first service/inspection at the end of January. During that time I've noticed a rattle from the drivers door that drives me crazy. No mater what song or how loud the rattle is present. I called a week before to get an appointment scheduled to get it checked out. They decided to have the appointment the same day of my first check up on the new truck. Few days before they messaged me that they needed to reschedule my appointment because they were overbooked. That didn't sit well with me since my appointment was made way back in October. After I got them to keep my appointment on the day it had been scheduled, the day came and the lady at the service center asked me if I was told how long it would be to diagnose the rattle and of course I was not informed. I arrived at 9am and they said they would need my truck till 4:30pm! No way I could just wait there for that long to to get it diagnosed. I asked for a free rental for the day since I live almost 2 hours away and they wanted me to pay for it. I don't find that fair at all. After all it is covered under warranty. Why would I have to pay for it if it came defective with a rattle? Why wasn't I informed ahead of time that it would last so long? Every encounter I've had with this dealership has been very disappointing. I regret doing business with them read more

Town Toyota - Driver side door has a very annoying rattle when playing music at any volume. - Car Dealers Near Me - East Wenatchee, Washington

Beware. They are adding an additional charge to MSRP. $1000 markup on the car I was looking at today.

Over priced car service and service tech was not interested in helping me with the problem my car was having. I made amends with the Manager of the Service Dept. My husband fixed my car problem and he isn't a Toyota technician. Got my money back from Toyota. Not happy about coming back for this kind of service. God in heaven, where is good, reliable, affordable car service these days? It's not at Toyota. read more

Today I took my 2016 Camry in for a simple 15K warranty service. I was there on my scheduled 9:30 am time slot and was told the service will be done by 10:30 am. After waiting TWO hours for my car to be done I had to go and ask what was going on? So the service representative tried to excuse herself by stating I was not in the waiting room. I sat the whole time in the chair very close to the man door to the service department. Nobody looked for me! Then she decided maybe I did not hear the phone call.. there was no phone call, not on my cell or home phone. Everybody has a bad day and makes mistakes but trying to justify it by untrue statement should be stopped. Unhappy! read more

Had an excellent car buying experience with Jose, he answered all my questions. I would definitely recommend him to anyone looking for a great car buying experience. read more

Diego is the best! He made buying my new a very enjoyable experience. No pressure! Very helpful! I'll be buying my next car from him.

Recently the gas tank on my 2016 Tundra, which I had purchased from Town Toyota, stopped working. My service technician Jeremy told me it would cost $2000 to replace, as it was no longer under warranty. I asked him if I could appeal. He said yes, and in fact would do that himself. He called me a few days later with the good news - Toyota was covering the entire cost of the gas tank replacement as a good faith gesture! I appreciate the support of Town Toyota and especially Jeremy. read more

Town Toyota in Wenatchee SUCKS! No customer service - the word customer satisfaction does not exist in their vocabulary. Even after taking the time to send a detailed complaint and what went wrong - they don't bother to respond or trying to make it right. Even worse - their service department is taking (stealing?) things out of your car/truck - not even telling you - and not putting them back. I can't recommend that place AT ALL - stay away from them - they don't deserve your business!! read more

My car was totaled in an accident and Town Toyota took really good care of me from the time I had my totaled car towed there, to the salesman who found me a great replacement, to the service dept who did a full service on the new car and the body shop who went out of their way to help me make a seamless transition to the new "used" car. Thank you to all of you for making a very traumatic experience a little easier. read more

I was visiting from out of town when my brakes were squeaking on my Land Cruiser. I was scared to drive it so I headed to Town Toyota. I crawled in at their closing time and they were so kind to take the car and give me a loaner car. The service manager, Jeremy, was especially friendly and took care of me from the start to the end. The car was ready in 2 days like they promised! I wished they were my Toyota dealer all of the time! Great service, guys!! read more

We just moved here (back here for me, as i was raised up here and my husband is new to WA) from San Francisco, My husband knew he wanted another Toyota as we've had extremely good luck with them throughout the decades (really a tercel, a 4x4 truck, a corolla and a Tacoma 4x4). My husband contacted Town Toyota via internet and within 30 minutes received a phone call from them. The fabulous service started there and just continued to get better. Since finances took some time to get through, we were a week later than promised to get to Town Toyota, thinking my husband had decided against going there, he received an email from them asking if there was anything about their service that prevented him from going to them - clearly they want their service to rock and they succeed in this department. This could not have been further from the truth. Once the finances went through we took a trip down from where we live (we are an hour away). We walked in were immediately in contact with the young gentleman who handles their internet contacts. He in turn had us in contact with Grant, one of their salesmen. To say that he went above and beyond when setting us up with the Tundra we had picked, would be a grave understatement. Seriously, stellar service! Ron in finance was also wonderful to work with - such a great personality and asset to the excellent service Town Toyota clearly strives for. Even the folks over in parts and service were amazing. Mika (sp?) was also amazing. We will be returning there in a couple months to also purchase a Rav4 for myself - there isn't even a split second of a thought to going any where else but Town Toyota. Everyone is amazing but special shout outs to; Grant, Ron, Mika, the general managers, internet communications team. Really - need a vehicle, go here. And if anyone from Town Toyota is reading this - Thanks you guys!! You all rock! read more

I bought and financed a new current year Corolla from this dealership. They were able to get me a fairly competitive interest rate despite being a first time buyer. I am enjoying my Corolla so far. The car rides smooth, handles well and I'm averaging higher then advertised MPG. I am found of the Toyota Saftey Sense (TSS) system that came equipped on my model particularly the pre-collision sensor. However there was some miscommunication between the salesman and myself at the time of sale. That after some back and forth with the sales and getting the manager involved was resolved. I would advise nitpicking over the included and available packages on all versions of the model before agreeing to anything IE L vs LE. read more

100% DO NOT RECOMMEND TOWN TOYOTA Jason Bell does not follow through with his customers nor take accountability when things go South Chuck in maintenance did not do the detail in allotted time on the 3 rd time there. I am making trips from out of town to my appointments and nothing gets completed. No consideration of customers time or money put into travel gas babysitting loss of work! read more