Gloria is very professional with great communication. If there is any delay she will let you know instead of having you wait around. She talks about the process and sends you a quote right away to your email to validate the transaction incase something goes wrong. I paid her up front and they did a fantastic job. The summer is the busiest time for all cleaners (especially for move-in/move-out). So when the Glorious cleaning team weren't able to finish the task they were able to come in later to finish the job. They also cleaned a bunch of extra spots which I appreciate! Ruben did a fantastic job, he was very honest and communicated clearly. I definitely recommend there services. read more

Update: she offered a $50 refund via text but never received the refund. Go figure. Total headache to work with. Just like how the other reviews say, arrogant lady to coordinate with and techs did a B minus job. They will keep giving you excuses for not doing their job until you show them pictures for proof. I was very patient with them, hoping that with time they will clean the area better but nope. After 8 hours, she left without finishing her job, refusing to do the walk through. I don't blame her because she was the only tech to clean a 2800 sqft empty house. Very defensive lady. Do not recommend working with this business read more

Glorious Cleaning Services - She knows she's at fault or else she wouldn't offer refund - Home Cleaning Near Me

Just need to say Ruben was not just good at his job, but an amazing person as well. You don't need to provide any instructions to Ruben, he knows what to do and does it absolutely well. The house looked clean and smelled clean. A job very well done. As for Gloria, she was kind, courteous and very prompt in getting everything sorted and scheduled. Excellent service and excellent people. Would recommend 10/10!! read more

This is my second time using Glorious Cleaning Services to clean my house and as always Gloria was very professional and upfront about fees and what to expect once her tech arrived to my house. Her prices are very affordable and cleaning techs are reliable which is why I'm a returning customer. You have came to the right place to book for cleaning services! Thank you so much Gloria for your professionalism and help with my cleaning matters. read more

3/5 stars for the actual cleaning job 1/5 stars for completing the job on time 1/5 stars for techs professionalism 2/5 stars for customer service Overall, I would not recommend this business to any of my friends or family. I requested an urgent move out clean and exterior powerwash for a house. The request was to be completed by 7/17, which did not become "complete" until 7/26. I was upfront in saying that this job was in prep for an open house and repeated this many times. In the end, the open house did not happen on time. In full disclosure, I paid my bill in full upfront (that's the policy) and tipped one tech who came back to do the job that the other tech did not do. I did not request compensation for the delay or all of the hiccups, nor do I expect it. But for other people interested in their services, I highly suggest you keep reading to make an informed decision. If you want to proceed with their services I'll share a few things that I wish I knew before hand. You pay upfront and in full, no refund. The walk through is critical, so take your time and inspect everything because once you "ok" the job then they don't take responsibility, even for damage. The techs run late, so plan accordingly. In my experience for a move out clean and exterior powerwash, it took the first tech 7.5 hours to "complete" the job which was not complete. Then took a second tech, 5 days later, another 7 hours to reclean. If you're counting, that's 15+ hours between two people and that's for a powerwash that was never completed. The powerwash service is subpar, and the equipment is faulty even after they supposedly purchased new equipment. The techs will consume your cleaning supplies if you have them around and without asking but may tell you after. The techs are chatty, friendly, but chatty. They may also ask to use your laundry to clean a load of their cleaning rags. If you're looking to reschedule, you'll have to do some follow-up with Gloria, so take this into account if you need anything done with urgency. Fianlly, Gloria will try to have you call rather than text, so if you want things in writing, then I suggest insisting on text. Customer service gets +1 because Gloria picks up the calls on the first ring. Otherwise, it would also be 1/5. She will insist on making things right by sending out a tech but if you need a job done on time, it's not possible to make right. Also, a tech caused water damage to the kitchen window because they used the hose to wash the window without drying up the remaining water. But because I didn't see this or mention it during the walk through at 9pm, then it's not their responsibility. Cleaning gets 3 stars because the techs spent their time. Even though it all basically had to be redone, time is time. In the end, the clean was fine! But I cannot give 5 stars because the first tech, I'll name as "A", did a subpar job that the second tech confirmed and redid herself. "A" was having a family emergency and had her child with her, and I wish I would've asked her to go home immediately. She insisted she was ok but her worked later confirmed otherwise. There was also a tech who was supposed to support her but never showed. This staffing issue affected the quality of clean and the timing to finish the job. read more

We have requested them to clean a 3600 Sqft home. Work was done over 2 days. Master bedroom's walk-in closet was not cleaned along with laundry room. We have requested to clean blinds as well but it was just above average job. However, they are really responsive and very friendly. I would expect a slightly better job for the money we paid. read more

I asked for a move-out clean on a 3300 square foot home. A single cleaner was sent without the proper cleaning tools (no wet mop!). House was not cleaned well and I was initially charged $650. Gloria did refund me $100 and offered a free basic clean for our new tenant. Very disappointing as we were counting on this clean to get the house ready for the new tenant the next day. We ended up re-cleaning most of it which defeated the point of using this service. read more

Just to clarify they offer a $50 refund and one hour free cleaning after the tech fail to show up to clean again.. The tech said " look clean to me, I dont know what you are talking about"... Tech also left without cleaning the whole house... The techs were 50 mins late (no advance notice), very slow at cleaning (8 hrs for an empty 2000sq ft not dirty house, and would deny things are still dirty when I was doing a checking after her cleaning (The tech asked me to check her work). 1) Unreliable. We had to reschedule 1 time. Then the company had to reschedule it twice with us and I had to change my work schedule for them.... 2) Lazy worker. Companies sent 2 techs...but one of the techs just chill outside in the car for the first hour and last 2 hours, not helping out the other person. It took her 8 hrs to do a not-so-good job. The job could have been done in 4 hours if they sent 2 PROFESSIONAL TECHS... 3) Does not know how to clean hardwood floor, she would soak the hardwood floor with liquid then mop leaving the floor extremly wet.... She also mopped the hardwood floor without dusting it first so wet dust ended up accumulating on the side... 4) Does not dry after cleaning, The bathroom counter, and sink were extremely wet after she cleaned and she left water stains on the granite counter... 5) After she was done at some area, I pointed out spots that need more cleaning. The tech would first say but I already clean it and once she looked closer, she would say " oh I dont think I cleaned there". As I pointed out more flaws, she straight up said " they look clean to me, I don't know what you are talking about" then she left (she did not even clean the laundry room...) 6) A/C was on most of the time the tech were cleaning. It had to be turned off for 45 mins as we were fixing the a/c. Tech also turn on the a/c without asking... I would totoally let her turn it on if they asked.. but she just turned it on herself and set to 50 degree... I do feel bad for the tech as she was doing a 2 person job all by herself (this would be a management issue), but I still did not get the quality service I paid for. Getting the company to send people over for the 2nd cleaning was also a headache as her tech are always sick and have to be reschedule... Will not use this copmany ever again... read more

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Thought I would update this review! I had a prior cleaning from this company and it was EXCELLENT from the moment the owner contacted me, down to the very last follow up. Such a pleasant experience. I required another deep cleaning for my home as it had definitely been a while. Seeing as we had a wonderful last cleaning, we did not want to chance it with a new company. I contacted Glorious cleaning services again and the response was almost immediately! Loved it! I was surprised she remembered me! Great customer service! I informed her of what I required, received my quote and was booked! I do not know how it happened, but this cleaning was better than the last!! My goodness! I would HIGHLY recommend this company, do not take a chance with another. Thank you for saving the day!! read more

Our place was lived in for 7 years. It was time to move out to a bigger place. And Yvonne did an exceptional job. I had fears that it wouldn't get to the quality i was expecting but my oh my, I felt like I wanted to move back in. Lol. I paid for a deep clean. Had 15 ft high ceilings. The oven needed some work. And they sure got it done! Thank you!! read more

What an amazing job Glorious did for us today! Margarita, our cleaner was super thorough and made the house sparkle. This was for a move-out. I will definitely be using them again if we ever need to in the future. read more

Contacted Gloria and was able to get cleaning the same day due to her responsiveness. Margarita came and did the cleaning and did an AMAZING JOB! I will definitely contact them again for future cleaning service! THANK YOU GLORIA AND MARGARITA! read more

Gloria was great to work with. She was attentive and communicative. Even with a global pandemic, she still had someone come out to do a move out clean. However the person showed up 20 minutes late. They did a B minus job cleaning. Lots left dirty - top of fridge, multiple inside cabinets, top of closets, door frames. Blinds were vacuumed but not cleaned so there was a layer of scum I needed to scrub off. Doors were dirty. They were rushed at the end asking me if everything looked good and when I pointed out some items still dirty, they were very rushed to get to their next appt. I had to go back and clean again, which was a bit disappointing. Hopefully I get my deposit back. read more

Recently received cleaning services and was hoping for better results. Our apartment wasn't dirty enough for $220 cleaning services BUT we booked it anyways knowing we have a newborn arriving and figured professional help could alleviate cleaning work we would normally do. We only received 1 hour worth of services. Lots of dust remained on shelves and blinds unfortunately. Seems like select areas were left untouched. Additionally, for the price I was expecting cleaning personnel to bring most of their own cleaning supplies but seems they used our vacuum (by no means a good vacuum) and our swifter to mop the floors. Yes my fiancé did a walkthrough after services were complete but had pointed multiple areas for additional cleaning so continuing would not have benefited. Side note: Full payment must be made in order to book services. read more

THEY STOOD ME UP FOR A "MOVE OUT" CLEAN. I called them 3 times to confirm the appointment the day before the scheduled clean, and I called them the day of the clean a couple of times. NO answer, NO reply from them. As a result, MY LANDLORD CHARGED ME RENT UNTIL I FOUND A NEW CLEANING COMPANY TO GO IN AND DO THE CLEAN. Cost me $437.00 out of my deposit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! See my deposit return letter from my landlord I posted. I'm SO mad, no PISSED off! read more

Glorious Cleaning Services - Names and non-cleaning related info covered for privacy. - Home Cleaning Near Me

1. Requested photos 2. Took photos 3. Discussed services 4. Agreed 5. Asked to be pre-paid before services rendered I am suggesting Service Provider to change Step 5 to Step 1 and let customer know they have to pre-pay, since this does not seem like standard protocol. Too many available options to choose. Rather have them at least show up, and/or render services before I have to pay them. read more

5 stars for responsiveness and punctuality. 3 stars for the actually cleaning. I reached out for a deep cleaning after discovering a mouse in my apartment. The mouse was caught and removed by an exterminator and I really wanted a fresh, clean start. The lady who cleaned my place showed up exactly on time. She was friendly enough to not complain about, but definitely not interested in delivering the best customer service. I asked to have the bottom of my closet vacuumed and her response was "Well, can you take everything out of it? That will be time consuming." (There were 4 pairs of shoes, 4 empty backpacks and 2 medium sized plastic storage bins that took me less than 3 mins to remove.) I left to get myself and dog out of the way and returned about 3 hours later. My place smelled great and everything was dusted which was nice. Unfortunately, the closet and bedroom floor were poorly vacuumed so I ended up doing that myself. She had done a great job cleaning the windows in my kitchen and bathroom and completely ignored the ones in my living and bedroom. The shower doors had been wiped down but the tub actually looked a little worse than how I left it. When I made the appointment on the phone I was told that the bathroom walls would be wiped down (something that I didn't even care about) if there were obvious streaks, but they weren't. I was also told that because there was a mouse, the cleaner would need to wear special equipment for safety that would be an additional $25 cost. She wore no special equipment. Not the "deep cleaning" I was looking for and definitely not worth $325 which I was charged for 24 hours prior to the appointment. read more

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Called on Thursday night. Got a call that night from Gloria to go over specifics and pricing. Very impressed with the quick response and great customer service. Our cleaner Vanessa showed up on time and did a phenomenal job deep cleaning our apartment. This cleaning service is super nice and great on follow up communication. Highly recommend them. read more

We were quoted $400 for a deep clean of our 1600sq/ft house. The owner, presumably Gloria, sent a single cleaner over, who was under the impression she was doing a basic quickie clean. This house needs deep, deep cleaning and I spoke to the owner about how impossible this was going to be. We had to be out this evening, and no way was one person going to be able to deep clean in a few hours. I got some brush off excuse, and after thinking about it, I sent the cleaner home and requested a refund. These are not people I want to enter into a relationship with. If they can't manage an initial clean, I don't want them doing a biweekly, which was what this was leading up to. THIS IS A SHIFTY COMPANY. DO NOT DO BUSINESS WITH THEM. They refused to refund the money, which they demanded up front (which I can see now was a red flag). We'll have to take them to small claims, which is utter b.s., but I'm furious enough to enjoy. read more

I used Glorious cleaning service to clean and remove tough stains in my bathtub. One of the bathtubs in my apartment was relatively unused and it accumulated stains from a combination of bathtub mat, previous use of bleach, etc. I had a lot of difficulty removing those stains myself using various combinations of cleaning supplies. At that point, I contacted Glorious Cleaning Service; they were very responsive and courteous from the first conversation and we settled on for 1 hour cleaning service to clean the bathtub. The cleaning lady came right on time and was polite and respectful to begin with. They did a wonderful job and most of the stains from the bathtub were removed and the bathtub was restored to almost near its original condition. I have attached some pictures along with to show the high quality of cleaning of the bathtub prior to and after cleaning was complete. I whole heartedly recommend this cleaning service to others and will myself use their service again while checking out of my apartment. read more

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Used Glorious Cleaning Services for a move in clean, and I'm satisfied! Gloria was very helpful and informative on the phone, I was able to get a quote in a matter of minutes! Scheduled for a deep cleaning the next day but the workers showed up a little late. Understandable, as it was early in the morning and there's always traffic in my area. The crew spent about 2 and half hours deep cleaning two floors. After they were done and left, there were a few things that weren't to my satisfaction or up to my standards, so I gave Gloria a call. With no hesitation, she sent another crew to do touch ups and everything was perfect after that. Would highly recommend Glorious Cleaning Services! Great customer service and professionalism! read more

Gloria and her team did a great job with my move out clean. It was in a bad state and they cleaned everything out with a smile. Would recommend. read more

I set up an appointment on Tuesday needing someone to come by on Friday. Gloria quickly arranged for two members of her team to come Friday at 10:30 am. They showed up exactly on time and worked extremely efficiently, even though I have two little (friendly) dogs doing everything they can to get in the way. Oh, and I was also on a call at work when they came in, so I was barely able to say hello or give them any orientation, but they weren't phased at all--they urged me to get back to my call and reassured me that they would figure it out. I have a 2BR/2BTH apartment (and one of the showers was pretty yucky), plus two gross microwaves. They cleaned through everything in about 2 hours or so--I was pleased with how fast they went. When they were done they encouraged me to inspect everything, which I did, and I was quite satisfied. All in all, I was delighted with the results. This was the second time I'd ask for a cleaning from Gloria, and I'm sure it won't be the last. read more

We scheduled a move out cleaning w/ a service who did a bad job. My tenants were unhappy - specifically wood floors had bad stains, windows and grills and kitchen had food particles on microwave, cabinet doors and dishwasher. The previous maid said wood stains cannot come out. Gloria's team did an fantastic job and my tenants were so happy that they tipped her workers. Gloria responds quickly and kept me updated on her workers progress. Very transparent. read more

Wonderful service and cleaning! The cleaners went above and beyond to make sure my house was spotless. I have used several other cleaning services and this has been the best. The owner Gloria was also fantastic and made sure to call right after to ensure we were satisfied with the service. read more

Gloria is great, very responsive, affordable, explains everything to you and always friendly with a smile. I was looking for a cleaner a couple of months back and happen to find Gloria and continue to use her services till date. She did a deep clean 1st mth at a reasonable price which i really needed and every month she shows up n does an amazing job. She supplies your own broom n mop n vacuum and her supplies leave my house smelling fresh and clean If you need someone to clean, make sure to call Gloria. Thanks for the Awesome work you do. read more

Gloria was able to accommodate our same day cleaning request - we had moved out of our apartment and per our contract needed to get professional services for house + carpet cleaning. Gloria was in touch throughout the process and was extremely responsive! Vanessa, the cleaning technician, did a really good job of cleaning our apartment. The kitchen area was a bit of a mess but she was able to clean it really well. We needed the kitchen, three bathrooms and common areas cleaned - Vanessa made sure it was spotless! Thank you guys! read more

We called them for cleaning our house before we moved in. They did a terrible job. There were cobwebs everywhere. Even cobwebs literally 2 inches from the floor which they supposedly sweeped and mopped. We told the cleaners that they missed some windows they went back in cleaned it but it still had cobwebs there. It was a completely empty house it should have been super easy to clean all these things but they did not. The only decent job they did was the window screens. Everything else looked shoddy. read more

They need you to pay before the service provided,and no refund.The only thing you can do is changing your service type or time.Two cleansers were sent to my house on time ,I ordered the deep clean service.But as you can see in the photos I post after they finished their job,totally not deep,and even not clean enogh. Disappointed! read more

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Owner does not communicate misleads customers and does not have proper equipment for jobs. We set up to get carpets cleaned at 9am and didn't show up till 9:45am and this happened after we rescheduled it from the prior weekend because her employee couldn't make it. After being late she sent her team with broken house hold vacuums and a can of pledge. While we where expecting commercial/ industrial unit to have rugs cleaned. Being refunded was an obstacle as she gave excuses as why it did not go thru it took calling my credit card company to dispute, until credit card company contacted her she finally then reimbursed me thru western union. Overall extremely dissatisfied with service's from beginning to end. Im just happy it got solved i would not recommend to anybody at least with my experience. read more

I have been using this cleaning service for over a month now. I will be continue to use them for future bi-weekly cleaning. Gloria, the person that responded to me originally is very responsive whether it is through yelp message or text. She also picks up calls promptly if there are booking or cleaning issues. My cleaners that I have been using from them is called Aunna and Joe. They are very nice and through people. Always friendly and do extra if you asks. I'm happy with the house afterwards. read more

They did a great job cleaning my new place, before I moved in! The landlord had a bunch of work done, after she had her own cleaners clean the place, and it was not up to my germaphobe/OCD standard. I reached out to Gloria, and she was super responsive with booking a date and time that worked for me. Her team was here 10 mins early, and cleaned the entire place top to bottom, making it look almost brand new! I also appreciated the communication during the cleaning, and would absolutely recommend them. read more

Positives: - Quick response to initial inquiry. - Early availability. Negatives: - They had to postpone carpet cleaning twice at the last minute. This was a huge hassle for me as I had to drive to the apartment during bad traffic hours and lost some money due to not being able to rent the place on time. To be fair, I also had to postpone the carpet cleaning once but that would not have happened if the job was done on the day it was supposed to be done. - Cleaning was not thorough. Carpets were not steam cleaned, contrary to what was told to me on the phone (I had to get a professional carpet cleaner later who steamed it with a truck mounted system). - Several stains on stove top, bathrooms etc. The owner did reply back to me after I sent her the pictures of stains & incomplete work and offered to do a follow up cleaning. However, it took her few days to respond w/ an appointment date. I decided to get the follow up cleaning done from someone else. I'd say that $450 was a little too steep for the quality of work & customer service. This was no "deep cleaning". read more

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Never hired a cleaning service before so I wasn't sure what to expect, but had a great experience with Gloria and her team! Gloria is excellent to communicate with, quick with responses and patient with questions. Hired them for a cleaning of an Airbnb, and have asked them to come back every time since. Her team does a fabulous job with cleaning the place and the price is on par with other cleaning services we got a quote from. Would highly recommend! read more

Very conscientious about everything being clean. Don't skimp on minor details. Hardworking and good attitude. Thorough cleaning and wife is happy! read more

Gloria and her team provided great service and we will be hiring them again. Gloria was able to accommodate our request for same day cleaning and sent her best crew. Everything from communication, on time service, quality of service was top notch. read more

I recently moved out of the area, and like most people overestimated the amount of time I had to clean. I contacted Gloria for a move-out cleaning, and she responded within an hour or two. We agreed on a price for what specific services I wanted. Because my landlord insisted on handling a few things herself (such as carpet cleaning), there were items I didn't want Gloria's staff working on. So she agreed that I could send her an email with specifics, and she responded to that. I read her reviews beforehand and particularly focused on any negative reviews. All I can say is do your homework. Looking at the low star reviews, most of them either seemed to be mistaken identity, unreal expectations, or miscommunications. My experience with Gloria was that she was easy to reach, responded to all my communications via text, email, and phone, and was always courteous and professional. Since I had already moved, my landlord had to coordinate with the cleaning crew to let them in. This caused a concern that my landlord would hover over her staff. My landlord is a sweet old lady, but despite me contacting her ahead of time to request she let the crew do their job, this did end up happening. Gloria's staff (Vanessa and Kyle) remained courteous and professional throughout, which I greatly appreciate. They were scheduled to show up between 1:30 and 2:00, and showed up at 1:35. At the end of the cleaning, my landlord was satisfied with everything within scope of the cleaning. I have no hesitation recommending Glorious Cleaning Services based on my personal experience with them. read more

Gloria was very responsive and setup the service appointment in a very short time. Her cleaning crew were very diligent and cleaned the whole house very well. They even used our ladder to clean high kitchen cabinets. Overall I'm very happy with their service and would use it again. read more

Very disappointed, ended up have to clean up many things myself before I can handover the house to perspective tenants, after paying $500 On 3bd 2.5bath 1500sqft house, I cant even believe myself hardwood floor living room is not even mopped and so many cob web up in the ceiling. Thought I can trust and be my go to house cleaner but learned my lessons, never again. read more

the lady one the phone is very aggressive and annoying. I told her to add deep cleaning of carpet and she charge it but didn't tell the clean ladies to bring the equiments. very loose management. I stop by the house 5 times that evening. it was supposed to finish by 9 but ended up like 1 am. very very frustrated. don't come here!! read more