If I could give this review zero stars, I would. My family has been loyal customers to this GNC location for several years. My father especially. Most recently, we purchased our favorite protein powder with their buy one get one 50% off promo. Being that this deal was too good to pass up, we bought two knowing that we had some left at home. Now, a few weeks later we opened the first one and instantly knew something was wrong. It tasted like chemicals. Not thinking much about it, we continued to drink it thinking it may had been something else we added to it (strawberries, blueberries, bananas, cashew milk, etc). After a week or so, we confirmed that it was the protein. Being upset, we opened the second one hoping it would not have the same issue. Unfortunately, it did. Yesterday (01/21/2020), my father went in requesting to exchange or return them due to their defects. He was told that they could not do anything about it because it was past their 30 day return policy. My father explained that he understood if he did not want the product but it was the fact something was wrong with it and that it should not be digested. The employee working informed him that the manager, Chris, would be in today (01/22/2020) and that if he wanted to talk to someone higher up, Chris would be the man. My father, understanding that this employee was unable to do anything for him, thanked them and left. Today, he went back in to speak with Chris. Unfortunately, Chris had called in sick and was not there. The employee called Chris who did not answer and then called the owner (Al?) who also did not answer. Finally, one of them called the store back and told them that no matter the issue the protein could not be returned. At this point, it was obvious the store did not care that the product they sold was not edible.
Still feeling discouraged, we decided to contact PMD (the protein company) directly. They asked us for the batch number of both containers and confirmed that there had been an issue with it and to NOT CONSUME IT. Weird, huh? They requested that we email them a copy of the receipt and in return they sent us a shipping label to send the defective product back to them. They also are replacing both containers.
After this experience, our family will NOT be returning to this location and will be sure to tell our friends and family to do the same. You would think a store that you spend hundreds of dollars at a month would value your loyalty more. Very disappointed. read more
