I have uesde this company in Reader's Branch since I moved in five years ago. Has been a good…read moreexperience until now. They do not return phone calls and do not answer the phone. Charles Jones

I am under warranty with this company but as soon as it is over, I will be leaving them. No…read morecustomer service experience at all.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

These guys are the best. Arrived on time. Their team was very knowledgeable and efficient. I would…read moredefinitely recommend them.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

Khalil came over to fix a running toilet for me. He did a great job explaining the cause of the…read moreissue. I finally have peace now that the toilet is acting normal now. Thank you, Khalil!

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

The guys, Jesse and Mason, were prompt and knowledgeable. We had a leaking toilet, they diagnosed…read morethe issue, left go get parts, returned and finished the job, all in a timely manner I will absolutely use them again!

These guys are the absolute worst plumbers I've ever dealt with. One simple job that should have…read morebeen two trips to rough in then trim out turned into 7 visits and many hours of wasted time. Days were wasted for other trades involved. Very frustrating. Don't waste your time. Save your money.

I like to give people the benefit of the doubt, but I had a horrible experience when they replaced…read moremy bathtub with a walk-in shower. 1) The job took 3 days instead of 1. 2) Measurements were all wrong, so my tub and drywall were removed before I was told that they did not have a shower kit that would fit the space needed. Only the shower pan fit. 3) I still need to find someone to finish the walls. 4) The icing on the cake of my bad experience was that they made some long scratches on my hardwood floor, yet are refusing to take responsibility for it because there were already some older scratches. They are totally disregarding the evalution that my flooring guy gave and continue to focus on the older scratches and say that they cannot take responsibility for them because there were already older scratches... they used no flooring protection, not even a drop cloth or paper, yet they take no responsibility for the damage. 5) No professional personel. I was sworn at by the technicians when I showed them the damage of the floor. When I called the office to report the damage, they said that they would send their flooring guy to evaluate it, but the "customer service representative" came to take some pictures but mainly came to pressure me into paying instead. He said that the owner would not address the damage until I paid in full, even though that is the only leverage I have other than leaving a bad review.. so here I am leaving a bad review. You have been warned.

We noticed a leak at the top of our hot water heater, so I called Robinson's' and they were able to…read moreget to us same day. A new water heater was installed and problem resolved. Ryan and his helper were quick, efficient and got the job done with minimal fuss since we both work from home. I keep Robinson's on speed dial, because they are the best. Highly recommend their services for all your plumbing needs.

Still lying and refusing to return any money to the family he scammed out of $600k - no work…read morecompleted, lied to inspectors, destroyed their home and won't return any money! The check is in the mail - was his latest lie! He is a thief and a liar!

I gave Mr. Bryant money through Zelle to complete my hvac repairs. He never completed it claims he…read morewas hospitalized. And when he came out, he called and said he wanted to give back my money, but never took the time to meet me. Then, stop answering my calls. Never returned a call or text after saying he wanted to refund my money. Claims that his workers were supposed to complete the job while he was in the hospital and did not. So he blamed the negligence on his workers. I still have not received my money after 6 months.

Daniel Urrego was fantastic! He was knowlgeable and extremely helpful. He moved my outside…read morespigot up on the wall and replaced the whole thing. So much better! He tightened my kitchen sink so it doesnt leak!! He was very Easy to work with!!

If I could give zero I would. This started as 2 occasionally running toilets at my father in law…read morehouse. He called Woodfin and they charged $400 to "fix". After 4 trips they were still running. Woodfin said they could replace both toilets for $1500 EACH!! And they wanted us to provide the toilets!! So basically $3000 for 2 to 3 hours of labor. Highway robbery. What kind of plumbers do they have that can't fix a simple running toilet?