I am extremely disappointed with the management staff, which appears to change quite frequently. I had requested a call back , through Nikki, who assured me I would receive a call back from now the new manager, been waiting weeks. I was cohersed and taken advantage of from Joseph and Louis to sign a five year contract, 15,000, when I was under duress from just loosing my husband of 30 years. Due to unforeseen medical circumstances which have prevented me to utilize my spa membership since November 2025. I am willing to pay for the years contract June 2025, through June 2026 even though I have not been able to go, 15000 divided by 5 is 2500.00, I'm seeking a refund for the full remainder amount as good customer service from the manager due to my ongoing treatments preventing me to go. Please have the manager contact me by phone or email. Lisa DeCosta 781 692 4037 LisaDeCosta42@gmail.com read more

I was really looking forward to trying the Collagen & Stem Cells Skin Tightening Facial Treatment at Glow Touch Spa after seeing the $69.99 promotion on social media. The treatment sounded promising, especially with all the details listed about collagen and stem cell benefits--so I decided to give it a try, even though I usually do my own facials at home with organic ingredients. Unfortunately, the experience didn't live up to what was advertised. When I arrived, no one was at the front desk, so I waited on the couch for about 10 minutes before someone acknowledged me. The esthetician was polite, but after another 10-minute wait, she brought me into the room and started the facial. What disappointed me most was the actual treatment. It was advertised as a 1 hour 30 minute session, and the email I received confirmed 1 hour 15 minutes--but the facial barely lasted an hour. More importantly, it felt like a standard hydrofacial, not the specialized collagen & stem cell tightening treatment that was promoted. This was my first professional facial, and I had higher expectations based on the advertising. Sadly, the service didn't match what was promised. read more

Glow Touch Spa - Email that I received that shows the duration. - Medical Spas Near Me - Natick, Massachusetts

Best facial I've had. Staff are good at what they do. It was a great relaxing experience. I especially appreciated the skin evaluation.

Glow Touch Spa - is now Flora Med Spa and my guess if due to the horrible reviews. I went in for a promotional facial - got pressured into buying a package. The 20 minute trial facial I received was okay, but nothing to write home about. I was promised that all facials moving forward would be 1.5 - 2 hours long with speciality treatments. I went for the first facial of my package and while the esthetician was kind enough but it was easily the worst facial I have ever gotten, only lasted for about 45 minutes and didn't have the elements of a regular facial and was so disappointing. I am so upset that I was pressured into a package and now need to go back to not waste the money. Do not recommend. read more

Complete frauds.... I wish I had read the reviews beforehand. Bought the package of red light therapy but when I went for supply refills, they gave me an empty container and one that was repackaged with water (not gel). Was told that they were getting supplies the following week and that they would reach out when the truck came in. I waited 8 weeks but they never returned an email or phone call. Then I saw online that they were permanently closed and I'm stuck with still making payments read more

horrible expirience in everything Read reviews before using their serviced, everything about their place is true: they will push you to sign contract, after they hooked you up you will not receive quality service, you will not have hard copy of the contract and you will be very surprised that they got loan from the bank on your name. read more

They promote their package and said I can cancel anytime. In fact , it is very difficult to cancel, they will give you an customer service email then they gave you tons of reasons .... And not allow you to cancel. Very disappoint read more

This was my first visit for the promotion I saw on Instagram so I decided to take advantage of it. First, the office is extremely clean and relaxing when you first enter greeted by all the friendly staff members. Joseph took care of me and analyzed my skin and intro to the company and went over what my goals were and he was EXTREMELY professional and detailed. I was seen by Ann and let me tell you!!!!!! My skin did not look like my skin! It was smooth and refreshed and healthy looking, a lot better than when I went it! I walked out of there EXTREMELY HAPPY with my results and will DEFINITELY be coming back for my next recommended treatment!!!! Thank you GLOW SPA! Worth the 1 and a half hour drive!!!!!! read more

Signed up for the intro special and received no less than 6 calls/texts confirming. I completed the new client form prior and arrived right on time. I was checked in and asked to take a seat. Several other clients checked in after me and the front office staff has to bring separate chairs out from the closet so people weren't standing while waiting. I waited for 20 minutes, received no updates, anticipated wait time, nothing so I left. Overbooked with no consideration for peoples' time. It was a 330pm appointment on Wed. Not recommended unless you have a lot of time to waste. read more

The staff was so attentive and I felt so taken care of. Anna checked in with me numerous times during my facial to make sure I was okay and making sure she was delivering the best care. I look like I just got back from a relaxing vacation. I even bought my daughter a gift card! read more

I had my 1st facial back in February 2025 with discount special 69,99, they did ok job, and then sat me down to go over package deals What sounded great for that second, turned out to be a big FRAUD. i signed up for the pacakge based on a book they gave me of services, i asked for it on paper never got it. they said here take a picture of iwth your phone, Right then and there I should of RAN out of that OFFICE I went for my 2nd one, which was half fast unprofessional, services of a facial was bascialy put product on my face, and take it .. I do that myself at home. Make a long story short, i have been trying to cancel my contract since February only to get the run around, they play games and refuse to end my contract. I have 1 facial that I paid for intro special and 1 from my package deal. (1700.00) Its now June 28 2025. I DOl NOT want them to ever touch my face ever again. Facials are terrible and not what I paid for. There is NO medical staff on site, no customer service, no credentials listed. BUYER CONSUMER BEWARE read more

i gor hydrafacial and had allergic reaction. then i went again to get some different and under eye treatment according to the package ive got. and the blonde girl refused to give me under eye treatment that i pay for and entitled to get with that attitude of hers like she pays for my shit or she's sooo tired of cleaning faces. if you don't like your job do not fucking work girl. my allergy wasn't undrr my eyes. it was my whole face. she just refused it and fucking 0 customer service. Do not go here read more

Do not fall for their first time facial deal. They won't let you leave without signing a contract. The facials they give you will be poor quality and very short. Absolute scam. read more

DO NOT GO HERE. They are scam artists. They will pressure you to buy services that come with products, get you to sign a bunch of things and even if you want to return within the 24 hour period, they will make it as difficult as possible. I made the mistake of getting the collagen and light facial deal on their facebook page. The facial itself was mediocre at best. Very short, no massage. Before the facial I was taken to another room where my photo was taken and analyzed. Even though the machine said I looked much younger than I am, Joseph told me everything that was "wrong" with my skin. After the treatment, I was pressured to purchase a package. I purchased one and a few hours later realized the skin condition I have can be flared up by the light machine they use and sent an email to cancel and return the package. I called several times the next day to return the package and was finally able to speak with Joseph. Since then I have emailed and called several times to get confirmation that I can come return the package and a price for the original facial and the products i had opened. I keep getting "someone will call you back". I have sent emails to several different email addresses I have been given. When I do speak to Joseph or a manager, they tell me they will get back to me in a day or two. At this point I'm looking at small claims court. Find yourself a dermatologic aesthetician and stay as far away from this place as possible. read more

Excellent service, awesome people but the best are the result. I loved and would recommend this place to anyone that is serious about their skin. Thank you Anna!! read more

Just go for your promotional facial but don't fall for their packages, they are a scam. The promotional facial is also not exactly as advertised. Its poor quality, feels like unprofessional hands. Not sure if they are licensed. Don't go if you are not strong enough to resist. Will never go back again. read more

Amber, My Consultant, was informative, professional, delicate, and very nice. She asked me pertinent questions regarding my care. She informed me through all steps taken. I felt so comfortable and relaxed. She allowed me to see the difference in my skin which was great in my decision making. Everything about this place is awesome. I definitely recommend them. read more

Can I just say how much I love this place? I came to treat myself because of an ad I saw on Instagram. I'm so glad I made the choice to do this. I had the best facial thanks to Joseph. He explained everything he was doing and made me feel amazing. I bought the package "buy 2 get one free." I will be using them right up. Don't walk....run to this spa!!! read more

I saw a Facebook ad and decided to give it try. I had the facial here and they were good. Joseph was very nice and I enjoyed it!

I have been dealing with Glow Touch Beauty & Spa in Natick, MA since I was lured into signing up for their special "package deal" after I received my promotional non-surgical facelift facial special for $69.00 back in January 2024! I wasn't planning on signing up for anything, but I was somehow tricked into it. Yael gave me a nice non-surgical facial & said she would be my personal esthetician every month if I signed up. She said she would be able to analyze my skin for the best treatment plan. She & her boss, Yakir, made it sound super easy to sign up. They even gave me a "free" present to sign up, a Sapphire X zero gravity device (blue light), which they claimed costs $10,000. They also said I would receive unlimited skin care products for the year. They mentioned that anytime I'd run out of a product, they would replace it for free. They set me up with a Cherry Payment plan (a loan service) where monthly payments would be pulled automatically from my credit card to pay for my skin care services for one year. After I signed up, Yakir set me up for my next appointment on 2/5, which was for microneedling. When I arrived for my apt, I was told I couldn't receive it because they didn't have an esthetician who had their license to do microneedling in MA yet, so I received a basic facial instead. I was assured for my next apt I would be able to receive microneedling, however, that didn't happen either. Not only was Yael, my "personal esthetician", not there, but neither was Yakir. I spoke to another esthetician and he said my face wasn't "ready" to have microneedling done. He said I would need at least another 3-4 months of regular facials to prepare my face for microneedling. I told him the owner signed me up for my apt the month after my first promotional facial so why wouldn't he have mentioned my face wasn't ready yet? I received another basic facial instead. My next apt was made for 4/15 (Monday, Patriots Day). I received numerous texts, emails and even a phone call reminder on Sunday night at almost 9pm about my Monday apt. I questioned the woman that called if they were still open due to the marathon running through that area and she said they were open. Sure enough, I drove to Natick and all roads leading to the building were closed. I then called Glow Touch and they said sorry we are closed. It took me an hour to drive there too. At that point I had enough. After many, many, many phone calls to customer service to have the owner call me, it was almost impossible to reach him. I wanted to cancel my membership plan as I was receiving way too many red flags that this place was a scam. Each month, I was automatically being charge $220.54 even if they changed the service (from microneedling to a basic facial) or cancelled it on me. The owner finally called me and appologized & assured I would receive the VIP treatment for my next apt. He said he would even make sure to be there (of course he wasn't there). He convinced me to not cancel the membership after adding on an additional 7 more facials (including 3 microneedling & 3 hydrafacials) as well as an additional 6 months of extended free skin care products. For my next apt, I received a hydrafacial apt which was "ok". My next apt was for 6/10, which once again I received numerous reminders which I confirmed that I was coming. As I was driving there, Natalie, another Glow Touch esthetician, called to ask if I could come at another time. I told her no as I was almost there already and had to go back to work right after the apt. She said she would call another client then to see if she could change her apt. When I arrived, Natalie was sitting with a client trying to sell a facial package plan. Natalie didn't even acknowledge me waiting until another client walked in. It wasn't until the other client sat down that Natalie came up to both of us and said that she had some bad news. She told us that she could only give one of us a facial. She was so unprofessional to have her clients decide in front of each other who should receive the facial as they double booked us. The other client said she lived close by so she would come back a different day. Natalie was happy then went into the supply cabinet and came out with a few products to give to the client as a reward for coming back another time. Meanwhile, as I was waiting, Natalie went back to the other client to continue her sales pitch. After waiting almost 20 minutes "after" my apt time I asked Natalie how much longer she would be and she said awhile. I told her I had to get back to work and couldn't wait much longer. So I had to leave, without getting a facial, but was still automatically charged for it again. I tried to reach the owner to cancel and once again impossible to get a hold of. In total, I received 4 facials that cost $629.99 ($69.99- promo non-surgical facelift facial, $179.00 X 2 (2 basic facials), and a hyrdafacial for $200.00. However, I was charged $1096.30!! read more

Only come here if you plan on spending $2500 a year on 12 facials. They sucker you into purchasing a membership and if you're like me and decide you want to cancel you will get the run around. I was told at the spa the day I got my membership that if I wanted to cancel then to call the spa and so that's what I did. I called them I was told to email customer service. Which I did. Only to be told to call the spa, then to only be told to email customer service, which I did again. I tried to cancel initially on 7/2 and today is 8/14 and my membership still hasn't been cancelled. They still keep trying to charge my credit card but I locked it. THIS PLACE IS A COMPLETE JOKE AND SCAM. RUN FAR AND FAST!!!! read more

Joseph was tremendously knowledgable about the products and treatment. My face and cheekbones really did look noticeably better when he was done! highly recommend. also the bed and room were very comfortable. read more

I scheduled an appointment for one of their facials. I was called and contacted by email with several reminders. I arrived at my scheduled time to find nobody in their office. After waiting 15 minutes for someone to show up I called their number. The woman told me that someone would be there shortly. I continued to wait but nobody came. When I tried to call again nobody answered. This is no way to run a business. They didn't even call me to apologize. I could never recommend this place! read more

Wonderful ambience and facial experience. Shiela my tech was very knowledgeable and encouraging on self care and talks about a wholistic approach. Highly recommend read more

I saw the ad on Instagram for $69.99 and it was a good deal I thought, however the sales pitch afterward has got to go. You are kept for an additional 20-30 minutes in which Michelle trys to pursuade you to buy the premium package for only $5,600 but this package includes the infra red wand for $5,600 - She trys to be your best friend and informs you of how your skin glows and that they will use you as a model... (good grief - does this sales pitch really work on people). The minute I was like no I can't really afford over $200 a month for two years to join a membership - your cut with an ax... when I proceeded to check out.. no thank you, no have a nice day... just axed... Is this anyway to treat customers? You don't know if I could go home and inform some of my friends who do have the money to go to Glow Touch.. Now after this experience I would never recommend them. Sales tactic 101 does not work on people who have been around the block - treat people with respect regardless of not purchasing your membership, this is no way to run a business!!!!! read more

First time client and had noticeable results. I highly recommend Joseph at Glow Touch.

Exceptional service! Very friendly, clean and beautiful environment. Highly recommended.

Relaxing experience. Gorgeous facility and knowledgeable staff. I will be back for more treatment. Thank you.

I had very relaxing facial. Yale is very professional and knowledgeable. My skin looked amazing after the treatment. I will be back for sure. read more

Very friendly people. Very relaxing. Yael is very nice and sweet and great job. Would go back.

I felt very relaxed during my session, Joseph provided amazing costumer service . I highly recommend glow touch for your next spa treatments. read more

Excellent treatment with Joseph! So refreshing and radiant facial/treatment. I feel like a new woman. I recommend fully. I'm so glad I treated myself today. I look forward to coming back! read more

Great, relaxing experience. Would highly recommend both the staff who were welcoming and knowledgeable, as well as the facial which gives great results! read more