WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

Easiest purchase ever. Recommend Ryan Tansy as a salesman. No games. I was in & out within a…read morecouple hours.

Had an awesome experience buying a car from these folks. Was very easy, happy with what I found and…read morewas able to get a good payment. Shoutout Devin Sands and Cory the finance guy for making the first time car buying experience nice and easy!!!

I'll i can say is DONT BUY A CAR FROM HERE. !!!! You will be sorry…read more They messed up the DMV. paperwork, And shorted the amount of sales tax paid, Paul Muller CFO. ,

By far the worst dealership out there. Both the sales and service department is incompetent. First…read moreof all they sold and delivered a truck without a working horn. Then lied on inspection sheet. Seat heaters did not work, an 1/8 of inch of rust on all four brake rotors after saying they are in good condition. The four wheel drive does not work and many more lies on the inspection sheet. I spoke with a service advisor that told me the brake noise is normal told me it's because I bought a Ford. I showed the manager and advisor the photos of the brake rotors. They then said that's not good. Was informed the would take care of the brakes. After getting the truck back I went on a road trip to Canada with my family and friends. Heard more noise I started to take my wheel caps off after getting back. Two lug nuts just fell out oh the right and one on the left. I checked the rest of them and found more that were not even hand tight!!! 6 out of the 12 lug nuts on the front were completely loose. After finding this out I went back trying to get my paperwork from the company the advisor never gave me it when picking up the vehicle. But had immediately sent an email to the manager and advisor. Was ignored called the service department and multiple emails. After being ignored for months. I spoke to the sales department and they had service send it to me. I had other concerns with my vehicle that I wanted use my warranty on but I don't feel comfortable taking my truck to this dealer. Between sales delivering the vehicle before the horn was repaired. Lies on the inspection sheet. Loose lug nuts and the withholding the repair order for an extensive period of time.

I went here to look at the RAV4's. Brandon approached us…read moreand we took a test drive. Loved it! Went to test drive another car to make sure it was the Rav I wanted. Came back that same day and told Brandon I wanted to put a deposit down to get the one I wanted that was arriving in a few days. Yay! Brandon kept me informed of my car, answered all my questions and told me when it came in. I went down there and drove it to make sure it was good to go and it was. Easy process! Signed my papers and out of there in an hour! High Praises to Brandon!! He was fabulous! No pressure, very professional, very nice and sincere. It has been 20 years since I bought a car so obviously a lot has changed! He represented Toyota proudly. I definitely recommend him if you want to buy a car! I'll tell my friends. Thank you!

Bought my truck from them 2 years ago and needed to sell my truck due to an extended military…read moredeployment. They were perfectly happy to low ball the crap out of me. Turns out Toyotas are the fastest depreciating vehicles out there, who knew. I had a terrible experience on the buy side with these guys and a terrible experience on the sell side too.

Updating from my last review. we sit behind our screens and write in a moment. I'm guilty too…read more These people are human just like us. Subaru of Spokane Ian my salesman, Chris sales Manager, Patrick dealership manager, and Michael finance all went above and beyond for me. They truly want their customers to return with always having a great experience. They all are kind. They listened to me, explained things to me and wanted me to be happy not just as their customer but as a person. They will joke with you, make you laugh but be professional in making you feel at ease. They want you to love what you're driving. They saw me as a person with true concerns that they wanted to make right. I highly recommend this dealership to anyone!!! I'm not just going to be a returning customer but a customer that will use their services for the small things such as oil changes. They too don't want to be slammed on social media just as none of us do going to work, doing our jobs and working hard to make a living. Ian is amazing not just at selling cars but at building a relationship with you. Michael is good at explaining what you are signing financially not hiding anything. Chris was great at making it right for me. Patrick I can't write how truly grateful I am for his kindness and wanting to make everything ok for me. Great people!!!!

Absolutely minimal customer service from the sales person. Wasted lots of my time. Provided no…read moreinformation. It was like pulling teeth to get simple things done. I also have reason to question their ethics. All in all it was a terrible experience.

I'm not sure what all the 4/5 star reviews are all about??? I bought a new car that apparently…read morerequires a brushless car wash ,this was the second brushless car wash I tried ......A) it missed certain sections of the car totally ,B) the drying blowers passed by once and barely got any of the car actually dry C) the price for these washes are around 12$ plus with no loyalty cards ...............

Always well lit and easy to use. Brushless does a great job of cleaning. Open all hours so very…read moreaccommodating.

Service department guys are super cool and quick. Got my truck for an oil change in and out. Told…read morethem that's all I needed didn't try to sell me useless services at 1,000 miles on the odometer. As far as the sales department goes they need help lol. Wanted to trade in my Porsche for a truck THEY heavily discounted and wouldn't give me what my Porsche was worth because they were "losing money on the deal" according to the clown of a sales manager that had to come talk to me trying to milk my pockets. Not my problem, I want what my car is worth and I was being generous with the "good" condition offer as well. To sum it up, if you need service done they're great, if you want to buy a truck go to Dave Smith in Kellogg Idaho. Saved me THOUSANDS! They'll take care of you and make the processes a breeze!

I purchased a so called certified vehicle from this dealership that came with a forever warrant. I…read morehave a leak in the motor and took it in for them to honor the warranty. Over a month later and numerous calls to Fletcher the service rep and all I get is the run around from him. I will be reporting this company to the BBB and to the attorney general for fraud!

So where to begin. I took my car in for an oil change and to get the carpet replaced for a…read moremanufacture defect and also to replace my cargo cover. I called earlier in the week and was assured the carpet and cargo cover would be there for my oil change appointment. When I got there the carpet and the cargo cover were not there and were never even ordered. They told me they wouldn't replace my warped, discolored I'll fitting cargo cover that constantly falls down and they stated they would order little plastic pieces to help keep it on track. I want to add my car doesn't even have 10,000 miles on it. After the oil change I was called and told it was ready for pick up. I showed up 2 min later and sat waiting for 30 min while the service guy messed with another customers windshield wipers. At this point I was so irritated with the lack of service. As I was leaving the girl behind the service counter said to me this happens all the time and asked if I'd like to speak with the GM. I spoke with the GM Francisque. He apologized and stated to me that he had no problem replacing my cargo cover and carpet and made sure that it was ordered. He even filled my gas tank after I drove two hours to be there and gave me his personal line if I had any other troubles. 2 weeks later I called asking about my items. He assured me they were ordered and would call when they came in. Now it's been almost two months and I still haven't heard anything. Terrible service by the service department staff and I'm still out my ordered items .